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2.3
46 reviews
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I placed an order in March and have seen no tracking, any update or responses to my 3 emails inquiring about purchase. I have ordered in the past with no issues. I’ll be contacting my bank. So unfortunate!
Update: 7 June 2026 - I still have not received my ring OR a response to five emails. I’m waiting on bank to provide me with a response to my claim.
Terrible. Paid for a ring. Never received it. Complained to the bank. Anoli disputed my claim and simply responded by providing the exchange and refund policy in French. Didn’t claim that they had sent me my ring as promised or anything of the sort. So now I’m still waiting to get my money back months on from when I purchased it. Never again terrible terrible.
I have paid for my items but have not received them or even a tracking number. I have attempted to contact them to get more information but there is radio silence. I will have to file a claim and report them as my money has left my account but there appears to be nil accountability with their management. Don’t buy from them.
Please Do Not order from this company.
I returned some rings (as they didnt look anything like they do online) ... i had the rings returned to me as apparently i had not returned using a Tracked Letter (after a 6 week wait and i had already paid £36 to return them). I have gone back to my post office who have informed me this was the only way to return as the package is too large to return as a letter!
Terrible Items, Terrible Customer Service ..... Please beware!!!!
They also owe me nearly £300 in which they wont refund as i cant get the rings back to them!
Reply from Anoli Joaillerie
Hello,
We appreciate your feedback, but we must clarify some points regarding your review. Our team has diligently assisted you throughout the return process, exceeding standard protocols to accommodate your requests.
It's important to note that our refund policy clearly states that products must be returned in their original condition for us to process a refund. As explain many times in our emails, the rings being in your pocession, no refund is possible. This policy is outlined on our website and in our terms of service, which you agreed to upon purchase.
Regarding the return method, we understand the challenges you faced with the postal service. Unfortunately, postal regulations are beyond our control.
We value your cooperation in resolving this matter and assure you that we are committed to providing the best service possible within the parameters of our policies and limitations.
Worst company I have dealt with. Falsely advertised the colour of stones supposed to be blue and arrived as washed out grey. Have to pay to return from the UK myself despite being a problem with the item. Rude company to deal with. Horrendous customer service
Update* the company contacted me directly on my email regarding this review. Not quite sure that’s appropriate. Now sent the ring back at my own expense. I was assured that I would receive my refund within two weeks. Big surprise they did not follow through with that promise. Absolutely disgraceful way to treat customers. I have bought many items previously. Never again!
Reply from Anoli Joaillerie
Dear Madam,
We are very surprised to read such feedback. You seemed to be very happy with all the solutions provided by our very careful customer service.
We can assure you that all our products videos and photos are made by professional without any filters. Our natural labradorites have different hues of colors by nature as this stone has iridescence ( means that the main color is grey with blue white and black shades depending of the light ). We had always answered you in a polite way and helped you to find a solution. Every Anoli clients are in the center of our interest that is why you had the choice to keep this stone in appreciating its colors or asked for a refund. As you live outside the european economic zone, normally you don’t have the option to send back the product ( question of importation fees -> well noted on our website ) but as a commercial gesture we offered you this solution in order to please you. And yes, every shipments back from the client is payable by the client ( again well noted on our website as we offer every shipments ).
Once again, through our multiple exchanges you seemed to be happy with all the solutions.
We wish you a pleasant weekend and are sure that one day you will love in love with our products.
Best regards,
The Anoli Team
I love everything I have purchased from Anoli Joaillerie. They clearly state on the website the lead time for their products. They are beautiful and good quality.
I placed an order on the 26 th of March 2023 and till today i have not received the ring which was a present for my mothers birthday on the 4 th of May! i wrote to them an they answered me back with a lame excuse and told me that soon they will ship the ring! So far nothing, and i live in Belgium so close to France! in any case i will never ever order anything from them! Its painful to be treated like this as a customer,i payed for the ring from day 1!! I tried to write an e mail today and i got back an automated answer that they will be back on the 15 th of May!! horrible way to deal with customers!
Reply from Anoli Joaillerie
Dear Madam,
We are sorry to read your message here as we have kept in touch through emails and answered all your questions each time, on time.
When you placed the order, you received a very clear email that informed you that our delay can run until 6 weeks of craftsmanship as all our lovely jewels are made by hand and on demand. Our delay are well noted too on our website ( each product sheets ).
The birthday of your mother was on may the 4th, so too short to order on March the 26th, ( considering the making process and the shipment ) because we might need 6 full weeks to create the ring...It would have been better to cancel the order or to agree to wait, that you did. As soon as you wrote to us to inform us about the deadline, we propose you to send a nice Anoli card in order to have something to give the D Day to your mother..You agreed.
Your order was well shipped on May the 9th, as scheduled. The same day, you received an email with the tracking number of the shipment and a link to follow the parcel.
Anoli Joaillerie kept its delay and was here to assist you each time you needed.
Put here a 1 star it is absolutely not representative of our work.
Our database customers are made of 70% of repeat clients which is a real proof of our professionalism.
We do be sure that your mother will love her ring.
Behind each jewel there is a craftsman who worked with his deep heart.
We wish you a lovely evening.
The Anoli Team
Exactly what I was looking for ! very good quality for the price too and I really appreciate your customer service. Thank you Anoli team.
