While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with scheduled appointments, with professionals often not showing up or rescheduling multiple times without proper communication. Customers frequently reported problems with the overall service, including uncompleted jobs, unexpected additional costs, and a lack of transparency regarding pricing and service agreements. Some people were satisfied with the service, highlighting positive experiences with punctual and professional staff who completed jobs efficiently and within budget. These customers often praised the quality of work and the helpfulness of the technicians.

What people talk about most

Service

Consumers find service to be ambiguous, with many reporting significant dissatisfaction. Reviewers frequently... See more

Staff

People report ambiguous experiences with staff. Many customers express frustration with no-shows, missed... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report significant difficulties reaching the... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed dissatisfaction, citing hidden... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many customers report an inability to... See more

Based on these reviews

Rated 3 out of 5 stars

Paid Lowe’s to install a toilet, then Angi got in the loop with them. Two guys showed up, and said they have to replace the shutoff valve under the toilet. $125 plus tax. Total 134.96. The old valve a... See more

Company replied

Rated 3 out of 5 stars

Order installation of a 5 piece bedroom set from Grainwood Furniture ( 8 boxes in total). The Angi quote through Grainwood Furniture quoted $500 based off our order. One gentleman came 2.5 hours... See more

Company replied

Rated 2 out of 5 stars

My wife opted to have an install of a Honeywell smart lock for our side door. She bought the lock on Walmart.com and selected an install with Angi. Roughly 2 weeks later, there was still no contact or... See more

Company replied

Rated 2 out of 5 stars

Last year right before the 4th of July holiday, I bought a fireplace tv stand through Walmart and added service with Angi. My technician never showed up on its schedule day & time. I never received a... See more

Company replied


Company details

  1. Home Services

Written by the company

Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrews Home Services Mr Ernestor…

Andrews Home Services Mr Ernestor Andrews and his Son did a very good job for me fixing my walls,light fixture and a closet door and they leave the place clean & neat I will be using that company again. thank you so much.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

I was bombarded by tons of contractor

I was bombarded by tons of contractors calling, texting, emailing me all day. These contractors call & Text 7,8,9 times a day even after I respond telling them I will contact them when I am ready to make a decision. I am contacted by contractors I didn’t even pick or see on Angi list. I provided tons of info for the job quote when I started the project with Angi list expecting quotes. But NO, every one of these guys want a phone call meeting & an in person meeting. Like you have to hold their hands. You end up asking for 3-4 quotes & spend 3-4 hours walking them through it before you get a quote. I get 5 or 6 phone calls a day from a few of the contractors, not too mention texts & I am so pissed that I will not be using any of their services & I will never use Angi bleep list again.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

You Suck

Why can't your software allow me to update my service areas myself? Why does your service agent mumble and seem like he doesn't like to help? Why do I have to call back with a massive list and waste my time reading them off for manual entry by your rep? Why wasn't another solution presented, like reducing the service area of WI by a certain radius and increasing Mn by a certain amount? I frankly do NOT want to call back and deal with your service reps, and am almost confident I will run into another issue. (Message I wrote to Angie, do not use their service for leads)

February 5, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Asphalt Cowboys, thank you for making us aware of this, and we apologize for any frustrations experienced. We understand that technical troubles can be an inconvenience, and we are here to help. Don't hesitate to contact us directly at prosupport@angi.com so that we can offer assistance. Best, Ammi from Angi

Rated 5 out of 5 stars

D3 incorporated replaced the balcony…

D3 incorporated replaced the balcony off my bedroom. Jamie Taylor gave an estimate that was well within my budget. I was under a time constraint and he completed the job the day before my guest arrived. Jamie discussed any and all deviations so I was always included in decisions. He worked alone most of the time, which I couldn’t believe he was able to do. I highly recommend Jamie with D3.

January 29, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Jefferson,

Thanks so much for sharing your feedback about this pro!

We are so pleased to hear that they did such a wonderful job with your asphalt driveway. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478.

