Absolutely fantastic purchasing experience. My X4M40D is amazing, beautifully presented. The whole team very professional & nothing too much trouble. Scuffed the rear wheel last week & Ray said to b... See more
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See what reviewers are saying
Showed up to purchase my car which was advertised on Motorway. Tried to undercut the price by nearly £2000 - made up fake problems then reported back to Motorway and i was banned from selling on the... See more
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“I’ve had a great experience here! The staff is very professional and extremely knowledgeable. Their showroom is absolutely spotless, and they provide a wealth of information to help you make the... See more
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A first class and luxurious service. The staff are super professional and supportive. Just exchanged my old 1 series with a brand new one with these guys. A special thanks to Harvey Champers who made... See more
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Company details
Written by the company
Anslow Autos Ltd is located in the picturesque village of Anslow, just outside Burton on Trent. As a family-owned business with over 15 years of experience, we take great pride in what we do. We specialize in high-quality sports and prestige cars as an independent used car dealership. As an RAC-approved dealer, we provide all of our vehicles with a 12-month FREE RAC breakdown cover, along with a fresh service and MOT, carried out by our skilled on-site technicians. Each vehicle undergoes a thorough 82-point RAC inspection before being listed for sale, ensuring the highest standards of quality. We are committed to exceptional attention to detail. Our trained detailing team prepares every car to the highest standards, and our award-winning sales and aftersales team, with a combined experience of 25 years, is always available to guarantee the best possible customer experience, as reflected in our 5-star reviews. We look forward to welcoming you to our purpose-built indoor showroom.
Contact info
Unit 2, Anslow Business Park, DE13 9QX, Burton Upon Trent, United Kingdom
- 01283810555
- sales@anslowautos.co.uk
- anslowautos.co.uk
3.7
Average
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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DONT TRUST
One of the workers came to view a car and plugged the diagnostics in which could have ruined the ecu furthermore said there was problems which there wasn’t and then tried to undercut by a lot
June 4, 2026
Unprompted review
Reply from Anslow Autos Ltd
We welcome all genuine and honest reviews, whether positive or negative, as they help us improve our service and provide transparency to future customers. What we cannot accept, however, are reviews containing factually incorrect statements and allegations that are directly contradicted by the evidence we have retained from the inspection.
This matter relates to a vehicle appraisal carried out through Motorway. During our inspection, we identified both cosmetic defects and diagnostic fault codes present on the vehicle. These findings were documented with photographs and a diagnostic health report at the time of inspection.
Contrary to the claims made in these reviews, the vehicle was not fault-free. Our diagnostic equipment recorded multiple fault codes, including:
• P20E800 – Reductant Pressure Too Low (Engine Electronics)
• C105400 – Left Front Tyre Pressure Warning - Too Low
• C105500 – Left Front Tyre Pressure Warning - Flat Tyre
• C105600 – Right Front Tyre Pressure Warning - Too Low
• C105800 – Left Rear Tyre Pressure Warning - Too Low
• C105A00 – Right Rear Tyre Pressure Warning - Too Low
In addition, cosmetic defects were present on the vehicle, including damage requiring repair to the rear bumper and driver's side bodywork. Photographic evidence of these defects has been submitted to both Trustpilot and Motorway.
The suggestion that our representative "made up faults" is therefore demonstrably false. We have retained photographs, diagnostic reports and inspection notes which support our findings. Furthermore, plugging a diagnostic machine into a vehicle does not "damage" an ECU, and this allegation is entirely without foundation.
We also note that three separate 1-star reviews appear to have been posted by individuals connected to the same transaction. While everyone is entitled to their opinion, multiple reviews relating to a single commercial disagreement do not provide a fair or balanced representation of our business and appear to be a coordinated attempt to damage our reputation after a revised valuation was declined.
The seller was under no obligation whatsoever to accept our offer. As with any professional vehicle appraisal, values are based on the actual condition of the vehicle at the time of inspection. Where faults or cosmetic defects are identified, these must be reflected in the valuation.
