AnyJunk Reviews 7,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and polite staff. Many people appreciate the efficiency of the delivery service and the ease of the booking process, often noting quick collection times and clear communication. However, some customers were dissatisfied with the pricing, finding it to be on the higher side for the services received. Additionally, a few people experienced issues with collections, including missed appointments, partial removals, or difficulties with communication regarding their scheduled pick-ups.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the politeness, efficiency, and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the punctuality and... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers found the online booking system easy... See more

Price

People report ambiguous experiences with price. Many customers found the service to be cost-friendly and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication via phone regards timing of delivery, size of van etc The sofa was removed within 24 hours of the initial phonecall. Our heavy sofa was removed quickly with no fuss. We were... See more

Rated 5 out of 5 stars

Amazing service from AnyJunk. I had a large bathroom suite including rubble taken away which included a unexpected deep sweep that left the area spotless. The respect given to my home was unbelievable... See more

Rated 5 out of 5 stars

The member of staff I spoke with on the phone was friendly, easy to understand, and made it easy to place the order. The two men who came to remove the chair were also friendly, helpful and considerat... See more

Rated 5 out of 5 stars

Quick & easy to get a booking slot she gave me a choice Am or PM the receptionist was polite & helpful she gave me a price range on the services they offer. The two guys were polite & were on ti... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Written by the company

Hungry elephant, likes to collect and recycle junk! Multi-award winning technology platform for bulky waste disposal, offering rubbish removal and skip hire UK wide for trade and homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Awful experience

Awful experience. They sent 2 blokes in a van to collect our mattress. 1 of them couldn’t be bothered to get out of the van and left the other chap to lug the mattress on his own. The guy then dragged the mattress onto our front garden wall knocking part of it over. The guy did have the decency to knock and the door and tell us what happened. Customer services sent someone round a week later to take pictures of the damage. The lout they sent round basically told me that a mattress could never do that, basically calling me a liar and he actually ended up squaring up to me on my own doorstep asking me to get out of range of our ring doorbell in order to “have it out”. These are the kind of people they employ to do work for them. Just from dealing with customer services during the week we knew that this company were not going to admit any liability and we were proved right. Absolute chancers!

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Booked a day off for this company to pick up was given a time slot from 7:30am -6pm we hadn't received a confirmation email so called to check up at 4pm to be told the van was conveniently broken down and asked if they could come on Monday instead. Would not book with again im sure they wouldnt have called us to inform us. Requested a refund and will try and find someone else asap as we had already got all items ready for pick up.

April 17, 2026
Unprompted review
AnyJunk logo

Reply from AnyJunk

Good afternoon . I have called today and left a voice message . I am very sorry to hear that you have had this experience with us . I would like to discuss further if you could please call us at your next convenience or please email. 020 7819 9000 or enquiries@anyjunk.co.uk Kindest Regards Jennifer Carter

Rated 5 out of 5 stars

The Guys were so lovely and helpful

The Guys were so lovely and helpful, when they came to pick up my old sofa. My door is very small , and it was a real challenge to get it out, but they idid.
They were are able to remove the arms which took sometime. I can not thank them enough!
The called to say they were coming and were fabulous!

April 3, 2026
Rated 5 out of 5 stars

Very Pleased

I was very pleased with the company, they provided me with the date for collection and also on the day they gave me photo of who was coming along with the van reg., the people that took the chairs away were vey efficient, I would use them again even though they were a bit expensive. Sandie

March 30, 2026

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