Best,
Hector CX Team

Rated 1 out of 5 stars

TERRIBLE FOR CONTRACTORS

Angi sucks. Especially for contractors $100+ for a lead you share with other cheap contractors is unnacceptable. Have no clue how they are still in business and they dont take responsibility or accountability. DONT USE THEM use other exclusive lead apps

February 5, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Mark,

Thank you for your feedback

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

We're here to help

Best,
Klaidy from Angi

Rated 1 out of 5 stars

SCAMMERS…

made an appointment with them they are CROOKS you have to give a credit card number to make an appointment they set it up nobody showed up when i checked my card they billed me!!!!!!! DO NOT US THEM THEY ARE SCAMMER

February 4, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Gail, Thanks for sharing your feedback. We are sorry to hear that more pros did not contact you for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros for your project. Feel free to reach out to us at homeowner@angi.com or call us at 888-811-2644. Best, Estefany AngiSupport

Rated 1 out of 5 stars

As a service provider I would not…

As a service provider I would not recommend Angi. Crappy leads that you are charged for, crappy customer service, and a very discourteous company. I was a client of Angi since it was home advisor, so a few years, 2020 to be exact. My issue was last year 2025. My Father was admitted to the hospital, therefore I paused my leads. My Dad ended up with sepsis and passed away 3 weeks later. With dealing with the hospital, and then the arranging the funeral, and getting his affairs in order I completely forgot about pausing my leads. Then when I did remember, and I went to turn my leads back on the account was disabled. I called the help number and was told that I would have to pay a $300 fee to get reinstated. No way was I going to pay this. Very disloyal company. Spend the money on marketing, you will get a better ROI.

July 7, 2025
Unprompted review
Angi logo

Reply from Angi

Hi Gordon, Thank you for your feedback We appreciate your feedback and we apologize for any frustration or inconvenience this may have caused. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. We're here to help. Best, Estefany CX Team

Rated 3 out of 5 stars

Order installation of a 5 piece bedroom…

Order installation of a 5 piece bedroom set from Grainwood Furniture ( 8 boxes in total). The Angi quote through Grainwood Furniture quoted $500 based off our order.

One gentleman came 2.5 hours after scheduled appointment time. My wife and I said, “That’s gonna take him for ever.” After 3.5 hours he had completed 4 or the 8 boxes, or 2 of the 5 pieces of furniture.That’s when he made us aware that they are only allotted 3.5 hours. Either we could request overtime or schedule to have someone else come out at a different day and time. By this time it was around 7:30pm and he probably would have had to stay until 10:30pm to finish, so we decided to reschedule and I requested that they make sure 2 people come out this time. Two other gentlemen came out to complete the remaining 3 pieces of furniture 2 days later.

The completed worked was good. My biggest complaint with Angi is why would you allow one person to accept such a cumbersome job with a 3.5 hour time limit.

January 18, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Frank, we appreciate your feedback, and we apologize for any frustration or inconvenience this may have caused. Occasionally, a booking may be more complicated than expected, requiring additional time to complete. We are here to help you navigate this. Utilize our step-by-step guide, bit.ly/3ZvkuFU, to submit a request for the pro's payment. If there is anything we can do to help improve your future experiences, please reach out to us at homeowner@angi.com. Best, Ammi AngiSupport,

Rated 5 out of 5 stars

We had an EV charger installed by A…

We had an EV charger installed by A Squared Electric. I have never had such a wonderful experience with a company…(and I am not a young person)….lol
Everything was done in a very knowledgeable, professional and courteous manner. I would highly recommend their services to anyone in need of an electrician.

February 4, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Lori,

Thanks so much for sharing with us your positive experience with this pro! We are pleased to hear that they did such a great job on your EV charger. Be sure to also share your feedback with him directly on his Angi profile.

Best,
Hector CX Team

Rated 3 out of 5 stars

Uses offshore workers to do calls

Uses offshore workers to do calls. How about US workers instead

February 4, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Steve,

Thank you for sharing your feedback

We appreciate your feedback, and we apologize for any frustration or inconvenience this may have caused. If there is anything we can do to help improve your future experiences, please reach out to us at homeowner@angi.com.

