angelaflanders-perfumer.com Reviews 4

My email complaint:
"Hi
I'm sorry to have to report that a fragrance, purchased for me by my wife as a Christmas (2025) present is, frankly, disappointing.
My favourite eau-de-cologne is Christian Dior 'Sauvage' and, whilst your scent is not dissimilar, it lasts no more than 30-40 minutes.
Do you have a returns policy and, if so, what is the procedure?
Regards"

Response:
"Thank you for getting in touch and sharing your feedback, I’m very sorry to hear that the fragrance did not meet your expectations.

We completely understand that the scent performance can be very personal and can vary depending on skin chemistry, application, and individual preference.

Regarding your enquiry about returns, unfortunately we are unable to accept returns or offer refunds on fragrances that have been opened or used, and our returns policy applies within 14 days of receipt only. As this purchase falls outside that timeframe and the fragrance was used, we are unable to proceed with a return on this occasion.
Thank you again for your understanding".
Overpriced too in my opinion especially when so many other great products are available.

Although it took a while for my order to arrive, I really appreciated being kept updated by email and phone. Thank you, Oscar, for your personal attention.

This is the second occasion that I have used this store for mail order perfume, I ordered my wife the perfume she liked and since there was no gift wrap option at the checkout I called to ask I could have it in plain wrap, so she would not have her surprise spoilt, clearly I got through to the totally unhelpful department and was advised this was not possible, well on that basis alone I will find somewhere else to shop

A beautiful shop, filled with exquisite perfumes and candles.I’ve been coming here for over thirty years and always leave feeling thrilled. The perfumes are classics.aqua alba combines the essence of whiskey and heather with perfect harmony and a beautiful powdery dry down. Soft and bold in perfect balance. The rose scents are also favourites.
As for the candles!! I never buy any other brand. Very highly scented - they perfume the room for hours.
Customer service is second to none. It’s very special to be served by someone who is as interested in their customers as much as in their products.