Apex Titanium Reviews 243

Ordered pans, knives, chopping boards….
So far : 2 pans and kitchen utensils that were damaged during transit.
Items are badly packaged. No order forms inside, no return label just in case.
No email detailing which item is arriving, no timescale .
Only contact is by form online to which you do not get a response!
Not professional at all.
I now doubt of the quality.
If you care to answer : order #KLE 32039

Where are my knives?

I placed my order on 2025-12-3 (Wednesday) and sent email to cancel the order on the same day. No reply on that day and on the following Thursday. The response email came on 2025-12-5 indicated that the cancellation could not be done once order was placed.

Finally, the order was received on 2015-12-16. There are a number of issues on the product received.

Before I get into the details of these issues. I like to mentioned the testable features of Titanium product.
1. Non-Magnetic, Not attracted to magnet.
2. Lightweight, much lighter than iron, steel, or stainless steel

Back to the issues on what I received,
1. My order is the Titanium Cook & Prep Bundle which include a pan (11") and a cutting board (15" x 11").
The pan size is 11 7/8 ", not 11" The cutting board is missing
2. Quality of pan
The material is not Titanium. It attracts magnet strongly and it's heavy. It is iron, not even stainless
steel.
The handle is packaged separately and comes with 3 nuts and a small wrench, which is completely
different from the product image on site. The screws were roughly soldered on the pan. I highly
doubt it will last.

Back to the company.
1. I have no proof but I suspect that the company is using AI to handle customer enquiries.
2. Based on reviews of other complaining customers, it appears the company is evolving to tempt potential
customer to place orders.
3. The company used low quality product as a substitute for the expensive product advertised on the site (they claimed the product is 100 percent Japanese handmade titanium).

2025-12-18 Update

1. The second part of the shipment (cutting board) arrived on 2025-12-17. A responsible merchant should have advised the customer about the split shipment. However, there was no indication of same. On top of that, the second shipment was shipped from the same address, without any delivery notice and tracking number.

2. The cutting board was in a package with dimension marked as 38 x 28 cm which agrees with the specifications on site. However, the actual measurement is 39.6 x 27.5 cm. Again, an indication of sloppy production.

3. The cutting board does not attract magnet. However, it is heavy and hence not made of Titanium. Also, the edges are not smooth.

4. I got an email from APEX on 2025-12-9 asking for a review. The review site was under Gorgias (gorgias.com). On the main page of Gorgias is a catchphrase as follows:

"Sell more and resolve support inquiries with Conversational AI

Where customer conversations feel personal, generate sales, and fuel your brand's growth"

You can imagine what kind of responses/emails customers may get.

The pans are described as "pure japanese titanium" however there is actually just a thin surface coating of this material. The rest is steel. The pan took a few weeks to be delivered from China. Pretty disappointed with this product!

This cutting board from Apex is not like the flimsy ones we bought on Amazon. It has no bounce when cutting and leaves no knife marks. This cutting board is 2x the thickness of other supposed titanium boards. It doesn’t flex when you pick it up. We cut a hard pumpkin on it and there were no knife marks even though I had to put extreme pressure on the knife in order to cut through the pumpkin.

Please do not be fooled by their return policy and money back guarantee. This does not apply on sales goods which is not clear. Also, they always seem to have a sale going on so you won’t be able to return the product unless it’s faulty. Not even a credit note. I bought one as a gift and tried to return it due to shipping delay (not their fault), but they would not accommodate a return in any way. Very expensive mistake. Always read trustpilot reviews and not those on the sellers site. Not reliable.

I ordered two “100% Grade 1 Japanese Titanium Cutting Boards” (one large and one medium) from apexiqo.com during their Holiday Sale (70% off), thinking it was a legit deal based on their website claims (SGS tested, non-porous, knife-friendly, lifetime durability, and 100-day risk-free money back guarantee). The total cost was around $150 USD after discounts. What a huge mistake!
It took over a month for the package to arrive from China, and it came in plain brown cardboard with no branding or protection—just wrapped in plastic.
When I finally received the boards, they were obvious fakes: thin stainless steel (measured thickness only 0.96mm instead of the advertised 1.8-2mm), heavy for their size (~750g for large, not lightweight like real titanium), magnetic (real titanium isn’t), and the edges had burrs that could cut your hand. I did a density test (weight/volume): around 7.46-7.9g/cm³, which is stainless steel, not titanium’s 4.51g/cm³. They dulled my knives after a few uses and had no “naturally antibacterial” feel—just cheap metal. Not the “pure Japanese titanium” they promised!
I initiated a chargeback with my bank (in the US) for “not as described/fraud,” and it was approved with provisional credit. But then Apex sent a guilt-trip email (via Gorgias) demanding I repay the refunded amount, claiming it’s “not fair for their small family-run business” and that I might receive both the product and the money. They ignored their own 100-day guarantee (“we’ll refund if it’s not quite right”) and ghosted my refund requests. This is classic scam tactics—false advertising, counterfeit goods, and harassment after chargeback.
Do NOT buy from Apex IQO! Save your money and go for real brands like Tivano or Taima for actual titanium boards. I reported them to FTC and BBB—hope this review warns others. Total waste of time and stress!

I placed an order in early November for an Apex Titanium cleaver, a gift for an old friend. Over one month later it has not been delivered and the customer service team at Apex Titanium, do not accept any responsibility for this (despite the law saying they are totally responsible.) I have had several emails promising to resolve and yet 5/6 weeks late nothing. Do not trust this company.

