LG Appliance repair Reviews 

2 year old refrigerator no longer cooling. 1 full month to get a repair to the house. Rescheduled 3 times still not fixed. Avoid LG. Their motto of life's good only reflects their ability to take your money and provide junk appliances in return

You never know how good a company are until something goes wrong , LG appliances are superior quality but with every brand niggles happen, but when they do you expect a company to help you to put it right and fix the issue efficiently and effectively . The repair company are so far in the past only working 9-5 Monday to Friday and everyone you talk to it’s not there responsibility, even when you make arrangements and the engineer doesn’t turn up as it was out of his area , even when the engineer text to say his on his way then doesn’t reply to your text messages asking if he is still coming? nothing they can do , I even spoke to the supervisor who called me at 4:55pm then when I asked if I could make the appointment he said sure call back tomorrow the office is now closed at 5.
They do not put the customer 1st and hopefully this pre historic way of thinking will be rejuvenated and brought into the modern world.
And your phrase of we only work weekends if the engineer lives in your area is ridiculous.
But on a good note the 1st call of reporting the issue staff are friendly and helpful but beware folks that’s where the customer service ends.

My LG French door cabinet depth refrigerator was less than 5 years old when the compressor failed. This is Not why I am giving only 1 star. The customer service experience was the worst customer service experience I have ever had and I’m 67 years old. The texting system is inflexible, the technician scratched my floor and broke the leveling foot of the unit, the reimbursement for lost food was promised and required several attempts to receive. It did not matter if I spoke to a rep or used the automated text, I was given the run around. I’m now trying to get service again and it has begun to become another bad experience. Why I purchased 5 LG appliances for my new kitchen is beyond me. I did call to make sure I could get service in Cincinnati, Ohio before buying them. If you are thinking about buying new appliances don’t buy LG, the very poor service takes all the joy away from these attractive but almost unserviceable units.

this is the worst com. I have ever dealt with my fridge broke after 11/2 years so much for buying a 1500$ fridge I called they said they would cover it when the repair man showed up he said I needed to pay for it because I did not have a repair number so when I got the number he said I needed to get the money back from lg because I did not have it when he came out so I called lg after about 15 calls I received 1 check I thought it was for the service call because I was to get a check for food lost also but I was happy because it looked like I was getting some wear now wrong called about the food lost check after 3 calls a man answered that check was for food lost the service call had been approved an he could give me more for food because I had put in for 300$ an only got 150$ lost much more then that because we herd a bang looked but could not find what happened it was late so no one used the fridge so it was off all night till noon the next day after about another 5 calls a man said he was a supervisor I needed to send a service paper I did that called back after a couple of days he said I would be getting a check by the end of the week or the beginning of the next week called today was told it would take 6to7 weeks not only that when I was waiting on line I was listening to 2men arguing in a foreign language I heard a few swear words never buy lg if your smart

Would give zero or below if possible. Original LG fridge was so bad Sears replaced completely after years of multiple service calls per year. Have had LG replacement for less than 5 years and it had never been reliable. I was resigned to never having in-door water and ice, but then freezer and fridge quit working at the end of Sept 2021, with $2000 worth of my husbands insulin being stored in it. Multiple calls, us ordering the parts and having them shipped to our house so we were sure they’d be ready for the technician has left us with a tentative repair date of DECEMBER 14!! Completely unacceptable. Never buy LG or any appliance that A&E services.

Do not buy LG. The warranty is serviced by A+E. Read worst views online! Waited 2 months for appt. no show! Service center said “Truck broke down”. Read hundreds of reviews on consumeraffairs.com giving the same excuse. Do Not Buy LG,

Life is NOT Good

We purchased an LG French door model refrigerator in June 2018. On 18 August 2021, the refrigerator stopped working. We contacted LG who put us in contact with A&E Factory Services.

