Applerepairsinlondon Reviews 2

I contacted Apple repairs in London when my mini Mac would not power up. I dropped the mac off and was told they would know in an hour if it could be fixed
I phoned them the next day after 12pm and was told they would phone me after 3pm
At 5pm I phoned again I was told they would phone me within the hour
At 6pm I phoned again I was told the logic board would cost £260 to fix
or the hard drive could be put on an external drive for £80
This I agreed to and it was arranged that I would come the next day
Which I did however my Mac was not ready and I was told I would have to come back because it was in pieces
When I did come back to get my Mac I noticed it has been damaged
Who ever opened the mac used the wrong tools or had idea what they were doing. It also took several attempts for them to come up with my power leads trying to pass off dirty old taped up power leads instead
They had no idea which power lead belonged to which mac
These people do not care or seem to know even the basic things about Mac They fail to offer even basic customer service
I have a feeling given the damage on the outside of the machine the damage is much worse inside

Spoke to a 'man' on the phone about putting my laptop in for repair. He assured me that someone would collect it from me the next morning and it would be back with me the same day before 5pm citing "an easy fix for a very common problem". I needed the laptop that evening due to work commitments so agreed for them to take it in for repair given the proviso it would return the same day.

Laptop was picked up at 9:30am (all good so far), but it got to 4pm and I had no word so I decided to give them a call to ascertain what progress had been made. The 'man' I spoke to on the phone assured me the laptop would still "definitely be back that eveing" and that he would call me back in 15 minutes as he was working on the problem there and then. It got to 6pm and still no word so I rang them again and spoke to the same 'man' who said he would call me back in 2 minutes. An hour later and no word so I called again. This time I was cut off and ensuing attempts to call them resulted in no answer on any of their numbers. At a loss, I sent a text message to the mobile number asking them to call me urgently, informing them that I needed the laptop for work at 9pm that evening and it had been agreed the laptop would come back the same day. No response and a last effort to call them resulted in an engaged ring tone and subsequently no response when the phone began ringing again - they were ignoring me. I went to bed very distressed about the whole situation, even wondering if I would get my laptop back at all.

The next morning I had a call from the 'man' at 10:30am apologising for the prior evening, informing me that his "Mother was sick" and that he'd left the phone at his office early that evening to be with her - not sure that explains the engaged ring tone or the numerous chances they had to call me back (or just keep me informed as to what was going on), but OK. He went on to say that he could not repair the laptop at which point I questioned why and was subsequently cut off. Attempts to ring back failed until I again sent a text message stating that if a repair was not possible then I would need the laptop back that day regardless. I was called back a few minutes later saying that my laptop was on its way to me and would be with me in half an hour.

An hour later my un-repaired laptop turned up at which point I mentioned to the apathetic (or just pathetic?) delivery driver that I had been unable to work the night before and asked why no-one had rang me to at least say the laptop would not be back that evening as originally agreed. He mumbled something as he was listening to his iPod, but generally couldn't care less - no apology was made.

I opened the laptop after he had left and, obviously, it was still not working correctly, but now in addition to that the new internal battery that I had given to them with the laptop (I purchased a new battery to see if it would fix the original problem) had been replaced with an old, dead one with 2 broken screw fittings. I emailed them informing them of this, to which the apologised and said they would get back to me before noon that day. This was the last I heard from them and numerous calls and emails attempting to get my expensive brand new battery back went unanswered.

As a result, I chose to post this review and inform the police of the theft of the battery. Tack that onto the £75 I lost from being unable to work the previous evening and it really was impeccable service all round.

Stay well away from this company.