We have formally reported these reviews to both Trustpilot and Motorway and have provided supporting evidence for investigation. We are confident that an objective review of the facts will demonstrate that our appraisal was conducted professionally, honestly and in accordance with industry standards.
Anslow Autos Ltd has built its reputation on trust, honesty and transparency. We are proud of the hundreds of genuine reviews left by satisfied customers and will always stand by fair, evidence-based vehicle assessments.
Anslow Autos Ltd
Showed up to purchase my car which was…
Showed up to purchase my car which was advertised on Motorway. Tried to undercut the price by nearly £2000 - made up fake problems then reported back to Motorway and i was banned from selling on the site just on their say so. Not to be trusted.
June 4, 2026
Unprompted review
Reply from Anslow Autos Ltd
We welcome all genuine and honest reviews, whether positive or negative, as they help us improve our service and provide transparency to future customers. What we cannot accept, however, are reviews containing factually incorrect statements and allegations that are directly contradicted by the evidence we have retained from the inspection.
This matter relates to a vehicle appraisal carried out through Motorway. During our inspection, we identified both cosmetic defects and diagnostic fault codes present on the vehicle. These findings were documented with photographs and a diagnostic health report at the time of inspection.
Contrary to the claims made in these reviews, the vehicle was not fault-free. Our diagnostic equipment recorded multiple fault codes, including:
• P20E800 – Reductant Pressure Too Low (Engine Electronics)
• C105400 – Left Front Tyre Pressure Warning - Too Low
• C105500 – Left Front Tyre Pressure Warning - Flat Tyre
• C105600 – Right Front Tyre Pressure Warning - Too Low
• C105800 – Left Rear Tyre Pressure Warning - Too Low
• C105A00 – Right Rear Tyre Pressure Warning - Too Low
In addition, cosmetic defects were present on the vehicle, including damage requiring repair to the rear bumper and driver's side bodywork. Photographic evidence of these defects has been submitted to both Trustpilot and Motorway.
The suggestion that our representative "made up faults" is therefore demonstrably false. We have retained photographs, diagnostic reports and inspection notes which support our findings. Furthermore, plugging a diagnostic machine into a vehicle does not "damage" an ECU, and this allegation is entirely without foundation.
We also note that three separate 1-star reviews appear to have been posted by individuals connected to the same transaction. While everyone is entitled to their opinion, multiple reviews relating to a single commercial disagreement do not provide a fair or balanced representation of our business and appear to be a coordinated attempt to damage our reputation after a revised valuation was declined.
The seller was under no obligation whatsoever to accept our offer. As with any professional vehicle appraisal, values are based on the actual condition of the vehicle at the time of inspection. Where faults or cosmetic defects are identified, these must be reflected in the valuation.
We have formally reported these reviews to both Trustpilot and Motorway and have provided supporting evidence for investigation. We are confident that an objective review of the facts will demonstrate that our appraisal was conducted professionally, honestly and in accordance with industry standards.
Anslow Autos Ltd has built its reputation on trust, honesty and transparency. We are proud of the hundreds of genuine reviews left by satisfied customers and will always stand by fair, evidence-based vehicle assessments.
Anslow Autos Ltd
Do not trust these people
Do not trust these people, i was selling a car via Motorway. The car was prestine and they tried to get me to reduce the price by £2000. When i refused they tried to make out that the car had other issues (which it did not) then they went back to Motorway and got me barred from selling on that site. The oldest trick in the book. Please be careful
June 4, 2026
Unprompted review
Reply from Anslow Autos Ltd
We welcome all genuine and honest reviews, whether positive or negative, as they help us improve our service and provide transparency to future customers. What we cannot accept, however, are reviews containing factually incorrect statements and allegations that are directly contradicted by the evidence we have retained from the inspection.
This matter relates to a vehicle appraisal carried out through Motorway. During our inspection, we identified both cosmetic defects and diagnostic fault codes present on the vehicle. These findings were documented with photographs and a diagnostic health report at the time of inspection.
