While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Apex EDI is a leading electronic claims clearinghouse for healthcare professionals in the medical, dental, optometry, chiropractic, and other health industries.
476 North 1500 West, 84057, Orem, United States
2.3
9 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RUN.....RUN.....DO NOT USE THIS SERVICE. THEY ARE HORRIBLE. AFTER YEARS OF USING THEM (FAIRLY INCIDENT FREE) THEY HAVE PLUMMITED IN CUSTOMER SERVICE. THEY HAVE BLOWN UP MY WHOLE BUSINESS CAUSING CHAOS TO LONG TO LIST WITH NEW PROBLEMS AFTER OLD.
Horrible customer service . Been waiting for almost a week to get a demo and haven’t yet. Called the other day to talk to Bobby and the guy said he didn’t work with him but also proceeded to say he was at lunch and would send him a message for me on teams . Never got that call or email .
I have emailed them three times over the course of several months on a valid email chain to request support and have been completely ignored. This company has horrible customer service. Pay the extra money for Office Ally.
Feels like the group of people are trying to be helpful but are lacking leadership and any issues that need any meaningful effort can take ages to be resolved
I signed an agreement with Apex in July to have them credential out new doctor. Without any prior notice in the middle of the credentialing process I receive an email indicating they are closing their credentialing department immediately and I will receive a refund in full. Weeks on and as of the date of the review I still have not received any money back from Apex. They did not do what they claimed to be experts in and now I must start over with another more reputable company to try to fix what they have started.
Reply from Apex EDI
Angela, we are sorry for the inconvenience and regret not being able to complete your credentialing. We did provide a refund to the card that was charged and provided you with a full status update and packet with all info to try to help with the transition process.
If a claim is straight forward Apex is easy to use but if there are any issues they are very difficult to deal with. We continue to be told it is our software to only find out it was the submission.
We have worked with Apex for over five years now, and I have no hesitation in recommending this company. We rarely have a problem, but if we do, their customer service is prompt and efficient, and they always follow up.
Overall things have been running smoothly, however we were told that we could upload documents to be sent with the claims, and unfortunately, this is not the fact. We are also having an issue with getting EOB's from BCBS, this has been an issue for months now maybe starting in October, and it has yet to be rectified.
Customer service is so helpful. They have gone above and beyond for me so many times. Excellent service and I would recommend them to anyone!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
