Since I don't see any efforts that give me confidence of a solution, I decided to post a review here. I had and still have a lot of challenges with ANWB energy. Since the introduction of the new app (... See more
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I was a consumer of ANWB Energie from oct-2023 t/m jan-2026. I've also been a part of a solar co-operative since 2019, which is also a part of the "PostCodeRoos (PCR) Regeling", also... See more
The app hasn’t been working for three weeks, and it’s impossible to use the service. What’s even more frustrating is the complete lack of support. No one replies to emails, and you can’t reach anyon... See more
Company replied
Very pleased with the ANWB app and as an energy supplier! The app provides the opportunity to follow energy costs per hour and with this kind of awareness behavior can be adjusted for wise energy cons... See more
Company details
Written by the company
ANWB Energie maakt groene stroom en elektrisch rijden bereikbaar voor iedereen. We leveren energiecontracten, laadpassen, laadpalen en slimme laadoplossingen, met eerlijke tarieven en persoonlijke service. De winst die we maken, investeren we weer in onze leden en de maatschappij. Zo weet je zeker dat je nooit te veel betaalt. Op deze manier houden we energie en mobiliteit betaalbaar voor iedereen.
Contact info
Wassenaarseweg 220, 2596EC, Den Haag, Netherlands
- 088-2692266
- energie@anwb.nl
- anwb.nl/energie
3.1
Average
6K reviews
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ANWB Energie did not refund me PostCodeRoos (PCR) teruggave energiebelasting .. FOR MANY YEARS!
I was a consumer of ANWB Energie from oct-2023 t/m jan-2026. I've also been a part of a solar co-operative since 2019, which is also a part of the "PostCodeRoos (PCR) Regeling", also known as "Regeling Verlaagd Tarief" (RVT).
ANWB Energie is supposed to refund the energiebelasting for the kWh generated for their PCR/RVT customers.
For 2023, ANWB Energie had indeed refunded me this amount. That was paid on 14-mar-2024 with the description "Toepassing verlaagd tarief energiebelasting postcoderoos, periode 05-10-2023 tm 31-12-2023" .. which was good!
However, ANWB Energie has NOT AS YET refunded me the "PostCodeRoos (PCR) Regeling: teruggave energiebelasting", neither for 2024 nor for 2025! And we are now at the end of April 2026!!
I've complained several times about this to them, for more than 1 year (!!) .. via various channels (telephone, whatsapp, email, klacht). No help at all .. the issue is still unresolved!!
They said that the 2024 PCR teruggave would be "balanced" in my Jaarnota which was supposed to come in oct-2025. But there was nothing at all for this on that Jaarnota, for PCR/RVT!
In frustration, I have cancelled my contract with them and I have switched to a much better provider w.e.f. 01-feb-2026.
Even in my Eindnota from ANWB Energie, which came on 13-feb-2026: there was STILL NOTHING mentioned for the "PostCodeRoos (PCR) Regeling / Regeling Verlaagd Tarief (RVT): teruggave energiebelasting" .. neither for 2024, nor for 2025!!
I am extremely disappointed with this very low quality of service from ANWB Energie!
Update 29-apr-2026 : still no word from ANWB Energie when this will be fixed !! I've filed an official complaint with De Geschillencommissie (Energie) against ANWB Energie.
April 29, 2026
Unprompted review
May use AI-assist with repliesRead more
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ANWB APP terrible, not provided details
Since I don't see any efforts that give me confidence of a solution, I decided to post a review here. I had and still have a lot of challenges with ANWB energy. Since the introduction of the new app (September 2025), I no longer have insight in actual consumption and I'm not able to adjust my monthly pre-payment. Made a few calls to support desk; we are working on it.... But nothing happens. Really annoying. Why does this have to take so much time??
