Apollo Scooters Reviews 1,313

Huge shoutout to the Apollo team—especially Charles—for the smooth accommodation. I missed adding the free headlight to my Apollo Go order, but they still made an exception after I reached out. They were quick to respond from the start—solid customer service all around.
The scooter is exactly what I was looking for: portable, easy to store, yet packs serious power. Perfect for my daily commute and quick errands. With gas prices these days, it’s a no-brainer.
Setup was simple, and the included toolkit was a nice touch—had me feeling like a mechanic for a bit.
Best part? The whole family’s into it. My son picked it up fast, which honestly got me, and yeah… happy wife, happy life.
Looking forward to putting more miles on this dual motor with better weather coming. Nothing but fun times ahead!

I recently replace the front for on my apollo go and and need some some assistance they team at apollo helped me in all the right ways to get the replacement done I really appreciate these guys

Excellent scooters. Excellent customer service.

I was fortunate enough to hit a sale because otherwise I would have had to go elsewhere. Being my first elect scooter I went with the Explore 2.0. I felt I needed a scooter to explore my city and scout photo potential opportunities. The online process was great! Everything one needed to know about the scooter and it's warranty was clearly defined. Not spending a lot of time looking for answers is a HUGE +. The pay monthly option was a godsend. I received my new Explore so quickly that It felt like my neighbor next door sold it to me. Small downside was that an adult signature was needed upon delivery but I get it and it worked out. It is difficult to describe the quality of this scooter. The premium feel, aesthetic, and ride of this scooter is above & beyond what I expected. I have come across scooters like the Lime, Bird, and another scooter (forget the brand) and the comparison is unmatched. Not even runner's up against my new Apollo. Even the app is ridiculously good. In my opinion, I rarely come across brands/companies that actually care about their Customers and the craftmanship of their products. 9x's out of 10 you receive an overpriced subpar product. THIS IS NOT THAT. Unless Apollo changes how they do business in the future I will continue to support the brand with my mouth and $$. FYI the phone attachment is $15 additional and a phone case (Amazon) is about $50. For now I am fine not attaching my phone. I just need a reliable & safe way to Explore. Very torquey scooter BTW. Love it!

I had previously owned an Apollo city 2023 single motor. It was in a pothole accident in Jan 2026.. a few weeks later I bought a new scooter from Apollo. But had to return it unopened when I ended up with guillain barre syndrome and a stroke that left me unable to walk/talk 2 weeks after the pothole incident

After months of hard work, i got my mobility back!! So, yesterday I repurchased the same scooter and Apollo gave me the same "no taxes" deal I had the first time. This meant a lot to me and felt like a reward for all my hard work.

Thanks Apollo! You have a customer for life ❤️

Cheap quality, constant breakdowns, rude and subpar customer service, I took my business to Segway and have never been happier. I highly DO NOT recommend Apollo.

I bought this scooter 8 months ago and have only been able to use it for about 5 months due to repeated issues.

It has already needed two repairs, both for water damage, despite normal city use. The first repair alone took 3 months, which made it completely unusable for a long time.

This has caused me to be late for work multiple times and is now affecting my job. I previously owned a much cheaper scooter for 5 years with no issues, so this has been very disappointing.

When it works, it’s fine, but it’s not reliable for daily commuting. I cannot recommend it.

Katy was super helpful. That's the customer service I was looking for with Apollo

Oh my goodness 🙌🏿🙌🏿🙌🏿 - I wish I had bought this sooner (I bought used 2023 Citypro, in excellent condition) because it’s clearly one of my favourite purchases. 😍😍😍 I’m in Love, glad after some time of watching videos by Apollo, ESG and many others, it’s a well balanced Scooter and my 3yr old Loves it, now I have to get him his own Safety gear 😅 so he’s safe. Thanks for being Canadian. My next model will be my first choice the Apollo phantom (Stella edition) once I pay off my CC balance for CityPro ☺️👍🏿

Very efficient scooter. Fun ride

Bought an Apollo scooter in 2022. Used it every now and again. Battery completely dead.

Six months of back and forth with their support team (Chatbot) led to this gem from their CX Team Lead Gio:

'Your threats are uncalled for, unreasonable, and I believe you know that.'

That's how Apollo treats customers with legitimate product complaints.

Their explanation for the dead battery? Light use degrades batteries. Heavy use degrades batteries. Basically, use it or don't, the battery will fail and that's your problem.

Their solution after six months? A 20% discount on a $650 replacement battery for a product that failed under normal ownership conditions. Declined.

They also implied, with zero evidence, that I hadn't properly maintained the scooter.

Premium price. Disposable product. Dismissive support. And when you push back? They call you unreasonable.

Save yourself the headache and buy from a company that stands behind their product.

Apollo clearly does not.

