Anker Reviews 929

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and reliable performance across various items like cables, chargers, and power banks. Many appreciate the premium feel and design of the products, often stating that they meet or exceed expectations. The delivery service is frequently highlighted as efficient and fast, with many people receiving their orders promptly. However, some people were dissatisfied with aspects of customer service, mentioning issues like slow responses, difficulty in resolving problems with faulty items, or a perceived lack of understanding from support agents. There were also occasional reports of products failing after a period of use, and some customers expressed frustration when seeking replacements or refunds for these items.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the reliability and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and reliability of... See more

Delivery service

Consumers find delivery services to be positive. Many reviewers praise the fast delivery times, with some... See more

Service

People report ambiguous experiences with service. Many consumers praise the great service, helpful team, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report unhelpful, unresponsive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After just under 6 months the Anker Nano II charging adapter unfortunately became faulty. I have no idea how but all of a sudden it began to make crackling noises whenever I plugged it into a socket.... See more

Rated 5 out of 5 stars

Okay, without a doubt this is the company I turn to when wanting some kind of charging device etc. Great service, great products and a helpful team. I have bought 2 power banks, networking block and c... See more

Rated 5 out of 5 stars

This was my most expensive purchase date from Anker, a 160w laptop dock to replace the cheap company provided dock I was having trouble with. Straight off the bat, the dock feels really premium, has a... See more

Rated 5 out of 5 stars

Initally, started purchasing their items as recommended as best buy. Totally worth it. The quality of something as basic as an USB C cable is on another level. Love the quality box they come in. A... See more


Company details

  1. Electronics Company

Written by the company

Anker is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

929 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Above and beyond customer service

I had a fault with one of my Anker power banks and contacted support with the details. I also provided the necessary photos and proof of purchase to help with the claim.

I was genuinely impressed by how quickly they responded — especially on a Sunday evening, and within around 20 minutes.

Their reply was clear, helpful and professional, and they arranged a replacement straight away without any unnecessary hassle.

That kind of customer service is rare these days and it really reinforced my confidence in the brand.

I already own several excellent Anker products, including Soundcore headphones, chargers and Eufy cameras, and this experience has given me even more confidence in continuing to buy from them.

Service like this makes it very easy to make Anker first choice again in future.

Excellent service , excellent products and a very positive experience overall.

March 8, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered an Anker 165w Power Bank from…

Ordered an Anker 165w Power Bank from the official Anker store on Amazon, the power bank stopped working correctly and Anker said because it wasn’t bought directly from them they can’t honour a warranty. for something that cost almost £70 you’d expect better customer service.

March 7, 2026
Unprompted review
Anker logo

Reply from Anker

We sincerely apologize for the inconvenience you experienced. We will review your case and escalate it to our team immediately. Your issue will be given priority, and we are committed to finding a solution for you as soon as possible.

Rated 5 out of 5 stars

Better than expected

Better than expected. Used it for an off grid restoration project in Spain during the summer. Recharged all my cordless tools no problem and after a few hours in the sun it was back to 100%.

March 30, 2025
Rated 5 out of 5 stars

Quality product

It was very easy to select and make a payment on the website. Communication was good and the item was dispatched quickly. The cable is of very high quality. First class service from Anker!

February 22, 2026

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