Poor Customer Service
I enrolled in TryInterface.io ( app.tryinterface.io ) expecting a professional onboarding experience and clear guidance on how to use the platform. Unfortunately, my experience was the complete opposite.
I joined what was labeled as a “setup” call, assuming it would walk me and my team through the system. Instead, it appeared to be another sales call initially, which immediately created confusion.
Prior to the session, I was told by Patrick that I could reach out to him directly on WhatsApp with any questions. As someone new to the platform, I used the communication channel their team provided to get clarity. Instead of being supported, I was removed from the Zoom session without explanation.
No one followed up. No one ensured I was directed to the correct training. No one made any effort to provide the service I had paid for.
To make matters worse, when I raised the issue, I was told that my attempt to communicate was “disruptive” and “unprofessional,” which is completely inaccurate given I was following their own instructions.
There was also confusion on their end about who was on the call. As the paying client, I attended personally and also had a technical team member join separately to support implementation. Instead of clarifying, assumptions were made.
Beyond the experience itself, what is most concerning is how the product is positioned versus what is actually delivered.
The platform is presented in a way that suggests you can use an AI avatar to create your videos by simply providing a script. That is not how the system works in practice. You are still required to record the content yourself. The “AI” component appears to be more focused on templated sales flows, which are not tailored to individual business models and, in my case, were not effective.
This creates a significant disconnect between expectation and reality.
Overall, this experience reflects a lack of structure, unclear onboarding, and a level of misalignment between what is communicated during the sales process and what is actually delivered.
If you are considering this company, I strongly recommend asking very specific questions about:
What the onboarding process actually includes
How the avatar functionality truly works
How much of the content creation is actually done by you vs. the platform
What level of support you can realistically expect
I will be documenting my experience further so others can make informed decisions.
Reply from App Tryinterface
To clarify, this customer was proactively removed from the programme and fully refunded within 24 hours of signing up. This decision was made by our team due to conduct that breached our clear standards around respectful and professional communication.
We operate with a zero-tolerance policy for abusive language, profanity, or behaviour that negatively impacts our team or other customers. When those standards are not met, we take swift action, which in this case included ending the engagement and issuing a full refund immediately.
As a result, many of the claims made in this review relate to an experience that did not continue beyond an initial interaction, and the account presented here is not an accurate representation of our product, onboarding process, or support.
We stand by the quality of our platform and the way we support our customers, and we remain committed to maintaining a professional and respectful environment for everyone we work with.
Martina Brennan
Head of Customer Success
