Great supplements I buy from other stores, this time I decided to order directly from AOR. Testing all the new vitamins & supplements at the moment, so far no side effects or anything bad to say. Than... See more
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I like your products very much but your online ordering is very frustrating. I can only delete subsriptions but can't add anything extra on to an order. My last order took me 2 hours over 4 days to d... See more
Company replied
I use several AOR products to help with my health issues which include fibromyalgia, irritable bladder, chronic fatigue syndrome. They are top notch. But, I have found the subscription process a b... See more
Company replied
I needed help setting up an account and the woman who helped me was very patient and courteous! Placed my order which I thought I had placed two weeks ago, so I needed my supplements yesterday, but p... See more
Company replied
Company details
Information provided by various external sources
AOR Canada offers premium natural health supplements that may help preventing, correcting, or improving your health needs.
Contact info
3900 – 12 Street NE Calgary, AB, T2E 8H9, Calgary , Canada
- 1-800-387-0177
- info@aor.ca
- aor.ca
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Advanced Orthomolecular Research
Hi Megs,
Thanks for the 5 stars! We hope to see you again soon!
I love your products saved my life when…
I love your products saved my life when I had diverticulitis.
June 28, 2022
Reply from Advanced Orthomolecular Research
Hi Madonna
Thank you for leaving your feedback, and we couldn't be happier to hear our products helped your health so much! Wishing you long-lasting wellness, and we hope to serve you again soon.
AOR have always given us precise
AOR have always given us precise, friendly customer service as well as excellent top quality supplements! Thank you!
June 28, 2022
Reply from Advanced Orthomolecular Research
Hi Joanne,
Thanks for taking the time to leave such a nice review! We strive to provide an excellent customer experience, and are so happy we met that mark. Hope to serve you again soon!
Almost every time I want to buy…
Almost every time I want to buy something through AOR, it isn't available and I'm forced to either choose something similar that I would not normally buy, or go somewhere else. I'm rapidly losing interest in dealing with AOR because your supplies are so limited
June 23, 2022
Reply from Advanced Orthomolecular Research
Hello,
Thank you for taking the time to leave your feedback, and we're sorry to hear you've been impacted by out of stock products. We've been working hard to overcome the global supply issues, and have been able to bring many of our products back into production lately, with more to come. You may benefit from our "notify me" feature, which will send you an email to inform you of when your favourite products have come back! You can find this feature on any out of stock product page on our website. Thanks for being an AOR customer, and we hope to serve you again soon.
Always room for improvement
Always room for improvement. I type in the ingredient looking for, often no results found. Ex...CoQ10..no results found. I just spelled out coenzyme q 10 then some products came up. Overall satisfied.
June 22, 2022
Reply from Advanced Orthomolecular Research
Hello,
Thank you for your review. We're glad to hear you're satisfied overall! We appreciate your feedback about the search bar on our site, and will be taking your account into review when deciding our next steps for improvement. Looking forward to serving you again soon!
The ease of ordering and the discount…
The ease of ordering and the discount and point system make my rating 5 STARS PLUS
June 17, 2022
Reply from Advanced Orthomolecular Research
Hi Wally,
Thank you for the very positive feedback. We're happy that you're happy, and look forward to continuing to serve you!
Great product and great service.
June 16, 2022
Reply from Advanced Orthomolecular Research
Hi Danielle,
Thanks for the 5-stars! We hope to continue to serve you.
Reply from Advanced Orthomolecular Research
Hi Krista,
We're so glad to hear you're enjoying our products! See you again soon.
Reply from Advanced Orthomolecular Research
Hi Calie,
Thanks for the review, and we're happy to hear you enjoyed your experience! We hope to serve you again soon.
My order did not arrive and 3 months…
My order did not arrive and 3 months later no one has gotten back to me.
I feel like I was scammed
June 11, 2022
Reply from Advanced Orthomolecular Research
Hi Ashley,
Thank you for giving us your feedback. We’re sorry to hear that you were unhappy with your order. Our customer service team had followed up with your March 15th delivery and confirmed there may have been some confusion with the delivery address when you called in to inquire. Our team has been unable to find any further inquiries either in our live chat system or email since that call. Please feel free to follow up to make any applicable changes to your mailing address and delivery instructions so that this issue doesn’t arise again. We’re sorry for any undue stress this experience may have caused you and we hope you’ll consider AOR for your supplement needs in the future.
It's verry good product
It's verry good product. I noticed a difference in the level of mental stress.
May 27, 2022
Reply from Advanced Orthomolecular Research
Hi Julie,
Thanks for the 5 stars!
3rd month in a row of cortisol being…
3rd month in a row of cortisol being out of stock. That means for 3 months now I have paid $10 for shipping one bottle. not worth it. I've cancelled all my subscriptions.
May 25, 2022
Reply from Advanced Orthomolecular Research
Hi Raelene,
Thanks for your review. We understand how frustrating it can be to have your favourite products out of stock. This product will be temporarily discontinued due to not having access to some of the materials needed to make it, and we regret that it affects our customers this way. We hope to bring it back to our shelves and yours soon!
Reply from Advanced Orthomolecular Research
Hi Bev,
We're happy to provide the best quality for our customers and are thankful for your review. Hope to serve you again in the near future!
Great products, great Canadian company
Orders are always processed and shipped very quickly. Good communication from customer service.
May 24, 2022
Reply from Advanced Orthomolecular Research
Hi Shannon,
Thanks for the great review! We strive to deliver a great customer experience and we are ecstatic that we met that mark! See you again soon.
Delivery seemed to take a long time
May 24, 2022
Reply from Advanced Orthomolecular Research
Hi Pat,
Thanks for your review. We see your order was placed on a Saturday, and we do close on the weekends so our hard-working teams can enjoy their time. We were happy to ship this out on Monday morning, and see that it was delivered to you on the island on Wednesday morning. For the fastest possible shipping, you may benefit from placing an order further away from the weekend to avoid that type of delay again. We hope to serve you again soon!
Reply from Advanced Orthomolecular Research
Hello,
Thank you for your positive review - we're happy you're happy!
Found out it was cheaper on amazon.
May 17, 2022
Reply from Advanced Orthomolecular Research
Hi Nicole,
We're happy to offer sales direct to consumers, and understand that sometimes other retailers have sales or different price structures. We hope you've seen and been able to take advantage of the points system on our website, which allows you to redeem for free products, and we look forward to continuing to serve you.
Reply from Advanced Orthomolecular Research
Hi Johanne,
Thanks for the 5-stars! We hope to serve you again soon.
My order was not going through online…
My order was not going through online after attempting twice. I called customer service only to be told they could not take an order over the phone. The entire process took way too long just to place an order…about a half hour.
Then once I successfully put the order through online, I was told one of the items was not in stock, even though it is showing in stock on the website.
May 11, 2022
Reply from Advanced Orthomolecular Research
Hi Stephanie,
Thanks for taking your time to leave feedback. We're sorry to hear of the difficulties you had placing your order, and take our customers' feedback into account when considering steps we can make for improvement. Please let us know how your next shopping experience with us goes.
A good company with good products
I’ve been purchasing Magnesium from here several times and I’m happy with the purchase so far. Delivery is fast, customer service is helpful. Nothing to complain!
May 6, 2022
Reply from Advanced Orthomolecular Research
Hi Mary,
We're happy to hear you're enjoying our Magnesium products so much! Hope to see you again soon!
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