Great quick delivery< great products but however, i thought the idea of the retail latform was to give some 60 days credit on purchases. Mine was taken straight away!
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See what reviewers are saying
We've discovered Ankorstore almost 2 years ago and it has been a great experience. Our lifestyle flower shop is a small boutique that sells lovely little treats alongside flowers so for us Ankorstor... See more
I have been selling through Ankorstore for 18 months now and I'm very happy with how they have supported me and helped me to grow my business. I have a dedicated Brand Manager who I feel is always hap... See more
Company replied
Ankorstore has been my platform of choice since day one of our retail business. With a vast list of European suppliers, it helped us create the assortment, in an easy-to-manage way through the platfor... See more
Company details
Written by the company
Ankorstore is changing the way independent wholesalers do business. Ankorstore was founded by entrepreneurs for entrepreneurs and is a partner to more than 300,000 retailers, florists, coffee-shops and other concept-stores across Europe. The Ankorstore marketplace offers a product catalogue of over 30,000 European brands to retailers who want to offer their customers a differentiated shopping experience and new products at best conditions.
Contact info
Paris, France
- hello@ankorstore.com
- ankorstore.com
4.2
Great
3K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
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I have bought several times through…
I have bought several times through Ankorstore. Service is great, most sellers have sent the packages quickly and the few times I had a problem with a product that arrived damaged, it was solved very fast. Definitely recommend it to anyone looking for new suppliers.
December 13, 2023
Reply from Ankorstore
Hello Dario,
Thank you for taking the time to leave this review and giving us your feedback. We are so happy to hear that you enjoy using our platform to help grow your independent retail shop. We are always more than happy to help any time you face any issues.
Have a joyful festive period and a happy new year!
Best wishes,
The Ankorstore team
Very very good service and good quality…
Very very good service and good quality and very supporting staff Arun is amazing staff and followed by Rajkumal and Rahul
December 20, 2023
Reply from Ankorstore
Hi there Mohammed,
Thanks so much for taking the time to leave this kind feedback and encouraging words for our staff! We are always here to support you.
Have a nice day,
Ankorstore Team
I am very happy with the purchasing…
I am very happy with the purchasing experience on Ankorstore, and hope to be back for more. Thankyou!
December 12, 2023
Reply from Ankorstore
Hi Al, thanks for taking the time out of your day to leave us a Trustpilot review. We're so happy to hear that you enjoy Ankorstore, and we can't wait to receive more orders from you - Have a great day!
Reliable & professional
I've been sourcing products through Ankorstore for about 18 months now, and they never disappoint! 😊
They are reliable and professional.
I like that I can filter the products to find exactly what I want to stock in my shop. I recommend to everyone to give them a try.
December 7, 2023
Reply from Ankorstore
Thank you for your kind words Viktoria! We are delighted to hear this.
AVOID! There are hidden costs and commissions
When I signed up I was promised that I would be charged 0% commission on any of my existing stockists that order via the platform. They have now changed this policy and charge 12% commission for my own existing customers I have found via tradeshows to buy from me on their platform! This change happened with no notification or consent on my part, and when I emailed them to dispute it they stated this was now their policy. I will of course be immediately closing my shop on Ankorstore as soon as my final orders have shipped out.
They also harassed me aggressively to join until I finally gave in and signed up. I was wary as I had a bad experience not getting paid by a similar platform and needing to take them to court. I recommend avoiding all these platforms, grow your business on your own website where you can be in control of it!
These 5* reviews are definitely fake!
October 30, 2023
Unprompted review
Absolute scam merchants
Absolute scam merchants. I have been in business for 18 years, regularly use Faire and Creoate with excellent credit terms. I ordered twice from Ankorstore in the past and it was fine. However one day I went to order and I noticed there were no 30 or 60 day payment terms like in the past. I enquired about it and never received a satisfactory reply. At one point they did say that I would have to start paying up front again before they would consider giving payment terms again. Then however they sent me an invitation to Ankorstore Plus where if I paid £14.99 a month I would get between 30-90 payment terms and also free shipping. I am a member of a similar scheme with Faire so I signed up. However they did not apply any payment terms. So what was I paying £14.99 for? I have now been charged £14.99 a month and despite still (falsely) advertising that if you join you get these payment terms YOU DO NOT. I have now cancelled my direct debit and I will not be shopping with Ankorstore in the future. Faire is VASTLY superior.