For the first appointment on Saturday, 21 August 2021, A&E was 'no call, no show'. We called several times afterwards and finally talked with someone who told us that was just a "preliminary appointment" and not a "confirmed appointment" - even though we received phone confirmation and email confirmation stating this date and time were confirmed. We had to wait until Monday to speak with someone.

On Monday, they apologized and rescheduled the appointment for 26 August 2021. A technician came out and changed the compressor. The unit still did not work. He said he had to order a condenser and it would take 5 days. He came back on 1 September 2021 with the condenser. The unit STIL did not work. He wrote it up as 'can not be repaired; needs to be replaced'. However, A&E said they wanted to send yet ANOTHER technician. We said we did not understand why another technician needed to come out but they assured us that was their protocol. They set up an appointment for Saturday, 4 September 2021. Another 'no call, no show' for the appointed time (8a-12p). We called when they did not arrive and were told to wait until 5p. Again - no one showed and we did not receive a phone call.

On Monday, 6 September 2021, we contacted A&E customer service. The representative was RUDE AND DISRESPECTFUL! She told us that the repair person was sick and they were looking for someone else. We asked why no one called to let us know. She did not have an answer. We asked for our next steps. She got belligerent and then HUNG UP THE PHONE!

We called A&E and were told told we had to wait ONE MONTH for another appointment!

It has been almost THREE WEEKS and we still do not have a refrigerator! We are now trying to work with LG and they keep referring us to A&E - even though the repair person changed two parts and deemed it irreparable!!!

We have done our due diligence to work with both companies but keep getting the raw end of the deal. We lost hundreds of dollars in groceries, in addition to hundreds of dollars we have had to spend to purchase food on a daily basis for four people over the past few weeks.

We are frustrated and quite disappointed in this process, and especially the lack of customer service and inconsiderate responses that we have received.

When we built a new house in 2017 we chose an LG refrigerator. Big mistake. In the first year it broke down (bad control board)
Now three years later it quit again (bad compressor this time). These things are junk, don't buy one!

Caution: If you purchase an LG product from a store- such as Costco-my item was a refrigerator, your warranty is void if it is not professionally delivered or installed. Spent 5 weeks trying to get a defective door replaced only to receive a email from executive services: requires that the unit be delivered and professionally installed at the time of delivery. Due to you picking your unit up from the dealer we will not be able to process your door damage claim. Please call customer support for further assistance at 800-243-0000. And when you call that number, you are connected to nice people in the Philippines... but they can do nothing to resolve or help with the issue.

Stay away from LG. I shifted to LG when Samsung started to go downhill . Samsung use to be one of the best.

unfortunately I've had a couple repairs on an LG refrigerator cooling system for a fridge purchased in 2019 and then I found out today there's a major class action lawsuit in 2020 against LG and like 20 of the refrigerator models. What bothers me is retail stores continue to these models that are major recalls or problems

I remember reading that JD power has good reviews on LG appliances but now I can't even trust JD power.

I guess it's back to GE or Whirlpool for me. I'm glad I didn't pull the trigger on the LG television (also known to have many problems). I bought a Sony instead and for 4 years it's been great. I'm staying away from anything made in China or Korea

Well my lg washer broke again we have had it for 4 years and it broke 3 times already! So the gentlemen was going to come out to fix it but it is a stackable, so he won't fix it REALLY! So I had to contact Home Depot it took awhile to get two repair men to come out. They are coming today personally I think we paid for a lemon. We spend over $1700.00 for the pair and warranty. WE WILL NEVER BUT A L G AGAIN, YOUR PEOPLE ARE RUDE AND LAZY. I SHOULD GET A NEW WASHER. SINCERELY MRS. CARLENE RAMIREZ

Zero stars!! I Paid extra to have dryer installed and it turns out delivery guys damaged dryer. They left it as a loaner till the replacement arrived. Little did I know they damaged the pedestal also and hid it from me. The new delivery guys with My replacement dryer pulled out the dryer attached to the pedestal and there's a huge dent on the side facing the wall. I called LG they told me nothing they can do it's been more than 48 hours. Even though their delivery team damaged it. I called every different number. I paid extra for delivery so this wouldn't be an issue of installing it wrong or damaging it. But little did I know they just want $ and don't care at all about the consumer. Paid 3,000.00 For a brand new damaged pedestal and dryer. Don't buy from LG. You'll regret it.