March 27, 2026
Unprompted review
Reply from ANWB Energie
Hello Eric, we’re sorry to hear how frustrating this has been, that’s definitely not the experience we want to give. What you’re describing is something we recognize. For some customers, the interim usage in the app is currently not visible. This is due to missing data that we are still requesting from the grid operator, and unfortunately that process is taking longer than we expected. Because of this, it can also affect things like adjusting your monthly prepayment, as well as preparing final or annual statements since these depend on the same data. We understand it may feel like nothing is happening, but we are actively working on resolving this. About reaching support, we’re not sure how long ago you last tried, but you’re welcome to contact us again. We can then check your situation and see if we can adjust your monthly amount internally. Thanks for your patience, we know this is far from ideal.
The app is useless
The app is useless. The idea is with a dynamic contract you can have more control of when and how you use electricity. The app doesn't allow that. Plus on a day when the electricity supply was turned off the app shows that I used electricity? Which was impossible.
January 22, 2026
Unprompted review
Reply from ANWB Energie
Hello Alan, we appreciate you bringing this issue to our attention. Your frustration is completely understandable, and we can imagine that this problem has caused and continues to cause considerable inconvenience. Having clear insight into your energy consumption and interim readings is essential for your day‑to‑day activities at home as well as for your finances. The underlying cause of the issues you are experiencing with the app is the transition to our new IT system. Fortunately, most of these issues have now been resolved.
We are still working on the final improvements, including the correct display of your interim readings. In addition, we have made it easier to reach us again, and the most significant outages have been resolved.
We sincerely apologize for all the inconvenience this has caused and hope to make it an energetic new year together. If you are currently experiencing any other issues, we are more than happy to assist you and look into them together.
Via the link below, you can find an up‑to‑date overview of all known issues and the progress of their resolution:
https://shorturl.at/DQfH6
ANWB Laadpas: incorrect “time” charges + zero support response
I’m extremely unhappy with ANWB Laadpas support.
On 07/12/2025 I charged at GreenFlux / Interparking Lombardia, Lombardenvest 11, 2000 Antwerp. One session is correct: 15:42–17:30, 19.90 kWh (€13.76).
After I stopped charging, the charging station had a malfunction: I initially could not disconnect the cable and I had to retry several times (including swiping my card multiple times). Eventually the cable disconnected and I left.
However, the backend appears to have created extra “sessions” and then charged me for time while I was not connected (including a phantom session from 07/12 17:31 to 10/12 10:51 with only 0.37 kWh, but €40.39 mostly “time” fees). This is clearly a station/session termination error, and the Charge Detail Record (CDR) should be corrected and refunded/credited.
The worst part: support is effectively unreachable. ANWB states they reply to WhatsApp messages within 48 hours (already very long), but I have received no reply after more than a week, despite providing full details and offering to share the receipt and screenshots.
Based on this experience, I cannot recommend ANWB Laadpas. When you have a problem, there is nobody to help.
ANWB: please register a case, investigate with GreenFlux/Interparking, correct the CDR, and refund the incorrect sessions.
January 7, 2026
Unprompted review
Reply from ANWB Energie
Dear Jak, thank you for your message. We can certainly imagine how frustrating it is to be charged unnecessary costs due to a technical error at the charging station. It is even more disappointing to hear that you haven't received the support you expect from us; this is not the level of service we strive to provide. To resolve this as quickly as possible, could you please send us a private message on Facebook (https://www.facebook.com/ANWB/) with your membership details? We would like to pick this up with you directly via that channel, investigate the records with the operator, and ensure the incorrect sessions are corrected and refunded.
Horrible service
The app hasn’t been working for three weeks, and it’s impossible to use the service.
What’s even more frustrating is the complete lack of support. No one replies to emails, and you can’t reach anyone by phone either.
Very disappointed with this level of service. I hope the company finally addresses the issue, but so far the experience has been extremely negative.
