Apollo Outwear Reviews 

114
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Delivery to UK took more than three weeks, which is not good by current standards and I had to chase it up to get any info about expected ETA. The item itself was as described (a lace robe) but was no... See more

Company replied

Rated 5 out of 5 stars

Just got a sweater from this gothic store, and wow, totally in love with it! Super comfy and truly unique design. Every time I wear it, I feel like it just fits my aesthetic perfectly. Would definitel... See more

Rated 5 out of 5 stars

Absolutely in love! Found an amazing pullover and it fits like a dream. The details are meticulous, truly paying homage to gothic style, and it's super comfy too! Def recommending this place to all my... See more

Rated 5 out of 5 stars

Just recieved a pair of gloves from the site, and wow, seriously impressed with both the quality and the style! They’re perfect for my late-night bike rides, keeping me warm without sacrificing grip.... See more

Company details

  1. Clothing Store

Written by the company

Apollo Outwear is a fashion brand specializing in high-quality, durable outerwear and leather accessories for both men and women. Known for their stylish and rugged leather jackets, the brand caters to those seeking premium garments that blend functionality and fashion. Their collections feature items such as coats, footwear, bags, and gloves, all crafted from genuine leather with attention to detail. Apollo Outwear emphasizes versatility, making products suitable for various seasons and occasions. They frequently offer discounts, allowing customers to access luxury fashion at affordable prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

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4.3

All reviews

(114)

1 review in the last 12 months

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Rated 1 out of 5 stars

To add to the bad reviews

To add to the bad reviews, I ordered a skull sweater which looked pretty decent online, although a little pricey. Took like 3 weeks to arrive, didn't match the online pic, then wore it exactly once and a seam blew out from the armpit to the elbow. Contacted them to exchange and they wouldn't. Bad quality, bad customer service. Get your fast fashion elsewhere

September 13, 2024
Unprompted review
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Reply from Apollo Outwear

We're really disappointed to hear about your experience, Spencer. It's crucial for us to ensure our items match their online descriptions and last accordingly. We apologize for the issues you faced and for our service not meeting your expectations. Please let us remedy this at support@apollooutwear.com.

Rated 1 out of 5 stars

Awful quality

Awful quality. Supposed to be black and white but has pink on it as well! Badly made and poor , cheap material. The image was blurred and looked like low resolution. Total rip off.

June 27, 2024
Unprompted review
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Reply from Apollo Outwear

We're truly sorry to hear about your experience, Paul. It's disappointing to know the quality did not meet expectations. We strive to do better, and your feedback is crucial. Please reach out to us at support@apollooutwear.com for assistance.

Rated 5 out of 5 stars

Did an order- didn’t get a tracking…

Did an order- didn’t get a tracking number , so thought I’d check on here !! Within 5 minutes I thought, ‘damn , I’ve been done’!
My skull jumper just arrived (£50!!!!) - and I can’t lie - it’s absolute quality ! Great size and extremely well made . It’s a little pricey , but paying £10/15 over the top is miles better than wasting £50.

June 23, 2024
Unprompted review
Rated 3 out of 5 stars

Delivery to UK took more than three…

Delivery to UK took more than three weeks, which is not good by current standards and I had to chase it up to get any info about expected ETA. The item itself was as described (a lace robe) but was not of high quality. As I was always intending to adapt and remake it into a rather different garment that was not too much of a problem, but it does look more like a negligee than a robe. So be careful

April 22, 2024
Unprompted review
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Reply from Apollo Outwear

Dear Penelope, we truly regret the issues you encountered with the delivery and the quality of the lace robe. We are committed to improving our services and products. Please reach out to us at support@apollooutwear.com for any future concerns or assistance.

Rated 1 out of 5 stars

Warning

Warning! Really bad kavlite, didn't look like the picture. Worthless customer service, returns to China. Have made a return but do not get the money back.

February 27, 2024
Unprompted review
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Reply from Apollo Outwear

We are sincerely sorry to hear about your experience, Ella. It's disappointing to learn that the item didn’t meet expectations and that our support was not satisfactory. We strive to improve and your feedback is crucial. Please contact us at support@apollooutwear.com so we can resolve the return issue.

Rated 1 out of 5 stars

The product is nothing like described

The product is nothing like described. Gothic Cloak is NOT anymore than a cheap costume cloak. It cost far too much for what it is. I wish I had sought reviews before ordering. Got burned badly. Do not order from this company!

February 8, 2024
Unprompted review
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Reply from Apollo Outwear

We're truly sorry to hear about your disappointment with the Gothic Cloak, Linda. Please reach out to us at support@apollooutwear.com so we can work towards resolving this issue and improving our offerings.

Rated 1 out of 5 stars

Scamming liars

Scamming liars. Report to everyone you can. Dispute charges and file BBB charges.

September 19, 2023
Unprompted review
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Reply from Apollo Outwear

Dear Mike 'Redeye' Lavens, we genuinely regret any inconvenience caused and take your feedback seriously. Please reach out to us at support@apollooutwear.com so we may rectify the situation. We're committed to improvement and your satisfaction is crucial.

Rated 1 out of 5 stars

Worst company I've ever dealt with

Worst company I've ever dealt with. This company needs to be shut down for false products. Fighting to return a cloak I bought for my son for $70. Received it and it's nothing more then a Halloween costume you buy for $20 at Walmart. Asked for info on how to return and just keep getting same run around about sending a photo showing what it is wrong with it. It is not even close to what I wanted or was shown on the website. Tired of companies like this taking advantage of hard working people and finding scams to keep their money.

