ANZ Reviews 716

I decided to close my credit card account with ANZ bank two weeks ago. After speaking with an operator over the phone for more than 45 minutes to close my account, I expected to receive the last statement on the mail as the operator said.
It’s been two weeks and I still haven’t received my final statement to pay. This morning I called the bank and after 45 minutes conversation with another person I was told that the due date to pay was two days ago. I have no way to see my statement or how much money I have to pay because the bank immediately deleted my credit card account from my app as soon as I closed it.
The operator told me that it will take one day to receive the credit card statement by email. I can’t believe why a simple transaction can take such a long time.
Obviously, I will be charged for interest and next month I’ll have to call the bank again and waste my time, when in fact it’s there fault an obligation to send customers the statement whether it is by email or mail.
There is no good customer service, horrible customer experience. I won’t recommend anyone to deal with this bank.

They provide a phone number to contact them, then after asking for more information, so they can connect you with the correct area, they then provide a recorded message, which of course has nothing to do with what you were asking help with, then they hung up! Tried rhree ways of asking to speak with a person, but that just resulted in more useless information before I heard the inevitable click.

Terrible customer service and experience overall. Once you sign up and they get your money, that’s where any form of proper service ends. Ridiculously difficult to close accounts and credit cards. At the behest of my first broker, I went against my better judgement and gave them another chance. Tried to apply for a home loan with them. Was first asked to provide 3 months of documentation, then 6 months, then 12 months. Correspondence was slow and sloppy. Eventually they tell me “we are not approving your application as your working hours are not sustainable”. That is a completely ridiculous reason in this economy. For context, I work in a profession where long hours are the norm. Their so-called experience in my profession’s financial needs is obviously a lie and their lack of due diligence and knowledge is appalling. Why would you penalize someone that’s working hard in this economy?? They wouldn’t know the meaning of hard work even if it flew in their face. If one’s salary was insufficient and/or the loan was not serviceable, that would make sense, but they failed to give a proper reason and provide further explanation. So transparency is also not their strong suit as well. I’ve spoken to at least 3 brokers who also agree that was a nonsensical reason and they have never come across something like this in all their years of working.

I will never ever bank with them ever again, and I will continue to discourage anyone from banking with such an organization that is not transparent, dishonest and completely out of touch with the world and working class.

I made an international transfer to Korea for a substantial amount of money which was blocked.

Initially I thought that they were working in my best interest, as it may have looked a bit suspicious, I rang the number given and was told to go to the local branch for identification. I went to the nearest branch, got them to validate my ID and to see if they could unblock the account, but was told that the branches cannot have access to blocked accounts. They said to ring the number given again and ask for security.
After a lot of working my way through the various sections, I finally got to security and we discussed the transfer. They wanted to know why I was making the transfer, but as far as I was concerned this is none of their business, so they proceeded to ask many other questions about the organization, to which I gave a lot of information to verify that it was a legitimate business and that I had been working with them for a couple of months. Even so, it seemed as if they were reluctant to accept what I was saying, but eventually, did say that they would unblock my account and that I would have to do the transfer again.

I checked again the next morning and the account was still blocked, so waited till the next day only to find that they had not unblocked it. I wanted to do the transfer the next day which was Saturday.
I rang security again and gave them the reference number for my call and they said that I would have to go to the local branch to get verification of identity. I explained that I had already done this and that the branch manager told me they have nothing to do with blocked accounts. I was furious with them as I needed to do the transfer the next day, but the branch would not be open till Monday.
I doubt that they will help, as I was told previously that they have nothing to do with blocked accounts.
I am fed up with their incompetence, so will close all of my accounts with ANZ once this is fixed.
Who knows how long this is going to take to get access to MY MONEY.

Went to the branch to make an international transfer. It was closed for refurbishments. Went to another one, to be told we had to phone international transfers number. On hold now for 18 minutes already, no idea how long it will take.

ANZ unilaterally decided to deny access to my funds. They have not answered their phone, nor responded to emails. It appears all the fines they have incurred has not resulted in improved treatment of customers

I have been dealing with branch in use and all the people who we're helping me get my withdrawal lied to me each time I paid, I was given bad addresses ti send money to and them harassed to pay it back. They always say its you last fee and it never is I have paid over 100 times and been 9months and still being screwed with
chritopher wrat.
Paul O sultan charloletter rae. lorraine mapu kelvin constner and george floyd and Goodwin the manager all lost money threatened me I was loosing my money if I didn't pay now and it was all likes beware of these people

Greta bank that cares and doesn’t care extreme fees

Completely Impossible to speak to a real person. Can't even lodge a complaint over the phone.

Look chat is bad enough when you have to deal with an idiot bot, but this message us that ANZ has is absolute garbage. You message them, several hours later they respond, you immediately do what is asked and again, several hours later they respond. I don't know which moron in ANZ thought this was a good idea, it is absolutely the stupidest thing I have ever coime across. Be at least as bad as all the others and not 100% worse and enable chat.

I was scammed in Jakarta by a non existent hotel through booking.com.
I was given the run around by them for 2 months, promising to refund me to no avail. After 2 months, they claimed to have refunded me and if I hadn't received the money then to contact my bank to which I did. I have ANZ the transaction number and they asked me if I'd just like to do a charge back. I agreed and sent them the paper trail from booking.com. 2 weeks later the money was back in my bank. Thankyou ANZ.... Just wish you would match or beat my mortgage interest rate that I get with ING.

over three months to still not fix being able to use payid. I am now locked out of my personal and business account. This has got to be the worst bank in Australia

Worst experience from a bank. Got a credit card from them to get frequent flyer points, booked a flight, they marked the transaction as suspicious blocked my card and forced me to go into branch to ID as they can't unblock over the phone. For security purposes thats fine I guess, but I go in to verify my ID - then they tell me they can't unblock my card and I need to call back again... 2 hours in queue on the phone still waiting. Why are they just trying to waste my time?

