Apcoa Parking Reviews 1,696

Extremely rubbish Day light robbery company I haven't used drop off service and fined me for dropping off service so be careful guys

I parked at an APCOA controlled car park at Galway University. There was no meter option only a code and instructions in Irish. No worries I thought, I can just use my credit card and put in the code on the notice...What a joke! 15 minutes later in tears (I am in pain on crutches post surgery) I finally managed to buy parking. Is there an evil genius at APCOA who really wants to make money from clamping people because they give up on parking due to despair and frustration?

Left a ticket on my car even though I had paid to park. Rang them id say I was on hold for an hour over 4 different calls trying to speak to someone. Don't have an irish number so had to go via uk number, so stupid. Eventually got through was told it was a mistake. No apology. Nothing. Just reprimanded for asking why they dont have an irish number 🤣🤣🤣

on a day in January 2026, my wife dropped me off at Marden Railway Station at 6am and returned at 7pm to pick me up.
I received a PCN evidencing I entered the carpark and left at 7pm without paying.
I challenged by sending a screen shot of my vehicles journeys log for the day form the car app.
The PCN was overturned 'on this occasion'; no apology, no compensation for the stress and inconvenience they put me through, and no explanation as to how their equipment failed so badly. I have demanded to know, how long the equipment has been faulty, when it is fixed and whether they have waived other victims PCNs where they are unable to prove no breach occurred and knowing that their equipment is unreliable.
Who knows how much profit they are making illegally and immorally by incorrectly issuing PCNs.
This is an outrage and the public should not be expected to pay for their incompetence.

Heathrow drop off. The receipting system is so unclear. When paying for a visit recently made the receipt just states
"Thank you for your purchase. Your trip(s) will be used when you visit the Terminal Drop-Off zones. If you have visited within the last two days your payment will be settled against your visit within the next 6 hours. "
even though the date has been given. So not clear if payment for the trip has been accepted, and 24 hours later the payment is still showing as not allocated to my visit. "Customer Service" cut off after 25min wait, Hoping it is paid, but a clear confirmation would take all the stress out of this experience

Disappointed. Spent inordinately long time queuing to pay for parking after Strictly Tour Birmingham. Only one of 2 machines working and the one in use was slow and only worked after reporting an error. Every customer had to go through process twice! Long queue inevitable! 😡 and yes we tried the online option and it didn’t recognise the car registration! You can do better.

Rubbish service, paid parking, got 2 parking charge for 1 visit, although parking was paid. Provided all evidence for appeal but appeal rejected and charged me 120 pounds +9pounds parking. What a rubbish. All evidence with picture.

Used their parking app whilst getting a hospital appointment at Hull Royal Infirmary. Received a ticket for misuse of their car park. Just paid the fine and won't use any of their parking again. Just another predatory company prying of people

Should be zero. The 'app' did not work; the problem being five-year-olds programmed it.

Paid for what their app said we owed. Massive parking dispute ongoing and raised with POPLA. Now sending debt collectors to my mum when weve paid and appealed. No customer service at all.

Trying to renew my husband's Blue Badge permit for Salisbury Hospital which expires at the end of the month. I have tried countless times to upload photos of his Blue Badge without success; not my fault, theirs. They don't reply to emails. It's stress I don't need as husband's sole carer.

Got lost looking for my drop off point early one morning. Having never left my car at Manchester Airport before it was very difficult to find the correct place as the signage is very poor. On return from holiday i have recieved two £100 fines for going through two drop off points.
I'm appealing but reading the reviews it's not looking good.
Has anyone actually been successful in there appeal?.

Express pick up Terminal 2 car park.
I paid what I thought was the right charge online within time limit. I have been told because either I was 3 secs over the 5 min time I have to pay fine. They send photos of the T and Cs showing they are right but how are you supposed to read these when you are driving past? what makes this worse is my husband had a burst heart valve so had to get out of the wheelchair and into the car.

Absolutely appalling service.
- attempted to make a payment for EV charging
- payment screen froze twice
- no electronic or paper receipt received despite paying via Apple Pay (so they would have my email)
- 2 x 'holding' payments of £40 went into pending into my account.
- contacted the company who said it could be 2 hrs to 2 days before the money went back into my account
- spoke with my bank who said this was nonsense, gave me the transaction numbers and informed me that Apoca could cancel the payments at their end using the transaction numbers
- I spent 25 mins on the phone where I was variously told:
- the refunds department were not contactable over the phone, only via email
- that they could not put me through to the refunds department
- that the supervisor was in a 'meeting'
- that I could, at best, receive a callback in 24-48hrs
- miraculously, after 15 mins, the supervisor came onto the call
- they repeated the same Kafkaesque nonsense about the refunds department (who I am expected to believe don't have a telephone)
- The supervisor attempted to terminate the call only to leave me on the line so I could hear them complaining about (despite being unfailingly polite) how rude I had been.

Miraculously enough, within 5 minutes, one of the payments for £40 had been refunded to my account (no doubt by talking to the refunds department who sit, likely, metres away). One payment remains outstanding, so no doubt I will have to go through this utterly pointless rigmarole again.

What a depressing state of affairs that you have a company who, in my experience, offer non-existent service, and who appear to train their staff so appallingly that they end up just repeating the same nonsensical lines ad nauseam.

I would heartily recommend avoiding this shower of incompetent buffoons at all costs.

I am incensed! I paid for my parking on the 8th December. I have a photo of the receipt to prove it! I have now received a Debt recovery letter for £170, which is the first correspondence I have received. I have tried to speak with Apcoa, who says I have to speak to Debt recovery, Debt recovery says the only way to appeal is to go to court! Has the world gone mad! Help me please someone??

Useless and unhelpful

The parking was fine and reasonably priced, the issue is we were charged double the fees for EV charging. I sent an email to them asking for the exact brakdown of costs as the amount my card was charged was double what you would calculate based on the fees they advertise on their website. I got a response A WEEK later saying that all fees were properly charged and they fid not provide a brakdown which I had asked for. So this feels like a scam

After I paid, they took at least two hours to come no matter how many times we called. They kept saying 20-30 minutes, but the customer service was heartless and cold. I have really bad anxiety and I was struggling with three small children in my car, tho simply isnt good enough
I parked legally, and we were only ten minutes late after our ticket ran out.

I have just received a penalty notice from APCOA PARKING for dropping off my partner at Heathrow Airport. This is despite the fee having been paid and evidenced in my bank account. I would note that paying the £7 drop-off fee is made extremely difficult by having to make a phone call, then go through an arduous process to complete payment, which would be easy if a simple payment machine were installed. I am astonished that Heathrow Airport allows such a poor company to operate its parking facilities.

These people are legalised robbers .
I'm not going to bore you with all the details, but we made a genuine mistake trying to find meet and greet at Manchester Airport. But trying to appeal, they make it impossible. The amount of people These guys have robbed is bewildering.
No difference between apcoa and street robbing scum