2 out of 3 of the stimulation packs are defective. Yes the were new and have the "passed inspection" sticker on the back. The sticker should have read "slipped passed inspection". As for the 1 good... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and go... See more
Company replied
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley... See more
Company replied
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confi... See more
Company replied
3.8
Great
567 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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This company exceeded my…
This company exceeded my expectations!!!! Superb customer service !!!! My red light belt is amazing !! After using it for a few mths with no issues, the connector came loose . I sent an email. Immediately the same day , they responded , and sent out a replace to the same day with email confirmations. Definitely buy from them and I will be as well with checking out whatever they have to offer.
April 4, 2026
Unprompted review
Reply from apebornfitness.com
Hello De,
Wow! thank you so much for your amazing feedback! We’re absolutely thrilled to hear that we exceeded your expectations and that you’re loving your red light belt.
It’s great to know our team was able to respond quickly and get a replacement out to you right away and that’s exactly the experience we aim to provide.
💪 Welcome to the Ape Born Athlete community! We truly appreciate your support and look forward to being part of your fitness journey.
Best regards,
Joneza
Customer Success Specialist
So my stimulator was losing power and…
So my stimulator was losing power and no matter how much I charged it was not working. Contacted ape born, without hesitation they started the process of replacing the defaulting product. Very happy dealing with customer service no issues whatsoever…🤙🏼
March 31, 2026
Unprompted review
Reply from apebornfitness.com
Hello Marc,
Thank you so much for your kind words and for taking the time to share your experience, we truly appreciate it.
We’re really glad we could assist you quickly and get everything sorted without any hassle. That’s exactly the level of service we aim to provide every customer.
If you ever need anything else, don’t hesitate to reach out.
Best regards,
Joneza
Customer Success Specialist
My shipment was sent February 9th
My shipment was sent February 9th. According to Ape Born, it is now April 2nd. I haven't received anything yet, and Ape Born is not answering emails.
I would not recommend anyone to buy from them.
April 2, 2026
Unprompted review
Reply from apebornfitness.com
Hello Pætur,
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication you’ve experienced. We completely understand how frustrating this must be.
We have responded to your original message through our customer service channel with an update regarding your order. Please kindly check your inbox (and spam folder) for our reply.
Rest assured, we are actively looking into your case and will continue working to resolve this for you as quickly as possible.
If you’re unable to locate our message, please don’t hesitate to reach out again and we’re here to help.
Best regards,
Joneza
Customer Success Specialist
Reply from apebornfitness.com
Hello Jack,
Thank you for your feedback and we really appreciate it!
We’re glad to hear it’s working well for you and that you’re already seeing results. That’s exactly what we aim for.
If you ever need anything or have questions along the way, feel free to reach out.
Best regards,
Joneza
Customer Success Specialist
Poor Customer Service!!!
After writing a negative review, someone from apeborn responded with a promising message, ensuring me that my complaint would be addressed. That was two weeks ago, and still no luck.
March 26, 2026
Unprompted review
Reply from apebornfitness.com
Hello William,
Thank you for your feedback, and I sincerely apologize for the lack of follow-up after our previous response. I completely understand how frustrating this must feel.
I have personally followed up on your case again to ensure it is being reviewed as a priority. This is not the level of service we aim to provide, and we’re committed to making this right for you.
Warm regards,
Joneza
Customer Success Specialist
The product real works
March 30, 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for your feedback!
We’re really glad to hear that the product is working well for you—that’s exactly what we aim for. Your support means a lot to us.
Welcome to the Ape Born family 💪
Best regards,
Joneza
Customer Success Specialist
Dodgy resale product
I have reached out to apeborn several times, and have limited responce
I recieved my red light therapy belt to find the wrong lead was supplied to the power bank the EMS does not work and I have no instructions, I believe this has been returned and not checked and resent out again, which is not satisfactory, as for 30 day money back guarantee, we will see.
March 30, 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must be, especially receiving an item that doesn’t meet expectations and having difficulty getting support.
This is not the level of quality or service we aim to provide, and we sincerely apologize for the inconvenience caused.
We’d like to make this right for you as quickly as possible—whether that’s by sending the correct replacement (including the proper lead and a fully checked unit) or arranging a full refund under our 30-day guarantee.
I’ve requested your contact details through Trustpilot so we can locate your order and take immediate action. Once we have your details, we’ll prioritize your case and ensure it’s resolved promptly.
Thank you for bringing this to our attention, we truly appreciate the opportunity to fix this.
Best regards,
Joneza
Customer Success Specialist
Genuinely love the product
Genuinely love the product, the abb stimulator. Especially due to eating disorders my stomach muscles had stretched however by using the product it’s started to help those muscles develop again meaning less bloating, more toned, better look and definetly more confident.
There was an issue re possible broken wire however it was dealt with very quickly by the team and a replacement is sent, can’t wait to continue using it! Definitely a worth while buy.
March 30, 2026
Unprompted review
Reply from apebornfitness.com
Hello Theo,
Thank you so much for your kind words and for sharing your experience!