Reply from Anoli Joaillerie
Dear Martina,
We thank you so much for this nice review and hope that you enjoy every day your Anoli jewelry :-)
Have a nice day,
The Anoli team
I bought a ring on this site on October 13, 2021. It arrives at my home today, November 19, 2021. From the shipment to France on November 10, it took 9 days to reach me in Italy. And this is the first point of failure of this online store. Only at the end of the order procedure is it specified that it takes up to 6 weeks (6 weeks !!!) for the ring to be shipped. Nowhere else on the site. And we are not talking about rings with great customizations, but of rings of which there are few models that differ only in size and type of stone. I dare not imagine if they had to make engravings or make them in shapes specified by the customer! The quality of the ring is not in question except for the small detail that the ring is much, much smaller than it appears in the image of the site and social networks.
I often buy silver rings because I collect them and therefore I know how to evaluate their commercial value from the type of weight and type of stone. The commercial value of the ring that I bought on the site for 59 € is a maximum of 35 € in an honest shop. Furthermore, I often have rings made by local artisans and jewelers and for no product, even the most complex ones, I had to wait more than ten working days, ever!
Another negative point is the customer service that responds to e-mails written in Italian only in English although their site is in Italian. If you want to sell in other countries you have to be able to respond to customers in their language, otherwise make a site only in English and French so as not to create expectations in the customer.
For all these reasons, I do not recommend buying on this site which has not lived up to my expectations.
Reply from Anoli Joaillerie
Dear Madam,
We are not surprised today to read this kind of comment after several emails very agressive and rude from your side. We always answer you quickly and with professionalism. So we will do the same here :
-Our delay are well noted on our website in each product sheets "Warranty and delivery" + on our email of confirmation, if you don't agree with this you have 14 days to cancel your order and to be refund.
-You placed your order on Oct the 13th and the shipment was done from our side on Nov the 10th ( 4 weeks later ) so Anoli kept its delay, we can't be responsible of the post service delay.
-Our jewels are made on request, we don't have any stock, it is our mindset, we don't want to over product.
-Every jewel is made by hand and the stones are selected by our french gemologist on spot, 59euros is really the best price on the market for this kind of product, you have a 8ct pure and natural colored gemstone setted on a sterling silver ring. Our rings at 59euros have the same process of making than a ring at 5000euros. Our packaging is french made, very delicate which is included in the price too.
Maybe under 59euros you will find a ring made thanks to machine with a cabochon of class or plastic in a basic store.
-Moreover if you don't like the ring, you just have to send us an email, you have 15 days to send it back to us and you will be refund, plus an other customer will be very happy to have it quickly.
-Our pictures are really realistic made by professionals, you can find as well videos on our instagram and facebook portfolio.
-Our website is translated in several languages to help our foreign customers to understand our story and our products, and our customer service speaks english and french, but if you don't speak english at all, we can help you in translating in your mother tongue.
We have thousand and thousand clients really happy with Anoli all over the world.
we wish you a pleasant day and invite you to write to our customer service to find a solution instead of keeping a bad experience with us.
Best
Anoli team
Reply from Anoli Joaillerie
Un grand merci Amélie pour votre gentil retour, en effet le client est au centre de nos attentions, nous nous efforçons de lui faire vivre une belle expérience en ligne !
A très vite,
Belle soirée
L'équipe Anoli
Amazing rings and stones! As a specialist, I think that Anoli has the best quality/price product!
I love my rainbow and my berlingot rings so much!!!
I am very pleased with my purchases. Your customer service is outstanding and your packaging is so beautiful ! I’m a huge fan of Anoli...
Reply from Anoli Joaillerie
Dear Rebecca,
We would like to thank you so much for this lovely comment !
We are really happy to read that our jewels and our lovely packaging pleased you so much.
We hope to see you soon.
The Anoli Joaillerie Team.
Having a custom Rose Quartz ring, I am delighted with the customer service and follow-up that the brand offers. The very carefully packaged jewelry is exactly what I expected and of good quality! My exchange with the designer was also very pleasant. Experience to renew!
Reply from Anoli Joaillerie
Dear Zina,
We thank you so much for this kind message.
We are pleased to ring that you love a lot your rose quartz.
We wish you a nice day and hope to see you soon.
Anoli Joaillerie
Have not received my order for over two months and I get cookie cutter responses when I ask them where is my order. Really bad company. Stay away.
EDIT AFTER RESPONSE - The RESPONSE IS INCORRECT. the customer service DID NOT give me the right tracking id. They also APOLOGISED for it. The fact is that it was settled more than 90 days after it started and I had to go through a ton of trouble before the products reached me (the products are not worth the price but that's an aside).
Thing is when companies go wrong (and it's human to do so) its best to own up to it and offer up apology. Brands like anoli think that because they are largely an online company they do not owe any customer care obligations. Its been disappointing.
FURTHER EDIT AFTER RESPONSE - The delivery timelines are incorrect. Unfortunately for anoli (and fortunately for me) I have the correspondence and after this experience have decided I'll put in the effort to file a small causes complaint with the consumer forum in France. Brands like these get away with too much and it's about time someone calls them out.
Reply from Anoli Joaillerie
Dear Madam,
We are so sorry to read this. We just check on our side and found that our customer service answered you many times with informations, tracking number and link of our carrier company which well operates when we click on it.
After double checking with you, we saw that YOU DIDN'T ENTER THE GOOD tracking number, you had pasted the tracking number + some words which are not included in this tracking, that is why the link didn't work. But now everything is ok because our customer service helped you in finding the solution which was your mistake not ours. One more time, our customer service assisted you immediately ( less than 5 minutes waiting time ).
In fact we apologize for the one week of delay, you ordered on May 13rd and we sent it on June the 30th, so 7 weeks later and not 3 months.
You were updated and you kindly decided to wait. We wish you all the best and we are sure that you will be intensely happy with your rings. We hope to see you again !
The Anoli team
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