October 13, 2023
Unprompted review
We made 6000 referrals
We made 6000 referrals, out of those they claim only 7 joined Ankorstore. My dashboard says they never even bothered looking and now they've expired. They claim they contacted them (even though the dashboard says different). I've added for proof but they refuse to give it. Emails are usually just ignored or they get someone to call who doesn't have the ability to deal with the issues. Hands down the worst customer service I've ever endured. Don't bother making referrals, you are just wasting your time.
September 21, 2023
Unprompted review
Les conditions changent souvent !!!!
September 17, 2023
Reply from Ankorstore
Cher SHE HOSPITALITY,
Nous vous remercions d'avoir partagé vos commentaires sur Ankorstore. Nous comprenons que des changements fréquents dans les conditions peuvent être source de frustration, et nous sommes désolés que vous ayez eu cette expérience.
Il est important pour nous de maintenir des relations transparentes et fiables avec nos marques et commerçants. Nous reconnaissons que des changements fréquents dans les conditions peuvent entraîner de l'incertitude et de la confusion.
Nous aimerions en savoir plus sur les types de changements que vous avez rencontrés afin que nous puissions mieux comprendre vos préoccupations et travailler à les résoudre. Votre feedback est précieux pour nous, et nous nous engageons à améliorer notre communication et à minimiser les changements inutiles.
Si vous avez des préoccupations spécifiques que vous souhaitez partager ou si vous avez besoin d'assistance, n'hésitez pas à nous contacter directement. Nous sommes là pour vous aider et pour nous assurer que votre expérience avec Ankorstore soit la meilleure possible.
Merci de nous donner l'opportunité de nous améliorer.
Cordialement,
L'équipe d'Ankorstore
Best for service and choice of products
Being a small independent retailer, Ankorstore have given me great service and support from the start. They are my first choice when looking for products and their Ankorstore Plus scheme is very helpful when a small top up order from a supplier is very useful. Another wholesaler I made a couple of orders with gave such poor service, I contacted them last week and requested they cancel any outstanding orders and close my account!
July 23, 2023
Reply from Ankorstore
Dear Keith,
We are thrilled to receive your glowing review regarding your experience with Ankorstore.
As a small independent retailer, we understand the challenges you face, and we are dedicated to providing excellent service and support to all our valued customers, like yourself. Knowing that we have been your first choice when searching for products warms our hearts, and we are delighted to have been of assistance to your business.
We are pleased to learn that you find our Ankorstore Plus scheme helpful, especially for those small top-up orders from suppliers. Our aim is to simplify the ordering process and offer solutions that truly cater to the needs of retailers like you.
Your feedback about your negative experience with another wholesaler is essential to us. It reinforces our commitment to maintaining high standards of service and ensuring that we continually exceed your expectations. Rest assured, we take such feedback seriously and strive to avoid similar situations in the future.
We genuinely value your partnership with Ankorstore and consider it an honor to be a part of your business journey. If there's anything specific you'd like to see improved or any additional services you believe would benefit your retail endeavors, please do not hesitate to let us know. Your insights are invaluable to us as we strive to enhance our offerings continually.
Once again, thank you for sharing your positive review, and please feel free to reach out to us whenever you need any assistance. We're here to support you in any way we can!
Wishing you continued success and growth for your business.
Best regards,
The Ankorstore Team
Really poor Customer Service
Really poor Customer Service, probably the worst I have ever come across.
July 11, 2023
Reply from Ankorstore
Dear Mrs E,
We appreciate you taking the time to provide feedback about your recent experience with our customer service. We genuinely apologize for any inconvenience or dissatisfaction you may have encountered.
At Ankorstore, we pride ourselves on delivering exceptional customer service, and we regret that we fell short of your expectations on this occasion. We take your feedback seriously, and it serves as an important reminder for us to continually improve our service and ensure that we provide the best possible experience for all our customers.
We value your business and the opportunity to serve you, and we are committed to addressing the issues you raised to prevent similar situations from occurring in the future.
If you would like to provide us with more specific details about your experience or if there is anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is important to us, and we are here to help resolve any concerns you may have.
Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to make things right.
Best regards,
The Ankorstore Team
So intuitive and helpful!