November 10, 2023
Unprompted review
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Reply from Apollo Outwear

We sincerely apologize for the dissatisfaction you've encountered, Ramona. At Apollo Outwear, our goal is to enhance every shopping experience. Please send us your order details to support@apollooutwear.com, and we'll resolve this promptly.

Rated 2 out of 5 stars

Wouldn’t buy again

Wouldn’t buy again
Service responsive. But no real solutions. Product fabric way thinner than I expected on a retail $80 product.
Unable to refund or exchange. Advised me to buy a second one with a 40% discount. They could have included the link to the purchase portal… but didn’t.
I was like 40%? Not sure that’s really a bargain when I bought the first one for 50% off in in the week after Halloween.

November 18, 2023
Unprompted review
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Reply from Apollo Outwear

We sincerely apologize, Roger, for the disappointment with the product and our service response. Your feedback is crucial, and we are looking into enhancing our fabric quality and support processes. Please reach out to us at support@apollooutwear.com for further assistance.

Rated 1 out of 5 stars

If I could give negative stars I would.

If I could give negative stars I would.
Absolute shambles of a company.
Gothic style jacket XXL suitable for chest size 52”.
It arrives and chest measurement is hard pushed to reach 44”.
I am advised that for refund I have to return it to China, at my expense, which will cost £40. I only paid £65 for it.
This is their error.
PayPal dispute here we come.

November 12, 2023
Unprompted review
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Reply from Apollo Outwear

We're truly sorry for your disappointing experience, Greg. The size discrepancy is concerning, and we understand the inconvenience it has caused. Please allow us to address this by contacting us directly at support@apollooutwear.com for a satisfactory resolution. We strive to better our services and your feedback is vital in this process.

Rated 1 out of 5 stars

I bought a jacket in August

I bought a jacket in August, as their size tables are wrong, the jacket didn’t fit. They asked me to send the jacket back so they will send a jacket well sized.
I sent the parcel in August to China, 2 months later the parcel came back because it was not claimed. They asked me to sent it again…lost of money and time
The jacket costs €70 and the mailing costs 33€. Don’t buy their products ! Rated 1 star as I was unable to rate 0

October 20, 2023
Unprompted review
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Reply from Apollo Outwear


We're really sorry to hear about the issues with your jacket size and the shipping trouble. We aim to ensure all customers are satisfied and this is certainly not the standard we strive for. Please reach out to support@apollooutwear.com so we can resolve this promptly.

Rated 1 out of 5 stars

Scam

Scam. Ads on social do not match the actual product at all. Plus they're currently trying to convince me that I need to pay for shipping for returns, even though their website policy states the opposite.

September 4, 2023
Unprompted review
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Reply from Apollo Outwear

We sincerely apologize, Eugene, for the frustrating experience. It seems there's been a misunderstanding concerning our return shipping policy. Please forward your concerns to support@apollooutwear.com and we assure you that we will clarify and rectify the issue efficiently.

Rated 1 out of 5 stars

Such a scam!

Item purchased : Medieval Gothic Tailcoat (65$)

The thick velvet aspect presented on the photo of the site suggests that it is a quality jacket, with the same solidity and the same comfort as a suit jacket. But no ! It is synthetic fiber and single layer (no jacket lining).

Seams are coarse, frayed and flimsy; the buttons are only held by three turns of thread; the pockets are fake. We will talk again about the notion of "superior quality".

September 6, 2023
Unprompted review
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Reply from Apollo Outwear

Thank you for your feedback, Esba. We regret to hear about your dissatisfaction with the quality of the tailcoat. It's clear we've not met the expected standards. We are already looking into the issues mentioned and will work to improve our product quality. Thank you for bringing this to our attention, and please reach out to support@apollooutwear.com for further assistance.

Rated 1 out of 5 stars

total scam store

From China they sent you something that vaguely looks like the shape of the product you thought you bought.
judging from by the quality you wil know right away that you've been had.

August 23, 2023
Unprompted review
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Reply from Apollo Outwear

We sincerely apologize for the disappointment caused by your recent purchase at Apollo Outwear. Your experience does not reflect our quality standards. We're committed to making this right for you. Please contact us directly at support@apollooutwear.com so we can resolve this promptly

Rated 2 out of 5 stars

Men's Hooded Trench = Spirit Halloween…

I purchased the Men's Hooded Trench Coat. Yes, it was on clearance. Good thing, too, I would be very distressed if I'd paid over $120USD for a garment that is made barely higher quality that a Spirit Halloween store costume.

August 15, 2023
Unprompted review
Apollo Outwear logo

Reply from Apollo Outwear


Dear Anna, we apologize for the disappointment with the Men's Hooded Trench Coat. Your feedback is crucial, and we're committed to improving our quality standards. Please reach out to support@apollooutwear.com for assistance. We value your input and look forward to making things right.

Rated 1 out of 5 stars

Not happy with my purchase at all

Not happy with my purchase at all. Bought a Gothic Tail Coat. Received a terrible manufactured piece of clothing. Looks nothing like the pictures and the came with a skew zip feature in front that was not indicated on the original pictures or description. Contacted customer support that took ages with replies and stated they would give me a discount on my next purchase, but who would want more terrible clothing if their 1st attempt was so horrific. When asked for a full refund on return, I was told to send it back at own cost but was not furnished a return address. Terrible! Never buy from them. DO NOT USE THIS COMPANY!!

July 8, 2023
Unprompted review
Apollo Outwear logo

Reply from Apollo Outwear

We apologize deeply, Anton, for the issues with your order and the service shortcomings. We strive to offer the highest quality and your experience certainly does not reflect our values. We will make sure to improve and ensure a better service in the future.

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