It has to be the longest most frustrating and stressful month for my parents and myself….
Very disappointing experience. I was calling on behalf of my father, who has Parkinson’s Plus and struggles with speech and mobility, yet ANZ insisted he speak himself or attend a branch. Even with an interpreter, information wasn’t handled correctly. There’s no direct number, and waiting times are ridiculously long. After multiple phone calls and visits to five branches — some closed or under renovation — a staff member, Mohammad at Merrylands Stocklands, finally helped us. He was patient, thorough, and explained everything in detail, making it much easier to manage future questions.
ANZ must still improve compassion and flexibility for vulnerable customers.

Just terrible. The most helpful people at most branches (the bank tellers) have been removed from most branches. The ATM's are unreliable (regularly brake down, semi regularly just take your money, don't deposit it into your account, don't provide a receipt) and the staff's idea of helping is suggesting you are doing things wrong, or you should try going to a less convenient location, to do what you need done in a less convenient fashion. The entire ANZ bank seems to be systemically designed to maximise profits and torture customers. If you want o ruin your day, visit almost any ANZ branch, especially if you are in a hurry. It is also worth noting that the branches are so hopelessly supported by ANZ head office that no phone numbers are listed on the internet to call a branch directly. You have to call 13 13 14, listen to 2 minutes of advertising and suggestions about how you could contact the ANZ in a way that is more convenient for them, ask for a phone number for the actual branch, then get put through to an answering machine and hung up on. I called one particular branch non stop for 30 minutes (about 50 calls) and no one answered any of the calls. Everyone is polite, but completely incapable of helping. So infuriating!!!

Worst Bank I have ever dealt with. They continuously change their policies in favour of the bank and no consideration towards their customers. Be careful if you open a rewards card, read their policy carefully as they make it hard for you to earn your rewards blacklisting you by the way you pay your bills. The two common methods of online payments today are BPAY or direct bank payment, yet ANZ won’t give you the rewards if you use either method for your shopping or online transactions. I was told by a bank staff that ANZ do continuously update their policy, they do this to hold back on points with rewards card. It’s disgusting what ANZ is doing. Anyone with a reward card with ANZ, close the account and look elsewhere.

***DONT lodge a complaint (bse the ANZ will do nothing) ASK FOR MONEY INSTEAD TO COMPENSATE FOR YOUR TIME AND STRESS****Went to use my card and it was declined due to lack of funds very odd...checked my account and it had been EMPTIED in 15 transactions all over the weekend by someone in MALAYSIA...NOT ONE SINGLE message or email alerting me that despite me using my card in Perth at the very same time BY ME someone was using it in Malaysia....called customer service Phillipino call centre first two "agents" did not understand English bse they said "my Australian accent was too hard to understand??!!"...was called racist for asking to be transferred to an Australian call centre and hung up on....called back asking for an Australian number nope 5 times in a row just Phillipines....went to a branch filled in the form thought it was all handled....nope the Whitfords branch forgot to lodge it and had lost it....went to AFCA lodged a complaint and THEY sorted it...it was mind-blowing that not ONCE did the ANZ tell me to cancel my card (which I did as soon as I saw the transactions)....or to report the fraud...it was just handled as a disputed transaction like when you get charged twice accidentally this was my account being systematically emptied overseas....ANZ DID NOT CARE AT ALL until AFCA got involved...skip ANZ complaints they do nothing...I demanded $500 as payment for the time I had to spend dealing with this shitshow and got it....when the ANZ mess you and fake their complaint process skip it and ASK FOR MONEY INSTEAD OF LODGING A COMPLAINT.....money is the only thing they care about NOT THEIR CUSTOMERS (I was a customer for 45 years....P&N customer now)

Worst bank I’ve ever had to deal with. We had an insurance claim on our house. Our insurance company asked us to get a letter signed from ANZ stating it was ok to use the insurance money to repair our home. We gave the letter to an ANZ branch. Over the next 2 weeks we rang almost daily to see what was happening.(with the branch and head office) Every time we rang the branch we were told they sent the letter off the an internal team and nothing more they could do. When we rang head office about the letter we were given the run around and they kept saying they couldn’t find it but on a phone call that went for an hour and a half 2 weeks later they said they would sort it now for us which they did (with us just emailing the letter to some department in ANZ).
It would have saved much drama, confusion and grief on our part had they done this in the beginning
If I could give no stars I would.

I have had the worst experience with ANZ Bank’s customer service. It is extremely frustrating trying to get help — long wait times, constant transfers from one department to another, and staff who don’t seem to care about resolving issues. Instead of support, I was left feeling ignored and undervalued as a customer. For such a big bank, the service is shockingly unprofessional and disappointing. I would not recommend ANZ to anyone who values their time or expects proper customer care. All branch have maximum 2 star reviews

I have been with ANZ since 1998 (27 years) and over the years, their customer service has been getting worse & worse. I just interrogated by ANZ Customer Protection Services for 1 hour & 11 minutes.. Prior to that another department for 40 minutes and prior to that call another 27 minutes.

Yesterday ANZ blocked my card because I was loaning money to my sister in law. Someone from ANZ (off shore) asked me at least 30 questions before he believed that my sister in law and myself were legit. One of the questions was “Can you get her on FaceTime so she can verify it’s her?” Another question was “Why are you lending her money?” Isn’t this a breach of privacy??!! FINALLY they unblocked my card.