ANZ New Zealand Reviews 

Joined anz as a teenager.was let down by anz on many occasions over many years so moved to national bank. national bank was fantastic. Anz buys national bank. Suprise surprise my banking experience becomes horrible. Finally paid off my mortgage to anz and now I'm free to move again to a NZ owned bank that respects long standing customers and doesn't make mistakes with my money.

Experienced a tech issue where ANZ were not texting me online codes, Maddy from ANZ at Ponsonby Branch was brilliant at dealing with the issue and following up, thank you, Cambel

I came with my husband to open a joint account, and Parinita Kaur Sohal was incredibly helpful. She assisted us throughout the process and followed up until everything was set up perfectly.

I am so impressed with the customer interaction and service of Parinita of ANZ Newmarket. Everything went smoothly! Kudos!

Really impressed with the service that I received today in Royal Oak, Auckland ANZ. The person who I spoke to on the phone to make an appointment. The ANZ staff who dealt with opening up a bank account with them. Keep up the great work.

Bad service all round. What business has 42 minutes to wait for a call to be answered. Lower than third world service

My wife came to New Zealand and found a job. The HR manager told her that she needed to provide a bank account number within five days in order to be hired. We applied for an account with ANZ, but it took them two weeks to reply after we went to their branch because the application had taken so long. When we went in, they told us there was nothing they could do and that we just needed to wait, despite having provided all the necessary documents.

After almost three weeks, they contacted us and apologized, saying that there was a backlog of applications. We asked them how long we should wait, and they told us they didn't know, as there were so many applications. It's now been a month, and we are still waiting for a response from them.

Last week, we applied to BNZ, and within just four days, they contacted us to go to the branch for identity verification. Her account was opened within four days.

It’s truly disappointing that ANZ has taken this long to respond. I shared this experience with a friend, and he mentioned that he had a similar situation with ANZ when his wife was opening an account. He had to confront them after a long wait, which was when they finally opened her account.

My advice is that if you are in a rush to open an account, stay away from ANZ. While I can't speak for other banks, I can recommend BNZ as they opened my wife’s account within four business days.

Thanks, and have a good day.

I have been with ANZ bank from when I first started working so been with them for a very long time and their app has helped me. Very helpful. ANZ is the best.

Given the item in the NZ Herald today about another man losing all his retirement money, I think ending up going to the JPs account who has already been charged gives me no faith in the ANZ. I wil be move my money to another bank asap.

I have been an ANZ customer for 30+ years. For a long period I was a private bank customer (ie they were making a lot of money out of me). Recently my daughter transferred some money to me but made a minor typo. It cost 3.5% of a $20k transaction. ANZ systems didn't pick up the obvious error and we were charged. I queried this. I mentioned our exemplary history as a customer. May as well talk to a wall. This is one example of many recent instances of ANZ customer service that has gone downwards. One of my biggest financial mistakes was putting my trust in this organisation (eg my Kiwisaver performance). My advice is to organise your financial affairs so you can easily swap to a better option. If you don't - like me - you'll be eaten for breakfast.

ANZ customer support is useless... may I say non existent. Worst banking experience I've ever had dealing with feedback and customer support... Never had an issue with the staff in the banks themselves though.

Went to deposit money into account at ANZ St Johns St Tauranga.
Machine took $150 and rejected the rest. I was unable to get the $150 back. Had to go inside bank and service consultant Vanessa had to spend 10 minutes putting in a claim. She was very helpful but I am exasperated at this hopeless inefficiency and inability to get my money back. It should have been a short easy job which has turned into long infuriating process. Shame on ANZ providing this useless technology at the expense of ANZ customers. Might change banks. See ANZ only has 1 star rating already

Awful, drawn-out experience. Get with the times ANZ, I shouldn't need to fill out an online form to then repeat everything on a 30min call including answering questions like 'what experience' I have in my business industry to then have to go into the bank and verify everything AND bring with me a friend or colleague to verify I am who I say I am.
I opened a business account with Wise in 5 minutes. In the UK, I opened accounts with Monzo and Starling, all on their apps, all taking a max 10mins. It's a waste of time for everyone

If I could place a minus 20 stars I would; Trust me when I say: "I am happy I have closed my account with ANZ in NZ" I transitioned to ANZ after National Bank closed National Banks people were outstanding. ANZ start off was ok, while I was working, 2014 I near crushed at work, off on ACC and was deemed less than shiat by ANZ, earlier I had taken a personal loan, after losing work the loan manager: stated that I have zero control over my funds and that I will listen to them or penalties will apply" needless to say I empty my account sent the funds to another bank, and would only transfer enough to cover my loan repayments. Health was getting better and my business was looking up, I was buying products from the UK, until ANZ allowed one payment and declined the second payment. I had rang them to ensure I was ok making the payment yet they refused to put the payment though, my business suffered addition expense, I had to transfer money to a different bank to pay my UK account. But the final straw was recently when trying to pay my loan, the last $154 from 28,000 and the app told me to ring the branch to which I explained the app requested me to ring, pay my loan, completed the Id request, but the operator said he cant verify me, yet I gave him everything and stated I am only trying to make the final payment on my loan from my bank account, Yet, ANZ staff stated would block my account and that needed to go into the branch in 6 after the new year break.. I ask to speak to a supervisor and he stated they will tell the same thing and he hang up. This was the last straw for me, they make thousand off to ten millions off our money when banked with them and they treat us, like less than shiat. When the Bank reopened My account was closed..... I would rather drink acid than have another account with ANZ

I went into ANZ to meet with the person I had booked an appointment with. However, I was informed that she only worked in the mornings, despite sitting just five meters away in her office and smiling at me. The person at the front desk told me that I would have to come back in seven days.

This isn’t my only bad experience with them. They owe me $100 from another transaction, but I have never received it. I can’t wait to leave ANZ.I

Worst bank ever.
Rude as customer service. I tried calling to know where my money is that was meant to be in my account a week ago and their excuse was its Christmas my pay wont be in. You cant not pay me MY MONEY because its Christmas. Their app is always broken. The international payments take like 2 weeks. DO NOT JOIN THIS BANK. They keep your money and dont care when you want YOUR OWN MONEY. Ridiculous. Will be moving banks ASAP. ANZ Shouldn’t be operating.

Waiting on call for over 20min for customer service. Bank reports record profits but doesn't employ enough staff to look after customers.

Excellent customer service from Marvin at Stoddard Road branch. Thank you so much for your help.

Five stars to the ANZ Botany branch in Auckland! I want to express my sincere gratitude to branch manager Zita D’Souza and banking consultant Kamal Kumar for their exceptional service. As my only free time was on my day off, I was so grateful for their willingness to accommodate my visit and assist me in opening a new account. Their patience, professionalism, and efficiency throughout the process were truly outstanding. They thoroughly explained everything, ensuring I fully understood each step. I highly recommend this branch for its commitment to customer satisfaction and its dedicated team. Thank you, Zita and Kamal, for making my banking experience so positive!

I have been a loyal customer of ANZ for 20+ years and are treated as a random person - I will consider moving to another bank. It is very difficult to communicate with the bank - although an 'online service' is provided for Home Loan top-ups it is a facade - I was passed around to 3 different people and spent a total of 8 hours on the phone already - now that my loan has been approved, I still have NO communication from the bank - I was asked to provide availability for my husband & I to complete more disclosures over the phone - i contacted the bank 3 times now without any feedback & have no way to contact the individual that is dealing with my case (other than email & this is not working)