July 11, 2023
Reply from Ankorstore
Dear Ines,
We sincerely appreciate the feedback you shared about your experience with our service. Your input has truly made our day! It's incredibly gratifying to know that we were able to meet your expectations and leave a positive impression.
Here at Ankorstore, we strive to prioritize customer satisfaction above all else. Your feedback plays a vital role in our continuous improvement efforts, allowing us to enhance our services and ensure that each client receives an exceptional experience. We are genuinely grateful for the trust you've placed in us and feel privileged to have had the opportunity to serve you.
Should you ever require assistance in the future, please do not hesitate to reach out. We remain dedicated to providing prompt and reliable support whenever you need it.
Warmest regards,
The Ankorstore Team
Reply from Ankorstore
Dear Karlien,
Thank you so much for your feedback about our service! We're thrilled that you had a positive experience with us. Your kind words mean a lot to our team and serve as a great motivation to continue delivering exceptional service.
At Ankorstore, customer satisfaction is our top priority, and your feedback helps us improve and provide the best possible experience for all our clients. We appreciate your trust in us and are honored to have had the opportunity to serve you.
If you need any assistance in the future, please don't hesitate to reach out. We're always here to help!
Warmest regards,
The Ankorstore Team
The shipping costs per company are too…
The shipping costs per company are too high!!! 30€ per company? If we want to order for more than one the shopping adds up and goes too high! One of the reasons our orders on your website are fewer now.
July 3, 2023
Reply from Ankorstore
Dear Nikolaos,
We want to express our gratitude for sharing your thoughts with us. Your feedback is extremely valuable as it allows us to enhance our services.
We completely understand your frustration regarding the shipping fees. However, please be assured that your business is highly valued by us, and we are fully committed to assisting you in any possible way.
At Ankorstore, we have implemented three different types of fees associated with shipping and handling for retailers like yourself. Here are some additional details for your reference:
- Shipping fee: To ensure the smooth and efficient delivery of your orders, we have a €30 fee that is applicable for any checkout below €300 (excl. VAT).
- Long distance fee: In certain situations, there is a €30 fee based on the brand's location and your location within Europe. You may have noticed this fee labeled as 'Shipping from {brand_country}' on our website and invoice. We apologize for any confusion this may have caused.
- Heavy/fragile fee: For products that are considered heavy or fragile to package and ship within Europe, we apply a €20 fee. These items include Beer & Ciders, Water, Juice & Sodas, Wine & Champagne, Olive Oil & Vinegar, and Spirits. This fee is necessary to ensure the careful handling and safe delivery of these delicate products.
Please note that all these fees are fixed rates that are applied during checkout. Additionally, there is a minimum order value per brand of €100 (excl. VAT).
We would also like to highlight that if you are an Ankorstore+ subscriber, we have great news for you. As a subscriber, the shipping fee and the heavy/fragile fee, if applicable to your order, will be waived. Ankorstore Plus is available to all independent retailers in France, Germany, Spain, and the UK.
Once again, we sincerely apologize for any inconvenience caused, and we genuinely appreciate your feedback. If you have any further questions or concerns, please feel free to contact us through our chat or contact form. We are here to provide you with full support.
Thank you for being a valued member of our community.
Warm regards,
The Ankorstore Team
Stolen £250
I had around £250 in store credit with Ankorstore because of issues they had with my order last year. I only came around to using it this week, but when I went to my wallet it said expired.
I didn't receive any notifications or warnings about this and when I got in touch with customer service they said it's policy not to reimburse or anything.
Absolutely dreadful and I would steer clear.
June 30, 2023
Unprompted review
Reply from Ankorstore
Dear Alex,
Thank you for taking your time to leave us a review.
We understand that losing credits can be frustrating and we empathize with the situation you are facing. It's disheartening to experience such an unexpected setback, and we want to assure you that we are here to help resolve this issue.
At Ankorstore, we strive to provide our customers with a convenient and reliable credit system. As part of our service, most of our credit offered are valid up to a year, allowing ample time for our valued retailers to utilize them. We understand that keeping track of credits can sometimes be challenging, and we empathize with the difficulties you may have encountered in this process.
While we genuinely regret any inconvenience caused, we kindly remind our retailers that it is their responsibility to monitor the expiration dates of their credits. We provide this duration to ensure our customers have a reasonable period to utilize their credits effectively. However, we understand that oversights can occur, and we are committed to finding a solution that benefits both parties.
