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Bradley Stoke Surgery decided to use the Anima system for a change. The computer has working hours Monday to Friday, 9 to 5 only. What a nonsense. How working people can use this system.
Since they introduced this garbage service, I can never book an appointment, I always have to call the practice. They specify the "Anima Opening Times", which always closes before the actual closing time due to "first comes first served". Unless you wake up 7.30 to book appointment, Anima Health is useless. Did I mentioned that on the old Online System I can book appointment in the future and select time and date MYSELF ? Anima Health is a garbage service and shouldn't exist !!!!
Started the enquiry in the morning, gave a full background of symptoms & timeline, over the course of the day they asked me more questions, mostly those asked & answered in the original quiz. At the end of the day with no progress they closed the ticket (completed!) and tell me to either raise another ticket tommorrow or call 111 / visit A&E. Their stats on completions must be brilliant but they are actually useless.
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