December 3, 2025
Unprompted review
Reply from ANWB Energie
Hello Lada, we appreciate that you have brought this issue to our attention. Your frustration is understandable, and we can well imagine that this problem has caused and continues to cause a lot of inconvenience. Having a clear insight into your consumption and interim readings is essential for your daily activities at home and your finances. It is therefore very regrettable to read that you do not feel supported. We would therefore like to provide some more information. The underlying cause of these problems with the app is the transition to our new IT system. Fortunately, we have been able to resolve most of them, and we expect that by the end of next month the last complications will also be a thing of the past. We are still working on the final improvements, such as the correct display of your interim readings. Finally, you can reach us more easily again, and the major disruptions have been resolved. We apologize for all these inconveniences and hope to make it an energetic new year together. If there are still any problems you are facing at the moment, we are happy to assist and look into them together with you.
It's terrible, I will leave ANWB Energie
It's terrible. If your AppleId is not in the Netherlands, you can't see your comsumption. The website doesn't show it, the app is exclusive for NL Accounts. I am afraid I am being overcharged, I can't see it. I can't also use it to control my bill.
This is OUTRAGEOUS, AND IT'S NOT THE FIRST TIME I HAVE A PRODUCT WITH ANWB AND I AM TREATED THIS WAY.
SHAME ON YOU, ANWB, SHAME ON YOU!
November 28, 2025
Unprompted review
Easy to use pass
November 27, 2025
Reply from ANWB Energie
We appreciate you for letting us know, Brittney!
Reply from ANWB Energie
Glad to hear, Craig! Thank you for letting us know.
well, it is all bout energy
well, it is all bout energy nowadays, right...and here i get what I expect...
to be honest, i dont know what will happen to the energy market in the future, but with company I feel safer somehow, i dont know, perhaps it is the effect of their good service and customer support...
I cant come up with good competitors to them, perhaps it is me who doknt know much abot this domain, but whatever, when it is good, why to change it. right.
As for prices, you know, i (and all customers) want lower, thats why here too, lower prices please
November 10, 2025
Unprompted review
Reply from ANWB Energie
Thanks so much for your thoughtful review. We’re really happy to hear that you feel safe and supported with us, that’s exactly what we aim for. We understand that energy prices matter to everyone, and we’re continuously working to keep our rates as competitive as possible. If you ever have questions or need help, we’re here for you. Thanks again for your trust!
I’m really satisfied with ANWB Energie.
I’m really satisfied with ANWB Energie.
Their customer service is very responsive and I always received quick answers to my questions. The pricing is transparent and there were no surprises during the contract process. The app is also very user-friendly; I can easily track my usage and check my invoices. Plus, their commitment to sustainable energy is a big bonus for me. Highly recommended!
April 11, 2025
Easy to use app
Easy to use app, clear overview also easy to see when it's cheaper to use and decide your own strategy
February 12, 2025
It helps during the summer
It helps during the summer, when there is surplus in energy generation, so users of dynamic plan can enjoy better tariffs than the average tariff
December 18, 2024
Price transparency
Price transparency, no surprises. With the app and an hourly consumption report, you can see who are the biggest energy consumers at home. Prices rise quickly when there are disturbances (geopolitical) but fall back more quickly (especially compared to other energy suppliers)
October 17, 2024
Great App!!
So far the app has really helped my a lot to manage my usage. The call centre was also very helpful when I was unsure about certain things in my contract and they explained it very well.
October 17, 2024
An almost perfect experience. Just add English.
Apart from it only being available in Dutch. I have just been shown where in the App I can view where the energy is at its lowest price.
Now I know then it's fantastic. I can plan where to use certain appliances.
I hope that the way it works stays that way and prices for electricity stays at an affordable cost.
Then I will stay with the ANWB.
Please make it available in English.
Then it's great 👍 I don't use any gas and haven't for more than 9 years but I still have to pay for delivery and meter costs unfortunately.
September 10, 2024
Top!!!!!!!
August 20, 2024
I'm very happy with this program from…
I'm very happy with this program from ANWB Energie. It's helping me to save money and make sure that I have the best deal for gas and electric for my home here in Amersfoort!
Fijne dag and dank jullie voor these service!
July 11, 2024
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