Quick delivery with a minor mounting part missing. Prompt delivery of missing part and friendly customer service. Bike has lots of power and the dual motors make it a remarkable climber for a heavy bi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Canadian customer. Purchase was a breeze. Email confirming payment and shipping label created. Shipped in three days from Toronto to a northern address. No surprise fees when shipping arrived! Over... See more
Very fast shipping, the only drawback was the signature required overrode a note to the carrier that is was ok to drop on my front step. So the bike was held hostage for an extra day. Then I had to... See more
Company replied
Delivery arrived 5 days after purchase. Delivered in Canada. Perfectly packaged. Smooth and Happy purchase. I would recommend Andsky Ebikes to everyone. APEX 50 was my first e bike i ever owned and t... See more
Company details
Written by the company
Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.
Contact info
United States
- 213-589-5726
- service@andskyebike.com
- andskyebike.com
4.5
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it's a great deal,love it.
October 9, 2025
The bike itself is built pretty well
The bike itself is built pretty well. It has one major design flaw. That flaw is the retaining bolt used to fasten the left side pedal crank. This retaining bolt needs to incorporate left hand threads. The pedaling action on the left side of the bike will constantly work to loosen a right hand thread due to its counter clockwise rotation. Adding thread locker is NOT the solution. The replacement part you sent me still incorporates right hand threads for the left side of the pedal crank. Any further manufacturing runs should be redesigned to utilize left hand threads on the left side. There are no instructions included with this replacement part! Do you have a website for installation instructions?
I ordered a front turn signal kit from you and although the parts arrived okay, no installation instructions were included.
Thanks, Don Wendorf
( order number 1762)
August 31, 2025
Reply from Andskyebike
Please contact our after-sales support at service@andskyebike.com. If you need installation guidance, you can request an installation video and they will make one for you to use as a reference.
Direct Customer Care!
I mentioned on a Facebook group that I needed a stem riser for my bike and there was none available. They sent me a direct link to get the part and at a very reasonable price. I’m very happy with my Andskye bike and the company as a whole. Thank you.
August 29, 2025
APEX 50 ROCKS!!!!!
Just got my Apex 50 and totally love it. I ordered a spare battery and some other accessories, and thy were extremely fast in responding to my questions. No fult on theirs,but I had a broken plastic piece and they sent a replacement with no questions asked.
I would put there customer service as top notch with great communication. (Just remembered the time change).
The Apex 50 (52V) is amazing, very smooth and lots of power. I have installed a bow rack and even with the extra top heavy weight the bike is still very stable and just a blast to ride.
Have no fear, this bike and company are well worth the money.
DeWayne
August 18, 2025
Unprompted review
Great support all over
Great support all over. Ordered the bike. Bike came in one week. Easy to assemble.
July 21, 2025
Great bike well built
Great bike well built. Very good solid frame and racks. This will last me for many years.
Thank you.
Regards, Tom.
July 24, 2025
S 700 ebike delivered in Romania
The arrival of the bike in Romania took several days, because the transport company needed to group the goods in this direction. The informational communication with ANDSKY was particularly good and fast. The bike was very well packaged and the package arrived intact. The quality of the bike and its constructive details is particularly good, and the price achieved by ANDSKY is unbeatable.
July 18, 2025
Decent Bike
Flat paved road and bike says I'm going 35mph but actual speed is 32, so screen mph not accurate, which makes me worry if miles on bike will be accurate or not, so will need to test that out as well. Also the free gift they give, mainly the cellphone pouch, not the best with holding on frame firmly.
Bike overall is pretty good I would say, and i like that you can choose what wheels you want to give the power. Emailing them is pretty good for they get back to you quickly, even though mention the inaccurate mph gets you nowhere.
July 6, 2025
Unprompted review
Reply from Andskyebike
I completely understand your concerns. Generally, the speed can be a bit slower depending on factors like your weight, but the no-load speed we measured in our tests is around 35mph. I understand that there’s a bit of discrepancy with the mph on the display. We are aware of this issue, and for future products, we will ensure that the speed readings are more consistent. We’ll also look into the inaccurate mph display to ensure everything is working properly. We appreciate your feedback and will continue to improve.
Shipping was fast and Price is…
Shipping was fast and Price is reasonable but the battery is way overated
June 23, 2025
Reply from Andskyebike
We're glad to hear that you’re happy with the shipping and price. As for the battery, the higher capacity is designed to offer longer range, which is a key benefit for longer rides. We appreciate your feedback and are always striving to improve!
I've only had these for a few weeks but…
I've only had these for a few weeks but I am impressed . Maxed out a 35 mph on paved flat road. Took out on my backwoods trails and was a little bumpy at higher speeds. Big fat tires easily grip the trails and took up a steep hill from a stop. Made it up pretty easy at 10 mph with both motors engaged. I am a bit concerned that already sold out on replacement batteries. Hope when I do need one that it's not an issue being such a new company. But overall this bike is a beast and fun to ride.
June 23, 2025
Andskye bike
Had the bike about a month now! No complaints at all from the time I ordered it until now! Seems to have more pep than the other two bikes we have. So far so good! Thanks for a great bike!!!
June 20, 2025
Great value and a lot of fun!
I purchased the foldable bike which came exactly as shown and very quickly. It was an easy assembly. This is a sturdy bike! I will say that going from pedal assist 1 to pedal assist 2 took me by surprise with the amount of power. Thought I might fall off the back! All in all I am delighted with my purchase.
May 27, 2025
Apex 50 purchase
I ordered an Apex 50 and got it a few weeks later as mentioned. Took about 3hrs to get it together. Great Ebike overall and I am very please with my purchase.
June 23, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.