EDIT: After contacting customer support, I received a refund, but that doesn’t change the experience I had during the process. It is unacceptable that the fee was charged even though I canceled my s... See more
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See what reviewers are saying
Answer the Public has been a valued platform for me for a long time. I did have to contact support, however, due to some confusion. The support team answered my question satisfactorily, and I r... See more
Company replied
I didn't find it useful for what I was looking for, although I recognise it is a GREAT platform for some specific data analysis. I recommend it. After the free 7 day plan the monthly plan was charge... See more
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Quick shout out to AnswerThePublic for their great customer service, and especially Max who was outstanding and helped me with a difficult login issue. He got back to me promptly, followed up with me... See more
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3.4
Average
66 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful and reliable
I didn't find it useful for what I was looking for, although I recognise it is a GREAT platform for some specific data analysis. I recommend it.
After the free 7 day plan the monthly plan was charged but I asked for a refund and they provided in less than a minute which makes them super reliable.
February 12, 2025
Unprompted review
Reply from Answerthepublic
Hi Sofia,
Thank you for giving our platform a try and for your thoughtful feedback!
We're glad to hear you recognize the value AnswerThePublic offers, even if it wasn’t the perfect fit for your needs.
We're also happy our support team could assist you quickly—reliability is something we take seriously.
We are always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Reply from Answerthepublic
Hi,
Thank you for taking the time to share your experience with us and the AnswerThePublic community.
We are committed to providing you with great service using the tool and also receiving the support you need. We are happy to have met your needs.
We are always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Great Product and Support
Answer the Public has been a valued platform for me for a long time. I did have to contact support, however, due to some confusion.
The support team answered my question satisfactorily, and I remain happy.
I used four stars simply because, under the previous ownership, I seemed to have more options than I do currently.
January 28, 2025
Unprompted review
Reply from Answerthepublic
Hi Greg,
Thank you so much for sharing your feedback with our community and us!
We're glad to hear our support team was able to help clarify things for you.
We appreciate your honest feedback about the changes, and we’re always working to improve and deliver even more value moving forward.
If you need further assistance, we're always here to help!
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Provides really useful insights and…
Provides really useful insights and data for my role as a freelance copywriter. The paid subscription is great value. Very prompt and helpful customer service from Daniela C when I have reached out with a query.
January 29, 2025
Unprompted review
Reply from Answerthepublic
Hi Victoria,
Thank you so much for sharing your feedback with our community and us!
We're happy to hear that you’re finding value in the insights and data.
It's also great to know our support team has been helpful when you've needed it.
If you need further assistance, we're always here to help!
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
A Valuable Service That I Recommend
For years, Answer The Public has helped me identify common questions & concerns the public has about specific products and services I research. They provide such valuable service, and I highly recommend them.
January 20, 2025
Unprompted review
Reply from Answerthepublic
Hi,
Thank you so much for your continued support over the years!
We're honored to hear that AnswerThePublic has been a valuable part of your research process. Your recommendation means the world to us, and we're grateful to have you in our community!
If you need assistance, we're always here to help!
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
WARNING ABOUT ANSWER THE PUBLIC
WARNING ABOUT ANSWER THE PUBLIC! DO NOT PURCHASE ANSWER THE PUBLIC MONTHLY OR LIFETIME DEAL. THEY DO NOT GIVE WHAT NEIL PATEL PROMISED BECAUSE I HAVE PROOF: YES, I EMAILED SUPPORT TICKET #544629 AND THEY ADMITTED THAT "there might be some differences between what’s shown and the current interface". "VIDEOS ARE OUTDATED. SEED KEYWORDS ARE BROAD SEARCH AND NOT LOCAL, PERSONA SEO SEARCH, DATA IS NOT SHOWN IN MY ACCOUNT TO FIND SEARCH VOLUME BASE ON SHORT AND LONG KEYWORDS. IMAGE DOES NOT SHOWS BY CLICKING UNDER Alphabetical OR Related neither.
January 6, 2025
Unprompted review
Reply from Answerthepublic
Hi Albert,
Thank you for sharing your experience with us. Your feedback is extremely valuable to us.
After reviewing your message, we were unable to find any requests or related information under your name in our system. To assist you more effectively, could you please contact us via email at support@answerthepublic.com? This way, we can address your concerns directly and provide you with the support you need.
Additionally, we're currently in the process of updating our materials in the training section, in the meantime, you can find a comprehensive knowledge base with up-to-date articles and tutorials here: https://answerthepublic.zendesk.com/hc/en-us.
This will help ensure all our users have access to the most accurate and helpful information.
We appreciate your patience and look forward to resolving your issues promptly so we can investigate this further and work towards a resolution.
Best regards,
The AnswerThePublic Team
support@answerthepublic.com
Reply from Answerthepublic
Hi,
Thank you for taking the time to share your experience with us. We truly value your feedback and the opportunity to address your concerns.
Our goal is to provide you with excellent service and ensure you have the support you need. We are committed to resolving any issues and improving your experience with us.
If you need further assistance, we're always here to help!
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
VERY BAD
VERY BAD, DON'T PURCHASE IT!
I purchased a bundle package of Ubersuggest and Answer the Public for a 1-year subscription. After 2 days of my payment, I can never access Answer the Public anymore as it blocks my access.
Tried to reach out to support, but the original instant CS reply before payment was gone forever. Once you paid, they don't care about after-sales service.
WORST EXPERIENCE.
December 10, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for sharing your experience with us. Your feedback is extremely valuable to us.
We’re sorry to hear about your experience and the issues you’ve encountered with accessing Answer the Public. We understand how frustrating this must be, especially after your initial interactions with our support team.
We take your feedback seriously and want to ensure your concerns are addressed. Please reach out to us directly at support@answerthepublic.com so we can investigate this further and work towards a resolution.
