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Further to my last review I am finally getting a refund BUT not directly from appliance group who I paid over 6 months ago - from my credit card company tesco thank goodness for them. No response wha... See more
Don’t bother, they will give you a 10-14 working day delivery estimate (delivery is charged) and then radio silence. Contacted them a month after ordering only to be told to wait another 10-14 day... See more
Company replied
Company is in liquidation from 7th. September 2021 however Mr. Thomas George Smith was reappointed as director and secretary 6th of April 2022 which is week ago from today and new address for company... See more
Company details
Contact info
Harrogate, United Kingdom
- 0330 128 9493
- sales@appliancegroup.com
- appliancegroup.com
1.5
Bad
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered a chest freezer in march
Ordered a chest freezer in march, i sent numerous emails, i got 1 email back making up excuses, no communication at all i got my money back by phoning my bank do not wait for there refund, because u wont get one!! Contact ur bank straight away..... i see you have replied with lies to my review!! I emailed 4 weeks ago to be told they had my item in the wearhouse waiting for dispatch and to give them a few more days so it had nothing to do with not having them in stock!!! Thats every excuse find a new one and stop talking utter crap!! And refund your customers when asked!!
May 27, 2021
Unprompted review
Reply from Appliance Group
Hi there Beth,
As our team have already made you aware of, our chest freezer range has been slightly delayed arriving in our warehouse due to the global issues surrounding international travel. As we get our signature KG range imported from overseas you can see why we have been unable to get them into our warehouse as quickly as we usually would.
It's a shame as you have had to get your item refunded as your chest freezer - along with other customers' - have arrived in our warehouse and our team have been sending them out to our customers' homes for the past fortnight.
We apologise for the inconvenience and hope you shop with us again in the near future,
Appliancegroup.com
NEVER RECIVED
I ORDED A CHEST FREEZER ON 2ND FEB THIS YEAR. Every time i phoned them to ask when is delivery and each time they said 2 weeks this has been going on for months. I have got to the stage and asked for my money back.
May 27, 2021
Unprompted review
Reply from Appliance Group
Hi Kerry,
Please accept our sincerest apologies about the delay with your order.
As you might've seen from our other responses to reviews on this board, customers' chest freezers have been delayed slightly due to international travel disruptions which is unfortunately out of our hands.
We completely understand if you have requested a refund - please allow 10-14 working days for your monies to arrive back in your account.
Regards,
Appliancegroup.com
No stars don't waste your time or money…
No stars don't waste your time or money with this company! Absolute joke! Trading standards and solicitors are getting involved as, as soon as I placed my order they took my money cancelled the order due to long wait times now telling me I have to wait 21 working days for MY money back!
Fraud, con artist what ever you want to call them stay away at all costs!
May 26, 2021
Unprompted review
Not good
Ordered fridge freezer in January never received this kept getting told it was due to be dispatched asked to cancel and for refund told 10 to 14 days now surpassed that and been told could be June 10th that refund will be issued so that will be 6 months of being fobbed off and now withholding my money and unhelpful staff and all generic response emails
May 26, 2021
Unprompted review
Reply from Appliance Group
Hi Andrea,
It's such a shame your fridge freezer has taken so long to get to you - that's the last thing we want our customers to experience when shopping with us.
Please do bear in mind that we're operating at reduced staff levels due to illness in our offices, so this will be the reason why you've had a slight delay on your refund getting back to you.
However, our team are aware that you have been due a refund for quite some time, therefore rest assured you will receive your money back in the near future.
Best wishes,
Appliancegroup.com
Do not recommend!!!
Do not recommend!!!! Avoid - I have been waiting nearly a month for a refund. Nobody replies to emails, told I will be called back and never get anything. I was told that the accountant was in a meeting and they would get back to me with an update. I just want my money back please, it is not yours!
May 26, 2021
Unprompted review
Reply from Appliance Group
Hi Sarah,
We're sorry you've had to request a refund for your item, we pride ourselves in our products, especially the KG range.
