It's expensive and while picking up the car machine showed me 360 euro while i pre paid 180 euro... System was wrong but likely remote contact passed me w/o any excuse or explanation
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Parked at BER - P8. With the license plate check at the gates, prior registration and payment - it cannot get easier. Parking is easy to access before airport terminals, and distance from the parking... See more
No issues with entering the Parking garage, the license plate was detected automatically. Besides that our car had no dents/scratches etc. from being parked 7 nights in there.
Very comfortable way of car identification. No card is needed, just by camera recognizing numbers. The same way geting in and going out. Very important improvement. Price is the questions of choice.... See more
Company details
Contact info
Luftfrachtzentrum 605/6, Ebene 6, 70629, Stuttgart (Flughafen), Germany
- service@apcoa.de
- apcoa.de
4.5
Excellent
24K reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
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Fast and reliable
Fast and reliable...I didn't have any problem and the system works beautiful....
December 9, 2024
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!
Es freut uns zu hören, dass bisher alles reibungslos verlief und Sie mit unserer Dienstleistung zufrieden waren. Wir schätzen Ihre Treue und Ihr Feedback.
Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Everything fine
May 5, 2024
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your repeated trust in our parking garage booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best for you!
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your repeated trust in our parking garage booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best for you!
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your repeated trust in our parking garage booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best for you!
Your APCOA team! 💙
some problems with entry and exit
I don't know why, but every time I use the car park something is wrong and I have to call the staff. This time I tried to insert the card with the code into the reader and a message in German popped up that I didn't understand. So I put the card in again and again and still nothing. Finally the card popped out but I didn't know if it was the correct card or if when leaving I would find out that I would have to pay for the car park again.
After contacting the staff, the man from the staff opened the gate remotely,
When leaving, the card that popped out when entering and which according to the staff was correct, also didn't work. So I had to call the staff to let me out. Luckily I didn't have to explain much, all I had to do was give my name.
It would be worth making a change so that the messages were also displayed in English
December 5, 2024
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
We recommend saving the QR code as a PDF or storing it in your mobile wallet and maximizing the screen brightness. For larger cell phones, we recommend holding the device at a slight angle to better capture the QR code. After scanning, you will automatically receive an exit ticket (do not keep near electronics). If the scanning does not work, please take a ticket and press the call button at the barrier or at the ticket machine. Enter your booking number and we will help you to exit.
Entry and exit now also works via license plate recognition.
All the best and best wishes
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your repeated trust in our parking garage booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best for you!
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre großartige Bewertung und Ihr Vertrauen!
Wir freuen uns, dass bisher alles reibungslos verlief und Sie mit unserem Service zufrieden sind. Ihre Treue und Ihr Feedback bedeuten uns viel.
Wir sind gespannt darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
We had to try few times before the…
We had to try few times before the barcode was finally accepted on the entry. Similar situation while leaving the car park - ticket was finally accepted after the third attempt.
November 27, 2024
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
We recommend saving the QR code as a PDF or storing it in your mobile wallet and maximizing the screen brightness. For larger cell phones, we recommend holding the device at a slight angle to better capture the QR code. After scanning, you will automatically receive an exit ticket. If scanning does not work, please take a ticket and press the call button at the barrier or ticket machine. Enter your booking number and we will help you to exit.
Entry and exit now also works now via license plate recognition.
All the best and best wishes
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre großartige Bewertung und Ihr Vertrauen!
Wir freuen uns, dass bisher alles reibungslos verlief und Sie mit unserem Service zufrieden sind. Ihre Treue und Ihr Feedback bedeuten uns viel.
Wir sind gespannt darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
I have sent an email to the service the…
I have sent an email to the service the night before my flight once I received a notice about my flight cancellation and asked to rebook. no one answered. I sent an email again today and they answered it is too late. this is not acceptable.
November 21, 2024
Reply from APCOA Deutschland GmbH
Thank you for your review!
You have contacted us with your email outside of service hours. We cannot rebook the pitch for you. The customer can only do this independently. We indicate on our booking confirmation how you can rebook.
Please always follow the instructions we provide on the booking confirmation. Unfortunately, it is not possible to rebook at a later date.
We are sorry that we were unable to help you this time.
All the best
Your APCOA Team! 💙
Non-complicated.
Everything was straightforward from booking a parking spot on the internet to entering and leaving the multistorey car park.
November 17, 2024
Easy and fast
Easy and fast. Choose the dates and time you need, the parking you prefer, pay online with your credit card. Then you arrive and park. Simple, fast and useful as many things should be. HIGHLY recommended
November 19, 2024
Very good location
Very good location. Large parking spaces and professional service
November 17, 2024
Instructions indicates to use QR code…
Instructions indicates to use QR code while in fact you have to call the service. There is no qr scanner at the gate
November 16, 2024
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
Please always try to hold the QR code at a 90-degree angle in the light barrier. The cell phone does not have to be held in the bulge.
If you have problems, try dragging the code larger and smaller on your cell phone or increasing or decreasing the screen brightness.
From December 1, you will also be able to enter with your license plate number.
We wish you all the best and hope to see you again soon.
All the best,
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre großartige Bewertung und Ihr Vertrauen!
Wir freuen uns, dass bisher alles reibungslos verlief und Sie mit unserem Service zufrieden sind. Ihre Treue und Ihr Feedback bedeuten uns viel.
Wir sind gespannt darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Great parking
As usual, everything went smoothly. Another successful stay.
Parking is clean and safe. I like the option of having a parking card in your wallet on your phone.
November 13, 2024
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your trust!
We are pleased that everything has gone smoothly so far and that you are satisfied with our service. Your loyalty and feedback mean a lot to us.
We look forward to welcoming you as a satisfied customer in the future!
All the best,
Your APCOA team! 💙
All good but there was no english or…
All good but there was no english or Polish information. The airport is 2h from Poznan - many of your future customers will be Polish and few speak fluent German. Therefore it was surprising not to find any parking information (on the entry ticket) in Polish or English. This survey is another example of german-only follow up ... You will not get any feedback from your polish customers this way... Thank you!
November 12, 2024
Near Terminal1
Near Terminal1, but still there is a need to go about 10 minutes to Terminal2.
November 12, 2024
Technically all was very good
Technically all was very good.
Electronic QR ticket worked fine. Leaving with printed ticket was smooth.
Only the price is too high.
November 11, 2024
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