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Apex Car Rental  Reviews 

318
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being extremely professional, welcoming, and always ready to go the extra mile. Individuals looking for reliable assistance find that customer service representatives handle every request with exceptional efficiency and genuine care. Some people also felt that the overall booking and vehicle collection procedures are remarkably straightforward, fast, and completely hassle-free. Consumers frequently mention that the available automobiles and vans arrive in immaculate condition, offering fantastic value for money. Travelers appreciate the flexible long-term options and the reliable support provided throughout the entire duration of their lease.

What people talk about most

Service

Customers had positive experiences with service, highlighting the friendly, helpful, and professional staff... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Customer service

People report positive experiences with customer service, noting that the team is consistently helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Consumers find user experience to be very satisfying, highlighting that everything is easy to navigate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leased car service. Have been using for approx 1 year now with switchovers approx every 3 months (although it can be more often sometimes) for new cars that meet or exceed originally opted for vehicle... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and... See more

Company replied

Rated 5 out of 5 stars

The Ford Ranger Wildtrak that was rented was in fantastic condition, supplied by a company that clearly looks after both their cars and their customers. Everything was easy to navigate and there were... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Apex to arrange delivery of a 3 month hire car at short notice. Jordan did a fab job turning the paperwork around quickly and the car arrived a day early! Customer service was e... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Van Rental Agency

Written by the company

We specialise in providing new Cars, Pickups, Minibuses & Commercial Vehicles on a totally flexible basis with No Fixed Term Period, giving you vehicles when you need them for both Businesses and Private Individuals. Often referred to as a Car Subscription or Flexible Vehicle Leasing, you get all the benefits of Long Term Contracts but without Cancellation Penalties giving you total flexibility, just paying for the vehicle when you need it. We offer a huge Range of Volkswagen Cars and a huge selection of Ford Commercial Vehicles at very Competitive Prices. We have the latest Models on the latest 26 registration plates and offer a comprehensive range of latest generation Plug in Hybrid and Fully Electric vehicles alongside conventional Diesel and Petrol Vehicles We have recently seen a huge uptake in Fully Electric Vehicles where customers are looking to save money on high fuel costs. We have both Cars & Vans ready to hire. If you are looking for a vehicle whilst waiting for your new vehicle to be delivered, for a New Employee, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey. We offer delivery throughout the UK from one of the newest Fleets of Vehicles in the UK at very Competitive Prices. Discounts available for Multiple Vehicles


Contact info

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Electric Ford Explorer

Save Fuel Costs with the Fully Electric Explorer over 300 mile Range

5.0

Excellent

TrustScore 5 out of 5

318 reviews

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5.0

All reviews

(318)

291 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy Lease Process

Easy process and team was very helpful. Timely delivery and good orientation on the car.

July 1, 2026
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Reply from Apex Car Rental

Thank you for your review. I will pass it on to the Branch you hired from and Thank you for choosing Apex

Rated 5 out of 5 stars

Service was great from start to finish

Service was great from start to finish. Josh was excellent and guided me through the process. The van turned up on time and in perfect condition. Can't fault value for money and service. Thank you.

June 30, 2026
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Reply from Apex Car Rental

Thank you very much for your review. I will ensure your comments are passed on to Josh who I know will be pleased to read them. It is always great to see a review like this and Thank you for hiring from Apex.

Rated 5 out of 5 stars

Once again, great service. Can't thank you enough.

I've used Apex now for years and they have always offered great prices, great vehicles, a friendly and professional service, and have accommodated my needs at short notice sometimes.
Everyone has been brilliant, and the warm welcome each time makes them feel like family. Can't thank them enough. And the lift back to the airport each time has been invaluable and a great way to end my stay.

May 24, 2026
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Reply from Apex Car Rental

Thank you very much for your lovely review, if is always great to read one like this and I will ensure it is passed on to the Branch you hired from. Thank you for hiring from Apex

Rated 5 out of 5 stars

Very helpful and supportive team.The…

Very helpful and supportive team.The fact I’m not tied in to one specific vehicle for more than 28 days has allowed me to change vehicles according to my needs.
Thanks everyone at Appex .

June 4, 2026
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Reply from Apex Car Rental

Thank you for your review. I am glad you are changing your vehicle to suit your needs, that is exactly what we do and what we are here for. Thank you for hiring from Apex

Rated 5 out of 5 stars

Jordan at Apex Car Rental has been an…

Jordan at Apex Car Rental has been an absolute pleasure to work with. She has assisted us with hiring fleet vehicles and has consistently provided an excellent level of service. She is always friendly, professional, and incredibly responsive, making the whole process smooth and hassle-free.

Nothing ever seems to be too much trouble, and she goes above and beyond to ensure we have the right vehicles when we need them. Her communication is excellent, and we always feel confident that everything is being taken care of.

Thank you, Jordan, for your outstanding support. I wouldn't hesitate to recommend both Jordan and Apex Car Rental to anyone looking for reliable vehicle hire and exceptional customer service.

June 25, 2026
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Reply from Apex Car Rental

Thank you very much for your lovely review, I have passed it on to Jordan and her Manager. It is always great to read one like this and Thank you for hiring from Apex.

Rated 5 out of 5 stars

Great service

Great service, good car (I had a VW Polo) and competitive rates. Josh and his team has been wonderful during the entire process of hiring the car.

June 24, 2026
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Reply from Apex Car Rental

Thank you for your nice review, I have passed it on to Josh to read too. Thank you for choosing Apex.