I'll start with the product. I purchased an Apollo Phantom 2.0 Stellar and it is simply incredible, yet far from simple. I've owned several scooters in the past and was looking to upgrade. After shopping around for a while and reading about how great the Apollo app has become, I decided the Stellar would meet my needs perfectly however while reading the specs on paper I was concerned I might be left wanting more, I couldn't have been more wrong. This thing is a rocket. Especially in ludo mode the pull is incredible, I would personally say much more then 7000 peak watts should be able to achieve. This leads me to believe that either almost every other company is being deceptive about the power of their scooters or Apollo is being very humble. The instrument layout is perfect and I can't figure out why more companies don't do something similar, 4 buttons and the best tuned throttle I've ever used makes it intuitive and controllable. A small thing like having a turn signal button on each side and making an audible notification as well as showing it on the screen is something I didn't even know I needed until I bought the stellar. I have to mention my favourite part on the scooter which is easily the dedicated lever for the regen brakes, I leave mine set to maximum and I rarely have to use the hydraulic brakes. The regen lever is tuned as perfectly as the throttle and it allows for the smoothest silent stops I've ever had while also adding power back into the battery, with this available you probably don't need some of the strongest 4 piston hydraulics brakes I've used but considering they look like a work of art and really make the scooter pop I'm very glad to have them. My only complaint is that the matching orange anodized heat sink is on the bottom of the deck and I don't get to see it as often as I'd like. Also being over 200lbs I was certainly surprised when I was easily able to achieve over the maximum range they had listed in the specs. I've performed some things that probably should never be attempted on a scooter including a few drops off obstacles that were over 4 feet high and the only sound that came from the scooter is the stem latch bouncing once before clinging back to the magnet. It's extremely tough and durable. Now for the company. I have no affiliation with Apollo at all, I don't know anyone from the company nor am I a repeat buyer this is the first product I've purchased from them. I made a mistake while ordering my scooter which left me without the extra free product as well as points awarded from making a large purchase. When I recieved my scooter and realized my mistake I messaged Apollo just through the chat on their website and almost immediately a live person messaged me back thanking me for the purchase and fixing my mistake right away. They sent me the free gift and awarded me all the points for the order, I was truly blown away by the customer service. My experience has led me to believe that anyone saying their service is slow or they don't respond and won't fix any problems must be written by a competing company. It seems impossible to me that i could be treated so well so quickly and have all my problems solved within 24 hours and yet another person can't get a response or is left without help at all, I'm not in the habit of accusing people of lying but that being said it clearly doesn't add up to the truth. Anyone considering buying a scooter or an e-bike should absolutely take a closer look at Apollo. I will 100% be a repeat customer from here on in and I genuinely look forward to seeing what they come out with next. Waking up everyday knowing that I get to hop on the Stellar and have an amazing ride each and every time while being awarded amp points that I can get free products with makes having to go to work a lot more tolerable.

Bought an Apollo Go 2 years ago, I’m still on the same brake pads and tires from my original purchase the regenerative braking system makes for a less maintenance situation and still provides you with the necessary stopping power without hardly ever putting wear on you’re pads I only use them in emergency situations, I have 1,000 miles on it and not one issue it’s been great, compared to my experience with Gotrax & Solar scooters that broke down on me in just 4.5 months combined between them both ,Gotrax gx2 - solar ff lite . So I decided to stick with Apollo for my next big purchase I preorder the Apollo explorer stellar edition coming out q4 2026 that machine looks state of the art. Alex with the support team answered all my questions in a timely fashion and was amazing with every detail so if you wanna ride in style & go hard Go Apollo 🔥

I own an Apollo Pro scooter, and getting tyres in the UK has been a nightmare. Apollo’s only solution was to send me an Amazon link charging $153 per tyre. I’m not prepared to pay such extortionate prices, especially with no real UK support, so I’m seriously thinking about selling it.

I opened a ticket about an issue I had with their app, and they got in touch with me during the weekend. The ticket was resolved in no time, right in the next week. They were great and helped me throughout the whole process. Prime customer support!

Its still winter so I haven't had a ton of opportunities to ride yet. The build quality seems very high quality though. Speed is great, regen brake is great, range is great, especially if you keep it around 27kph, which still gets you around the city in good time.

The things I wish it had though.
1) Being able to see how much charge time is left when charging.

2) Option (in app) to have regen brake activate automatically when throttle is disengaged. Thats how it works on my niu scooter and it just gives me such piece of mind and has genuinely helped me avoid a few crashes.

3) Not being able to natively see the exact battery % on the display is annoying.

Overall though the scooter is amazing. The tweaks i mentioned would make it perfect imo and id never even look at another brand again.

Great experience, love my third scuter a purchase from here, best scuter u can purchase in 2026 100% fast shiping

I have my Apollo Go for like a month now. I really enjoy it with what I brought it for. A commuter scooter to get me from home to the train and then work. I rated a five because overall the scooter is awesome to me. I did not push it to see how long I can get on a charge. The most I went is three days with out putting it on the charger at 56% but the speed is great for me pushing it to 25 mph. The only thing is that the app seems not accurate when it comes to the percentage of the battery. When I first turn it on it might say 91% battery but when I start riding it goes to 75% battery with it being the second day without it being charge. It is also me trying to test how long I can go between the next charge. So example is when I get home from a work day it might say 80% but on the next day commuting to work it will say 71% after it said 80% the day before.
Overall I do not have a problem with my Go its a awesome scooter for what I use it for. Speed is nice and as far of battery life, it is good so far. The scooter is beautiful and is a eye catcher.

Great customer service, great product and great fun riding my new scooter. Would recommend to anyone looking for an electric scooter. Thanks apollo!

Apollo’s are great scooters! Definitely a head turner. But it also becomes a head scratcher how a Bluetooth disconnect during a firmware update turns out to be a controller replacement at the end. After a decent amount of days in the shop with a scooter around 6 months old and very low mileage here is a review! If I knew that may be would have bought something else. Now fingers crossed it doesn’t happen again!