With regards to your refund, we've had quite a few staff shortages recently due to illness in and around our offices, which will most likely be the reason why you haven't yet received your refund.
Please rest assured that our team will issue your refund to you as soon as they can. If you'd like an update on it then please call our customer care team using the number on our website - the link to which you can find at the top of our Trustpilot page.
Have a lovely day,
Appliancegroup.com
Disgusting customer servise
Disgusting customer servise. It was a preorder that they didn't state. It's been over 1 month since the dolivery was supposed to arrive and over 2 months since ordering.
They blame the couriers and accept no responsibility, all they do is pressure you to cancel.
I run a business and I was in desperate need of a freezer every week is loss of earning and all they say is wait to weeks or cancel and still don't deliver.
I highly recomend avoiding them at all costs if you want to actually receive the item you purchase
May 25, 2021
Unprompted review
Reply from Appliance Group
Hi Stefan,
The information which our team have told you about is all correct, but we're really sorry to hear that you've been kept waiting for your chest freezer.
Usually these would be dispatched to you within a week of ordering, but due to travel disruptions cause by Brexit, Covid and staff shortages in our offices, these have been delayed somewhat recently.
We'd never want our customers to cancel their order as we take great pride in our products - especially the KG range which was what you ordered. As you can see by many of our reviews our customers are very happy with their items we sell them.
The good news is: the KG chest freezers are now in our warehouse and we are in the process of shipping them out to customers - therefore you can expect to receive your order shortly.
Kind regards,
Appliancegroup.com
Absolute joke orded a freezer in…
Absolute joke orded a freezer in February 2021 paid in full had no delivery date left it a month then we where told waiting on stock then it was there was no delivery driver's then we ate working through a list I've had to ring up every time no communication from them customer service is rubbish I've now asked for a refund which will take 14 days
May 24, 2021
Unprompted review
Reply from Appliance Group
Hi Angela,
We're really sorry to hear about this. We've had a pretty hard time at our end to fulfil orders recently as a result of delays due to Covid, Brexit & courier issues - so as you can imagine, a lot of the cases like yours have been out of our hands.
However, we'd like to stress how sorry we are as we can see you've been waiting three months for your order which is a very long time. If you'd like a live update of your refund please do not hesitate to contact our customer care team by email at customercare@appliancegroup.com or by telephone on 0333 0069182 and they'd be happy to help.
Sincerest apologies,
Appliancegroup.com
Still no freezer after 5 months
I also attempted to purchase a KG chest freezer since beginning of January and not yet received it. Stuck on a container, should be here next week, courier delayed in collection, might be with courier. Every week I think this could be the week but still not received. Have been offered a refund but really wanted the freezer so was prepared to wait a few weeks/ months but 5 months I think is a stretch.
May 24, 2021
Unprompted review
Reply from Appliance Group
Hi Lea Ann,
We're really sorry to hear about the long wait with your order. The KG American fridge freezers are arriving in our warehouse in smaller quantities at regular dates. As there are so many orders to fulfil from customers, you can imagine there are a lot of orders to be shipped out to people's homes.
Please rest assured that your fridge freezer will arrive to you in the near future. If you'd like a live update on your item please do not hesitate to contact our customer care team either by telephone 0333 0069182 or through email at customercare@appliancegroup.com
SCAM
I ordered a freezer in January and 4 months later still no sign of it. They keep insisting it will be dispatched within the next 2 weeks. Terrible service all round. It looks cheap but it’s definitely not worth it. Pay a bit more and go somewhere else and actually get what you pay for.
I never did get my order and the company refused to refund me making me start a chargeback claim with my bank which could also take months. They have had my money for over 5 months already and by the looks of it a lot of other customers too, probably making interest or hoping people never claim through their bank to recoup their money. Shameless
May 24, 2021
Unprompted review
Reply from Appliance Group
Hi Marisa,
We apologise about the long wait with your order. The KG American fridge freezers are arriving in our warehouse in smaller quantities at regular dates. As you can probably imagine, there are a lot of orders to be shipped out to people's homes.