We’re really glad to hear that the ab stimulator has been helping you feel more confident and supporting your progress, that means a lot to us. It’s also great to know our team was able to quickly resolve the issue and get a replacement on the way.
We truly appreciate your support and are excited for you to continue your journey with the product!
Welcome to the Ape Born family 💪
Best regards,
A Wonderfully Beautiful Lovely Fabulous Fantastic Awesome Unbelievably Amazingly Magnificent Experience.
Out of all the companies over the years, I've dealt with ApeBornFitness is by far the most Proficiently Professional Customer Service. I have ever dealt with, An l'm Very Happy, Too Give My Before An After Results, Once I Receive My Unit.
P.S. l Must Say Thank You Very Much For You're Sympathy And Help ApeBornFitness.
March 28, 2026
Unprompted review
Reply from apebornfitness.com
Hello Jay,
Thank you so much for your incredibly kind and enthusiastic words—it truly means the world to us!
We’re honored to hear that you’ve had such a positive experience with our customer service. Providing professional and supportive service is something we take great pride in, so your feedback is deeply appreciated.
We’re excited for you to receive your unit and can’t wait to hear about your before-and-after results!
Welcome to the Ape Born family 💪
Best regards,
Joneza
Customer Success Specialist
I purchased this about a month ago and…
I purchased this about a month ago and still have not seen my product. The shipping provided just says label created for the past month. I requested a refund 3 times which they keep saying they are looking into my case and not providing a refund
March 28, 2026
Unprompted review
Reply from apebornfitness.com
Hello Michael,
Thank you for your feedback, and we’re truly sorry for the delay and frustration you’ve experienced.
We’ve sent an update regarding your order directly to the email you used to contact our customer service team. Please check your inbox (and spam folder just in case) for the latest information.
Rest assured, we’re actively looking into your case and will continue working to resolve this as quickly as possible.
If you’re unable to locate our email or need any further assistance, please don’t hesitate to reach out.
Best regards,
Joneza
Customer Success Specialist
Waiting for weeks and weeks for a…
Waiting for weeks and weeks for a refund , probably they are a scam
March 27, 2026
Unprompted review
Reply from apebornfitness.com
Hello Alessandra,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating the wait must have been.
We’d like to clarify that your refund was successfully processed on March 28, 2025. Depending on your bank, it may take a few business days for the amount to reflect in your account.
We want to assure you that we are not a scam, and we’re always here to support our customers and resolve any concerns as quickly as possible.
If you’re still unable to see the refund, please reach out to us directly and we’ll be happy to assist further.
Best regards,
Joneza
Customer Success Specialist
Awesome customer service.
The your customer service is awesome. I asked for a question and was answered right away. I had a little problem.They took care of it right away.Too.Great company i would recommend them again
March 25, 2026
Unprompted review
Reply from apebornfitness.com
Hi John,
We’re so proud to have you as a loyal member of the Ape Born family! 💪 Congratulations on becoming a Brave Ape Born Athlete, and thank you for your support, it means the world to us. Enjoy your stimulators and keep crushing your goals!
Best,
Joneza
Customer Success Specialist
Finally got the product
Finally got the product. It works well and it helps with strength and recovery.
March 23, 2026
Unprompted review
Reply from apebornfitness.com
Hello Bart,
Thank you for your feedback—we’re glad to hear that you’ve received the product and that it’s working well for your strength and recovery.
We also appreciate your patience with the delivery and understand there may have been some delays along the way. If there’s anything we can do to improve your experience further, please don’t hesitate to reach out—we’d be more than happy to assist.
Thank you for choosing Ape Born, and welcome to the community 💪
Best regards,
Joneza
Customer Success Specialist
Feel scammed
Bought the whole system unfortunately the belt part wraps 1 1/2 times around my waist so it laps over the electrodes leaving no way to secure or work, if the put the velcore on the outside instead of inside it would be fine but thats not how its made. Was offered a refund given the address to send to and tol refund would be sent 24 to 60 hours after I provided tracking info.....its been 10days I've opened a formal complaint and the have completely ghosted me....once they got their item via verified delivery it went complete crickets and no refund....beginning to think its a scam.
Definitely a scam twice since I posted this they have apologized profusely and expedited this blah blah and will personally monitor to see its handled ASAP....now again ghosted the last 5 days no replies. No refund update....Nothing.....crazy they promise and promise and apologize ut do nothing about it 🤦♀️🤷♀️ it will be a miracle if they ever resolve this.....incredibly frustrating
February 18, 2026
Unprompted review
Reply from apebornfitness.com
Hi Kimberly,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this must be, especially after returning the item and waiting longer than expected for your refund.
Please rest assured that your return has been received and logged in our system. We’ve already followed up with our internal team to prioritize your case, and your refund is expected to be processed within the next 48–60 hours.
We sincerely apologize for the delay and the lack of communication, it’s not the level of service we aim to provide. We’re actively monitoring your case to ensure this is resolved as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best regards,
Joneza
Customer Success Specialist
Love the stimulator
Hi was wandering if you have smaller stomach pads the ones I received have to be folded in so sensors can touch skin. The belt keeps popping off because of this. Love the product so far but the belt has been problematic.