LG = I learned from personal experience is really short for “Loads of Garbage” = it’s another Corrupt Corporation! "Life's Good" they say - yes - for them when they take their customer's money by escaping paying up for services due. The crooks are laughing. Their refrigerator warranty explicitly states "Food Loss: You will be reimbursed for food losses resulting from the operational or mechanical failure of Your refrigerator or freezer up to $250 per appliance over the life of the service Contract." They are still not reimbursing us for our food loss. Can you believe it?! Naked, open and blatant corruption.

Our LG Instaview stopped cooling properly more than 2 weeks ago and we lost a fridge-load of food because they did not come to repair our fridge for more than 2 weeks even though our LG fridge is still under warranty! Their technician finally came and repaired it. After that we answered all LG's questions on their phone text message questionnaire regarding the food compensation application. These loads of garbage (LG) finally replied: "Thank you for your submission. After careful review, we are unable to approve your request.”

“Careful review”??? We will never buy LG again. We were going to buy an LG OLED tv this March but not anymore. We'll probably buy Sony.

LG you have made a loyal customer of 20 years very unhappy. I and my wife will do everything in our power to discourage anyone in our very large extended family and community from ever buying LG or even think of buying anything LG. Loads of Garbage.

We will never be able to recommend LG to anyone anymore. We couldn’t even find an LG Page on Facebook to reach out to them. They’re deliberately disallowing comments.

Good-bye.

Purchased a LG television back in September which was a display version, firstly didn’t put the right legs for the tele in the box so had to order the right ones from LG... legs took 4 weeks to arrive! With no screws?! Got back into contact with them and they told me they couldn’t provide me with a tracking number due to it being within their internal emails? - spoke to another employee which gave me a tracking number, which was invalid. However they never turned up. Back to LG to order a new set, 3 weeks ago and I am still waiting. Speak fo someone different every single time you call up and they all have something different to say, fob you off or you get “I understand” go and purchase a tele for near on £1000 which you can’t use for 2 months then tell me you’re not frustrated! Absolutely useless company. Will never by LG again.

Gutted is an understatement.

Staff need retraining and it would be better if you was assigned the same person by a reference number or something.

Shocking!

Absolute garbage. LG charged us 300 bucks to fix a dryer that they never ended up fixing (its still broken 3 months later) and refuse to compensate us in anyway for essentially stealing our money.

I purchased an American style LG fridge freezer in January this year. I purchased it from Appliance City. All was going well until the ice maker stopped working. I reported this to Appliance city on Monday 3rd of August 2020, they got back to me quickly and after some confusion, where they had my appliance down as a washing machine, they sent a request to LG for an engineer to attend and repair the fault. On Wednesday 5th August the fridge freezer packed up completely and we had to empty it throwing away all the food, it was in the middle of a heatwave so nothing could be saved. I sent an e mail straight to Appliance City, I never heard from them again. So i contacted LG direct, explained the problem and I also said the unit should be replaced and his reply was 'there is nothing to say a new one wont pack up' that really inspires confidence. H said that I would hear from an engineer in 48 hours but probably much sooner. I heard nothing so called them again the following day and this time another person spoke to me and stated that an engineer was not yet booked as the previous person did not ask the correct questions, we went through certain items and eventually she booked an engineer on a 48 hour call out. He finaaly arrived on Wednesday 12th August. He said the unit could not be fixed and would need to be changed. I chased this up on a daily basis and ept being told that they was waiting for the engineers report before a 'Team Leader could contact me, I was finally contacted on Tuesday evening on 18th August and then again the following day. I was told that i would be offered options, i stated that I wanted the unit changed and not a refund. On Friday 21st August I received a text with a financial offer, I called them repeating that I don't want a refund I want the unit changed. They stated that there were none in stock and did not know when they would be available which is total nonsense. The unit gas gone up substantially in price and they don't want to replace it. I checked this morning and Curry's have one in stock so I will call them again and see if they will replace mine with the one that Curry's have in stock. I will follow this up when I have more news!

