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Review summary

Created with AI, based on recent reviews

Evaluating 621 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it difficult to get in touch with a live person and reporting that their issues were often unresolved. People also frequently mentioned problems with scheduled services, including technicians not showing up or appointments being rescheduled multiple times without proper notification. Some people were dissatisfied with the staff, noting issues like unhelpful representatives and a lack of communication between departments. Additionally, consumers felt the pricing structure was sometimes unclear or unfair, particularly regarding charges for leads that didn't result in hired services. However, some customers also noted positive experiences with specific contractors, praising their professionalism, timely work, and fair pricing.

What people talk about most

Service

Users describe ambiguous interactions with service. Many reviewers express significant dissatisfaction,... See more

Staff

People report ambiguous experiences with staff. While some customers praise staff members for being polite,... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report being bombarded with unsolicited... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpected charges,... See more

Customer service

Consumers find customer service to be overwhelmingly negative. Many reviewers describe customer service as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Paid Lowe’s to install a toilet, then Angi got in the loop with them. Two guys showed up, and said they have to replace the shutoff valve under the toilet. $125 plus tax. Total 134.96. The old valve a... See more

Company replied

Rated 2 out of 5 stars

Purchased from Wayfair, one of your contractors assembled. Horrible, the kitchen island will have to be repaired by some qualified person I will hire locally. I would love to send you pictures. I incl... See more

Company replied

Rated 2 out of 5 stars

I've been a service provider using Angie's for over 1 year. Great account reps and salespeople. HOWEVER, customer support is a bad joke! 6 months Angie's was spot-on for collecting their fees, but... See more

Company replied

Rated 2 out of 5 stars

My wife opted to have an install of a Honeywell smart lock for our side door. She bought the lock on Walmart.com and selected an install with Angi. Roughly 2 weeks later, there was still no contact or... See more

Company replied


Company details

  1. Home Services

Written by the company

Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I made an appointment for 12:00 noon…

I made an appointment for 12:00 noon and they didn't show up until 2:15 and when I suggested that they make a phone call to anyone they have an appointment with and can't make it. The person that showed up was nonchalant about being horribly late and then made some really wimpy excuses. VERY rude, VERY insulting so I just told him to get lost and slammed the door. ANGI, Inc will NEVER be considered again for project recommendations. If the initial meeting with a prospective client is allowed to be like this, ANGI, Inc needs to do way better with the companies they recommend.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

It is hilarious that Angi ads on TV…

It is hilarious that Angi ads on TV claim they put you in touch with "expert" contractors.
The truth is, only newbies and contractors who suck and can't get business through word of mouth are on Angi. Angi is a list of bottom feeders.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Walmart + Angi disposal install

I purchased a garbage disposal from Walmart with the Angi+ Walmart install and it was a total failure. Ultimately the professional who showed up (first one was a no show) didn't properly install the disposal and ended up taking the splash guard with him. The third professional to be scheduled ended up having to remove the disposal since it was missing critical parts. This left me with out a functioning kitchen sink and having to purchase another new disposal.
Walmart completely washed their hands, saying they met their obligation by delivering the product. Angi at first, were pushing me to report a theft in order to get any type of refund. I wasn't comfortable accusing someone of a crime over a mistake so still pending a refund of the garbage disposal via a damage claim.
And for awareness, the slots are scheduled automatically with no customer input. The first professional was scheduled for a 9:30pm to 11pm slot on a Thursday night. Since I live alone, I wasnt comfortable woth this and rescheduled for a day slot and the professional never showed.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use them for lead generation

Do not use them for lead generation! Contact and close percentages are very low considering the cost, then they make it really hard to cancel. Their contract auto-renews, so if you forget about the renewal date then try to cancel, they hit you with thousands of dollars in cancellation fees. When I get out of this agreement I will NEVER consier them again!

