While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am in the process of selling a house to a friend of a friend.I am absolutely gobsmacked that this company is still working remotely because of Covid.This is the only firm I know of that is still wo... See more

Company replied

Rated 5 out of 5 stars

Thank you to Lynsey Carpenter, Mark Henderson, Natalie and the team at Andrews and Co. Everyone pulled out the stops to renovate my property and find me an appropriate tenant on time, on p... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Sold our house in 48 hours. Outstanding customer care and after care service from beginning to end. Cannot praise enough!!! Especially Ellie who worked so hard, was proactive and... See more

Company replied

Rated 5 out of 5 stars

This has to go down in history of 'the' trickiest house move! However, we would not have been able to do what we did without the amazing help from Ian and his team in Cheriton. They were friendly, p... See more

Company replied

Company details

  1. Real Estate Agents

Information provided by various external sources

For personal service and a fabulous choice of top quality homes to buy or rent, the estate agent to trust is Andrew & Co. As an experienced, independent agency, Andrew & Co can guide you through every stage of buying or selling your home. We take pride in the quality of our service and we understand just what an important step this is for you and your family. Whether you are looking for your first house or your dream property, we have the local knowledge to help you find the right home in the right location, together with the contacts to help you deal with the legal and financial aspects, too (but only if you need them). When you ask us to sell your home - probably your biggest and most valuable asset - you can guarantee that we will commit ourselves to doing everything we can to do the job as quickly and as efficiently as possible. We will advertise your property in local newspapers and online, using our own website as well as all the major property portals, and we will also advertise your property in our modern offices in Ashford, Charing and New Romney. Whether you are renting, buying or selling we will make sure we keep you up to date with the process every step of the way. Just give us a ring or call in for a coffee and a chat, any time. Because we are independent you can rely on us to do our very best to find you a buyer because that's why we are in business. Remember - if it matters to you, it matters to us.


Contact info

3.9

Great

TrustScore 4 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have rented out my property through …

I have rented out my property through Andrews for over 3 years and the service we have received has always been exemplary. As we don't live in the UK it is reassuring to know any problems will be dealt with on our behalf.

October 8, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Good Morning Mr & Mrs Smith, many thanks for this lovely review.

Rated 5 out of 5 stars

Excellent service!

Excellent service! I recently changed the estate agent that was managing my property as I was not impressed with the service I received. Andrew & Co have been the opposite - I've received contact via email and phone and kept informed at all times about the progress of the management of my property. Any queries I've had have been addressed quickly and whoever I've spoken to, they've been very helpful or put me through to someone that knows about my property.

October 7, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Katherine for your kind words.

Rated 5 out of 5 stars

Quick, responsive, honest and professional

Quick, immediate service. Honest people with honest answers . Patient, not in for a swift kill, rather say your place isn't worth as much as some estate agents suggest....ie. profound knowledge of local market. Reply in a phone call or email to any query - whether little or large - straight away. Best in town I would say ....from experience with other firms.

October 6, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Owen

Rated 5 out of 5 stars

Easy transaction.

Wanted a swift sale of my property and Andrew & Co got the job done.

October 1, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Many thanks for your kind feedback Nizar, all the best.

Rated 5 out of 5 stars

Excellent service

Excellent service, understood all my requirements and are nice people to deal with.

September 29, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Jenny

Rated 5 out of 5 stars

Great Service Great Team

Mark and his team were professional as always. Friendly easy to chat always keeping us informed. This is the second time we have used them.
I would certainly recommend their services.
Well done team.

September 29, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Good Morning

Many thanks for your review, your comments are much appreciated.

Rated 5 out of 5 stars

Excellent

Excellent, professional and knowledgeable service - highly recommend.

September 28, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you for your lovely review.

Rated 3 out of 5 stars

Good Agents, but need to build a consistent team!

Whilst Andrews come across as a professional company, there were too many staff changes that caused delays and duplication of effort.

September 26, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Good Morning Chris

Many thanks for your review, we have been conscious of the points you mentioned on the staff changes, these have now been rectified with Martin & Ellie now in place.

All the best

Rated 5 out of 5 stars

Any estate agents is as good as the …

Any estate agents is as good as the relationship you build with your agent. We received first class attention from Bruce at Andrews Carshalton. His Stirling efforts resulted in a sale and a new chapter in our lives.

September 21, 2017
Unprompted review
Rated 5 out of 5 stars

I would recommend always

I would recommend always, honest personal and always there at end phone. Made a big move from London to seaside very easy.

September 20, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you for your kind words Terry.

Rated 5 out of 5 stars

Friendly

Friendly, efficient, always at the end of the phone , and step up to the mark if problems arise , to sort things out. The best estate agent I have ever used.

September 19, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Hi Christine, thank you for your comments.

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided. Positive and driven approach. Sound, open and honest advice, good and friendly communications, very helpful with handling viewings, potential buyers soon found and properties sold.

September 19, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Robert for your kind words.

Rated 5 out of 5 stars

House sale

Good service with friendly staff team.

September 18, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Julia for your review, really is appreciated.

Rated 5 out of 5 stars

Very proactive and easy to work with

Very proactive and easy to work with. Their professionalism helped to make selling our house stress-free. I'd highly recommend them.

September 18, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Rebekah, your comments are very kind.

Rated 5 out of 5 stars

I have worked with Andrew and Co

I have worked with Andrew and Co. for many years both in sales and Lettings. They are a very professional company who's staff are always ready to help and advise. If I had to sum them up I would say they always go that extra mile for their customers.

September 18, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thanks Elaine, sorry to harass you with another review :-)

Rated 5 out of 5 stars

Great local estate agent

A feeling of a very personal and local estate agent, very flexible and accommodating whilst providing great service. A big thank you to Matt for being so friendly, helpful and making the process as smooth as possible.

September 18, 2017
Unprompted review
Andrew & Co logo

Reply from Andrew & Co

Thank you Declan.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look