AVOID!! Firstly the one star rating is abit generous, I would prefer to give a zero stars for the beyond poor service I have received, if you are gulliable or easily pushed over then you will not stand a chance. Our 5year old LG washing machine which became faulty and the drum moved to an extent where contact with the glass drum occurred allowing sparks to disperse from the machine *DANGEROUS*
The machine was out of warranty but called LG, Was told £139 charge for parts and labour however if in the event the machine could not be repaired the full amount would be refunded (lured in by this) an appointment was placed, first Engineer came out and by the magic of his fingers because he did not use a single tool we was told the device was normal and to continue to use (don’t forget it shoots out sparks which is a potential fire risk) we used the machine regular so we know the machine wasn’t acting its normal self having owned it from new, Unhappy with this answer we got back in touch with LG for a second opinion, they sent out 0800repair a service that does not adhere charges for call outs but just for the repairs. But not a trained LG engineer that we paid for , engineer attended which deemed the machine to be beyond repair (engineer even recommended a different manufacturer of appliance and advised us to stay clear of LG), We rang up LG to discuss the refund due to the device being a total loss however they were waiting for the report from 0800repair which after a week reported a complete bag of lies and that we declined the machine to be repaired however we were never given a quote to repair or the option to repair. According to LG we are to blame for this miscommunication (what happened to the customer always being right?), however they have admitted the engineers and subcontractors will be educated on the matter (what good is that to me) but we aren’t allowed a full refund. From the first phone call to last contact with LG it has been a month without a washing machine! Simple Save yourself the hassle, don’t buy LG! Lost a long serving customer due to your incompetent and uneducated staff

DO NOT BUY FROM THIS COMPANY!!!!! I bought a brand new LG kitchen suite from Home Depot. Within less than 3 days our refrigerator went out and we lost every bit of our food in the fridge and freezer. Called Home Depot who transferred us to LG. They said there was nothing they could do. It was a BRAND NEW refrigerator!!! They sent me to the parts department to have someone come repair it. An entire week later the person came, and said it was the compressor, and that this happens all the time with LG refrigerators. They said that I should get a replacement or my money back. They also said they wouldn’t be able to get the part for at least another week!! I called LG was on the phone for well over 2 hours with a representative that was trying to get through to the parts department and couldn’t because they kept hanging up on her. She then gave me the number to call.. which I did and spoke with the manager named Christopher, he said there was nothing he could do and that I would just have to wait???? Then he said he was transferring me to someone that could help, but just hung up on me. Now they are saying they don’t even have an appointment in the system set up for the repair???? My family has already gone 10 days without a refrigerator. This is the most unprofessional company I’ve ever dealt with. Please save yourself some time and don’t buy their products!!!!

I am giving this a 2 star review based on my call center experience alone. I have yet to have a scheduled repair. I called the 800 number for 2 weeks before ever talking to a person was immediately hung up in , when finally reaching a person their english was so broken we struggled with communication. She took all my information and advised she would call me back in an hour ..the call felt abruptly ending. I waited 5 hours and returned the call while the new agent was a little more versed with the English language it was still. Broken and I had to repeatedly myself . She noted that my account was created but only with my phone number I had to provide all details over ! She noted that someone would reach me to schedule an appt. and hung up. Like I wasn't even sure if the call had ended. Not a thank you or do I have additional concerns , no bye have a nice day, nothing . Like wow $2200 on a refrigerator and you all cant even extend decent customer service. Not 1 but 2 agents in the same manner, someone needs to work on the SOPs of customer service. I now know after this experience I will not be purchasing any further LG appliance items , which is a shame considering I am remodeling my kitchen with new appliances.

fine good job