Hi, bought pure titanium pan from apex titanium( apexiqo.com), first it came with 2 parts: pan and handle+ screws in zipped bags to attach the pan. The picture on the website shows static handle. The pan came without any apex packaging, just wrapped in plastic and plan brown cardboard. Does not suit if you want to make a present. First, the pan burned and behaved like stainless still pan. After my complain - I got the explanation how to heat it properly and the result was much better. The coating seems to be titanium.

I ordered titanium cutting boards and immediately ask
Ed to cancel and for refund! They waited 3 days and.said the product was made and.sent already. Please be professional and truthful. If You expect business!!!!!

Nov 5th...Well, I am truly excited that I'll be receiving another Apex cutting board. I'll call it an early Christmas gift. Speaking of an early Christmas, my family is getting together this weekend to celebrate our early Christmas. We have it early November because my 3 siblings all go to Los Barriles near Cabo san Lucas for 1-3 months. My sister has a house there and I'll be joining them for the first time.
Every since my wife passed away from cancer this past summer I have vowed to take better care of my health. We always ate healthy, choosing organic whenever possible and that's what lead me to Apex. I was always leery about our plastic and wood cutting boards so I had a large tray of bleach solution outside to sanitize those boards.
I am packing my two Apex cutting boards to our family get together and I'll be using them to do the food prep.
Update Nov. 18th...Hi Gerry here. I just received my new Apex cutting board. I'm so happy because I forgot to repack my 2 Apex boards I took to our Family Christmas party. At least my brother is making good use of them. I was proudly showing my sister my Apex boards, and she said she just received her board but couldn't confirm if it was an Apex.
Again, thank you for the great customer service.
Gerry M

Apex cutting boards live up to the promise. I am very impressed!

Terrible experience – avoid this seller at all costs

I ordered a titanium pan online and emailed the seller just five minutes later to cancel the order. They refused, claiming that the item had already been handmade and packed within those five minutes — which is simply impossible. I reminded them that I have a legal 14-day right to cancel, but instead of accepting this, they kept repeating the same excuses and tried to pressure me with discounts.

They first offered a 15% discount, then increased it to 25%, but still refused to provide a return address. When the product finally arrived, it wasn’t even the same item shown on their website. The photos show a riveted handle, but the pan they sent was completely different.

I repackaged the item exactly as I received it and returned it to the address they eventually provided, which cost me an additional £54. After I sent it back, they suddenly raised the discount to 40% and asked me to recall the parcel. I refused and made it clear that I was exercising my legal right to return the item.

Despite returning the product at my own expense, they are still delaying and refusing to issue my refund. This seller has been dishonest, manipulative, and extremely unprofessional throughout the entire process.

I strongly warn others to stay away from this company. Even if they offered their products for free, I would never deal with them again.

I ordered the Apex cutting boards and am very pleased with them
They are easy to clean and don't retain bacteria. I use them for all my chopping. They also dint dull my knives.
I am going to buy the frying pan when I return from my trip.

I have been looking for a good cutting board that is clean and doesn’t stain or have residue from other foods imbedded into the wood or whatever the board is made of, and had 5 different boards for different food to not cross contaminate the foods but they didn’t come clean enough for me to feel confident there wasn’t anything to cause health issues! After replacing several of them, I saw the ad and decided I wanted to try one and ended up buying 4! So far I really enjoy using them and feel good that they clean nicely and I have no fear of any contaminates staying on the product! I recommend them, I think it was a good purchase!

DO NOT ORDER FROM THESE SELLERS! THEY ROB PEOPLE OFF!

I ordered a titanium hammered deep pan on 28th Nov 2025. Following a chaser email sent to check dispatch, the seller emailed confirming that the package was shipped along with providing a tracking number on 3rd Nov. The tracking details never showed any movement. On further chasing, on 6th Dec 2025 the seller gets in touch mentioning the item is out of stock! After lying initially about the product being disptached, the seller has the cheek to offer me only two options - to either wait for a period of another 2 weeks for the product to be restocked or to choose for another item which is starkly different. The seller is not processing refund or even offering to refund!!!! The price of the order is £112.00!!! Absolute thieves.

They look amazing out on the counter, so there is actually no need to store them away! In comparison to my old wooden and plastic boards which I have since thrown out, the apex board is much cleaner and just as easy to cut on. I would definitely recommend and have bought my daughter a set for christmas.

The material is great, feels very sturdy and won't break unlike other materials

The company falsley states their trust pilot score. It’s not accurate. They also refuse and returns or refunds. The company is based in china and has horrible to non existent customer service. I placed a duplicate order in error. Contacted them within seconds and they claimed they had no ability to stop an order and do not accept refunds for any reason other than defect. Terrible company. Do NOT TRUST

Don’t try and buy anything from this company
I bought it a pan from them , they said it is 100 days return , local shipping but all fake . They came from China and cheaply made in china . I have asked to cancel the order after I notice it came from China . They said please try to used it and it is good quality . They also explain why they came from China is because depending the availability of their warehouse ..
I understand not every came from China either bad quality but their website miss sale to me it made in UK . So I tried the pan which is tertible .. not sure what material they made from . The metail lost the colour … sticky. Event can’t cook a egg
I ask for refund but they said as I used so they can not refund ..
lost £129 !!

I thought it was a premium frying pan. Turn out it is cheap china made frying pan available at Tao Bao at 1/5 of the price I paid for.

Don’t buy from official website. Truly scam. Refund is difficult too, mailing fee and 15 % admin fee charges.