Contrary to the claims made in these reviews, the vehicle was not fault-free. Our diagnostic equipment recorded multiple fault codes, including:
• P20E800 – Reductant Pressure Too Low (Engine Electronics)
• C105400 – Left Front Tyre Pressure Warning - Too Low
• C105500 – Left Front Tyre Pressure Warning - Flat Tyre
• C105600 – Right Front Tyre Pressure Warning - Too Low
• C105800 – Left Rear Tyre Pressure Warning - Too Low
• C105A00 – Right Rear Tyre Pressure Warning - Too Low
In addition, cosmetic defects were present on the vehicle, including damage requiring repair to the rear bumper and driver's side bodywork. Photographic evidence of these defects has been submitted to both Trustpilot and Motorway.
The suggestion that our representative "made up faults" is therefore demonstrably false. We have retained photographs, diagnostic reports and inspection notes which support our findings. Furthermore, plugging a diagnostic machine into a vehicle does not "damage" an ECU, and this allegation is entirely without foundation.
We also note that three separate 1-star reviews appear to have been posted by individuals connected to the same transaction. While everyone is entitled to their opinion, multiple reviews relating to a single commercial disagreement do not provide a fair or balanced representation of our business and appear to be a coordinated attempt to damage our reputation after a revised valuation was declined.
The seller was under no obligation whatsoever to accept our offer. As with any professional vehicle appraisal, values are based on the actual condition of the vehicle at the time of inspection. Where faults or cosmetic defects are identified, these must be reflected in the valuation.
We have formally reported these reviews to both Trustpilot and Motorway and have provided supporting evidence for investigation. We are confident that an objective review of the facts will demonstrate that our appraisal was conducted professionally, honestly and in accordance with industry standards.
Anslow Autos Ltd has built its reputation on trust, honesty and transparency. We are proud of the hundreds of genuine reviews left by satisfied customers and will always stand by fair, evidence-based vehicle assessments.
Anslow Autos Ltd
Excellent customer service!
I recently purchased a car from Anslow Autos and the whole experience was excellent from start to finish. From the moment I walked in, I was impressed by how spotless and well-presented the dealership was. The showroom was clean, organised, and had a really welcoming atmosphere, which immediately made me feel comfortable.
The staff were incredibly helpful and friendly throughout the entire process. They took the time to answer all my questions, explain everything clearly, and made sure I felt confident about my purchase. At no point did I feel pressured — instead, they focused on helping me find the right car for my needs.
The level of professionalism and customer service really stood out. It’s clear they take pride in both their dealership and the experience they provide to customers.
I’m absolutely delighted with my new car and would highly recommend this dealership to anyone looking for a smooth, stress-free car buying experience. Thank you to the whole team for making it such a positive experience!
Thanks to Ray and the team for a wonderful experience!
March 13, 2026
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your fantastic review and for taking the time to share your experience.
We’re delighted to hear that you were pleased with the whole process, from the showroom environment to the service you received from our team. We take great pride in keeping the dealership well presented and making sure every customer feels welcome and comfortable when visiting us.
It’s also great to hear that you felt supported throughout the purchase without any pressure — that’s exactly the experience we aim to provide for all our customers.
On behalf of myself and the whole team at Anslow Autos, thank you again for your kind words and recommendation. We’re thrilled that you’re happy with your new car, and we wish you many miles of enjoyable driving. If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Ray
Anslow Autos Ltd 🚗
Excellent service
Excellent work on my car.I had a grill and wheel caps put on,It looks fantastic.Always helpful and friendly.Highly recommend.
March 8, 2026
Unprompted review
Reply from Anslow Autos Ltd
Thank you for your kind review!
We’re really pleased to hear you’re happy with the work on your car and that the new grille and wheel caps have made such a great difference. It was a pleasure helping you, and we truly appreciate your kind words about our team.
Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
Ray
Anslow Autos Ltd
It was a pleasure meeting Joe who made…
It was a pleasure meeting Joe who made my part exchange and buying experience of my BMW so straight forward.
Loving the car, it looks and drive great !!!
The only negative part was the aggressive call I received from the other salesman demanding that I sort out the log book for my Mercedes that was part exchanged which had a private plate on it.
As I explained to Joe that the DVLA had messed up the registration so we were waiting on them.
