Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Many customers are delighted with the stylish design and comfort of the products, often highlighting their durability and how well they fit into living spaces. People frequently praise the outstanding quality of the furniture, describing it as solid, well-made, and comfortable. The delivery service is also commended for its speed and professionalism, with many receiving orders much faster than anticipated, supported by excellent customer service and clear communication. Conversely, a small portion of people felt dissatisfied with product quality, citing uncomfortable, poorly built, or mismatched items. Some experienced delivery delays and unresponsive customer service, leading to unresolved issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and description accuracy. Many... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the outstanding quality,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast delivery,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting smooth and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Furniture Store

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(380)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super sofa

Super sofa, my son is happy with the new bed, he sleeps comfortably. Fast delivery. Thank you very much and I recommend

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sofa bed davy

I bought sofa from Anna furniture. Sofa looks amazing, good quality, easy to assemble, one strong person can do it. Came less than 10 days from the date when I ordered. I received message day before delivery and call 30min before arrival.
Good price for good quality. Thank you

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

I’m so disappointed.I ordered sofa bed…

I’m so disappointed.I ordered sofa bed over 6 weeks ago,which should be delivered up to 10 days.After 4 weeks they said been send to me ,but still didn’t.They stop answering my messages,so after 6 weeks I asked for my money back .The company cancelled my order .Only one good think I got money back .i will do not recommend.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

The sofa was a very good quality

The sofa was a very good quality. Fir that price you'd expect some flimsy and cheap materials used but it was very sturdy and nice finished. I had to wait 3 weeks for the delivery but on the day, they did arrive on time and for just £30 they delivered it to the 2nd floor. It was easy to assemble. Lots of storage space.

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

No sofa, awful customer service

I have ordered the sofa from them on the 20th of July, today is the 10th of August and sofa still hasn't arrived. The customer service with them is awful they just ignore your messages. Totally waste of time!

August 10, 2024
Unprompted review
Rated 3 out of 5 stars

Sofa bed

Update: sofa arrived, is very comfortable, beautiful. Easy to assemble. Drivers were very helpful. about communication is very poorly. So for sofa bed is 5stars , for communication just 1. About transport, driver called 45mins before delivery. I'm not sure if they will inform few days before, because they didn't write to me with transport day proposal. I can recommend sofa bed but with a lot patience.

August 9, 2024
Unprompted review
Rated 2 out of 5 stars

Poor communication and delivery services

The quality of the sofa is not too bad but delivery service and communication can be better! I’ve supposed to get my delivery on Saturday. They didn’t give any specific time for delivery stating it could be any time of a day. I’ve cancelled all my plans so I can accept delivery. On Friday at 10pm they send me a message that they have some issues with the car and I won’t get delivery on Saturday. They said it’s gonna be delivered the next working day… When I didn’t get it on Tuesday, I’ve called and texted them multiple times but no one responded to me. They simple read and ignored messages. On next week Friday they came back to me asking which exactly sofa I ordered…. 😳 I have no clue what they wanted to deliver on Friday week before if they were asking what I've ordered. on a website sofa was showing up as available and ready ti be delivered in 1-10 working days. In the end I've got my sofa, but that ignoring for more than a week ruined all experience. The quality of the sofa is not too bad but delivery service and communication can be better! I’ve supposed to I’ve got my delivery on Saturday. They didn’t give any specifics time for delivery stating it could be any time of a day. I’ve cancelled all my plans so I can accept delivery. On Friday at 10pm they send me a message that they have some issues with the car and I won’t get delivery on Saturday. They said it’s gonna be delivered the next working day… When I didn’t get it on Tuesday, I’ve called and texted them but no one responded to me. They simple read and ignored messages. On next week Friday they came back to me asking which exactly sofa I ordered…. 😳 I have no clue what they wanted to deliver on Friday week before if they were asking what I've ordered. on a website sofa was showing up as available and ready ti be delivered in 1-10 working days. In the end I've got my sofa, but that ignoring for more than a week ruined all experience.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased

We are very pleased with the service and price and quality of the furniture! I highly recommend this company.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommending!

Highly recommending!

Bought a L-shape sofa a year ago and can confirm for sure it is sturdy and durable, easy to assemble and absolutely worth the money. The guys were helpful and speedy with their replies, the delivery was quick and the quality of the sofa is excellent!

I received much more than I paid for.

Will definitely shop again.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great sofa

I've ordered sofa and it came in few days. Delivery was packed really well.
The prices on sofas I couldn't believe how cheap they were comparing to other places!
I got my beautiful sofa bed for under £400.
And quality is great too.
I will definitely recommend it to my friends and family.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend . Very good service and excellent sofa. I bought alredy two sofas. First one corner sofa bed , and now I bought smaller sofa bed. Both excellent. Thank you so much.

July 9, 2024
Unprompted review

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