We're here to help

Best,
Klaidy CX Team

Rated 1 out of 5 stars

I booked and installation of a wifi…

I booked an installation of a wifi thermostat for my HVAC. Lowes reached out to Angi, and Angi booked me out of the blue for Feb 2nd, 26 at 2-3:30. I wouldnt be home at that timeand I rebooked it for Thursday Feb 4th, 26 at 2-3:30. Today on Feb 4th, 26 at 11 I get an email it has been rebooked to May 5th. I called them and they rebooked me for 2/9, 26. However, there is nobody assigned to the task. It's all on a free will of the installer to pick it up if they want. You are getting no service from Angi. I have never had a more non-professional experience.

February 3, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Kaj,

Thanks for sharing your feedback.
We are sorry to hear that more pros did not contact you for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros for your project. Feel free to reach out to us at homeowner@angi.com or call us at 888-811-2644.

Best,
Hector AngiSupport

Rated 1 out of 5 stars

Total rip off I was done with home…

Total rip off I was done with home advisor years ago. They call you trying to hustle you to sign up for crazily ridiculous amount to pay monthly run for the hills just re-signed up a week ago leads are garbage. They told me the leads will cost $22 and up so far every lead they’ve been sending me is over $60-$70 to install. I’m in the security field to install Ring doorbells these devices cost about $60 but they’re charging you $77 for the lead you cannot make no money. These customers are shopping before you know it you’ll spend six $700 in one day. run for The Hills total rip off.

February 3, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Anwar, thank you for your feedback. We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. We're here to help. Best, Estefany CX Team

Rated 1 out of 5 stars

Avoid

Avoid. Canceled my account the next day, never received the promised refund, and Angi claimed it was “completed” without proof. Bank confirmed no refund was sent. Despite this, Angi kept billing me, threatened collections, and even charged my card $440 without authorization on Feb 2, 2026. Extremely frustrating and poorly handled.

January 2, 2026
Unprompted review
Angi logo

Reply from Angi

Hi there,

Thank you for your feedback

We appreciate your feedback and we apologize for any frustration or inconvenience this may have caused. If there is anything we can do to help improve your future experiences, please reach out to us at homeowner@angi.com.

It will be a pleasure to assist you

Best,
Klaidy CX Team

Rated 1 out of 5 stars

Customer support is extremely unhelpful…

Customer support is extremely unhelpful and unable to provide clear, written information about pricing or requirements. Every time I asked a simple question about whether a subscription is mandatory or if I can pay per lead, I was told that “only a sales manager can explain this”.

Instead of transparent rules or documentation, they constantly push phone calls and sales conversations. Even payment details, as I understand, are expected to be given over the phone, which feels unsafe and unprofessional.

As a non-native English speaker, I explicitly asked for written explanations, but support was unable or unwilling to help. There are no clear, accessible rules anywhere — everything depends on talking to a salesperson.

On top of that, I waited almost a month just to get a call back for verification.

Overall, the lack of transparency, poor support, aggressive phone sales tactics, and long delays make this platform very frustrating to work with. I would not recommend Angi to small service providers who value clarity and professionalism.

February 2, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Julia,

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

Best,
Hector from Angi

Rated 1 out of 5 stars

The Angie Tech stole my Galaxy S9…

The Angie Tech stole my Galaxy S9 tablet.
Their response was Prove It.
He said She Said.
I can't prove it.
No one else was at my house and the tablet is missing.
Not Rocket Science.
Don't rely on them, they make more than the hard workers they send. Search handy man on Craigslist.

February 3, 2025
Unprompted review
Angi logo

Reply from Angi

Hi Ed,

We regret to hear about your experience and sincerely apologize for any frustrations this has caused. Feel free to leave the pro a review either through the app or by calling 866-986-5478. If you have any further concerns we may address, please reach out to us at homeowner@angi.com and we'd be happy to assist.

Best,
Hector CX Team

Rated 1 out of 5 stars

Angi install purchased on Wayfair

I ordered the installation of a new couch that I purchased from Wayfair. I purchased the Angi installation on the Wayfair site and paid the $100+ fee. They proceeded to reschedule the installation twice, and both times it was within 30 minutes of the scheduled time. Both times, I had to leave where I was to meet the installer, who never showed, and then I got an email saying they couldn't find anyone. When I tried to cancel the order, they tried to just reschedule. I was burned twice, so I wouldn't try that again. Terrible service, and Wayfair should reconsider who they partner with, as this makes them look really bad and gets them a poor review as well.

