Keogh Estates Reviews 

25
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Both Andy and Holly has been great in assisting us with a rental of our next home. Process is very straight forward and everything is communicated clearly. Both are very easy to reach pretty much any... See more

Rated 5 out of 5 stars

The communication I received throughout the whole moving process was efficient and helpful. They really did go out of my way to support me. My move did get delayed but they kept me updated the whole t... See more

Rated 1 out of 5 stars

I previously lived in a flat managed by Andy Keogh. This flat was a fixed term. I terminated the agreement early and Andy Keogh found a new tenant. It's been more than half a year since this incident... See more

Company replied

Rated 5 out of 5 stars

We recently moved into a property managed by Andy, and the experience has been great so far. From the very beginning, He have been responsive, professional, and very approachable. The move-in process... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Local agent based in Twycross, Leicestershire covering Twycross and all the local villages along with Nuneaton & Atherstone


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25 reviews

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1-star

No recent history of asking for reviews

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4.3

All reviews

(25)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and well communicated process

Both Andy and Holly has been great in assisting us with a rental of our next home. Process is very straight forward and everything is communicated clearly. Both are very easy to reach pretty much any time of the day. Most importantly a new home is perfect for our next chapter as a family. Thank you for all your work. We truly appreciate your help

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

The communication I received throughout the whole moving process was efficient and helpful. They really did go out of my way to support me. My move did get delayed but they kept me updated the whole time and it was nice to know that by the time I moved it everything was going to be working as it should. I absolutely recommend them.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

They’re very efficient

They’re very efficient. They were able to accommodate me for viewing on the same day I called them. Had some issues with the moving-in date but got sorted in the end. Good communication. I would recommend.

October 3, 2025
Unprompted review
Keogh Estates logo

Reply from Keogh Estates

Thanks for the review, hope you are happy in your new home. Andy

Rated 4 out of 5 stars

It’s a great letting process and all…

It’s a great letting process and all what was promised to put in place was fulfilled.

June 16, 2025
Unprompted review
Keogh Estates logo

Reply from Keogh Estates

Thanks for taking time out to leave a review hope you are happy at your new home. Andy

Rated 5 out of 5 stars

Just picked up my keys on 2/5/25

Just picked up my keys on 2/5/25, very pleased with the smooth transition
Andy takes his time to provide explanation and the transfer of funds was very smooth
Looking forward to being in my new home
Thank you Andy for your help
Michelle

May 2, 2025
Unprompted review
Keogh Estates logo

Reply from Keogh Estates

Thanks for leaving a review hope you enjoy your new home. Andy

Rated 5 out of 5 stars

We recently moved into a property…

We recently moved into a property managed by Andy, and the experience has been great so far. From the very beginning, He have been responsive, professional, and very approachable. The move-in process was smooth, and the property was clean, well-maintained, and exactly as advertised. We even got a welcome box which was very thoughtful. A solid 10.

April 1, 2025
Unprompted review
Keogh Estates logo

Reply from Keogh Estates

Thanks for leaving a review I hope you enjoy your new home.

Rated 5 out of 5 stars

One in a million

Andy is a first class decent person with integrity like no other. He listed my house for sale, offered advice, and gave me hope and resilience. He even offered to provide a service we hadn’t originally agreed as a goodwill gesture. I’d highly recommend Andy for all your property needs.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

I am so frustrated and unhappy

I previously lived in a flat managed by Andy Keogh. This flat was a fixed term. I terminated the agreement early and Andy Keogh found a new tenant. It's been more than half a year since this incident and he hasn't refunded about three months of prepaid rent to me, and hasn't given any explanation.
The old management company gave all the work to Andy Keogh, why should I go after the old management company. Also, when I vacated the flat and moved out, I handed the key to you, Andy, and you received the key on behalf of the owner. Please contact the owner as soon as possible and refund three months' rent to me.

February 28, 2025
Unprompted review
Keogh Estates logo

Reply from Keogh Estates

As I’ve already replied to this client on Google where she has also left a 1 star review I do understand her frustration but she is not a client of ours the money was received by a previous agent and we never received any of this so we don’t have the rent she paid to give a refund I’ve passed the information onto both the previous agent and the owner who says they have no record of the funds. There is nothing else I can do even though I do agree it must be frustrating for her.

Rated 5 out of 5 stars

I’d like to express my biggest gratitude to Charlie

I’d like to express my biggest gratitude to Andy’s new assistant - Charlie. She’s been very helpful and managed to resolve the issue with our washing machine in a span of one week which before that we were trying to resolve for two months to no avail. In addition, she’s very knowledgeable and provided great advice on another issue with our apartment which saved us lots of time and trouble. She addresses requests quickly and efficiently and provides updates all the time until full resolution of an issue. Great manager, 10 out of 10 !!!!

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Andy was very professional and…

Andy was very professional and knowledgeable and provided a very efficient service. Upon instruction he marketed our property really quickly and secured a new tenant to move in the day after our old tenant moved out. We have used Andy for a number of years and have recommended him to friends.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Professional Letting Agents

Andy was very professional, patient and efficient. Replying emails and queries rapidly even on holiday and explanation everything in detail. Highly recommend to everyone.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Andy is social media savvy

Andy is social media savvy. He puts this to good use and helped us find new tenants for a quick turn around. He also gives good advice on any jobs that should be done to make the property attractive. Nice to work with. Thank you Andy.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

In our search for new home we approached many letting agents, most of whom failed to respond to voicemails and emails.
So it was a surprising and refreshing change when we found our ideal home managed by Andy.
He was prompt, friendly and professional throughout the entire process.
All documentation required was easily dealt with swiftly online and Andy was in touch personally throughout the process to keep us updated.
It is a rare thing today, in my opinion, to have the pleasure of dealing with someone that clearly shows a passion for their customers' happiness and satisfaction.
I wish Andy every success in the future with his business.

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Professional lettings Agent

Andy took complete control of letting our property. He handled everything personally. He was very professional and efficient, replying to emails and queries in a timely manner. He even managed moving the tenants in, whilst we were away on holiday. 5 stars without hesitation.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air!

Andy is a breath of fresh air in the estate agent business. He simplified all the usual long winded processes and actually made occupying a property simple, easy and actually, pleasurable. We would without hesitation, recommend Andy’s services.

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Enthusiastic, professional and communicative!

If you choose to sell your home with Keogh Estates, it will be a completely different experience to using any other estate agents. The owner of the company, Andy Keogh, handles every sale personally and remains professional whilst being extremely friendly and genuine.
We didn’t give Andy an easy job, we had a ‘character property’ to sell that would be most people’s worst nightmare but he produced a custom listing within the day and had two viewings booked by that evening. He accommodated all our requests and we had quite a few of them. Being Covid aware, we did everything remotely, meaning Andy had to find the key and follow a list of instructions of which order the 14 rooms should be shown in, whilst issuing PPE to all viewers and avoiding our cats.
Andy remained communicative and enthusiastic throughout the entire process, always replying or calling immediately and giving us a lot of honest and helpful feedback as we went along. He was even kind enough to undertake a 300 mile round trip to view a property on our behalf when one of us became too ill to do so.
I can’t recommend Keogh Estates highly enough, it was a 5 star experience from start to finish.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Sold two properties

Andy goes above and beyond to help he has sorted two properties out for us couldn’t of sorted the first property out without his help. Will definitely recommend to anyone who is selling a property he is excellent

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Really great service from start to…

Really great service from start to finish. Kept in contact throughout the process of sorting out renting the house. Any questions we had , we recieved a reply short after.

March 9, 2022
Unprompted review

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