Please don't hesitate to get in touch with our customer support team so that we can review your specific situation and explore potential options for resolving this matter. We value your partnership and want to work together to find a mutually satisfactory solution.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to assisting you and continuing our positive collaboration.
Best regards,
The Ankorstore Team
I didn't receive a reply to many emails.
June 28, 2023
Reply from Ankorstore
Thank you for reaching out to us, Alin.
We are so sorry we could not reply to you, please reach out to us with your query via our official contact form and we will will get back in touch with you within 48 hours : https://apply.ankorstore.com/help/
..............good job !...........
June 13, 2023
Reply from Ankorstore
Merci pour votre commentaire Jean-Philippe, nous sommes ravis d'apprendre que notre service est à la hauteur de vos attentes !
Ankorstore started to charge retailers…
Ankorstore started to charge retailers on every brand order 30 eur. fee. Doesn't matter or order is small or i spend a lot of money they charge 30 eur. fee. on each order...I am very disappointed, for example i already started working with brands directly and spend only 5 eur. for shipping and some are shipping for free.
June 18, 2023
Reply from Ankorstore
Hello Dalia,
Thank you for taking the time to provide us with your feedback. We sincerely appreciate your input as it helps us improve our services.
Regarding the shipping fees, we understand that it can be frustrating. However, we want to assure you that we value your business and we are committed to assisting you in any way we can.
On Ankorstore, we have implemented three types of fees related to shipping and handling for retailers like yourself. Let me provide you with some more details:
1. Shipping fee: This is a €30 fee that is applied to any checkout below €300 (excl. VAT). We have set this fee to ensure the smooth and efficient delivery of your orders.
2. Long distance fee: In certain cases, there is a €30 fee applied based on the brand's location and your location within Europe. You may have noticed this fee displayed as 'Shipping from {brand_country}' on our website and the invoice. We apologize for any confusion caused by this fee.
3. Heavy/fragile fee: For products that are considered heavy or fragile to package and ship within Europe, we apply a €20 fee. These products may include items such as Beer & Ciders, Water, Juice & Sodas, Wine & Champagne, Olive Oil & Vinegar, and Spirits. This fee is necessary to ensure the careful handling and safe delivery of these delicate items.
Please keep in mind that all these fees are flat rates that are applied at the checkout. However, we do maintain a minimum order value per brand of €100 (excl. VAT).
I would also like to highlight that if you are an Ankorstore+ subscriber, you will be pleased to know that the shipping fee and the heavy/fragile fee, if applicable to your order, will be waived. Ankorstore Plus is available to all independent retailers in France, Germany, Spain, and the UK.
Once again, we apologize for any inconvenience caused, and we truly appreciate your feedback. Should you have any further questions or concerns, please don't hesitate to reach out to us via our chat or contact form. We are here to support you.
Thank you for being a valued member of our community.
Best regards,
The Ankorstore Team
Ankorstore more like Ankorpoor
I have attempted to make orders with this company but they keep rejecting me even though I am paying upfront for goods. I get no explanation as to the reasons why. Its a very poor wholesaler. I wish I could give them a lower score than I did. The welcome offer they promote is nonsense too. Really poor company please beware because you will be waiting for stock that will never arrive.
May 30, 2023
Unprompted review
Reply from Ankorstore
Thank you for reaching out to us Stephen, we are sorry to read that you are so deeply dissatisified with our services and it is important for us to understand where we went wrong and how we can do better in getting our purpose fully across to all new retailers signing up on our website.
Kindly check your inbox as our customer service provided a reply this morning to your most recent query.
If you have any further questions regarding this matter, or any others, kindly answer our message or reply to us via our contact form :
https://apply.ankorstore.com/help/
We will always be happy to help you out or provide you any further information you may require.
I have used Ankorstore for 3 years…
I have used Ankorstore for 3 years because of the choice of quality products on offer that fits my business requirements
May 8, 2023
Reply from Ankorstore
Dear John,
Thank you so much for taking the time to provide feedback on your experience with our services at Ankorstore. We truly appreciate your valuable input, as it helps us understand how we can better serve our customers.
We are constantly striving to improve our services, and your insights will undoubtedly contribute to that ongoing effort.
Once again, thank you for choosing our services and for your valuable feedback. We look forward to continuing to serve you and provide the best possible experience.
Best Regards,
The Ankorstore Team.
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