anianmfg.com Reviews 11

DO NOT BOTHER if you ever need to return or exchange a product. Their customer service is abysmal. I made 4 previous purchases of products which were sized properly that I kept without complaints. I would say that I was a fan of their products- both the quality and sustainability.
Then, I purchased a jacket that was discounted (under 50%, so still eligible for a return/exchange according to their policy).
It was in my previous size and was oddly far too small. Not expecting any issues, I opted for store credit in their Returns and Exchanges Portal with the intention of simply exchanging for a size up in the same product. Big mistake. It took over a month to have the credit returned to me after the return was started, and 11 days once the return was received by them to even get a response/update.
Their returns phone number was conveniently not working. By that time, the product was sold out in all sizes and it was too late to exchange it for the size I had intended to order.
Now I’m stuck with a store credit for a company that has tremendously disappointed me that I don’t know that I’ll ever feel confident in ordering from again.

Just bought a coat during their big winter sale. It turned out to be too small. I initially requested a refund to credit card, and it took them a week to reject my request, stating my purchase wasn’t eligible. Why offer that option, then? I was asked to initiate a new return option choosing the store credit option (no exchange offered). A week later, I still haven’t heard back. My feeling is they are delaying returns so that if indeed you end up getting a store credit for your return, you can only spend it once the sale is over. This company brands itself as high end, but doesn’t bother treating its customers accordingly. Won’t fall for it again.

I purchased a large coat based on the size stated on the website. Upon receiving, the size was too small. They don't accept refunds and it takes 5 business days for them to respond to any email, just to be denied. (Meanwhile the 30 day refund includes weekends and holidays). I won't recommend them.

No customer service at all. In over 3 weeks no answer from anybody.
They indicated 600USD value for the customs, where the real value of the order was less than 200USD. I had to pay enormous import tax due to their mistake. When I reached out to them, I got no answer whatsoever in over 2 weeks.

I contacted customer service for a jacket that shrank despite following all the washing instructions. I sent them pictures and measurements. I also told them the store I bought is closed down so hard for me to find the name. But clearly with their labeling, it is clear the coat is Anian.

After my review they tried to make it sound like I didn’t give them the information they needed, even though I had already given lots of info including pictures and measurements.

I was then told they likely would not exchange or refund but they wanted me to spend more time measuring and sending a video. Why would I keep wasting my time repeatedly if the answer is they won’t help?
I think this is how they make you feel sorry for even contacting their customer service.

Misrepresenting someone’s interaction when they complain is also not ethical.

Customer service is either non-existent and useless. Won’t do simple things despite FedEx explaining that they can no problem just as a receiver of the package I cannot do the thing. Called three times and the customer service rep would not contact FedEx for me. So annoying and frustrating.

Upon receiving the coat, I was surprised at the sizing I ordered a Lg (Stores's size guide - Chest - 1" below armhole, circumference chest - 46.6 inches. The coat I received was chest 42.5 inches. All the reviews were stating it's a layering coat, lots of room size down., I Who did these reviews?

I reached out to ask for a refund because What they delivered was the wrong size - no fault on my part I followed their guide.

- I kept getting that it is a final sale
- only offered an exchange.
My concern I get another coat again according to their size chart and it's too big - then what - a lot of unnecessary back and forth

I am surprised that the company cares more about their policy of a final sale. Very disappointed.

I bought this shirt to replace a similar one I had been wearing for 15: years. (Obviously from a different maker) I was thrilled at the quality of the shirt and that the size was accurate to the online information. Shipping was flawless and it arrived a full day before the delivery promise.

What was even more pleasing was the brochure that was included that described the "circular" process used to create the fabric. I am not sure what magic is used but knowing that the wool is recycled and that the colour is achieved without the use of dye or chemicals is astounding.

I have to say that very few of my internet purchases have given me so much satisfaction.

greenwashed, overpriced, bad customer service. they obviously don't know what circular fashion means and yet they preach it so hard haha!

Awesome shop, great company, quality products. I love my Anian button-up, have been wearing it very regularly for over a year and it's hardly showing any signs of wear. I also have a corduroy ballcap from them. It's great, but the fit is a bit weird and baggy. Still 5 stars though, in my book.

Outstanding quality apparel with recycled cotton and wool! One of the most sustainable apparel options out there and can’t say enough about the care with which these items are made.