Please rest assured that your fridge freezer will arrive to you in the near future. If you'd like a live update on your item please do not hesitate to contact our customer care team either by telephone 0333 0069182 or through email at customercare@appliancegroup.com
quick delivery
ordered a built in microwave. excellent service, no problems
May 23, 2021
Unprompted review
Reply from Appliance Group
Hi Steven,
That's great news! Enjoy your new microwave :)
Appliancegroup.com
New Bosch oven
The price of the oven we ordered was very good. If we had bought it anywhere there was going to be a delay but we were told when to expect contact and that was met. Delivery was as promised. We were impressed.
May 20, 2021
Unprompted review
Reply from Appliance Group
Hi Malcolm,
We're thrilled to hear about your positive experience shopping with us - feel free to tell your friends about Appliancegroup.com! :)
Many thanks,
Appliancegroup.com
I have the worst experience with this…
I have the worst experience with this company avoid at all costs I ordered a washer on the 12th April and still have no received it the delivery date has been changed 3 times and now is saying end of July I tried to speak to them regarding this and their customer services is apporling also no further forward snd no washing machine or refund
May 20, 2021
Unprompted review
Reply from Appliance Group
Hi Kelsie,
We apologise for the delay in the delivery of your washing machine - the one which you have ordered is one of our KG washers which is now due into our warehouse during July. This is as a result of travel disruptions caused by the ongoing situation surrounding the Coronavirus Pandemic & Brexit.
Again, we're really sorry to hear about your negative experience with us to date. If you would like to chase the status of your refund please call our customer care team and ensure you have requested a refund by emailing cancellations@appliancegroup.com with details of your order number & your reason for requesting a cancellation.
Kindest regards,
Appliancegroup.com
Great price and efficient company but…
Great price and efficient company but delivery took a bit of time (knew when ordered) and lorry went to wrong post code (common problem with our post cde set wrong on some satnavs). But we will certainly use them again.
Pete & Sandra
May 20, 2021
Unprompted review
Reply from Appliance Group
Hi guys,
Thanks for your positive feedback! We're sorry to hear about those little issues with your delivery however - but then again these things do happen every now & again, as you've acknowledged.
We look forward to seeing you shop with us again,
Appliancegroup.com
Excellent service
Excellent service! The sales agent that I placed my order with was extremely helpful and knowledgeable. I ordered 3 different items from appliancegroup.com, they were delivered to me within 7 days of placing the order. I will definitely be using this company again.
May 20, 2021
Unprompted review
Reply from Appliance Group
Hi Tyler,
What a lovely review - our Appliancegroup team are always on the ball!
We're looking forward to seeing you shop with us in the future,
Appliancegroup.com
My new washing machine arrived on time
My new washing machine arrived on time, I was kept up to date with the delivery, it was actually cheaper than Argos and Curry’s. loving my new washing machine. Thank you so much
May 19, 2021
Unprompted review
Reply from Appliance Group
Hello there,
That's great news about you washing machine - we always keep our prices competitive and strive to undercut our competitors every day of the week!
Happy washing!,
Appliancegroup.com
Caravan fridge
Sourcing the right fridge for our caravan was quite difficult but Appliance Group had just the one -an undercounter Hoover. The next problem was getting it delivered to a caravan site in Wales! Alisha organised all of this with Expert delivery, who themselves kept us well informed. Delivery date and time were exactly as updated-with extra removal as required. We were very satisfied with the service-thankyou!
May 19, 2021
Unprompted review
Reply from Appliance Group
Good Afternoon Chris,
Thank you for your kind words, we are extremely happy that you are satisfied with the service and product provided.
We look forward to helping you again in the future!
Many Thanks
Appliancegroup.com
Bosch oven
My appliance was delivered on time and as promised. I was kept informed of delivery dates and the price was good. I would definitely buy again from here.
