AstroPay Reviews 9,587

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user experience as positive, describing it as very fast, immediate, super quick, and simple. Many people are satisfied with the efficiency and ease of use, making their interactions pleasant and productive. However, some customers also noted significant issues with payment processing, customer service, response times, and refunds. There were reports of payment processing issues, delays in transactions, and account access problems. Reviewers were dissatisfied with the customer service, citing slow responses, robotic replies, and a lack of clear answers or resolutions, particularly concerning refund processing difficulties.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many customers report significant issues with funds being... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing very poor support, unacceptable... See more

Response time

Consumers consistently express dissatisfaction with response times. Many report receiving generic, robotic,... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant frustration and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, including loyal users... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied, everything is very fast and immediate. I always send remittances in various currencies and they are all delivered instantly. I always recommend them!

Company replied


Company details

  1. Financial Institution

About AstroPay

Written by the company

AstroPay is the global wallet for creators, travelers, freelancers, entepreneurs, adventurers, fans... you name it!
Manage your money globally with ease and confidence. Hold, send, and spend in 50+ currencies.

visit-Astro-Pay-TP

Contact info

Our Support team is here for you.

We will assist you with anything you need, whenever you need.

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Great Wallet

September 3, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Iván.

We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Very recommended and easy to use

December 15, 2023
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Erik.

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

If there's anything more we can do for you, please let us know. We look forward to continuing to serve you!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

I’ve been using this wallet for the…

I’ve been using this wallet for the past month, and I can honestly say it’s one of the best decisions I’ve made! As a freelancer, receiving my payments in US dollars has never been easier.

September 15, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Patrick.

Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Best wallet ever

Best wallet ever, I receive there all my usd payments as a freelancer and it works smoothly! Totally recommend

September 15, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Mariana.

We’re thrilled to see your positive review on Trustpilot! It’s incredibly rewarding to know that you’re happy with AstroPay. Your satisfaction makes all our efforts truly worthwhile. We remain dedicated to upholding this high standard of service and to exceeding your expectations.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

It's a great tool

It's a great tool. I used it to make payments in Europe without any problem.

August 12, 2024
AstroPay logo

Reply from AstroPay

Hi, Fernando.

Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with AstroPay. Your encouraging feedback motivates us to keep aiming for excellence in all that we do.

Kind regards,
AstroPay Support Team

Rated 5 out of 5 stars

Great for remote workers/digital…

Great for remote workers/digital nomads. UX is amazing vs. similar products.

September 13, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Benjamin.

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

If there's anything more we can do for you, please let us know. We look forward to continuing to serve you!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Excelent...app

Excelent...app

September 13, 2024
AstroPay logo

Reply from AstroPay

Hello, Francisco.

We greatly appreciate you sharing your positive experience with AstroPay! It’s wonderful to know that you’re happy with our services. Your feedback is invaluable and drives us to keep enhancing and perfecting our services.

Warm regards,
AstroPay Support Team

Rated 5 out of 5 stars

Handy

Handy, easy to use. Only withdrawal takes too much time sometimes. All functions are working properly. Overall it's ok.

September 13, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Subir.

We’re so happy to read your positive review on Trustpilot! Knowing that you’re satisfied with AstroPay makes all our efforts worthwhile. We’re committed to maintaining this high level of service and surpassing your expectations.

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

This is easy to use and most probably…

This is easy to use and most probably in transfer the money in other account but as my experience I suggest please provide a high security service for stop risky and fraudulent involvement because we don't know about third party (sender) in past effected our bank account after this type service and still issue unresolved.so clearly mention all the details in receipt for all transactions by whom receive and by whom sending & what was the purpose.thanku

December 30, 2023
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Abhishek,

Thank you for sharing your experience with AstroPay! We’re delighted to hear that you’re generally pleased with our services. We’re taking your feedback into account, as it motivates us and helps us strive to provide the best experience possible.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Kind regards,
AstroPay Support Team

Rated 5 out of 5 stars

AstroPay is incredible #invictus

AstroPay is incredible! Best wallet in the world. It’s truly #invictus vs other wallets

September 13, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Deepak.

