AppSumo Reviews 1,468

Almost everything I got from this platform ended up being a scam. AVOID THEM!

Unethical practices by Appsumo. Multiple instances of companies taking the customers money and folding right outside of the 12 month period and Appsumo siding with the companies that should be held responsible.

Don't trust APPSumo and Frase! I purchase 10 FRASE LTD accounts aI purchase 10 FRASE LTD accounts and they're all invalid!

ALL my purchased accounts (10 in total) from APPSumo of Frase.io are all dead, not able to logging anymore, without any reason or notification.

The same thing just happened again, again and again! this is not the first time, and won't be the last time. I started to worry about my other purchases all the time now.

That's why I had to cancell my AppSumo Plus subscription, and will never purchase any deal on this site.

I spent almost $3000 USD on AppSumo, but my rights are not protected at all, they even blocked some of my reviews on some of the products!

You guys are really good at turning a loyal buyer to an angry hater. What a piece of shit!nd they're all invalid!

You have to know that you are getting lifetime deals on start ups. Sometimes the program is glitchy, and not always will it be the tool you use long-term. Expect something like one winner for one dud.
What made this 5 stars is the incredible value and also the very courteous Appsumo support. I power most of my business with LTD by now, saving thousands every month.

I’ve been a member of AppSumo since 2018, and it has been a valuable resource for my business. Over the years, I’ve discovered many tools through their platform that have helped simplify processes and make running my business easier.

Whenever I had a question or ran into an issue I couldn’t solve on my own, their support team was quick to respond and usually provided a solution within a day or two.

It’s been a reliable platform for me, and I’ve recommended AppSumo to many friends and colleagues over the years.

I was an AppSumo Plus member for years, with dozens of lifetime deals across two accounts. Here's how AppSumo treats long-standing customers who document a legitimate complaint.
In January 2026, I reported that Ocoya — a social media tool sold on AppSumo — advertised 12 social network integrations on its website, complete with customer testimonials. I only ever had access to 5. The other 7 were greyed out and unusable.
Ocoya's own support agent, Maria, gave me three different stories in the span of a week: first that only 5 networks were supported, then that the rest were "upcoming releases coming soon," then that they were "only available in Beta." All while the Ocoya website continued displaying all 12 as available, with testimonials praising networks nobody could actually use.
I called this out. I used the word "liar" twice, in direct response to two documented false statements. That's the full extent of my so-called "hostile communications."
AppSumo's Customer Support Manager, Anna Ghirardelli, reviewed my case on February 20 and wrote: "No action is being taken on your account." Three weeks later, AppSumo CEO Noah Kagan personally emailed me to say: "team responded twice and you are harassing the partner. not cool."
Within hours, both my accounts were permanently closed. Every lifetime deal, every Plus benefit, every tool I relied on for my business — gone. In direct contradiction with the written commitment their own support manager had made weeks earlier.
Their "resolution"? A refund of $53.10 for Ocoya. But here's where it gets absurd.
Because the original PayPal transaction was too old, AppSumo routed the refund through Ramp, their corporate expense platform. Ramp then asked me to register as a vendor and submit a W-8BEN — a U.S. tax form for foreign persons receiving income.
A refund is not income. It is the return of my own money. There is no taxable event, no withholding obligation, and no W-8BEN requirement. AppSumo chose to process a simple $53 refund through a system designed for vendor payments, then made it my problem when their own system demanded tax paperwork that has no legal basis for a refund.
Let me summarize what happened:

Partner advertises features that don't exist
Customer documents the misrepresentation
Support manager confirms in writing no account action will be taken
CEO accuses customer of harassment
Both accounts permanently banned
Company offers a $53 refund but routes it through a vendor payment system requiring tax forms that don't apply to refunds
Customer is left with no accounts, no lifetime deals, and a bureaucratic maze to recover $53 of their own money

AppSumo's entire business model depends on entrepreneurs trusting that the platform will stand behind what it sells. In my case, they protected a partner caught advertising features that did not exist, punished the customer who documented it, and then couldn't even process a refund without turning it into a tax compliance exercise.
If this is how they treat a paying Plus member with a documented, legitimate complaint, ask yourself: what happens when it's your turn?

Have been buying with appsumo for past 5 years and can confirm its a reliable and trustworthy business which is helping numerous solopreneurs start their entrepreneurial journey.

Appsumo stepped up when one of the lifetime product creators decided they no longer wanted to be held to their original terms. They made things right with me. It gives me confidence to use their system to research purchase products.

I purchased something through AppSumo that just wasn't going to work for me and asked for a refund. They responded right away and were very understanding and processed the refund, no questions asked, no hassles, no upsales. I appreciate that. Sometimes we just make mistakes and it's nice when customer service favors the customer.

