Service Support team are excellent. They pick your call immediately. I haven't seen a service any faster. Anuja Selvaraju was great. Spent almost an hour with me to ensure all scripts were ame... See more
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We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... See more
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Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... See more
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An absolutely amazing call answering service in the UK. They provide: - Web chat services - Call answering services - Updating info onto our own CRM - They book meetings onto my Calen... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 11 Rutland St., EH1 2DQ, Edinburgh, United Kingdom
- 0800 802 1069
- hello@answerconnect.co.uk
- answerconnect.co.uk
Service Support team are excellent.
Service Support team are excellent.
They pick your call immediately.
I haven't seen a service any faster.
Anuja Selvaraju was great.
Spent almost an hour with me to ensure all scripts were amended and updated, and even took time to test it was working correctly.
Absolutely a great team!
March 17, 2026
Reply from AnswerConnect UK
Thank you so much for your kind words Ade! We’re delighted to hear that you had such a positive experience with our Service Support team. Providing fast and reliable support is something we truly pride ourselves on.
We’ll be sure to pass your special thanks on to Anuja—she’ll be thrilled to know her efforts made such a difference. We really appreciate your feedback and look forward to continuing to support you!
Many thanks
Jill
Head of Sales & Service UK
Reply from AnswerConnect UK
Hi Artiom,
Thank you for taking the time to review our answering service. It is always reassuring to know that our team are supportive.
We put a lot of effort into making our app user-friendly, so hearing this absolutely makes our day our design team will be thrilled to hear from you.
Thank you!
Jill
Head of Sales and Service UK
The support team are fantastic
The support team were fantastic dealing with a problem I had and we've been using AnswerConnect for a couple of years now with a flawless record. Thanks very much to the team for the excellent support and service.
December 18, 2025
Reply from AnswerConnect UK
Hi Andy!
We really value your feedback and I'm so glad that we were able to help you with your problem. It means so much to us to hear how much you value the support and service that we have provided over the years.
Thank you very much for the fabulous recommendation.
Thanks
Jill
Head of Sales and Service Uk
High quality service
High quality service, never had any issues. Responsive customer support. Will continue to use.
December 18, 2025
Reply from AnswerConnect UK
Thank you for the lovely review Benjamin! Your recommendation means a lot to us! We look forward to a continued partnership delivering a high quality service to you.
Thank you
Jill
Head of Sales and Service UK
Great service
We have AnswerConnect to be really helpful. We have just joined with them and so far the process has been great. I have to give Tony, one of the Account Managers, a special shout out. During our onboarding call he was so helpful and guided us through it brilliantly. Highly recommend Tony and AnswerConnect as a whole so far!
December 19, 2025
Reply from AnswerConnect UK
Hi Hannah,
I'm so happy to hear that your onboarding experience with Tony has been great. I am glad that Tony took the time to guide you through the process.
Thank you so much for the recommendation.
Thanks
Jill
Head of Sales and Service UK
We started using Answer Connect back in…
We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that needed sorting due to differing phone systems used around the globe but these were addressed very professionally indeed.
We even get regular contact from our 'link' person, Laurence, to check all is going well and to make sure any issues are sorted quickly.
A great service.
December 18, 2025
Reply from AnswerConnect UK
Hi Philip,
Thank you very much for taking the time to review our service - we truly appreciate it.
I'm delighted to hear that the transition to our service went smoothly and that we were able to overcome any issues that were experienced with the different phone systems that are used to help you support your customers.
Laurence will be thrilled to hear from you.
Thank you!
Jill
Head of Sales and Service UK
Professional, responsive and reliable service
We have been using AnswerConnect for about a month now and our experience has been very positive.
They were helpful and responsive during the sales process, clearly explaining the options and helping us choose the right plan. After onboarding, the setup was smooth and the team remained attentive and supportive.
Calls are answered professionally in our company name, messages are clear and detailed, and email notifications are sent immediately. This has significantly improved how we handle incoming calls.
Overall, a reliable and well-run service. I would recommend AnswerConnect to other businesses looking for a professional call answering solution.
December 12, 2025
Reply from AnswerConnect UK
Thank you so much for the thoughtful 5-star review Ali. We’re delighted to hear that your experience with AnswerConnect has been positive so far.
It’s great to know our team was helpful during the sales and onboarding process, and that the smooth setup, professional call handling, and clear messaging have made a meaningful difference for your business.
We really appreciate your recommendation and look forward to continuing to support you as your business grows.
Many thanks
Jill
Head of Sales and Service UK
Reply from AnswerConnect UK
Hi Faraz,
Thank you for your review! We’re delighted to hear that you’re happy with the speed of our service and that your leads are being contacted in under a minute.
We understand your concerns about cost. We do aim to remain competitively priced within the market, especially considering the human touch and personalised conversations we bring to every lead. Many of our clients value the quick response times and quality interactions that help convert more enquiries into customers.
We appreciate your feedback and are always looking for ways to deliver even greater value. If you ever have suggestions or need anything from us, we’re here to help.
