Terrible. As a small company we used to buy Anydesk on a regular basis for 2 years. Our Team of 4 engineers used to parallely work on multiple systems. Recenly we renewed the same licence, but sudde... See more
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We signed up with Anydesk, expecting to be online with 5 users. We llpaid over $500, which is only slightly less than their competitors. What was NOT made clear, and is obscured by legalese language... See more
0 customer support, same subscription plan and price, different function next year. Last year could access 3 devices, renewed only access 1 device. Contacted customer support 3 emails no reply, c... See more
Company replied
Company details
Written by the company
As one of the leading remote desktop software providers worldwide, AnyDesk offers a fast, easy, and secure solution for remote support, remote access, and remote work. Since its beginning in 2014, AnyDesk has been continuously growing and, over the last five years, the number of downloads alone increased by 1000%. Today, AnyDesk has been downloaded over a billion times and is used by businesses and individuals across the globe, including world-renowned Fortune 500 companies. AnyDesk uses its own proprietary codec, creating a fluent on-screen experience with low latency, even in areas with poor internet connectivity. Designed for ultimate flexibility, AnyDesk is fully cross-platform compatible, allowing seamless remote access across Windows, macOS, Linux, iOS, and Android devices. Whether leveraging a secure cloud-based solution or a self-hosted on-premises option, AnyDesk adapts to the strictest security requirements, making it the ideal choice for businesses of all sizes.
Contact info
Türlenstraße 2, 70191, Stuttgart, Germany
- 0711217246704
- support@anydesk.com
- anydesk.com
1.9
Poor
1K reviews
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shit this app installer removed all my…
shit this app installer removed all my programs when I installed it
February 22, 2026
Unprompted review
Absolute a**
Absolute a**, it started lagging past few months, clicks not being recognized, loading takes very long when clicking on something, etc. Besides that it keeps telling me I'm using it for business, oh okay then lmao
February 17, 2026
Unprompted review
The customer service rude personwas very…
The customer service rude person who could not speak English very well was very rude! He screamed at me did not explain anything. I broke off the phone call.
February 13, 2026
Unprompted review
May use AI-assist with repliesRead more
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they can transfer virus to your pc…
they can transfer virus to your pc through anydesk
January 7, 2026
Unprompted review
Reply from AnyDesk
Thank you for raising this concern.
AnyDesk is a legitimate remote access tool that allows users to connect to another device only with explicit permission. Like many remote access solutions, it can unfortunately be misused by third parties for scams if users are tricked into granting access.
We take this risk very seriously and actively work to prevent abuse through security measures, monitoring, and user education. We also provide clear guidance on how to recognize scams and protect against misuse.
We strongly encourage users to never grant access to unknown or untrusted parties and to review our security resources here:
- https://trust.anydesk.com/
- https://support.anydesk.com/docs/security-tips
If you believe AnyDesk was misused in your case, we encourage you to contact our support team so we can review it and take appropriate action.
AnyDesk is an outstanding piece of software
AnyDesk is an outstanding piece of software. I have had no issues since I began using it 3 years ago.
January 14, 2026
Unprompted review
Do NOT use this software!
When this app was for free, it was running very well and smooth! Now that we have been paying for 2 years, it does not even do it's job. Lots of errors! Lots of disconnections and technical issues. Very poor service support. No resolution provided. All they want is your money and not give you the service you are paying for! I am a very very dissatisfied subscriber!!!
November 3, 2025
Unprompted review
Reply from AnyDesk
Thank you for sharing your feedback. We’re sorry to hear about your frustration and the experience you’ve had.
AnyDesk is continuously updated to improve stability, performance, and reliability. We recommend making sure your installation is fully up to date. You can find instructions on how to update AnyDesk here:
https://support.anydesk.com/docs/update-anydesk
All recent improvements, fixes, and changes are also documented transparently in our changelog:
https://anydesk.com/en/changelog/windows
If issues such as errors or disconnections persist after updating, our support team would be happy to help investigate. Support is available Monday through Friday during business hours, and you can reach us by opening a ticket via my.anydesk.com, using the chat on our website, or calling the phone number shown in the top-right corner of anydesk.com, based on your location.
We appreciate you taking the time to raise these concerns and would welcome the opportunity to help resolve them.
Great program! Ease of use! Beneficial!
I have found AnyDesk easy to use and convenient for my business needs. I am surprised by some of the reviews. It is a great tool for those who travel and need to stay connected in real time.