We are thrilled to read your positive review on Trustpilot! Hearing that you’re satisfied with AstroPay makes all our efforts truly rewarding. We're dedicated to maintaining this standard of service and going beyond your expectations.

Kind regards,
AstroPay Support Team

Rated 5 out of 5 stars

recommended without a doubt

Excellent experience, intuitive and easy to use. Great application. happy with the experience

September 6, 2024
AstroPay logo

Reply from AstroPay

Hello, Gabriel.

We were thrilled to read your positive review on Trustpilot! Knowing that you’re happy with AstroPay fills us with pride and motivates us to keep working hard. We’re dedicated to maintaining this level of service and continuously exceeding your expectations.

Kind regards,
AstroPay Support Team

Rated 5 out of 5 stars

Easy to use and never had a problem

Easy to use and never had a problem! Customer Service is always available to help with questions!

September 12, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello there,

Thank you so much for sharing your positive experience with AstroPay! We're overjoyed to know that you're pleased with our services. Your feedback encourages us to keep improving and delivering the best experience to all our users.

Kind regards,
AstroPay Support Team

Rated 5 out of 5 stars

As someone who works remotely…

As someone who works remotely internationally, it’s a great and versatile wallet to streamline spending

September 13, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Alberto.

Thank you so much for sharing your positive experience with AstroPay! We're absolutely delighted to hear that you're happy with our services. Your feedback truly inspires us to keep enhancing and delivering the best possible experience for all our users.

Kind regards,
AstroPay Support Team

Rated 5 out of 5 stars

One of the best wallets

One of the best wallets

September 5, 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Bren.

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with AstroPay. Your kind words inspire us to continue striving for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Crack messi

Booaaaaaaa

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Rodrigo.

¡Muchas gracias por tu excelente reseña! Nos alegra saber que tu experiencia con AstroPay ha sido tan positiva. Tus amables palabras nos motivan a seguir esforzándonos por ofrecer un servicio de calidad en todo lo que hacemos.

Saludos cordiales,
Equipo de soporte de AstroPay

Rated 5 out of 5 stars

Crack

Aguante messi

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Celeste.

¡Nos alegra mucho leer tu reseña positiva en Trustpilot! Saber que estás satisfecho con AstroPay hace que todo nuestro esfuerzo valga la pena. Estamos comprometidos en mantener este nivel de servicio y en superar tus expectativas.

Saludos cordiales,
Equipo de soporte de AstroPay

Rated 5 out of 5 stars

La mejor billetera virtual

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Gonzalo.

¡Muchísimas gracias por tu maravillosa reseña! Nos alegra enormemente saber que has tenido una experiencia tan positiva con AstroPay. Tus comentarios nos motivan a seguir esforzándonos para ofrecer el mejor servicio posible.

Un cordial saludo,
Equipo de soporte de AstroPay

Rated 5 out of 5 stars

It's simple to use

It's really simple to use and offers a lot of benefits.

September 12, 2024
AstroPay logo

Reply from AstroPay

Hello, Facundo.

Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent experience with AstroPay. Your kind words motivate us to continue providing outstanding service.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars
AstroPay logo

Reply from AstroPay

Hola, Thiago.

¡Gracias por tu fantástica reseña! Nos alegra mucho saber que tu experiencia con AstroPay ha sido excelente. Tus amables palabras nos motivan a seguir esforzándonos por ofrecer lo mejor en todo lo que hacemos.

Un cordial saludo,
Equipo de soporte de AstroPay

Rated 4 out of 5 stars

Works perfectly

Works perfectly ! You can hold more than one currency in the same app which is super useful :)

September 12, 2024
AstroPay logo

Reply from AstroPay

Hello, Paula.

Thank you for sharing your positive experience with AstroPay! We’re delighted to know that you’re pleased with our services. Your feedback inspires us to keep enhancing our offerings and ensure the best experience for our users.

If you have any additional suggestions or need support in the future, please don’t hesitate to get in touch. We truly value your support!

Best regards,
AstroPay Support Team

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