Animalia Pet Insurance  Reviews 

68
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

This company will bait you into buying insurance with them because they advertise the lowest premiums on the market. DO NOT BE FOOLED, THEY WILL RAISE THE PRICES ON YOU TENFOLD. My monthly premium has... See more

Company replied

Rated 5 out of 5 stars

What a relief to work with a company that does what it says it will do. My Great Dane had to have her ACL tear repaired (TPLO). Coverage was confirmed before surgery, and payment was promptly made u... See more

Rated 5 out of 5 stars

My baby cat started to have seizures and was eventually diagnosed with epilepsy. Thank God I had Animalia! They take forever to process an invoice but once they do they actually cover almost everyth... See more

Rated 5 out of 5 stars

I’ve have submitted 4 claims this year for my frenchie and this past Sunday 9/15/24. The process was very easy to submit the invoices. Each time the claim was processed within few days. The two claim... See more

Company details

  1. Pet Insurance Company

Written by the company

Head-to-tail pet insurance humans wish they had (for themselves!) Animalia is a digital pet insurance brand with over 5 years of experience as a market leader in Israel. Driven by an urge to educate pet owners, enhance their lives and provide them with a great customer experience, Animalia aims at revolutionizing insurance by creating a platform for the entire pet community to interact through. With one simple plan that protects pets and their owners from the unexpected, Animalia is now expanding its pawprint and bringing its expertise to the US market. Your pet’s health can be unpredictable. Your pet insurance shouldn’t be.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.5

All reviews

(68)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Claim process

The claim process was super easy and convenient, the longest part of it was me looking up the information. Very easy to use and great to work with!

December 11, 2024
Rated 5 out of 5 stars

Happy dog mom’s review of Animalia Pet Insurance

I’ve have submitted 4 claims this year for my frenchie and this past Sunday 9/15/24. The process was very easy to submit the invoices. Each time the claim was processed within few days. The two claims that I submitted on Sunday, Animalia has already processed my claims. The amount that I received back was exactly what I was expecting each time per my policy. I spent months going over multiple pet insurance and I’m glad I went with Animalia Pet Insurance.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Animalia Pet Insurance is a standout…

Animalia Pet Insurance is a standout choice for pet owners seeking comprehensive coverage and exceptional service. Their plans are well-designed, covering everything from routine care to emergencies, with the added benefit of including alternative therapies. The claims process is streamlined and efficient, with quick reimbursements that are a lifesaver during stressful times. Customer service is top-notch, with a team that's both knowledgeable and compassionate. Animalia's focus on preventive care is also praiseworthy, encouraging regular vet visits that can lead to early detection of issues. Overall, Animalia offers peace of mind and quality care, making it an excellent choice for pet insurance. Highly recommended!

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Animalia is simply the best

Animalia has truly made our first pet insurance experience such a breeze. They are so communicative and easy to work with. The claims process is fast and fair.

I highly recommend Animalia for any pet parent looking to insurance their dogs or cats!

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best decision ever!!

Choosing a pet insurance company was a difficult decision. I ended up choosing Animalia and couldn’t be happier with my decision. Animalia has not only processed all of my claims extremely quickly, but they have approved all of them. They give three options for reimbursement and explain the process thoroughly. They even followed to make sure that everything went smoothly. Additionally, they have a shorter waiting period than all of the other companies I looked at, and if your animal has not been treated for a pre-existing condition for a certain time, they no longer consider it a pre-existing condition. If you’re looking for a pet insurance company, look no further.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Easy claims process

Easy claims process, fast approval for payment as well for when my dog needed surgery. I recommend to have pet emergencies. The coverages/benefits are easy to read and understand.c

July 8, 2024
Rated 1 out of 5 stars

They only cover non prior existing…

They only cover non prior existing conditions. Because my pet developed the symptoms of the problem slightly before I could get an appointment with the vet, Animalia claimed my pet had an existing condition and would not cover the charge. It was NON emergent so I couldn't get the appointment for a few weeks. What a scam. DO NOT SIGN UP!!

December 1, 2023
Unprompted review
Animalia Pet Insurance  logo

Reply from Animalia Pet Insurance

Hello,

Thank you for raising your concerns. Since we are unable to locate you in our systems we requested your information via Trustpilot and to the moment, you did not provide.

At Animalia, we aim for fairness and transparency. Our policy covers conditions that arise after the waiting period and doesn't include pre-existing conditions, defined as symptoms, diagnoses, or accidents before or during the initial waiting period.

We'd be happy to look into your claim. Please contact us with your information as soon as possible.

Best,
Animalia Pet insurance Team

Rated 5 out of 5 stars

Good fast service

I submitted a claim this morning for some vet expenses from over the weekend, and within about 4 hours, I had information about the claim approval and next steps. It was really simple, and they also called to see if I had any questions about the prices or what to expect. Based on this experience, I would suggest Animalia for pet insurance if someone asked me for a recommendation.

March 12, 2024
Rated 4 out of 5 stars

Filing a claim was quick and easy

Filing a claim was quick and easy. I heard back from them within a few days. My claim information was provided via email and was easy to understand. My only complaint is that the person who called me after my claim was returned was more interested in getting my review than answering questions. I understand they were not an adjuster so I don't hold it against them, but it would have been nice to speak with someone who could have provided more thoughtful insight.

February 1, 2024
Rated 5 out of 5 stars

Every time I have a claim they're very…

Every time I have a claim they're very quick about processing it and explaining the reasons for the process. If I have questions they check into my questions and answer them very quickly. My dog has been in a lot of pain since she was born and they're very kind about the process we're having to go through.

January 2, 2024
Rated 5 out of 5 stars

Great communication …

The communication and detailed instruction to submit and process my claim was very helpful. My claim was processed quickly and I received my payment immediately via my preferred method. Process was much easier than I expected.

December 10, 2023

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