December 26, 2025
Unprompted review
AnyDesk is used by scammers
I was attempting to reach NetGear support. I was somehow connected by phone with an agent with "N Solutions" purporting to be official support for NetGear. Before I knew it I handed over control of my desktop to the agent using AnyDesk software. They showed me "evidence" that my system was corrupted and offered to help fix everything up before helping with the NetGear connectivity. Next they got my credit card and signed me up for a $300 service contract. I suddenly realized I was being scammed, disconnected my computer, removed the AnyDesk software and blocked the charge on my credit card.
I believe that AnyDesk should take action to restrict and punish N Solutions from using their software to attempt to scam users.
December 16, 2025
Unprompted review
Unable to cancel
They automatically turn on auto-renew and will not let you cancel. Emails asking for a refund go unanswered.
And to this date of their reply (02/05/2026) - nearly 4.5 months after my initial review. the emails asking for a refund are UNANSWERED. STAY AWAY.
September 2, 2025
Unprompted review
Reply from AnyDesk
Thank you for your feedback.
We’d like to clarify that subscription management at AnyDesk is fully transparent. Customers can manage their subscription and disable auto-renewal at any time via the my.anydesk.com portal. In line with our terms, auto-renewal can be turned off up to 30 days before the license renewal date.
You can find step-by-step instructions for managing or canceling a subscription here:
https://support.anydesk.com/docs/manage-license-subscription
If you believe something did not work as expected or would like us to review your account, our support team is available Monday through Friday during business hours. You can contact us by opening a ticket via my.anydesk.com or by calling the phone number shown in the top-right corner of anydesk.com, based on your location.
We appreciate you raising this and would be happy to help clarify or review your case.
Only ONE user at a time with AnyDesk!
We signed up with Anydesk, expecting to be online with 5 users. We llpaid over $500, which is only slightly less than their competitors. What was NOT made clear, and is obscured by legalese language, is that our users are only allowed on the platform ONE AT A TIME! Why would anyone sign up with multiple users if the product can only be used by one user at any point? We immediately asked for cancellation and refund. They agreed to cancel the RE-SUBSCRIPTION in one year's time. What we are asking for is a refund of any UNUSED portion, which is 11+ months.
November 12, 2025
Unprompted review
Terrible Company who send generic…
Terrible Company who send generic emails that make no sense. I renewed my license in October , and now for some reason they have blocked me and I am unable to connect to my work computer, 3 emails I have sent them and several times I have tried to phone them without success, as off today I have been unable to connect to work since the 27th November.
I just want someone human to look into my account and get me connected, this is costing me money and causing my mental health to go into overdrive.
I have been with this company since 2022 and why now is there an issue????
December 3, 2025
Unprompted review
Complete waste of time to find out the…
Complete waste of time to find out the software is already obsolete and fails to support modern linux distros. Forces you to use dinosaur mode to connect.
November 27, 2025
Unprompted review
Was great for a couple years when they…
Was great for a couple years when they actually let people use it for personal use for free like they advertise. They have since put 2 consecutive 1000 second waiting periods on me despite not doing any work through it. I tried to get whitelisted, but of course they didn't get back to me.
November 26, 2025
Unprompted review
Reply from AnyDesk
Thank you for sharing your experience.
AnyDesk can still be used free of charge for personal, non-commercial use, and whitelisting is available for eligible personal-use cases. However, when usage exceeds certain thresholds, the system may classify it as commercial usage, which can result in waiting screens or usage limits.
If your use is strictly personal and you believe it was incorrectly classified, our support team would be happy to review this with you. As a free user, you can contact us by calling the phone number shown in the top-right corner of anydesk.com, based on your location.
If your usage has grown beyond personal use, a license such as Solo may be a better fit and will remove these limitations. Available plans and details can be found on our website.
We appreciate your long-term use of AnyDesk and your feedback, it helps us improve both our product and communication.
0 customer support
0 customer support, same subscription plan and price, different function next year.
Last year could access 3 devices, renewed only access 1 device.
Contacted customer support 3 emails no reply, called and be advised to email the support team.
Going around circle. No problem solving.
November 11, 2025
Unprompted review
Reply from AnyDesk
Thank you for sharing your feedback. We’re sorry to hear about your experience and the frustration this caused.
License features, including the number of supported devices, depend on the specific license type. Detailed and up-to-date information for each license, including device limits, is available on our pricing page:
https://anydesk.com/en/pricing
If your needs have changed or you believe your current license no longer fits your usage, our team can help review available options and adjust the license type accordingly. You can contact us by opening a support ticket via my.anydesk.com, using the chat on our website, or calling the phone number shown in the top-right corner of anydesk.com. Support is available Monday through Friday during business hours.
We regret that your previous attempts did not lead to a resolution and would welcome the opportunity to review your case properly.
I used this app since before Covid
I used this app since before Covid, it was a good app until they put features in place to either annoy you so much you subscribe or you find something else. I have found something else now. glad I did. Greed ruined this app.