But that other salesman was so obnoxious and unwilling to listen or even try to understand the problem that I was having with the DVLA.
I may add at this point that the delay was actually caused by the garage Anslow Auto uses to do their M.O.T
THEY had put the wrong registration down and that's what caused the delay, it had nothing to do with me.
Dealing with Joe was a pleasure but not with the other guy, hence why I only give 4 stars
May 14, 2025
Unprompted review
Recently bought a car from here
Recently bought a car from here. Excellent service from everyone at Anslow.
November 26, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you very much for your kind review Steve, We’re delighted to hear you received excellent service from the team and that you’re happy with your new car. It was a pleasure dealing with you, and thank you for choosing Anslow Autos. Enjoy the car and drive safely!
kind regards,
Jade
⭐️⭐️⭐️⭐️⭐️ 5/5
⭐️⭐️⭐️⭐️⭐️ 5/5
I recently purchased a BMW 4 Series and I couldn’t be happier with the experience. The car is absolutely beautiful — smooth drive, powerful performance, and packed with quality features. Everything was exactly as described, and the process was straightforward and stress-free.
I’m extremely satisfied with my purchase and would highly recommend anslow auto to anyone looking for a reliable, stylish, and well-maintained vehicle.
October 10, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your BMW 4 Series and that the buying experience was smooth and stress-free. It’s always our goal to ensure our customers drive away happy with a car they love. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy every mile in your new car! 🚗✨
If I could rate this 10 I would
If I could rate this 10 I would, excellent service from start to finish, few minor issues with the car but they sorted it with no trouble at all right away, they even dropped us a car off when they picked ours up so wasn’t without a vehicle, nothing is too much trouble for them, ray and Joe thanks again we will defiantly be back for another car from yourselves,
July 25, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your amazing review Kate, We're thrilled to hear you had such a positive experience with us — and if we could rate your feedback a 10, we would too! 😊
We always aim to make the process as smooth as possible, so we're glad we could quickly sort out the minor issues and keep you on the road with a replacement vehicle. Your kind words mean a lot to Ray, Joe, and the rest of the team.
We really appreciate your support and look forward to helping you find your next car when the time comes!
Kind regards,
Ray
Stunning X4M purchase from Anslow Autos!!
Absolutely fantastic purchasing experience. My X4M40D is amazing, beautifully presented. The whole team very professional & nothing too much trouble. Scuffed the rear wheel last week & Ray said to bring it in & he’d repair it for free!
Had it about 3 months now & only issue has been a BMW recall job, & Stratstone lent me a new X5 for the day.
Have been recommending Anslow Autos to everyone. So pleased I bought from them!
April 26, 2025
Unprompted review
Reply from Anslow Autos Ltd
Hi Martin,Thank you for such a fantastic review! We’re thrilled to hear how much you’re enjoying your X4M40D and that the whole process met your expectations. It’s great to know the team — and especially Ray — could go the extra mile to help with your wheel.
We really appreciate your recommendations and the trust you placed in us. It means a lot to hear how pleased you are with your purchase, and we look forward to welcoming you back in the future.
Best regards,
The Anslow Autos Team
5 Stars
5 Stars – Excellent Service
I recently purchased a car from Anslow Car Autos and couldn’t be happier with the service I received. During the test drive there were a couple of minor issues, but Joe and the director went above and beyond to make sure everything was put right before having the car. They replaced the necessary parts, ensured the car was in perfect working order, and even delivered it to me personally.
What really stood out was how thorough and accommodating they were – you don’t often see that level of care from car sales. As a gesture for the inconvenience, they also provided extended warranty cover, which was a lovely surprise. I’m really happy with the car and wouldn’t hesitate to recommend them
July 23, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're happy with your new car and the service you received. It was our pleasure to make sure everything was just right before you took delivery. Your recommendation truly means a lot to us. Wishing you many happy miles ahead – and remember, we're always here if you need anything in the future!
