Appliancesuk Reviews 6

TrustScore 3.5 out of 5

3.5

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Company details

  1. Appliance Store
  2. Appliances Customer Service

Written by the company

We have been trading since the 2003 and being within this trade for the last 25 years in retail electrical sales and management. We have always looked after our customers providing them with information and advise during all that time all will keep doing so well into the future. We currently supply Integrated kitchen appliances which include, Built in Ovens, Gas and Electric Hobs - Induction and Ceramic, Integrated Dishwasher, Ceiling Cooker Hoods, Wall mounted Cooker Hoods, Island Cooker Hoods, full range of Integrated Fridges, Freezers and Fridge Freezers. Steam ovens, Built in Mircowaves, Tumble Dryers, Washing machines, Washer Dryers, Warming Draws, Wine Coolers. Full range of Freestanding Appliances also - From makers like Amica, CDA, MATRIX and many others.


Contact info

3.5

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Phoned last Friday ordered a fridge…

Phoned last Friday ordered a fridge freezer, great phone call back delivery will be Tuesday. Phoned 9am this morning, sorry the delivery one be today. I was unavailable to take a call back. My husband phone to a very irrate man called Peter who threatened to cancel the order. He advised he couldn't guarantee deliver for Thursday. I phone 30 minutes ago to check is Thursday ok and could he guarantee this as I am going on holiday on Saturday. The same gentleman Peter got very angry with me, accused my husband of swearing at him in the earlier phone call - completely untrue. He continued to be angry with me asking a simple of question of can you guarantee the fridge freezer to be here on Thursday to which shouted I'm 71 years old, I don't need this, I'm cancelling your order and hung up!

Stay away, not only shoddy customer service but lying about how he was spoken to. Think Peter needs to look in the mirror.

Only positive was the money was refunded immediately.

Maybe time to retire.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent price and speed on delivery

Excellent price and speed on delivery, prompt comms etc. All round good retailer. Not to be confused with Appliances.co.uk

Appliances UK, is a genuine and wholesome online retailer. 5* Matt in Derby.

December 4, 2024
Unprompted review
Appliancesuk logo

Reply from Appliancesuk

Thank you Matt for your review and your comments are always welcomed.

Rated 5 out of 5 stars

Great service

Great service, kept informed throughout the whole ordering/delivery process, quick delivery. Thank you

March 22, 2024
Unprompted review
Appliancesuk logo

Reply from Appliancesuk

Thank you for your review and your comments are always welcomed.

Rated 5 out of 5 stars

Fantastic service and excellent price

Fantastic service and excellent price. I would highly recommended this company. I was initially concerned when I read one bad review but I phoned the company and spoke with a lovely gentleman who confirmed that the company was run from home and the items were delivered straight to your house. After placing the order online, I was phoned with a delivery date and the goods arrived on time. The extractor hood I purchased was double the price on other websites. I am so pleased I bought with this company.

February 22, 2024
Unprompted review
Appliancesuk logo

Reply from Appliancesuk

Thank you for your review and your comments are always welcomed.

Rated 5 out of 5 stars

Wine fridge

We ordered a wine fridge from Appliances UK. Firstly, we got a great price on it, but the service was great. We called on a Sunday before ordering as we needed it before a certain date so we could fit it, as it’s being integrated. He was really helpful and honest about how it all works and kept us updated on its delivery times. They have offered a really seamless service from start to finish. It’s here in time and we got a great deal. Nice to have personalised service when buying stuff online, doesn’t happen often.

January 26, 2024
Unprompted review
Appliancesuk logo

Reply from Appliancesuk

Thank you for your review and your comments are always welcomed.

Rated 1 out of 5 stars

SCAM

Oh dear I can't score zero. SCAM COMPANY! Where do I start??! The emails you will receive will be spam, the Google Street maps shows you a house not a business and when I finally got through to the man behind this, he was extremely rude. Defensive and overall didn't react like a normal business would. They say at this house, that they get the manufacturer to send you the goods directly... Appliances, cookers, etc.. I order a lot online and have never heard such nonsense. After a blazing row when I got through to him at his house, he said some very awful things to me. He did refund my money, after much upset. DO NOT ORDER ANYTHING FROM THIS UK APPLIANCE... You will never receive anything, just spam emails to make you think you are going to receive your item.... Very rude man behind this. I've never been spoken to like that. I wanted a simple legit business transaction from a reputable company, this was far from what I received. Hoping this helps someone not make the same silly mistake as me and be up late shopping, believing you are gonna get a £350 cooker hood for £150...what was I thinking!!!??!!

August 17, 2022
Unprompted review
Appliancesuk logo

Reply from Appliancesuk

Dear Madam,
The facts are as follows:-
You placed your order at 2351hrs on 16 Aug 2022 and then phoned after midnight saying we are a scam business.
Yes we do run a internet business from home and have done since 2003 and our home and business address is on our website (which we do not hide).
You send us a email at 0007hr on 17 Aug 2022 asking if this was a correct price and if it was brand new. Also asking for technical drawings and what carbon filters to use. And asked when delivery would be.
Then at 0109hrs you emailed me again and you stating that Trustpilot is saying that i am a scam business. (I replied showing you that i DID NOT even have any reviews on Trustpilot.) and you didn't mean to be disprect (your words in your email to me). We think you were looking at a different business with similar name to our business...(This does happen).
At 0826hrs on 17 Aug 2022 i emailed you telling you that i had already order the item with the maker and just awaiting confirmation of the order. On same email i sent you link to makers website for tech drawings and informed you what filters you would require.
When you called me in the morning of the 17 Aug 2022 you kept calling us a scam business as we can't be running a internet business from home (which we do and have done since 2003).
I then cancelled your order as we did not want you as a rude customer and refunded your monies. Your order was cancelled at 1006hrs 17 Aug 2022 and we refunded your monies via Worldpay at 1004hrs 17 Aug 2022 of which you received copies of these emails. Your monies where refunded back to your card at 0450hrs on 18 Aug 2022 by Worldpay.
So please tell me how can we be a scam business.
By the way i had a order confirmation from my suppler who would of delivery you Great priced hood on the 18 Aug 2022. So you would of got it the next working day.

Regards
www.appliancesuk.co.uk

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