Thank you!
Jill
Head of Sales and Service UK
Tony Charalambous was a great help this…
Tony Charalambous was a great help this morning when our phone system went down and we had to implement a different mode of communication in a short timeframe. The quick response from Answer Connect ensured our Support Team could still receive calls which was vital to our business. Fortunately our phone system was back up and running in a short period of time but the support of Answer Connect acting so quickly was invaluable. Thanks again!
December 5, 2025
Reply from AnswerConnect UK
Hi Amy,
It is brilliant to hear that Tony was invaluable in helping to update the communication mode quickly to ensure that your Support Team received their vital calls while your lines were down. We work hard to make sure that we can respond to your requests quickly to ensure that we can support you.
Thank you
Jill
Head of Sales and Service
AnswerConnect are the perfect receptionist!
AnswerConnect have really helped my small business stay seamless with effective phone answering and message taking. The portal is really easy to use and the communication has been second to none! Highly recommend AnswerConnect.
November 28, 2025
Reply from AnswerConnect UK
Hi Ellen,
Thank you for taking the time to leave a marvellous review recommending our service! I am so happy to hear that we are helping you provide a seamless service for your business, I know how important is is for customers to talk to real people.
Thank you
Jill
Head of Sales and Service
Good service
Tony was really helpful in designing the script for my customers in the clearest way possible. Call handling has been good.
December 2, 2025
Reply from AnswerConnect UK
Thank you Georgie for letting us know that Tony had been really helpful, he'll be so pleased to hear from you. We're delighted that the call handling is going well.
Thank you
Jill
Head of Sales and Service
Reply from AnswerConnect UK
Thank you very much for your review David! We really appreciate you taking the time out of your day. It is great to hear about your positive experience using our service, and how reliable our service is.
Thank you,
Jill
Head of Sales and Service UK
Great help highly professional and took…
Great help highly professional and took their time to make edits when i needed it right away
November 27, 2025
Reply from AnswerConnect UK
Thank you very much for sharing your experience with us Kane. It's great to hear that our team were responsive and make the edits for you.
Thank you for your time.
Many thanks
Jill
Head of Sales & Service UK
Brilliant Example of Team Work
Barry and the team genuinely made my day today. He managed to sort out a Vodafone issue that Vodafone themselves wouldn’t help with, and showed me exactly how to get around the problem.
Really appreciate you all — thank you, guys.
November 21, 2025
Reply from AnswerConnect UK
Hi George,
That is great news that Barry and the team were able to help you with your issue and sort that out for you.I am so happy to hear hope much you appreciate their help.
Thank you for taking the time to send your review and choosing our answering service. We very much look forward to working with you.
Many thanks
Jill
Head of Sales & Service UK
Reply from AnswerConnect UK
Hi Oscar,
We're really glad to hear that you think that our service is excellent and that you are happy with the fast response times. We're happy to support your business be answering your calls.
Thanks for taking the time to send us a review.
Jill
Head of UK Sales & Service
Reply from AnswerConnect UK
Hi Victor,
Thank you for taking the time to review our service - we're happy to hear that our team is quick and efficient when handling your requests.
Many thanks
Jill
Head of Sales and Service UK
Tony was great!
October 31, 2025
Reply from AnswerConnect UK
Thank you very much for taking the time to review our service Charlie. I'm glad to hear that Tony was able to assist you, I'll be sure to pass on your feedback.
Many thanks
Jill
Setup made easy!
Laurence helped us through the tricky initial setup process, working out how the calls would be handled for different scenarios of contact and customer. Since them we have had next to no problems. Real customers can still get through to us with the rest of the public filtered out. Wish we had set this up years ago.
October 17, 2025
Reply from AnswerConnect UK
Thank you Mike for taking the time to review your experience with our service. I am so glad to hear that Laurence was able to work with you to create a bespoke script that works so well to get the messages that really matter to you quickly. We are excited to be working with you.
Thank you
Jill
Head of Sales and Service UK
Great service
Great service, Agents always available to help with any queries.
Filtering calls really works well. Have been using the service for the last 7 years.
Message translation to emails works well.
October 16, 2025
Reply from AnswerConnect UK
Hi Paul,
Thank you for your great review, we really appreciate you letting us know how well our service has supported you over the last seven years our agents will be delighted to hear from you too.
Many thanks
Jill
Head of Sales and Service UK
The representatives are awesome!
The representatives are really friendly, helpful and assertive which makes speaking with Answer Connect an pleasant experience.
Special thanks for Swetha and Maureen! you are awesome!
September 26, 2025
Reply from AnswerConnect UK
Thank you for taking the time to review our service Chhaya, it really means so much to us. I am delighted to hear that you have a great experience when you reach out to us and I'll share your thanks with Swetha and Maureen they'll be so pleased to hear from you.
Thank you very much too for your referral - word of mouth is from our clients is so impactful and I am glad that you had the opportunity to use our Refer A Friend opportunity.
Thank you
Jill
Jill Calder - Hed of UK Sales and Service
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