January 31, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Kevin,

Thank you for your feedback

We regret to hear about your experience and apologize for any frustrations this may have caused. Don't hesitate to get in touch with us either by phone at (855) 975-7133 or by email at support@book.angi.com, and we will be happy to further assist you.

We're here to help

Best,
Klaidy CX Team

Rated 1 out of 5 stars

Scam site with fake leads

Scam site with fake leads, they will steal your money, im going to file a lawsuit i have proof leads are fakenand theyre stealing money

January 28, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Justin, Thank you for your feedback. We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. We're here to help, Best, Estefany CX Team

Rated 1 out of 5 stars

ZERO STARS!

ZERO STARS!! ALL LIE'S & BS!! SHOULD BE SH**
&/OR JAILED!! !

Trash company like the rest of the corporate lead scammers ... "HomeAdvisor/Angi's, Craftjack, and all your other SHELLS YOU SCUM OF THE EARTH HIDE BEHIND!! These guys get a fast talking east coaster on the call selling you on the dream... problem is, they CANNOT DELIVER!! Send you crap leads, disconnected numbers, and wrong information on 90% of the hashed and rinsed leads they send! Wouldn't cancel me when I requested and kept billing me! I have a chargeback filed with my bank. STAY FAR AWAY!! FTC NEEDS TO SHUT THEM DOWN! Sues the PANTS OFF OF THEM, BUT LET THEM RIGHT OUT TO GET BACK TO THEIR OLD TERRIBLE CROOKED ASS WAYS!!

June 1, 2025
Unprompted review
Angi logo

Reply from Angi

Hi Wayne,

Thank you for your feedback

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

We're here to help

Best,
Klaidy CX Team

Rated 1 out of 5 stars

Angi SPAM

I signed up as a business with Angi several months ago. What is supposed to happen is that I agree to pay Angi when they send me leads based on what lead type they send me. So, they started sending me leads. I would call the numbers they provided and like clockwork they didn't work.
1) No one answered my call even after many calls (71%)
2) Number was not in service (19%)
3) Someone answered but didn't know why I was calling (8%)
4) Someone answered and there was a need for service but the service was already completed by another contractor (1%)
5) Someone answered but no longer wanted the service (1%)

I would then request credit for my leads. In every case, I received an email back saying that Angi could not credit me back.

I then called asking for help. Angi would tell me that we needed to make changes to the account to optimize it. After following their recommendations 5 times, I finally quit. I spent nearly $5000 on Angi and do not have a single customer to show for it. And as for their guarantee, there isn't one. I've asked for my money back but won't receive a dime.

I am adding to my initial review: Angi responded to indicate that they would be willing to talk with me and help me. While Angi personal that I have spoken to have been very professional and very nice, I have given those 5 separate opportunities to fix this. At a certain point, I found that the fixes at their disposal do not work. I believe in giving a lot of chances. However, at a certain point, I simply must move on.

January 14, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Allan,

We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.

Best,
Hector from Angi

Rated 1 out of 5 stars

I signed with Angi 5 years ago the…

I signed with Angi 5 years ago the first year was ok but then became a homeadvisor crap 99% of the leads are spam and scammer and I have been paying every month $350 and talking to them if they can fix the problem, because they are sending the same leads to 7 contractors I requested a call from my manager account on 12/19/25 and they said will take 24 hours for call back now is 1/29/26 and I’m still waiting for them to call back this is a form to scam contractors

January 29, 2026
Unprompted review
Angi logo

Reply from Angi

Hi Alexander, we appreciate your feedback and apologize if any experience you had was less than positive. It is our goal to maintain a high-quality and reliable platform for all professionals using the Angi Services. Part of this includes equipping you with knowledge about payments. Your business is paid the amount listed by Angi for the job. In addition, certain loyalty rewards and fulfillment bonuses may be applied, increasing your business’ pay-out. To learn more about this, feel free to visit https://bit.ly/3VlNqxv. Our Pro Support team would be happy to review your payment history to better address any concerns and can be reached at prosupport@angi.com. Best, Ammi from Angi.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look