Rated 5 out of 5 stars

Professional service and good comunnication

Always professional service and good comunnication. We have been renting since 2020 and all the members of staff we have been dealing with are excellent.

June 17, 2026
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Reply from Apex Car Rental

Thank you very much for your review. It is always great to read one from a Long Term Customer and especially nice to hear all of our staff have been excellent and looked after you over the 6 years. Thank you very much for hiring from Apex

Rated 5 out of 5 stars

Everything went smoothly from start to…

Everything went smoothly from start to finish.
The van was in excellent condition, and extremely well presented. Brilliant value for money.
Elise Bradley is a credit to the organisation. Efficient, pleasant, and dealt with the whole rental with the minimum of fuss.
I shall definitely use Apex again.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Hired a van

Hired a van. Easy to book online. Staff at the rental office friendly and efficient.
Van exactly as we wanted.
Return process simple and quick. All in all a good experience, no complaints at all. Would recommend.

June 22, 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for sharing your experience hiring from us. It is always to hear of a positive hire, the staff were helpful and the van was exactly what you needed. Thank you for choosing Apex and hopefully we will see you again soon.

Rated 5 out of 5 stars

Elise was great from start to finish

Elise was great from start to finish. Explained all the rules regarding the van hire and the price was great! There was an issue with the electronic paper work online which Elise solved very quickly which I was thankful for. She even offered to show me how to use the Electric Van which in hindsight I should have accepted as it took a little while to figure out the handbrake. Thanks again!

June 20, 2026
Unprompted review
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Reply from Apex Car Rental

Thank you for your nice review. I have passed it on to Elise who was pleased to receive it. I am glad to see the handover went well and you enjoyed the Electric Van. Thank you for choosing Apex.

Rated 5 out of 5 stars

Extremely straight forward process.

Very straightforward process from start to finish. I got an employee a Tiguan which he’s delighted with and Aisling was professional and well mannered.

June 19, 2026
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Reply from Apex Car Rental

Thank you for your kind review and I am glad your new employee likes the Volkswagen Tiguan. I will certainly pass your comments on to Aisling and her Manager who will be very happy to receive it and Thank you for choosing to hire from Apex.

Rated 5 out of 5 stars

Josh was really helpful

Josh was really helpful! Details about the delivery etc clear and lots of information sent out. Would recommend so far!

June 19, 2026
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Reply from Apex Car Rental

Thank you very much for your review. I will make sure a copy is sent to Josh and Thank you for hiring from Apex

Rated 5 out of 5 stars

Apex car rental are very professional…

Apex car rental are very professional and keep you updated on every progress during your rental. Cars are brand new and great value.
Once car has been delivered I have dealt with Ashleigh and Belinda who are both professional and extremely helpful. I would highly recommend Apex !!

June 18, 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for your kind review. It is always nice to receive one from a long standing customer and especially good to hear Belinda and Ashleigh are going a great job too. Thank you for hiring from Apex.

Rated 5 out of 5 stars

You must use Apex.

Absolutely amazing service from beginning to end. Booking was simple. Pick up was simple. Great team and excellent customer service. The van was amazing! Couldn't fault anything and highly recommend.

June 18, 2026
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Reply from Apex Car Rental

Thank you very much for your positive review. It is always great to receive them, I will ensure it is passed on to the team that dealt with you and Thank you for choosing Apex.

Rated 5 out of 5 stars

I am a sole trader customer of Apex

I am a sole trader customer of Apex, have been for more than a decade and had a variety of vehicles during that time. I have found them courteous and helpful throughout and have maintained their professional standard over a prolonged period! If anything, their customer service has improved, bucking the trend of failing standards elsewhere.

June 1, 2026
Unprompted review
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Reply from Apex Car Rental

Thank you for a very positive review, and hiring from us for over 10 years. It is always great to know you are getting the service you like and hopefully we can keep hiring to you for another 10 years. Thank you for hiring from Apex.

Rated 5 out of 5 stars

I've been leasing with Apex for the…

I've been leasing with Apex for the last three years, the customer service is excellent as are the cars, which get changed regularly. They offer flexible lease terms and are competitive on price. I recommend.

June 18, 2026
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Reply from Apex Car Rental

Thank you for your kind review. It is always great to see one from a long term customer. I will ensure it is passed on to the Branch and Thank you for hiring from us

Rated 5 out of 5 stars

Apex does exactly what it says on the…

Apex does exactly what it says on the tin.. Great cars at affordable prices, flexibility and great service .

June 18, 2026
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Reply from Apex Car Rental

Thank you and Thank you for choosing to hire from Apex.

Rated 5 out of 5 stars

long-term client review

I’ve been renting with Apex Car Rental now for over a year. I didn’t want to be tied down to a lease contract, due to unknown life circumstances, so the rolling short term contract works very well for me. I don’t normally write reviews but I really would like to recommend this company to others, they’ve been great. Truly can’t fault them. They are an independent company, with a great and helpful team. V professional & reliable. Delivery and vehicle exchange is always smooth and the cars I have received are almost always brand new. I’m so grateful I found Apex, it’s made my life a lot easier this past year!

June 18, 2026
Unprompted review
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Reply from Apex Car Rental

What a lovely review and Thank you. It is always great to hear our service has been great for you and our rolling contract work for you. I will pass your review on to your Branch and once again Thank you for hiring from us

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