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbing their workers

April 8, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Jamie, we appreciate your feedback, and we apologize if any experience you had was anything less than positive. Your perspective is valuable, and we’re here to listen and learn from your experience. We'd welcome the opportunity to address any concerns you may have. Please contact us directly at prosupport@angi.com so that we can locate your account and assist. Best, Ammi from Angi.

Rated 5 out of 5 stars

Rio Maid

I have been using Rio Maid for several months now & I am completely satisfied with the service. They arrive on time & bring everything they need to do a thorough cleaning. They use non-toxic cleaning products so I don't need to worry about the effect on my 2 dogs. My dogs like them & they like my dogs. A good indicator of people. I highly recommend Rio Maid to anyone in the Los Angeles area.

March 27, 2026
Unprompted review
Angi logo

Reply from Angi

Hello Laura,

Thanks so much for sharing your feedback about this pro!

We are so pleased to hear that they did such a wonderful job. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478.

Best,
Hector CX Team

Rated 1 out of 5 stars

If I could give less than a star

If I could give less than a star, I would. I went onto the site after hearing radio commercials. I needed a roofer. I got three (3) names which is reasonable, and specifically didn't check that I wanted more than these three names. On the first day, I had over 90 unsoliciated calls, 80 the next day and now three weeks later, I am still receiving over 25 unwanted calls A DAY!

I called them in the first week and they said they would put my information on a do not call list. Though that didn't happen, that is not the point. My number should not have ever been out wide. The funny thing is only a handful were real roofers. What do they gain for selling my number when I don't answer the phone.

On Instagram, I comment every time I see their ad. They asked me to give them my number so they can take me off the list. Right?!

Thank God I found a way to silence the unknown calls.

I can't believe that the original Angie is in the television commercials. She sold her soul for sure.

March 23, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Vanessa,

Thank you for your feedback

We apologize for any unwanted communication you've received. Please send your contact information to homeowner@angi.com, and we’d be happy to unsubscribe you from our emails and place you on our Do Not Call list. You can also call us at 888-811-2644.

We're here to help

Best,
Klaidy CX Team

Rated 1 out of 5 stars

This company is a complete ripoff

This company is a complete ripoff. They tell you one thing and then they suck up all your money and you do not get the proper leads. I just close the account after three weeks. And was looking for the credits for the leads that they gave me that were complete. And the lady was very smart with telling me that unfortunately even though you got zero jobs and the leads were crap we will not be reimbursing you. This company is disgusting. Stay away from me. It will put you out of business.

April 7, 2026
Unprompted review
Angi logo

Reply from Angi

Hi there,

Thank you for your feedback

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

We're here to help

Best,
Klaidy from Angi

Rated 2 out of 5 stars

Non Responsive, They Don't Take Initiative, Be Sure To Call

My wife opted to have an install of a Honeywell smart lock for our side door. She bought the lock on Walmart.com and selected an install with Angi. Roughly 2 weeks later, there was still no contact or news. We called Walmart, they referred us to Angi. The Angi associate eventually found our order and said that it had been cancelled already, due to no contractors available. No notification or contact by email, text, phone or anything. Very strange business ethics at this company. Wouldn't it be "normal" protocol to tell the customer that their install was cancelled?! Now we have to reschedule a new install and wait around for them to actually contact us this time. What a vicious cycle...

April 6, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Erick, We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would like to address this matter further. Please contact us either by phone at 888-811-2644 or by email at homeowner@angi.com so that we may further assist you. We're here to help, Best, Estefany from Angi

Rated 5 out of 5 stars

I am in Australia and needed help for a…

I am in Australia and needed help for a roll off dumpster in Vancouver WA for my sister in law, she received phone calls from suitable companies and used one of them and the service she received from them has been outstanding

April 3, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Kevin, thanks so much for sharing your feedback about this pro! We are so pleased to hear that they did such a wonderful job with your Remodeling project. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478. Enjoy the rest of your day. Best, Estefany CX Team

Rated 5 out of 5 stars

Remodeling project went perfect

April 6, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Larry,

Thanks so much for sharing your feedback about this pro!