May 19, 2021
Unprompted review
Reply from Appliance Group
Good Afternoon Jane,
Thank you for your lovely review, we are very pleased you were happy with the service provided.
We look forward to helping you in the future.
Many Thanks
Appliancegroup.com
Its arrived.....
Last Thursday our American Fridge/Freezer finally arrived after waiting some months, yes its very frustrating when you feel communicating with Appliance Group has no real impact on when your order is going to arrive. We already had a fridge/freezer so weren't really bothered about a few weeks initially as the savings out weighed the time scale, reading reviews on here didn't help and we have total sympathy with reviews left. But i was determined to see it through to the end and got through to Alisha (Manager) and Holly (Customer Care) and things changed when i asked for an alternative to our order, Alisha & Holly within 2 weeks had sent through a choice, we had a better specification, saved more money, rang and received emails. This will not help possibly some whom have had bad experiences but with many new companies setting up and the challenge of the recent year I'll admit i was worried and almost got to the point of cancelling. But seeing the positive out of the many negatives id really like to thank Alisha and Holly for their help, communication and support and commitment. Lets hope things get better for everyone buying from this supplier.
May 18, 2021
Unprompted review
Reply from Appliance Group
Thank you Simon for your kind words, the team are extremely happy we were able to find you an alternative product at a great price!
We really appreciate your patience and understanding during these unprecedented times, we look forward to speaking to you again in the future.
Many Thanks,
Appliancegroup.com
Do not go near this 'company'! Back away IMMEDIATELY & read all the other terrible reviews (the ones either side of the reviews from **1st-time-TrustPilot-users**)!! 🤔🤔
I ordered a £300 Bosch integrated microwave but they completely failed to deliver it and converted the order into a refund. Today, 25 days after paying them, I called to be told that NOTHING they do is faster than 14 WORKING DAYS and that my refund is in the diary to be processed on the 14th WORKING DAY because, allegedly, "that's how all companies operate"... Really?
They have my money, the order still says "awaiting fulfillment" and they have no intention of actually sending anything or refunding money until some future date to be determined whenever they feel like it 🤬
*Update: I called today further to their response to my TrustPilot review and, when they - of course - said that today is not the last day upon which they'd promised a refund (and despite their response to this TrustPilot review being to 'contact them in order to get it processed ASAP'), the call centre agent said she wasn't obliged to refund it today and, when I said I am disabled and can't afford to just give them £300 for 4 weeks, she mocked me by saying "oh, funny, that's handy"... a new low for this TERRIBLE company.
May 18, 2021
Unprompted review
Reply from Appliance Group
Hi Paulo,
We apologise profusely for your shopping experience with us.
Please rest assured your refund will be with you as quickly as our team can process. A few of our staff have been off ill at the moment so there's been a backlog of tasks for them to fulfil.
Just to be certain, please ensure you have emailed cancellations@appliancegroup.com with your reason for requesting a refund as well as your order number and our team will action it as soon as possible.
Sincerest apologies,
Appliancegroup.com
Been waiting since December 2020 for my…
Been waiting since December 2020 for my order it’s now May 21 and they haven’t made any attempts to contact me and every time I’ve contacted them it’s been oh you will hear next week... nothing!!!! Disgraceful!
Now we are a well over a month since we requested a refund and they say 5-7 days, still no refund!!!!! Will be taking to small claims court!
May 16, 2021
Unprompted review
Reply from Appliance Group
Hi there,
We're really sorry to hear that this has been the case for you. We are interested in hearing more about your issue but after chasing Trustpilot for further details we did not receive a response.
Due to issues with transportation & shipping as a result of Covid & Brexit our supply chains have been disrupted. This is the reason for the slow arrival of goods in our warehouse, but rest assured products are arriving with us but in smaller quantities.
If you would like a live update of your order please contact our customer care team on 0333 0069182 or email them at customercare@appliancegroup.com.
Kind regards,
Appliancegroup.com
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