Warm regards,
The Anslow Car Autos Team
Joe at Anslow car sales was absolutely…
Joe at Anslow car sales was absolutely brilliant nothing was a problem to him we had a few issues but Joe kept our car until we were ready for it to be delivered not many car sales would do that just wanted to say we are very grateful x the lad who delivered our car was absolutely lovely as well very helpful we give him a lift to the train station as there wasn’t any buses to take him he was very appreciative lovely lad .we will definitely recommend a slow car sales to friends and family .thanks again Joe
July 8, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your lovely review! We're so pleased to hear you had a great experience with Joe – he always goes the extra mile to make things as smooth as possible. We really appreciate your patience, and it's great to know the delivery went well too. The kind gesture of giving our driver a lift didn’t go unnoticed – thank you for that! Your recommendation means a lot to us, and we’re always here if you or your friends and family need anything in the future.
Thanks again from all of us at Anslow Autos
Warm regards,
Ray
Quality trusted dealer
Having dealt with ray and his team now for over a period of over 5 years and purchasing more than 5 cars off them I cannot thank them enough the cars are prepared to a very high standard and please trust me my standards are high ray will tell you this i can be the customer from hell lol but nothing is too much trouble for them and should you get any niggles these are quickly dealt with in a full professional manner as i would exspect hence buying 5 cars from them so if you are looking for your next car please try anslow autos they really are that good and ray you know i love my audi rs vehicles let me know what you have coming in and will more than likely buy my 6 car from you kind regards mick.
February 8, 2025
Unprompted review
Reply from Anslow Autos Ltd
Dear Mick,
Thank you so much for your kind words and for your continued trust in Anslow Autos over the past five years. It truly means a lot to us that you’ve chosen to purchase five cars from us—and hopefully a sixth soon! We always strive to maintain the highest standards, and knowing that we’ve met your expectations (even with your high standards!) is incredibly rewarding.
It’s always a pleasure working with you, and we’re grateful for your loyalty. We’ll definitely keep you updated on any Audi RS models that come in—we know how much you love them!
Looking forward to seeing you again soon.
Best regards,
Ray & The Anslow Autos Team
We are very happy with our new car that…
We are very happy with our new car that we have bought, great customer service and very friendly staffs. The showroom is spotless with quality cars. Thank you
March 12, 2025
Unprompted review
Reply from Anslow Autos Ltd
Hi Talar,
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with your new car and that you had a great experience with our team. We take pride in offering top-quality vehicles and excellent customer service, so your kind words mean a lot to us.
Enjoy your new car, and if you ever need anything in the future, don’t hesitate to reach out!
Best regards,
Joe & The Anslow Autos Team
Hidden Gem
As soon as I walked into the showroom I could tell this was a hidden gem of a find! I saw a Mercedes Cla I liked on the website, arranged to view it and drove away in it the same day. There was no pushy salesmanship, the communication was exemplary and I left safe in the knowledge that the car I had bought was everything I wanted. I would definitely recommend and will be going there for my Service/MOT in the future.
February 17, 2025
Unprompted review
Reply from Anslow Autos Ltd
Hi Vicky, Thank you for your fantastic review! We're so pleased to hear that you had such a great experience with us and that you found exactly what you were looking for. We pride ourselves on providing a hassle-free, transparent buying process, so it’s great to know you felt comfortable and confident in your purchase. Enjoy your Mercedes CLA, and we look forward to seeing you again for your service and MOT in the future! 🚗💨
kind regards,
Ray
Anslow Autos Ltd.
Anslow Autos Ltd., Displayed excellent customer service from the moment I contacted them. Joe in the sales department was very informative, knowledgeable and helpful. He provided excellent communication skills and replied to my queries promptly and efficiently. Jim delivered my vehicle and updated me regularly regarding the delivery. I would highly recommend Anslow Autos Ltd, as they provided me with exemplary customer service whilst making me feel at ease and assured regarding my purchase. Thank you to an excellent team!
February 22, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with us. We are delighted to know that our efforts made your car-buying journey smooth and enjoyable.
Providing excellent customer service is our top priority, and it’s great to know we could make you feel at ease and confident in your purchase. Enjoy your new vehicle, and thanks again for choosing Anslow Autos!
