Antares Audio Technologies Reviews 112

Actual fraudulent company. Cancelled my subscription multiple times with confirmation and have been charged 3 times in total afterwards now working with my credit card to block them. (Also while not having access to it) The customer service just told me they cant refund sales. Another time they just didnt answer when I sent them receipts. What sales? You mean the money youre charging me that I didnt authorize? Y’all just be careful and better not subcribe unless you actually want to be charged until you take legal action. Unbelievable

I can’t delete my subscription. Why?? Contact me please

Update: I just received a refund! So instead of giving a 1 star I raise to 3. I still think the business model is crap. You should be able to cancel and renew at any time. That would be much better for both parts. ///////// "I tried to cancel my subscription last week on PayPal but couldn't find Antares Tech... It seems they use FastSpring as payment provider so I didn't pay enough attention. They have now charged A LOT OF MONEY for something I do not use anymore (just a trial period last year). I have now read that Antares have a ZERO return policy. I can't even change to a monthly subscription that would have helped my economy for the moment. I just want to say this is so offensively that I don't have words for it. I had the same issue with Evernote and they came up with a solution which made it possible to withdraw. I could then return with a monthly subscription. Antares also hides quite well! Impossible to call or chat. For they I am a small customer that means nothing but at least I want some sort of explanation they you have chosen this path. This sales model HAS. to disappear.Antares is lurking in people with offensive commercial and make me an ambassador of negative reviews with their business model!!! Stay away!!!!"

I ordered and received Auto-Tune Pro from antarestech. But on trying to install the program on my computer through the Auto-Tune Central, and Stand alone installer. It didn't install on my PC. After Contacting support, and trying yo get the issues solved, To no results, still doesn't work. I also had to open several support tickets. They responded pretty quickly 1-2 business days. Then they started taking 5-7 days. After 02092023. they just stopped responding and trying to help. So I had to Open a new support ticket, and wait. I don't recommend using this software, and going to find anther software, that would actually care.
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case 00449843 good response time within 1-2 days. case 00449843 Took you 5-7 days to respond and they belittled me like I was the dumb one. Case 00474181 I had to put in another Inquiry for them to respond.

The plugin doesn't even work at all! Every time I open the plugin in my DAW it says "no license found." Reached out to support, they tried to help but nothing they offered worked. Then they closed the ticket on me before I could respond, basically telling me they don't even know how to get their own product to function, and that they have given up. Although the customer support was friendly and professional at first, they couldn't solve the problem.

they charged me $189 for a cancelled yearly subscription

I was a big Autotune fan until I upgraded my entire audio system to the latest of everything including Antares Autotune Pro X. I have been dealing with this plugin being terrible for over a year. It has never worked as well as the old version I had and the Customer Service is horrible.. I avoided leaving a bad review because I wanted to give Antares a chance to get their plugin back to the great level it was previously at.
I give up. I really think that this plugin is done and I have to find something that works. After close to 20 years of being a big fan. I'm done.
That really saddens me but, oh well, 14 month of hell and nothing being resolved.... I'm tired of Antares!

absolutely garbage license authorization process. Do better.

since latest updates, my AT settings reset every day and the plugin doesnt even pass audio unless i open antares central first. it is a mess! and massive time waster....

I have used AntaresTech products for years. And Now I'm trying to load an older project in my DAW which uses Avox 4 and they won't activate. I go to the site and it's subscription ONLY!! I'm really tired of the music production industry forcing this BS subscription down our throats. I don't need their products that much. I'll pay for a product when I truly feel it's of great value or it's of decent value for the $$$ But, this is exhausting. I'm done.

I’m sick of these pieces of . Two nights in a row with no help from support. I’ve wasted 8+hours of trying to fix this IM SO MAD I LOST ALL MY PROJECTS AND NOW EVERYTHING KEEPS CRASHING ANTARES DUCK DUCKS JANSJZNSNKAN. Duck you sksjidjzjsjznhzhshzhxjz

They only get one star because their plugins sometimes work. My licences expired / plugins stopped working 2.5 weeks before the expiration date of my licence.

