Incorrect status reporting and disappointing complaint handling
I cannot recommend Appstle based on our Academy's subscription recovery and migration experience.
On 13 October 2026, Appstle's CTO acknowledged an incorrect "SENT" notification display and inaccuracies in the reporting and explanation of activity history. Appstle says these were display/reporting issues, not causes of failed payments. I am not attributing every failed payment to the app.
The CTO confirmed $681.33 in historical app charges. Appstle provided a $30 refund and a $10 credit, which I acknowledge. Support had described these adjustments as its full goodwill resolution on 11 October.
On 15 October, I asked the CTO for an invoice-by-invoice plan and billing-period breakdown and a clear decision on our request for additional refunds or goodwill, with a reply requested by 16 October at 16:00 CEST. As of 17 October, I have received no reply to that follow-up.
The inaccurate status information, repeated follow-up and lack of a satisfactory resolution required substantial manual work. We uninstalled Appstle on 10 October. I would not choose this subscription setup again for our Academy.