Beware of over charging. Was charged double admin fees. When I complained the owner who is incredibly rude told me pay or will cancel insurence. Bombarded me with multiple payment requests.
Company replied
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See what reviewers are saying
Great company although there are obvious flaws. Need to toughen up a little bit. Left me hanging in an awkward position. It’s ok now as I have other arrangements. Still it’s a shame, I c... See more
Company replied
You sent to me in error so really not even one star
Company replied
The staff at Anthony Wakefield & Co are knowledgeable, friendly and polite. From advising on which policy most suits my needs, to guiding me through the processes when I needed to make a claim, they h... See more
Company replied
Company details
Written by the company
Fine Art & General Insurance Broker. Specialist in insuring collectors, auctioneers and dealers.
Contact info
Holmbury, The Dorking Business Park, Station Road, RH4 1HJ, Dorking, United Kingdom
- 01306740555
- info@anthonywakefield.com
- anthonywakefield.com
1.4
Bad
90 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Beware of over charging. Was charged double admin fees. When I complained the owner who is incredibly rude told me
pay or will cancel insurence. Bombarded me with multiple payment requests.
December 24, 2025
Unprompted review
Reply from Anthony Wakefield & Co
Dear Charles,
Thank you for your review. I am sorry to hear you are not happy with the service you received. You have not had communication with the owners, I have been in contact with you directly as well as my colleague. Please do not hesitate to contact me by phone if you have any further queries and I will be more than happy to help.
Best wishes,
Cyrus - Director
Always a pleasure to deal with
Will be nearly 3 years using Anthony Wakefield, always feel very looked after, insurance tailors my needs, they are very fairly priced and a pleasure to deal with when making any changes. I can't fault Robyn and the team when it comes to specialist insurance
February 8, 2021
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for leaving such a kind review Antony. I will pass on your positive comments to Robyn and the team.
Great company although there are…
Great company although there are obvious flaws.
Need to toughen up a little bit.
Left me hanging in an awkward position. It’s ok now as I have other arrangements. Still it’s a shame, I can only give you a 1 star.
Currently seeking another way forward.
I am a consumer. I’m not here to make the company “happy”.:my job is to pay for a service. Your job is it provide that service is ever needed. In America I never came across this thin skinned attitude aswel as some other underdeveloped nations.
I would hate to see you do business with some of these emerging markets. They will eat you alive.
January 10, 2021
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for leaving a review. Unfortunately, I have not been able to locate any quotes, expired policies or live policies based upon the information you have provided. Could you please contact me so that I can run through some information to see what interactions we have had so far? Please email cw@anthonywakefield.com at your earliest convenience with your full name, full policy number, complete address and description of the insurance cover.
Cyrus J A Wakefield - Director
Very good and fast service
Excellent response to all questions. Would definitely recommend.
September 7, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Lewis. Just let us know if there is anything else we can do to help.
Very professional and really well…
Very professional and really well priced products
August 13, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for the kind review Mr Lynch.
Robyn was very helpful and explained…
Robyn was very helpful and explained the insurance coverage well in response to my query. Responded quickly to my enquiry. Reasonably priced for what I was insuring. Would recommend.
August 12, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for taking the time to leave a review. Robyn is an asset to the company and we're pleased that you're happy with the service.
Great service
Have been using them for years, always pleasant and helpful.
July 16, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for leaving a kind review. Happy to be of service.
Great experience
Great experience, especially during COVID.
I will buy from there again most definitely.
Next time in person I hope!
July 15, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Dale. While our office is currently shut to visitors during the government restrictions, we hope to be able to welcome you to our office by appointment when it is safe to do so.
Always very helpful and efficient.
July 9, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thanks for leaving a positive review. If there is anything we can do for you to get 5 stars next time, just let us know. Call 01306 740 555 or email us at info@anthonywakefield.com
Very efficient renewal
Very efficient renewal. Very positively impressed
July 9, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you Mr Zolotas. We are glad to hear that everything is to your satisfaction.
Reply from Anthony Wakefield & Co
Thank you for your kind review. We are pleased to hear you are satisfied.
Very helpful.
Very helpful staff who sorted out my inquiry with no fuss. A good priced policy and just really very efficient.
July 8, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you Mr Crabb. We are pleased to be able to help.
Excellent service
Excellent service, kind, courteous team who take the time to help and explain. Thank you again
June 25, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Miss Rudolph, for taking the time to leave a review. Always a pleasure.
Reply from Anthony Wakefield & Co
Thank you, Dr Winning. We believe that great service should not have to cost the Earth.
have used them for many years no…
have used them for many years no complaints ever
June 18, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr McGee. Your feedback and your custom are appreciated. Naturally, we want to ensure that you would not have cause for complaint. However, if there is anything we can do to make your experience even better, just let us know and we shall try our best to accommodate.
Quick and very polite
June 18, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Skidmore, for taking the time to leave a review. We appreciate your continuing custom.
Good Service
The gentleman ,soon put me at my ease, I am elderly, and live alone ,and at times find it difficult to do business over the phone,but he sorted all out for me,I will definitely recommend your company to people. One thing I would appreciate a policy to be printed,so I have a copy to that is easy accessible .
June 13, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mrs Hayton-Fawcett, for leaving a review. We do our very best to ensure that our clients can make an informed decision and we are glad to hear that you would recommend us. Your policy documents were sent in the post on Friday so they should be with you in the next couple of days. If your documents don't arrive on time, just let us know on 01306 740 555.
Good straightforward company
Good straightforward company . Easy to deal with.
June 10, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Whyte. We hope to continue to be of service to you.
Highly recommended
I have used AW for a number of years. I started off with the watch insurance and have now all my home and contents cover with them.
I endured a claim during the time we’ve been insured and the company were sympathetic and swift with their conclusion of the claim.
I would highly recommend this business.
June 10, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Goodall, for your review. We're always pleased to hear of a positive experience if one of our customers has the misfortune to need to claim. Your loyalty is greatly appreciated.
Very friendly and helpful
June 5, 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Robert. We try our very best.
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