We are so pleased to hear that they did such a wonderful job with your Remodeling project. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478.

Enjoy the rest of your day

Best,
Klaidy CX Team

Rated 1 out of 5 stars

Its a scam

Its a scam. I was paying over $1800 per month for good leads. Most of the time the phone numbers they gave us the person did not answer. then they said they could put us on a call per lead for better numbers. We tried one and was charged an extra $83 dollars. They never answered the phone . Do not use these people

April 2, 2026
Unprompted review
Angi logo

Reply from Angi

Hi there,

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

Best,
Hector from Angi

Rated 1 out of 5 stars

TV installation

We were scheduled for a TV install this morning. We received an email at 8:13am confirming arrival, at 8:23am received another email telling us the appointment was now on Tuesday at 5:00pm. I called and was told the installer was overbooked. Really, you just figured that out? This was Angi's first shot with our household, and it's going to be the last. Too bad I can't leave a no star rating!!!

April 4, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Dennis, thank you for your feedback. We are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide to you when coming to us for help with your home projects. Please send your contact information to homeowner@angi.com so that we can locate your account and follow up with you. We're here to help. Best, EstefanyCX Team

Rated 5 out of 5 stars

Super Electric

Company that I'm writing a review on: Super Electric, located locally here in Pasco County, Port Richey, FL:
Very people knowledgeable friendly, profession; gave me "heads up" contacting me a day in advance, rechecked address with me at that time for clarification; worked fast & had all supplies & additional supplies he added in his van; installed a new bedroom ceiling fan that I had purchased from a well know company & installed a new outdoor solar sensor garage light that I had purchased from same company as the fan; out of the 3 estimates from other electrical technicians, his was the lowest even though he is a licensed & insured electrician; I just had to give him a small $ tip

April 3, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Mary, thank you for your wonderful review. We are so pleased to hear that Professional did such a wonderful job. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478. We're here to help. Best, Estefany CX Team

Rated 1 out of 5 stars

Sent two referrals, they never responded

Was sent two referrals for new security doors on a new house project. The referrals turned out to be nothing more than local "handyman's" that once you submit your request to them, you never hear from them and then Angi.com will ask you how it went, and when you give them a negative reply, their site comes back "site not found!" Better to just google the question and the town/city you are in and you get better results!

March 24, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Mike,

Thank you for your feedback

We are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide to you when coming to us for help with your home projects. Please send your contact information to homeowner@angi.com so that we can locate your account and follow up with you.

We're here to help

Best,
Klaidy CX Team

Rated 1 out of 5 stars

I signed up with Angi almost 1 year…

I signed up with Angi almost 1 year ago. After getting 0 good leads I canceled my subscription which was costing $665 a month. I got a cancelation fee of $1150. Angi is a major disappointment and a costly mistake.

April 3, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Layne, Thank you for your feedback We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. We're here to help, Best, Estefany CX Team

Rated 1 out of 5 stars

We are an HVAC contractor and signed up…

We are an HVAC contractor and signed up for this last week. It's a scam. Nobody ever answers my calls or replies to messages. I tried calling to cancel and they told me there's nothing I can do and I'm on the hook paying thousands for the next year. Well, I'm calling my bank and stopping the recurring payments.

April 2, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Chuck,

Thank you for your feedback

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

We're here to help

Best,
Klaidy CX Team

Rated 1 out of 5 stars

Eric Lopes is a crook

Eric Lopes is a crook. You better stay away from him. He’s listed as a handyman and handyman he is NOT. Cost me thousands of dollars in lost and stolen materials. He never reports to work on n time and Ray Charles and Stevie Wonder can perform better measurements.

April 9, 2025
Unprompted review
Angi logo

Reply from Angi

Hi there, thank you for your feedback. We are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide you when you come to us for help with your home projects. Please send your contact information to homeowner@angi.com so that we can locate your account and follow up with you. We're here to help. Best, Estefany CX Team

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