Best regards,
The Anslow Autos Team
Easy to buy, good process and knowledge. Check the car thoroughly!
***
Edit:
Since leaving this review Ray has been in touch regarding some of the issues explained further down.
He has offered apologies, and as a gesture has offered to cover the cost of the cars next service and MOT.
4* upgraded to 5* now due to aftercare.
***
Bought an Audi A4 from Anslow Autos in December.
I'm very happy with the service received during the process of looking at and buying the car. After sales service was not as great.
Used my own finance which I'd arranged before viewing the car, they were fine with that and couldn't match the APR with their own.
They also purchased my own car off me for the expected asking price for part ex with no negotiating.
Nice easy process and completed quickly.
Points to improve on:
-The car was dirty on collection, from the demo drive a week earlier.
-The car paintwork was in pretty poor shape, it only became evident after the first clean... I spent some good time polishing and claying to bring it up to a good standard after I bought the car, so would've been nice if this was done prior to my purchase.
- The service schedule is mostly missing between 2017 and 2023 and it would've been nice to know this before having to contact Audi UK to find this out, it also showed a lot of work completed in the last 12 months, but only after I contacted Audi UK.
-There was oil in the engine bay after purchasing and this was burning when driving. Found out that the oil cap hadn't been fitted correctly when it was last topped up.
- There were several engine faults I found on plugging the car in after purchase. All now resolved, including egr and adblue faults (due to poor servicing in the past)
- The heated seat on the driver's side was faulty and they did get it in for repair asap, and no quibble over paying which was great! But unfortunately it was quite a faff sorting the car, it stayed with the garage for over a week when on day 1 they hadn't been able to find the fault (they were checking the wrong chair), but I wasn't told about this until I chased it a week later.
I was given the contact details for the garage sorting it and spoke to them directly, had the car back the next day...
All in all, the purchase of the car went great, and I'd like to thank both of the guys for this. But I'd advise have a thorough look and test the car for sale, as the little details caught me out.
If I didn't know my way around cars a bit, I'd still have some problems now...
December 23, 2024
Unprompted review
Reply from Anslow Autos Ltd
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you were happy with the initial sales process and that you found the part-exchange and finance experience straightforward. We always aim to make things as smooth as possible for our customers.
That said, we truly appreciate your constructive feedback regarding the after-sales experience. We apologize for the areas where we could have done better, and we will most definitely take your points on board to improve our processes going forward.
We genuinely appreciate your business and your patience throughout, and we’re glad you’re happy with the car now. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
The Anslow Autos Team
PUMA ST
Love my puma I got from Anslow autos.
It had only been on a week when I found it on auto trader.
Fell in love straight away,
Joe went out of his way to help my source the correct dash cam for the car as the wiring was already there.
Can’t remember the owners name but he was so welcoming too.
All in all beautiful show room brilliant team of detailers.
And all the other staff which make up the business……
Would…..((((( HIGHLY RECOMMEND ))))…..
thanks guys
Jason 🙂🙂🙂🙂🙂🙂
February 8, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you for your amazing review! We’re so happy to hear that you love your Puma and that you had such a great experience with us.
We truly appreciate your kind words about our showroom, team, and service—it means a lot to us. If you ever need anything in the future, don’t hesitate to get in touch.
Enjoy your new car, and thanks again for your recommendation!
