ANYCUBIC Reviews 2,592

I had a resin leak on a printer which caused damage to the LCD screen and lens. I opened a help ticket and received a response same day and was shipped replacement parts at no cost. The parts arrived quickly along with instructions on how to fix. I will continue to purchase Anycubic printers because of the customer service.

Unfortunately, I got a tech named Gavin. I bought the Kobra 3 MAX 8 Color-Combo when they first became available on 12-19-24. Finally after over a year and over 94 emails "I" fixed the defective printer and both Ace units. I had to do everything. He claimed to be an engineer, but didn't even know what a purge wiper was or the difference between a nozzle and a hotend. From the beginning it was very obvious that I knew more about this printer than he did. I had to send 5 emails of pictures and videos asking to replace the purge wiper before he finally did something about it. He just wouldn't answer most of my questions. He sent defective/refurbished parts many times, which he had to resend taking more of my time. So, it took GAVIN well over a year to fix a BRAND NEW PRINTER. Costing me a YEAR of my life, multiple nozzles, a ton of filament, frustration and my patients. All with no offer of any compensation whatsoever. On a scale of 1 to 5 how likely are the chances of me buying another Anycubic printer, parts, or filament? How likely do you think that it is that I'm going to tell God and the world just exactly how badly I was treated by GAVIN and all of the trouble that I've gone through just because I bought an Anycubic printer? Thanks GAVIN.

The help team was quite persistent in making sure my problem was solved. The communication was excellent.

Everything went well. My product arrived with a slight delay. I managed to spoil a part on the 2nd day. They sent 1 part of it by express delivery without saying anything. They are very kind

My pre-owned printer was still paired with a previous user's account. Customer support resolved this issue instantly. I highly recommend Anycubic support for their excellent service.

This has been the worst buying experience I've ever had. I decided against buying a Creality because I saw the launch of the S1 Max, made the purchase, and on December 4th, 2025, saw that it was a pre-sale and would be shipped in February. So far, so good. I contacted support at the end of January to inquire about the shipment, and they sent me a message with a photo of the website showing an estimated delivery date from February to March. So far, so good. However, I contacted them again on February 8th for a status update, and the very intelligent agent sent me another photo of the website showing an estimated delivery date in April without even checking the purchase date, as if I were going to buy it today. I'm very frustrated; I don't think it's worth waiting 5 months for a machine. If the support is this bad now, what can I expect in the future?

During assembly I routed a cable incorrectly and when the printer went through its calibration cycle the bed caught the cable and pulled wires out of the connector. I contacted Anycubic tech support and they had a new cable on its way the next day.

Their customer support is amazing, they are very responsive and have helped me troubleshoot my printer step by step, even sent parts for me to try out at no cost to me.

Suarez from Anycubic Support Team is a good professional. Helped to solve the problem with my Kobra S1 printhead and cable.
Thanks.

By purchasing products from this company, you can be sure if you get a defective or broken product; they will help you solve the problem, possibly from a local warehouse, in the shortest possible time.

The order came too late and when it came the screen protector was missing. Also the staff is toooo SLOW answering and their chatbot is broken, whenever i ask for live support it says they are closed no matter what time it is.

Great printer, the products are great, the filaments are very good. I needed help with the support because a piece broke, and they promptly helped me. I am very satisfied with the purchase and product.

A quik contact by ticket with foto's and text was enough to get the parts what are needed.
Very helpfull people still al the years i use this brand

Yet again, anycubic sent defective nonfunctional replacement parts, and does not read the entirety of my emails explaining the issues which includes pictures of the fault.

They do not answer clarifying questions, and their idea of rectifying the situation is sticking to the status quo of the situation.

Ive been trying to get replacement parts to fix the same issue for over 6 months and have received incorrect, nonsensical, or defective parts at least 3 times now. When I respond with pictures and request new parts they ask for me to describe the issue ... That was just described.

Takes 2-3 weeks to receive a replacement part, takes between 1-7 days to respond to emails. The entire communication process is very difficult and infuriating.

Got the extra large Kobra-3 Max printer and printed many many things for Christmas. Kids loved the articulating dragons and Axolotls. Most objects did not require any clean up after printing except pulling supports off, almost no extra ridges or reside left behind. The large print area is awesome to work with. Can print about anything. Mixing colors really added to the prints too. After a few weeks the print head failed and Anycubic tech support did a warranty replacement and got the print running again with minimal complications. Good product, good support.

My Kobra S1C had never let me down until, as a total beginner, I somehow managed to destroy a part and also had an additional request—I think I was actually to blame for that, but I can't say for sure. Anycubic support didn't waste time asking if, what, why, and how; they helped me out of a tight spot every time. The print bed was a little too crooked, but support sent me a new heating bed within a few days via parcel service. They also promised me the other part and, on top of that, I received a little gift (1 kg of PLA filament).

I don't know if all the support staff there are as nice as the one named Mark, but he is certainly very competent, friendly, and doesn't make excuses. He helps in a way that leaves you very satisfied.

Now my S1 is printing a lot again and I'm really enjoying it. It prints very accurately and the parts come out beautifully.

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I had a serious issue with my all-metal hotend on the Kobra S1 Combo: the nozzle got stuck and broke inside the heatsink despite correct installation.

Support (thanks Mark!) responded in 24h, diagnosed accurately, and shipped FREE a new hotend + heat dissipation block + even a tension spring I lost during disassembly!

Impeccable communication in English/French, direct address link, quick tracking provided. 7-14 day delivery estimate, perfect for France.

Anycubic exceeds expectations in after-sales service: proactive, generous, and efficient. My Kobra S1 will be operational soon. 5/5, highly recommended!

J'ai eu un grave problème avec mon hotend all-metal sur Kobra S1 Combo: la nozzle s'est coincée et cassée dans le heatsink malgré une installation correcte.

Le support (merci Mark!) a répondu en 24h, diagnostiqué précisément et envoyé GRATUITEMENT un nouveau hotend + bloc de dissipation thermique + même un ressort de tension perdu pendant le démontage!

Communication impeccable en anglais/français, lien direct pour l'adresse, suivi tracking fourni rapidement. Délai annoncé 7-14 jours, parfait pour la France.

Anycubic dépasse les attentes en SAV: proactifs, généreux et efficaces. Ma Kobra S1 sera vite opérationnelle. 5/5, hautement recommandé!

I have 2 of their printers amd have never had any big problems, of course I've had the small issues that you expect from 3d printing.
And the times I've needed help From support it has been quick and understanding

I have contacted support about 3 different issues.
Each time they were able to resolve the issue.
This including shipping replacement parts for 2 of the issues.