Aoocci Reviews 297

@Nikki, this has been the best customer service I’ve ever experienced. I work in sales and manage a customer service team, and unfortunately we don’t measure up to the standard of service you provide; I’ve used you as an example of what excellence in our work looks like.
Thank you so much for everything.

Great prices and great after sales support. I had lost one of the anti-theft screws of screen mount. Nikki from Aoocii team helped me out and offered to send 2 screws for free with an order of screen protector! Super helpful!

My AOOCHI C3 pro Took 7 days to arrive with USB connector and tyre pressure monitors included . For my 2020 Tiger the USB cable wasn’t quite long enough to go from the “switched” USB socket under the seat to the unit on the handlebars I needed an extension. Could have used the socket on the yolk but it’s not “switched “. Took me about an hour to fit , finding a route for the cable took most of that time. Connected to phone easily. Was about to replace my Rider TOM TOM unit when the video appeared😃. Can’t use my iPhone quadlock and Dampener thingymebob as my tiger 900 kills the camera😵‍💫. So ordered one, interestingly , or not really a surprise, ZONGHENG LLC has appeared on my bank statement. Waiting for it to arrive, fingers crossed. attachment to the handlebars was slightly different from the pictures on the website although was the same as that shown on TMF video . I’ve still to try it out in real situation

To your answer on return fee only

This is from your mail on 3 of februar
How is this only freight?

On February 3, we informed you that the screen needed to be replaced at a cost of $40 USD, and clarified that the screen could not be repaired—only replacement could solve the problem.

Aoocci.com, based in the US.
Dropship out of China. Itself not an issue until there's an issue. They ask you to return it to China and then never forfil thier obligation blaming the agent in China. Just stating that they are monitoring it and blaming customs. Customs takes and average of seven days in China. Over a month and only the consignee, thier agent can do anything. They dont. Aoocci US state that they must recive the product back before they will do anything. Leaving you in limbo without a unit and cash. Beware poor service if it goes wrong. Playing the blame game with no responsibility to the customer, wont take a complaint. Stay away, customer service if it goes wrong is non existent.

Excellent service.
I recently had an issue when i believe I connected the Power Box to the wrong power source (12v external socket) and it burnt out!
I contacted Aoocci Support and they sent me a replacement with no quibble.
I then introduced a Fuzebloc and a switched live from the rear light and all worked well.
Customer Support was excellent.

I had a terrible experience with Aoocci. I received a defective product, and from that point on everything went downhill. They have no clear or fair return policy, and instead of taking responsibility, they forced me to pay €70 out of my own pocket to ship the item back to China. That alone is unacceptable.

What’s even worse is that it has now been 3 months and I still haven’t received my refund. Their customer service is absolutely disgraceful — they barely respond to emails, and when they do, it’s vague and unhelpful. They put the entire burden on the customer for an issue that was completely their fault.

This company makes you go through a long, frustrating process with zero accountability on their side. Completely unprofessional and unreliable. I strongly advise others to avoid them.

Great product and fantastic product support Coco was the most patient and attentive product support, ensuring i was happy.
The U6 is a brilliant addition to my motorbike I can utilise any navigation app. The dashcam are invaluable thier images helped in having a driver charged.
Highly recommended Aoocci and thier team.

Have a u6 .witch rear tyre pressure sensor not working Niki responded with in 24hrs with the solutions

Watched a lot of reviews and decided that this device with the BMW direct fit and the Dashcams at the price quoted was the best deal. The only mention on reviews is brightness of the unit, however having used it for a couple of months I've really not had any issues with that so don't worry. Oh and it does not hide the display on the GS1300 which is something else other worry about and mines the BM7 7 inch jobby (Big and worth the extra few quid).

Fitting wise, the cameras on a GS1300 were very easy to fit with the sticky pads, one under the "Beak" and one under the rear just above the radar, plenty of cable and routing it was easy (Use a long thin stick to get it to the rear of the bike, I used a golf alignment stick!) but took me less than 15 mins to install. Camera quality is very good 1080P and placed where I have, are steady on playback. Unit is easy to use, works with gloves and has a rear mirror function also. Carplay is slick and non stuttery and goes over wifi rather than bluetooth which frees up things such as intercoms and the bike itself (Clever). Directions etc are played to my Fodsport bluetooth unit no problem.

Of course support is also important and if you read facebook it would seem slow and no good, however I had an issue with the shipped firmware (No MPH switch) and support (Nikki who seems to be mentioned on here a bit!) has picked it up and resolved in hours, with a firmware file sent direct. Amazing!

This unit is a no brainer really, you can pay a lot more for the same features.

I am not sponsored, paid full price and am usually sound of mind.

Get one. They are truly worth the cash.

What a great piece of equipment for a bike
Only had one slight issue with a tpms sender but it was sorted out very quickly thanks to Rita at customer service.
I would highly recommend the C6pro to any motorcyclists

Many thanks Ian

Hey
Just go for it Aoocci is the best in the market, I am giving a 5star rating because of the 'Customer After Sales Service Team',How they handled things at times updating me with the minute details of my product, if i am buying again i make sure ill be buying from you guys and also suggest it to my friends too its just "Always Aoocci"
And thank Nikki & Team for taking care of my product,'TheBestAfterSalesAgent'.

Thankyou Aoocci & Team

Thank you Coco for efficiently dealing with providing my missing parts. Very pleased with the service....

I received excellent customer service from Estella and her support team when dealing with a user access issue on my R1 Dash Cam. They were very helpful and responsive throughout the process until a satisfactory resolution was achieved. One happy customer.

Good support when needed, especially from Estella, who has been very responsive and helpful.

I’m always a bit unsure to by goods from overseas but based on the what I had seen on reviews of Aoocci I ordered a C9 pro. Delivery was delayed a little but no big thing. The unit is easy to set up and works as it should. I had a problem with a faulty usb cable and Aoocci sent a replacement very quickly, I also couldn’t get the unit to pair with my iPhone to view the video but again a quick message to Aoocci and a quick reply from Rita sorted this. Just wish I had read the full specifications as the C9 doesn’t have gps. All in all a great company who value their customers and if there are issues it’s quickly sorted. Many Thanks Rita and Aoocci.

Nikki has been an amazing after-sales executive and had been very prompt and effective in answering queries, providing tech support and offers. The device is highly recommended, and so is Nikki

I contacted support for a pressure sensor that wasn't working. Coco took care of the problem and gave me the solutions to get the sensor working again. Very professional and friendly contact, thank you Coco.

Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the rear radar to HealTech ThunderBox for a switched power supply. Good cable management is a must as all of them are extra lengthy. Follow the instruction to update the unit for it to function properly.

Many thanks to Estella for her continuous support and good discount.

Cheers from Malaysia

I just ordered a BX dash for motorcycle and so far I am pleased with the support I received specially from Nikki. Now, I am much more excited to get my dash cam as it is being shipped now. Will give a review again upon installation and testing my unit. Keep it up