TransUnion Reviews 49

I'm a software engineer with perfect credit.

the signup link found on their site does not work. i end up chatting with a frustratingly worthless bot that gives me a LINK to a different sign up page for the "service center", which is nowhere to be found on their main page, and their bot can't/won't tell me how to find it by navigating. so i finally make an account, but if i try the link the bot gives me to 'log in' to it i get an error. meanwhile it still thinks i'm logged in on another tab. i'm scared to log out. i'm scared to freeze my credit because i'm scared i will be unable to log in and unfreeze it.

unfuckingbelievable enshittification. wasted so much of my time struggling with this site. it should be criminal coming from a "bureau" that decides MY trustworthiness. I do not trust them. it's confirmed by the reviews here and every rant i've found about them online. so what's the point of leaving this review? i guess none other than getting it off my chest, since they just do not care. someone needs to burn this shit down.

Probably the most useless company I've ever used. No function to change address. 😆😆

Just like the exerian, which are similar companies 'Discrediting the individual', both received a report from 1st Central Insurance against me', but I have no connection with this insurance.' more than that, both signal different amounts on checkmyfile'. This is just a financial scam.

Don t trust transunion at all . Have like 8 years of credit history with no late payments , paid off loans with not one late payments and still get bad credit scores. They show balances that balances that have been paid off months ago. . It is a hit job. They are above the law and they know it

Obviously they don't care, since this isn't even a claimed account, but stay away from Transunion and really all the credit bureaus. Scum of the earth.

Complete waste of time and money. They are not a good website fir credit reporting.

They responded to the CFPB with materially false claims.
They claimed an account had been removed from my report (it hadn't and still has not). They also in the same breath made it clear that if I didn't use their "annualcreditreport" site, I wouldn't see the change. What happened when I gave them the benefit of the doubt? I found They had outright lied. To me and the CFPB.

Consumers should not have to audit a credit bureau’s statements to determine whether what they tell regulators is true.

They don't solve issues, customer service is extremely inadequate. Their website is garbage and the login codes do not work. They only want to collect private information and data scrape, they have no morals or ethics. They do not answer the phone, the automated system constantly hangs up before you are able to reach a LIVE person. I spoke with a agent on the live chat feature named Alice (case number 29431088) who DID NOT HELP ME AT ALL....... Just ran me around in circles doing the exact same thing over and over again without solving my issue. Very inadequate and time wasters. They only want to collect personal information that they sell off to random companies.

How can anyone mess with someone's credit report adding incorrect information. saying default when both companies been settled when you raise dispute takes months to investigate but seconds to add to credit file as default.. stop messing about transunion it's not a game but consumers credit your messing with

THIS IS THE 3RD TIME WHERE I TRIED TO LOG IN WITH MY CORRECT EMAIL AND PASSWORD THAT YOUR SITE AGAIN DIDNT RECOGNIZE IT AND AFTER A FEW ATTEMPTS YOUR SITE TEMP SUSPENDED MY ACCOUNT!! NOW I HAVE TO WAIT UNTIL YOU OPEN YOUR OFFICES TO GET IT UNLOCKED. TALKING ABOUT BEING AN INCONVENIENCE AND UTERLY FRUSTRATING!!!!

Tried to change my email address. 4 weeks later, still not resolved.

Most incompetent 'technology' company I have ever worked with. Hard to believe the morons are still in business.

Wish I could give a zero. I don't usually write negative reviews, but this company is seriously the WORST. Except for maybe Experian and Equifax. It's criminal that these agencies have been given so much power over the American consumer.

The letter i got in the mail states that a cyber incident occurred ..."the information was 'limited to specific data elements and did not include credit reports or core credit information." In my case, it involved my SSN and DOB. Why do they think this isn't CORE CREDIT info? Furthermore, they offer monitoring for 24 months [it should be for life] and trying to enroll means going through a call center in India where NOBODY can here what I'm saying because there are many other people on the phone. What ghastly service from a major company. What impunity to minimize tha this was ONLY my SSN and DOB. Shame on you TransUnion. I froze my credit to protect it. You screwed up.

As of today Has to be one of the worst customer service agency going, They pass from pillar to post , no accountability no responsibility either, False repeating and try blame clerical and or 3 rd party, No call backs to help, Standard generic emails, Utter utter disgrace

Their credit score is fundamentally based on a totally incorrect concept.
The more one uses a credit card, regardless of it being paid off in full each month, the lower your score.
Any sensible person with any financial knowledge knows it’s best to do so, whilst earning interest on your cash in the meanwhile ….particularly if it’s a CASHBACK card !
I don’t know why so many of the banks rely on this incorrectly based concept

1. Couldn't access account on website
2. Received a requested credit report
3. It has incorrect info
4. When you call, the recording redirects you to use a link in a text message from 833-******, which appears to be spam. Never got to speak with a person.
5. After ordering report [pd for] my score is quickly degraded following that, a 3rd party ran a check on my credit. which lowered it even more.

Transunion must dislike people with excellent credit like me. They dropped my score 53 points for using my 10k cc for a $124 charge. Ridiculous. I hope the U.S. Attorney General looks into the way they do things. Maybe congress can do something about this out of control business.

Transunion stinks!!! The are the worst. The other two Equifax and Experian have my scores in the 700s, Tranny has me in the 620s!!!!! How is this possible same accounts and balances. They are fraudulent idiots.

I had an extremely disappointing experience with TransUnion. I reached out for support and was put on hold for over an hour, only to have the call abruptly disconnected without any resolution. To make matters worse, the representative I spoke with before being placed on hold was incredibly unprofessional and rude. This level of customer service is unacceptable, especially from a company that handles sensitive financial information. I expected better and hope they address their customer service issues promptly.

This is the worst company out of the 3 credit reporting agencies. They have horrible technology, and their website is very problematic. It never works. You are forced to use their service and if you ever try to unfreeze or freeze your account it takes over an hour. I wish I could completely opt out of their services. Their website does not work properly, and they will just drag you through the chat and through text. The 1-800 number will kick you out after 30 minutes and you have to do it all over again.