March 13, 2026
Unprompted review
Reply from apebornfitness.com
Hello Courtney,
Thank you so much for your feedback, we’re really glad to hear you’re loving the stimulator!
We understand how frustrating it can be when the fit isn’t quite right. We’d be happy to help you with this. We do offer solutions such as extension or alternative sizing options to ensure a better fit and proper contact with the sensors.
Please reach out to us directly or share your order details, and we’ll make sure to find the best solution for you as quickly as possible.
Thank you again for your support, and welcome to the Ape Born family 💪
Best regards,
Joneza
Customer Success Specialist
My son wanted the simulator package…
My son wanted the simulator package that has the arms, and AB mat. We received the delivery within 8-10 business days, as expected. When we opened the box we realized the ab mat, ab simulator was not in the box. I contacted customer service and they were prompt to respond, I sent a video of what we received to show proof of what we were missing, early the next morning they contacted me and sent the missing items, for no extra charge. I would recommend using abeborn fitness again!
March 25, 2026
Unprompted review
Reply from apebornfitness.com
Hello Amber,
Thank you so much for sharing your experience!
We’re really glad to hear that your order arrived within the expected timeframe and that our team was able to quickly resolve the missing item for you. Providing prompt and helpful support is very important to us, so it’s great to know we could make things right.
We truly appreciate your recommendation and are excited for your son to enjoy the full simulator package!
💪 Welcome to the Ape Born family—congratulations on becoming an Ape Born Athlete! We’re grateful to have you with us and can’t wait to see you both crushing your goals.
Best regards,
Joneza
Customer Success Specialist
Avoid at all cost
Gee.. where to begin? Received an email confirmation order was 'on the way'; 9 days later the tracking information indicates a label was printed, nothing more. Customer service is non-existent; the one reply I did get was scripted bollocks. Then I discover I'm now enrolled in a recurring membership that I neither wanted, asked for, or needed. Customer service is still unresponsive since sending them an email to cancel. I've disputed the charges and cancelled my card so no other unexpected or unauthorized charges appear. I now know why there's no published phone number.
March 24, 2026
Unprompted review
Reply from apebornfitness.com
Hi,
Thank you for your feedback, and I completely understand how frustrating this situation must be. I’m truly sorry to hear about your experience, especially regarding the shipping delay, communication issues, and the concern about the membership.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and confusion caused.
I’d like to personally look into your order and ensure everything is resolved as quickly as possible, including confirming the status of your shipment and addressing the membership concern. I’ve requested your contact details through Trustpilot, once you share them, I’ll be able to locate your order and take immediate action.
We take feedback like this very seriously and are committed to making things right for you.
Best regards,
Joneza
Customer Success Specialist
Horrendous customer service
Horrendous customer service, bought a product of there’s it doesn’t work as sold and instantly contacted them for a return, they replied saying about how they may be able to fix it to which I politely declined and asked for the details to return and no reply’s dispite emailing them 10 seperate times👎🏼👎🏼👎🏼 please avoid buying from this company and reply to my emails so I can return this favour try poor product you sold me
February 27, 2026
Unprompted review
Reply from apebornfitness.com
Hi Matt,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been, especially after multiple attempts to reach us.
Please accept our sincere apologies for the delay in communication, this is not the level of service we aim to provide.
We have now sent a reply to your original email to ApeBorn Customer Service with the return details and next steps. Please check your inbox (and spam folder just in case), and let us know if you haven’t received it so we can resend it right away.
We’re here to make this right for you and appreciate your patience while we resolve this.
We truly value your feedback, and I’m committed to making this right for you.
Jawad
Head of Customer Success
My belt provided no stimulation in my…
My belt provided no stimulation in my center core. The company reached out and offered to send me a replacement.
Then it never arrived, and when i reached out again there was no response. Now i think I'm past warranty. Well played on their part to make sure i don't get a refund,
Total waste of $120
Kirt
January 30, 2026
Unprompted review
Reply from apebornfitness.com
Hello Kirt,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been, especially after not receiving your replacement and not getting a response.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
I’ve personally checked your order and can confirm that your replacement has now been processed. An email has been sent to you with the full details, including the next steps. Please check your inbox (and spam folder just in case), and let us know if you haven’t received it so we can resend it immediately.
Please rest assured that your warranty will still be honored, and we are committed to making this right for you.
Thank you for bringing this to our attention.
I received my stimulator today and only…
I received my stimulator today and only one of the zones works. It feels like a new sting and does not make my muscles contract! I have emailed customer service so we will see. If they make it right I will change my review!
March 22, 2026
Unprompted review
Reply from apebornfitness.com
Hello Jason,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating it must be when the product is not working as expected.
I’ve replied to your email through our customer service channel and will keep an eye out for your response so we can resolve this for you as quickly as possible.
Please rest assured that we’re here to make this right and will work with you to find the best solution.
Thank you for giving us the opportunity to fix this.
Warm regards,
Joneza
Customer Success Specialist
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