Overall company has terrible moral ethics, as you can read from the previous reviews. In addition they use really bad marketing tactics to hype up the product and once they get your money, they lack in customer support.

Their policies on refunds are terrible even if you purchase the product and don’t activate the plugin. I requested a refund within minutes, after purchasing autotune fx, realizing after you only get a 1 year subscription with autotune producer, which doesn’t have access to the plugins I wanted specifically, such as the vocal compressor, among others.

The website experience is very confusing, it seems like it’s intentionally trying to confuse consumers. The overall site experience lacks transparency of which autotune subscription you are provided free for the year, when purchasing a perpetual licence and you have to read the really fine print within the web experience:

“ * Your first year charged at $87.49. Charged annually at $174.99/yr thereafter. Plan can be modified at any time.”

Very unclear what they mean by “plan can be modified at any time considering they don’t offer refunds.

Beware that you cannot buy another perpetual license and receive another free year subscription if you made the mistake of buying one already:

“** Offer applies to new email subscribers only”

This shown in very fine print at the bottom of the promotional modal and are not visible within checkout.

Customer service is unresponsive when contacting them for a refund, did receive one initial response stating their policy about no offering refunds, and then after responding that I did not even yet activate the free autotune producer package along with a lack of transparency in their website, they immediately stopped responding, even after two further points of contact.

Don’t support this company as they really try to overhype the brand through marketing tactics with influencers on YouTube to bedazzle you with a product outcome and hide their agenda of moral ethics which is none whatsoever existent and will do anything to ignore you once they have your money.

Awful business practices, even worse customer service... Stay away from unlimited. I purchased a one time software and it turns out it came with an online subscription that automatically renews indefinitely when all I did is purchased a one time product. No refunds on digital sales they say but they literally only offer digital items. I am reporting to BBB. I also had an issue with my license in the past as well and the support made me feel like I was doing something wrong for technical glitches on their end. Give your hard earned cash to a more deserving company.

Watch out for them!!!! Stay away from them. You buy one product once, but they will take money from your account without limit, even if you do not agree to direct debit. They don't answer calls or reply to messages!!! They steal money from the account. Seriously watch out for this company. I had to block payments to the bank.

Terrible service! I paid for a year's subscription and did not know it was set up for auto renew had no idea they wouldn't auto-renewed it a year later without sending a reminder, at the full price! I do not need this subscription. Customer service claims all payments are final. Is it even legal to auto-renew without a reminder?!

the customer service is a joke! after my autotune pro (perpetual license) stops working after 3 years ("license not found"), the email customer service bot repeats the same three suggestions over and over in different mails, no matter what i ask for. after i asked if an upgrade to autotune pro x (perpetual license!) would solve the problem, it finally wants to sell me an upgrade with the monthly plan, ignoring my question again. are they trying to force people into the AT unlimited plans with this kind of bugs and ignorance? shame....
update 18.09.: the customer service bot keeps resending the same template mails over and over, no matter what i ask....

I've used autotune unlimited for more than a year and its been more than a year of submitting service request tickets to be able to even use autotune unlimited. Do not use this service if you're an independent musician. No matter what I do, I can't use their software. I literally have a license, but their software will randomly decide to deactivate it. At this point, this is literally a scam... Actually, do not use this service if you value software engineering. Their programmers, especially their lead programmer, should be ashamed of the product they released. Do not buy, do not download, and do not use. Antares should be a disgrace of the software industry at this point.

Just an all round poor customer service company: All Sales are final. End of, no matter the issue apparently.

Stick to melodyne or waves-tune. Great product let down by ZERO customer service.

They're brash and have no clue about music production. Their big fix after endless unhelpful rude chats? “Just stick to C and the chromatic scale.” I don't condone software piracy, but in this case, I wouldn't stop you. The plugin's totally useless—can't even recall presets. Talk about a waste. //Jonathan Angel