The product choices are okay, but their support takes forever to get resolved. Expect several days before you get an answer. I keep having to nag them to get product codes since the original promo codes they sent were already expired.

Several fellow small biz owners have been singing the praises of AppSumo to me for years, and when I had a backend audit done, several of the apps she recommended I switch over to were on AppSumo. When I purchased my first one, I soon realized that it didn't have the functionality I needed. The customer care at AppSumo was great - no searching endlessly on who to contact. They rectified the problem within about 30 minutes. In the year 2026, customer service is everything to me, so I can't recommend this platform enough!

AppSumo Plus membership delivers exceptional support—this experience proves it.I had a Black Friday bundle sitting forgotten in my cart and decided to process it months later (in March!). Payment went through, but one code wouldn't redeem because it was outside the redemption window.I reached out to support expecting a "sorry, too late" response. Instead, Sei troubleshot the issue and came back with a working code for my 5th one-year plan.The deal was already incredible value—this level of support made it even better.This is customer service done right: going above and beyond to delight customers, not just checking boxes.Massive shout-out to Sei and the entire AppSumo team. You've got a customer for life.

I purchased a deal on AppSumo for $69 on Oct 29, 2024.

Later, the partner product apparently shut down and AppSumo says they sent an important notification email on Dec 12, 2025 titled “Important update about your Diffshop purchase.” Unfortunately, I never received that email, even in my inbox, spam, or promotions folder.

When I contacted support, I explained this clearly. If the notification had reached me, I would have acted immediately. Missing that email meant I had no chance to respond within their timeframe.

What surprised me most is that the entire decision seems to rely solely on the assumption that their email delivery worked perfectly. If a customer never receives the message, there is apparently no alternative notification and no flexibility.

I even offered a very reasonable compromise for the store credit instead of a refund because I regularly purchase deals on the platform. That request was also denied after escalation to a supervisor.

For a $69 issue, refusing even a small goodwill credit feels unnecessarily rigid and leaves a disappointing impression of the customer experience.

I hope AppSumo may reconsider situations like this in the future.

Wonderful support team. They solved my technical issue very quickly. Thanks

I bought Social Animal in 2020 as a Lifetime Deal ($64). The tool has now completely disappeared, the website is down, and the developers are unresponsive. When I contacted AppSumo support they admitted the partner is gone but refused to offer even store credits because it's "outside the 60-day window."

A 60-day guarantee is for "change of mind," but a Lifetime Deal should be protected by the marketplace if the service ceases to exist. Disappointing to see AppSumo not standing behind the "Lifetime" promise they market so heavily. I’m not asking for cash, just credits to reinvest in a working tool.

I purchased a special package after the 1st of the year, and all of the platforms had a special code to use to upgrade from their "free" plans. Well, all of the codes worked except for 1. The platform said I needed to contact AppSumo and have them resolve the issue. I reached out to Appsummo, and they provided the new code to use, and I am now live on all of the platforms that were part of the bundle. Great and quick customer service. Thank you, AppSumo!!!

Through my own stupid error, I accidentally registered a software to an incorrect email address. The support team at appsumo were quick to respond, and resolved my issue promptly and professionally. It’s great to deliver such a first class post sales experience to their customers when needed, keep up the good work!

Awesome platform professional and reliable

Purchased VidPowr, last week got an email from them they are shutting down. Appsumo replied to my email, letting me know they will get back to me - last week.
It is a fresh week, and i chased them via email again - no reply.
I have proof, if anyone wants to see.

Never get anything from Appsumo. They are no longer trustworthy.

ps. Been with them a decade. Not the best place, or safest place, anymore.

AppSumo, you rock my world!
Amazing lifetime deals.
Amazing refund support.
For example, AppSumo refunded deals, and still allowed me to keep/maintain lifetime access.

I only buy software from AppSumo and on Steam (Valve Software). That is it.

I've bought a good deal of software here that I now use very day.
Pay once and no subscriptions, (just like in the 'old' days).
Support is quick and responsive.
Instant refunds, no questions asked.
Whenever you buy software here it is 'frontier' versions, usually takes another 12-24 months for the software/website to mature.

Examples of what I use almost every day, no limits, no subscription:
heartbeat.chat
blue
edworking
taskade
flowlance
withmoxie
bloom
brizy cloud
weareindy
blaze (truely unlimited file storage, bought for $19!!)
komododecks (screen recrding, summary and transcripts used every single day since12/2022, I likey have used several TB worth of video storage).
sparkreceipt (uses every single day, paid $9 !!!)