Thank you for your patience and for allowing us to make things right.
Best regards,
The AnswerThePublic Team
support@answerthepublic.com
Adequate customer service if often…
Adequate customer service is often impossible to find these days. Exceptional service is more than rare. For each question that I've had, Answerthepublic's Daniela C. has been jolly on the spot with a most cordial and expert answer.
December 1, 2024
Unprompted review
Reply from Answerthepublic
Hi Wayne,
We appreciate you taking the time to share your experience with us and the AnswerThePublic community.
Our commitment is to provide you with a great service using the tool and also receiving the support needed, we are glad to have met your needs.
We're always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Impressive Platform and Outstanding Customer Support
AnswerThePublic offers a tool for anyone looking to gain deeper insights into audience questions and trending topics. The platform is intuitive, comprehensive, and provides valuable data that can genuinely enhance content strategies and audience understanding.
Beyond the platform's capabilities, the customer service experience was outstanding. Max and the team were responsive, attentive, and clearly dedicated to supporting their users. It’s refreshing to see a company so committed to ensuring a positive experience for every customer.
I highly recommend AnswerThePublic for its excellent service and the unique insights it provides. Thank you for a fantastic experience!
November 13, 2024
Unprompted review
Reply from Answerthepublic
Hi Stefani,
Thank you for sharing your experience! Your feedback is very valuable to us.
We’re pleased that our support team could provide effective assistance and that you are finding the tool useful.
Our top priority is to provide our users with accurate and prompt assistance, if you might need help with something else don't hesitate to contact us back.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Very happy with support
Very happy with support - quick and sufficient response. Thank you!
November 10, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for sharing your experience!
We’re pleased that our support team could provide quick and effective assistance.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Mistake Fixed
I made a mistake today and got myself into a highly stressed state. Support were great, and once I explained they fixed everything.
November 11, 2024
Unprompted review
Reply from Answerthepublic
Hi Marilyn,
Thank you for sharing your experience!
We're glad to hear that our support team was able to assist you promptly and effectively.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Top tier support
The support that you find on UberSuggest and AnswerThePublic is just amazing. Any issue that you might have, they will resolve it. The platform is amazing, and the people are just the same!
September 14, 2024
Unprompted review
Reply from Answerthepublic
Hi Adrian,
Thank you for sharing your experience!
We're glad to hear that our support team was able to assist you quickly and effectively, and also that you are finding the AnswerThePublic platform useful.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I had an issue that was preventing me…
I had an issue that was preventing me from being able to Login. I wrote the support email, and received a response that they were closed on the weekend and would reply on Monday. To my surprise, I received a response with the correct solution only about five minutes later. Outstanding service.
September 7, 2024
Unprompted review
Reply from Answerthepublic
Hi Bob,
Thank you so much for sharing your experience with the support team with us and our community.
We are glad to have helped you get access back to your account and you can use it as usual.
We are committed to providing accurate and prompt assistance to our users, if you might need help with something else don't hesitate to contact us back.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Recent subscriber
I have just started using the service, and I really like everything that I have seen so far. I reached out to the support team with a question. They responded quickly and thoughtfully to my query. I highly recommend answerthepublic.
September 1, 2024
Unprompted review
Reply from Answerthepublic
Hi Gaurav,
We appreciate you taking the time to share your experience with us.
Our commitment is to provide you with a great service using the tool and also receiving the support needed, we are glad to have met your needs.
We're always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Fast customer service
Fast customer service! Love using Answer The Public for insights into what is trending!
September 1, 2024
Unprompted review
Reply from Answerthepublic
Hi Marissa,
We want to thank you for sharing your feedback about AnswerThePubic.
We are happy to know you are finding it useful and having a good experience with it.
Don't hesitate to contact us any time if you need help.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Clarissa Costa from Answerthepublic.com…
Clarissa Costa from Answerthepublic.com was very brief and direct in their approach. Was able to create a solution within 1-2 hours. I am satisfied with the speed, and accommodation as it has been very accessible to its customers (me).
My second time reaching out. Have been welcomed and accustomed to each time.
August 29, 2024
Unprompted review
Reply from Answerthepublic
Hi Lizeth,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I accidentally locked myself out of my…
I accidentally locked myself out of my account, and they were quick to resolve helping me get back in. Both service reps (Anush and Daniela) were super helpful and sweet, as well as prompt in their responses. Thank you!
August 15, 2024
Unprompted review
Reply from Answerthepublic
Hi Kelly,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
THEY DON'T WANT TO REFUND
I made the mistake of not joining the premium subscription but using the free version to try out the tool.
There was a problem and I was charged without benefiting from the trial period.
I ask for a refund and they don't want to refund me, it's a scam. A reputable and important company refunds its unhappy customers, no questions asked. The fact that I have to argue like this to get a refund is bad enough..
August 11, 2024
Unprompted review
Reply from Answerthepublic
Hi Dylan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience the recent charge may have caused.
We want to clarify that our free trial is a one-time benefit, designed to allow new users to explore our service without commitment. As this benefit was previously utilized, the system automatically applied the standard charge when you reactivated a monthly subscription. Please rest assured, our intention is never to charge for services that are not used.
We have reached out to you privately to discuss a potential resolution and sincerely hope we can find a solution that meets your needs. If you have any further questions or concerns, please do not hesitate to contact us at support@answerthepublic.com. We are here to assist you.
Your feedback is important to us, and we remain committed to providing excellent service to all our customers.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Great customer service
Great customer service - very prompt and courteous. Resolved the issue quickly.
August 2, 2024
Unprompted review
Reply from Answerthepublic
Hi Jacob,
Thank you for your positive review of AnswerThePublic!
We're committed to providing any support you need.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
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