Best regards,
The Anslow Autos Team
I personally had a very bad experience
I personally had a very bad an experience with Anslow Autos. I bought a car from them back in April 2023. The car was cat n and I was told by Ray the car sustained minor body damage so everything looked good and I purchased the car. However, around 4 months later it had an engine fault light come on. I went through the RAC warranty I got with the car but they said take it in to BMW. It was checked and they thought that the EGR was at fault and being a known issue it was replaced and all seemed well. No RAC warranty impacted and was replaced by BMW but had to pay nearly £1000 to have the engine walnut blasted due to carbon build up that was not covered under the warranty. About 4 months later and now out of RAC warranty the EML came back on again but this time when it went back to BMW they found an internal engine fault and advised this was likely the issue fist time around and the carbon issue was due to engine damage and not driving style. Basically, I had a nightmare trying to determine the cause of the damage but later on I did find out through my own investigation that the car had actually been Cat N due to water entering the engine (Flood Damaged) at some point which was not on any report I received from Anslow Autos or noted in the RAC approved check I received. So basically it was a flood damaged engine and the main reason it was given it’s cat n status. What annoys me the most is that Ray advised me it was can n for panel damage only and the main reason I purchased the car as it was great condition and no mention of any engine damage what so ever so ever. This unknown issue has sent me all around the world with BMW believing the EGR was at fault when it clearly was not. With a lot of in and out of the garages and a lot of expense to identify the internal damage and then finally fix the engine which ended up needing an engine rebuild costing me thousands I did some checks and the flood damage would have been knows by Anslow Autos had they done their proper due diligence and did a proper check rather than make up the story they used. Once I found out the real cause of the damage I approached Anslow Autos but they wiped their hands of the issue blaming everyone but themselves. Had I been told about flood damage upon purchase I would never have considered the car and his lie or lack of knowledge as he states of the cars car actual n status despite being RAC approved is in my eyes negligence at the least or a down right lie to get the car sold. As such I would not recommend this organisation what so ever as they took absolutely no responsibility for the lack of checks they should have made to the car but mainly for the mistruth they made up to sell me the car in the first place.
August 23, 2024
Unprompted review
Reply from Anslow Autos Ltd
Hi John,
We were disappointed to read your review, especially given that you purchased your vehicle from us in April 2023—nearly two years ago. You reached out in September 2024, 17 months after purchase and after driving over 10,000 miles, to report an issue with the vehicle. Following investigations with BMW, it was determined that there may have been damage caused by water ingress.
At that time, you asked us again about the vehicle’s history, which we had already disclosed before your purchase. As previously explained, the car was a Category N write-off, a fact that was clearly advertised. At the point of sale, you were provided with two HPI reports—one from Experian (AutoTrader’s partner) and another from HPI themselves—both confirming that the car had been written off in 2021.
You also inquired about how we acquired the vehicle. While we typically do not retail vehicles with category markers, this was an exception due to its low mileage, one previous keeper, and full service history. The previous owner disclosed that the write-off was due to a rear-end collision, which aligned with our inspection findings—evidence of past repairs but no concerns about its roadworthiness. Given that you have driven the car extensively, and it has passed two separate MOTs since purchase, we believe this decision was justified.
Now, nearly two years later, you have encountered an issue and are unwilling to cover the cost of maintaining your own vehicle. While we understand that unexpected repairs can be frustrating, it is ultimately the owner’s responsibility to maintain their car over time. We were transparent about the car’s history at the time of sale, and we have fulfilled all our obligations both pre-sale and post-sale.
You previously mentioned pursuing legal action, which is, of course, your right. However, as we have not heard from you in over five months, we can only assume you received the same advice we originally provided—that we are not liable for the current issues with your vehicle. Instead, you have now chosen to leave this review.
Interestingly, three months after your last communication, the vehicle passed another MOT without a single advisory, which raises questions about claims that we 'lied' and the vehicle needs a vast amount of repairs to be roadworthy.
Once again, we are sorry to hear that you are experiencing issues, but after nearly two years and over 12,000 miles, any maintenance or repairs are now your responsibility. We wish you all the best and many more happy miles in the car you once told us you loved.
Kind regards,
Joe
I can’t recommend Anslow Autos enough…
I can’t recommend Anslow Autos enough the customer service and cars are of a brilliant quality. Raz and his team were extremely helpful and understood what I was looking for. I would highly recommend going to see Raz at Anslow Autos. Thank you ☺️
January 31, 2025
Unprompted review
Reply from Anslow Autos Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with us. Raz and the team always strive to provide top-quality service and help customers find the perfect car, so it’s wonderful to know we hit the mark for you.
We truly appreciate your recommendation and support! Enjoy your new car, and don’t hesitate to reach out if you ever need anything in the future. 🚗😊 Thanks, Joe.
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