November 6, 2025
Unprompted review
Reply from AnyDesk
Thank you for sharing your perspective and for having used AnyDesk for such a long time.
AnyDesk continues to offer a free license for personal, non-commercial use, which includes certain limitations. When usage exceeds those limits, features such as waiting screens may appear to distinguish personal from commercial use. For eligible personal-use cases, whitelisting is also available.
If usage needs go beyond personal use, customers can review available plans and choose a license that best fits their needs on our pricing page:
https://anydesk.com/en/pricing
We appreciate your feedback and your long-term use of the product, as it helps us improve how we communicate changes and usage boundaries.
remote features are a gamble at best
setup anydesk and configured it with remote access with password sadly this feature is a gamble at best as your inferior software needs a user to accept WTF you cost me another 1000 KM trip 2x REALLY
October 28, 2025
Unprompted review
Reply from AnyDesk
Hello Stefan,
We’re sorry to hear about the inconvenience you experienced and completely understand your frustration. Unattended access should allow you to connect without manual confirmation once it’s properly configured with a password. If you were still prompted for acceptance, there may have been a setting or permission that prevented full remote access.
Our Support team would be happy to review your setup and help ensure everything is configured correctly for future use.
Kind regards,
AnyDesk
WORST SOFTWARE EVER
WORST SOFTWARE EVER! REGRET SIGNING UP! SAVE YOURSELVES THE MONEY AND ENDLESS HEADACHES
October 28, 2025
Unprompted review
Reply from AnyDesk
Hello,
We’re sorry to hear that your experience with AnyDesk hasn’t met your expectations. We take feedback like this seriously and would appreciate the opportunity to understand what went wrong so we can improve. We've sent you a request for more information.
Kind regards,
AnyDesk
AnyDesk has the worst customer service…
AnyDesk has the worst customer service of any company I have worked with. They kept pressuring us to renew our license eventhough we were not using their system anymore. I then told their rep that we no longer needed their service and to cancle the service. Shortly after I saw they charged us for a full years renewal. It had been less than 1 month when I noticed this and sent them an email to cancle the service and refund me. They refused stating that when I asked the rep to cancle it had already been too late to cancle. They are not a reputable company to work with and I will not be recommending them to anybody in the future.
October 27, 2025
Unprompted review
Reply from AnyDesk
Hello Jamie,
We’re sorry to hear about your experience and understand how frustrating this situation must have been. AnyDesk licenses renew automatically each year unless cancellation is requested at least 30 days before the renewal date, as outlined in our Terms and Conditions.
AnyDesk is a legitimate, professional software provider operating under a B2B model, and we take all customer concerns seriously. Our goal is always to communicate transparently and provide fair, consistent service to all of our clients.
Kind regards,
AnyDesk
Trash
Trash. I understand that developers should be paid for their work. But I use AnyDesk once every 2–3 months, and even then, only to access a computer in the next room so I don’t have to walk back and forth. Now they’ve limited sessions to 5 minutes, and the paid version costs $20 per month. Thanks, but I’ll stick to free alternatives, or just walk to the other room, rather than pay $20 for this.
October 7, 2025
Unprompted review
Reply from AnyDesk
Hello,
We understand your frustration and appreciate you sharing your perspective. The free version of AnyDesk is intended for personal use, while our paid plans include extended session times and additional features to better support regular or professional remote access needs. We appreciate you having tried AnyDesk and sharing your feedback.
Kind regards,
AnyDesk
It accused me of using it for business…
It accused me of using it for business purposes (not true) which is not permitted. This app can ONLY be used if you are doing personal things AND it does not THINK you are a business. If it thinks you are working for someone while using it it will be problematic. It does work fine if you do not mind waiting 17 minutes before each login (which I actually am fine with because you can just start the app well before you need it) but the internet in the country i am in is glitchy. So the 999 seconds resets after 10 seconds of use each time.
I was under the impression that it does not use any of their resources to connect once it is installed so I do not understand why block people from usage even if they are a business.? I found other software to install. I really think they should have told users that this can happen because i left the country needing to get onto my personal computer and it was a headache getting the other stuff set up.
October 5, 2025
Unprompted review
Reply from AnyDesk
Hello Margot,
We’re sorry to hear about your experience and understand how frustrating that situation can be. AnyDesk’s free version is intended solely for personal, non-commercial use, and certain connection patterns may occasionally trigger an automatic commercial-use detection. You also have the option to request whitelisting when the message appears.
If you believe this detection was made in error, please reach out to our Support team through the contact form on our website so we can review your case and restore access where appropriate. We also appreciate your feedback about clearer communication and will take it into consideration as we continue to improve the user experience.
Kind regards,
AnyDesk
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