APPY SHOP Reviews 

682
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Ordering is so easy...delivery guys are great....even if there's a small issue or u need to change something in ur order...just one call to the store sorts it all out. Great service all round.

Rated 5 out of 5 stars

The delivery guys are brilliant,always cheerful,polite ,even on a Sunday morning Awalys ask how I'm doing,everything ok, (Mobility issues)leave saying enjoy the rest of your day.items priced same as... See more

Company replied

Rated 5 out of 5 stars

Have used this shop for several years. Only signed up to the delivery service maybe a month ago. Shop staff always helpful, friendly, and engaging. Deliveries have been great - experience has been it... See more

Rated 3 out of 5 stars

I keep getting issues when logging into the Appyshop app which is annoying. This usually prevents me from ordering as I can't get logged in, it keeps displaying an error message or access denied. I... See more

Company replied

Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Outlet Mall

Written by the company

Buy groceries from a local store for delivery or collection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

682 reviews

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4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(682)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They sell beer!

They sell beer, ciggies and deliver them to your door.

What's not to like!

June 28, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks for the 5-star review Thomas! We’re glad to hear you’re enjoying the convenience of getting your essentials delivered straight to your door.

Cheers to that! 😊

Rated 5 out of 5 stars

APPY shops good for community as I get…

APPY shops good for community as I get my beer and shopping on this good app easy to use like ask for codes plz money off as spend a fortune onn it

September 12, 2025
Unprompted review
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for your review Bazza! It’s great to hear you find APPY SHOP easy to use and that it’s been a real benefit in your community.

We really value your support and feedback! 😊

Rated 5 out of 5 stars

Excellent service, as always.

Excellent serv

August 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for the 5-star review Jane! We’re delighted to hear you’re consistently happy with the service - it really means a lot. 😊

Rated 5 out of 5 stars

First class service

First class service. I cannot get out the house much due to a stroke and find this service invaluable to me. thank you to all involved

August 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thank you so much for your wonderful review Colin. We’re really glad to know the service has been such a help to you, especially as getting out isn’t always easy.

Your kind words mean a lot!

Rated 5 out of 5 stars

Great customer service

The guys who take my order on the phone are very helpful and friendly. Order is always on time. If there has been a problem of any sort I have been contacted straight away and it's been rectified quickly.

July 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for your kind review Sharon!

It’s great to hear the team have been helpful and friendly over the phone, and that your orders arrive on time.

We’re also glad to know any issues have been sorted quickly. Your support means a lot! 😊

Rated 5 out of 5 stars

Amazing service with a good friendly…

Amazing service with a good friendly staff.

July 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for the 5-star review! We're really pleased to hear you’ve had a great experience with the service and the friendly team.

Don’t forget to tell your friends about APPY SHOP! 😊

Rated 3 out of 5 stars

All items shown are not always…

All items shown are not always available, plus the minimum spend.

June 28, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks for your review, and we appreciate you taking the time to share your feedback.

Availability can vary depending on the store’s current stock, but we understand how frustrating it can be when items aren’t available. If you’re happy to let us know which store you ordered from, we’ll pass your comments along to them, including your note about the minimum spend.

Thanks again for your support.

Rated 4 out of 5 stars

Totally ran out a few things

Totally ran out a few things, I'm half A D.B 😂. WELL DONE.

June 28, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for your review! We really appreciate your support. Don’t forget to tell your friends about APPY SHOP! 😊

Rated 5 out of 5 stars

One O One

I use the One O One mostly everyday and I've a good friendship with most of the drivers they're always helpful I can't praise them enough. I'm really glad appyshop Is there.

June 28, 2025
APPY SHOP logo

Reply from APPY SHOP

Thank you for the wonderful review, Mycro-Dozer!

We're so happy to hear about your great experience with One O One. We’ll be sure to pass on your lovely comments to the store staff.

Thanks again for your support! 😊

Rated 5 out of 5 stars

Great service

Great service

June 28, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for the great review Mrs Steele! We're really glad you're enjoying the service - your support means a lot. 😊

Rated 5 out of 5 stars

Love this idea use it all the time…

Love this idea use it all the time guy's are friendly accommodating helpful and a pleasure to see
Just wish that there was a bit more of a range to buy

Can't thank the guys enough

June 28, 2025
Unprompted review
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for the kind words Mrs Harte! We're really glad to hear the team has been so helpful and friendly - it’s great to know you enjoy using the service regularly.

If you don’t mind letting us know which store you shop from, we’d love to pass your lovely feedback on to them, along with your comments about expanding the range. Thanks again for your support! 😊

Rated 5 out of 5 stars

Always a great service and very prompt

Always a great service and very prompt. And the app is so easy to use

June 28, 2025
Unprompted review
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for the lovely review Paul!

We're really glad to hear you’re enjoying the service and finding the app easy to use. Don’t forget to tell your friends about APPY SHOP! 😊

Rated 5 out of 5 stars

Always prompt and pleasant

Always prompt and pleasant

May 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks for the great review Liz!

We're so pleased to hear the service has been prompt and pleasant for you. Your support means a lot - don’t forget to tell your friends about APPY SHOP! 😊

Rated 3 out of 5 stars

I keep getting issues when logging into…

I keep getting issues when logging into the Appyshop app which is annoying. This usually prevents me from ordering as I can't get logged in, it keeps displaying an error message or access denied.
I set up a new account to be able to place an order, some of the items were wrong from the shop, sent alternatives which were of much less value than what I purchased (eg, purchased a multipack chocolate pack at £2.79 and sent 1 single bar instead for much less cost). This happens often and there is no way to report this and when I try contact the shop directly my calls are never answered.
Mixed opinion of both the appyshop app and the shop I ordered from.

May 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks for your feedback, and we’re sorry to hear you’ve had a mixed experience. We appreciate you taking the time to share this with us.

Regarding the substitutions, please note that you’ll only ever be charged the price of the item you receive, not the original item you selected. If you’d prefer not to receive alternatives, you can turn this off by selecting “No” under “Allow Sub?” for each item in your basket before placing your order.

As for the login issues - sorry to hear that’s been causing problems. If this continues to happen, we’d be happy to look into it for you. You can get in touch with our support team by completing the enquiry form here:

👉 https://appyshop.co.uk/contact-us

Thanks again for your feedback.

Rated 5 out of 5 stars

Satisfied customer

Delivery is always on time, everything in stock ,staff call to confirm if they see a problem,always very helpful

May 29, 2025
APPY SHOP logo

Reply from APPY SHOP

Thanks for the brilliant review Irene!

We're so pleased to hear your deliveries arrive on time and that the team are keeping you informed every step of the way. It’s great to know the service is working well for you - don’t forget to tell your friends about APPY SHOP! 😊

Rated 5 out of 5 stars

Excellent service

Excellent service, always exemplary.

May 20, 2025
Unprompted review
APPY SHOP logo

Reply from APPY SHOP

Thanks so much for the great review Grant!

We're delighted to hear you've had consistently excellent service. Your support means a lot - don’t forget to tell your friends about APPY SHOP! 😊

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