We purchased the Apramo Modul Mini after shopping around for a suitable stroller for our 2yr old toddler, and the Modul Mini does not disappoint! It's everything we were looking for; compact, easy... See more
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Purchased an Ostara Fix Auto Eco for my son who outgrew his booster. Had an issue with putting the wrong delivery address but customer service resolved and amended quickly for me. The quality... See more
Ive been contacting via email and telephone and getting no reply, and now the website is 'unavailable'
Easy to order, prompt delivery and good communication with updates. Car seats are exactly as described and fit and suit child perfectly. Great price, took advantage of an offer. Very pleased, would... See more
Company details
Written by the company
From carefully conceived car seats for those very first magical moments until they’re a well travelled ‘soon to be’ teen... our range of products including car seats, boosters, portable highchairs and travel bundles are designed to make travel safe and enjoyable for you and your family.
Contact info
The Chocolate Factory, Studio 202, 2nd Floor, Clarendon Road, N22 6XJ, London, United Kingdom
- 0800 158 5815
- online@apramo.com
- apramo-online.com
3.9
Great
107 reviews
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Hasn’t replied to negative reviews
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Very cheaply made
Very cheaply made. There were sharp ends on some of the plastic which scratched my hand as I unpacked it.
Cannot be used for a toddler
November 10, 2023
Reply from Apramo
Dear Christine,
We are sorry to hear that you are unhappy with your purchase.
We would like to inspect the item back at our HQ to better understand what has happened with your product.
We will contact you directly to resolve. If for some reason you do not receive our email please contact us at online@apramo.com.
Sincerely, team apramo
Very quick delivery
Very quick delivery, easy to open and can close with 1 hand, also lightweight, seems like a very good pushchair, although haven't used yet
November 5, 2023
Really good customer care
Really good customer care! And the product itself well yes you pay that little bit more, but it is by far superior to any car seat out there!!!
Apramo my child loves her new seat thank you so much.
October 22, 2023
Good product
Good product. Received in next days after placing an order. Kids are happy to use it. No concerns
October 9, 2023
Brilliant car seat, amazing quality for how much it cost!
Purchased an Ostara Fix Auto Eco for my son who outgrew his booster.
Had an issue with putting the wrong delivery address but customer service resolved and amended quickly for me.
The quality of the seat is phenomenal, I did not expect much from this brand as Ive never heard of them but I will definitely be purchasing again when my daughter is old enough! Also, knowing that if I ever get into an accident the seats will be replaced for free is just brill.
Cannot reccomend apramo enough
September 22, 2023
Unprompted review
Customer service non existent
Bought 2 car seats, did not get any notification on a delivery date until the courier had them in there possession.
Tried to register them for the warranty but the labels with the information needed were missing.
Contacted the adveriscustomer services number which is their warehouse and they cannot help with queries. They suggested using the web form. did this and still waiting a week later. I tried the customer services number again which were no help...I will be returning the products as i have no trust in them in case of a warranty claim
I noticed on the box it says plastic free packaging, yet the sest is in a plastic bag!!
September 7, 2023
Unprompted review
Reply from Apramo
Dear Simon
We sincerely apologise for the inconvenience you've experienced with your recent purchase of our car seats. Your feedback is invaluable to us, and we want to address each of your concerns promptly.
We understand that receiving timely notifications about your delivery is crucial. We're currently reviewing our notification system to ensure that our customers receive accurate and timely information about their deliveries.
We're sorry to hear about the issue locating the labels required for warranty registration. We are glad that this issue has now been rectified, thank you for giving us the chance to fix the issue.
It's disheartening to learn that you had difficulty reaching our customer service team. We will investigate the issues you encountered with our customer service lines and work to improve the support we offer.
We apologise for the discrepancy between our packaging claim and the actual product packaging. We take environmental concerns seriously, and we'll investigate why the car seats were delivered in plastic bags despite our "plastic-free packaging" label. We are committed to reducing our environmental impact, and your feedback will help us improve.
We are extremely pleased that you have decided to to keep your car seats.
We appreciate your patience and understanding during this process. Please feel free to reach out to us at mailto:online@apramo.com if you have any further questions or concerns. Your satisfaction is our top priority, and we're dedicated to making this right.
Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services.
Sincerely, Team Apramo
Great product
Great product - I love this seat. Easy to fit, great colour. Perfect for my daughter.
August 16, 2023
Great quality.
So far we love, it my son appears comfortable.
Quick delivery, easy to install.
July 27, 2023
Poor Communication
I ordered two car seats for my children and am very happy with them but, I received NO notification that they had been dispatched or when they would arrive. Luckily on delivery day I happened to be at home as my youngest was off school sick, otherwise they would have either sat outside in the rain or had to be redelivered.
June 25, 2023
No issues at all…
I hadn’t heard of this company before my purchase so was a bit wary however I ordered a car seat and it was delivered shortly after. I was updated throughout the order/delivery process and had no issues at all. From what I received the products are high quality not cheap and nasty.
June 15, 2023
Poor quality item and even worse…
Poor quality item and even worse customer service experience.
June 7, 2023
Reply from Apramo
Hello,
We sincerely apologise for the delay in our response and any inconvenience caused.
We have now provided a prepaid label along with detailed instructions on how to return your item. We want to ensure that you have a seamless experience, and your satisfaction is of utmost importance to us.
Please follow the instructions provided to send the item back to us, and upon receiving it, we will process a full refund for your purchase. We understand the value of your time and appreciate your patience throughout this process.
Should you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and make things right.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding.
Sincerely, Apramo UK
Quick delivery
Quick delivery - they forgot to include an item but customer service was excellent in sorting that and product was good quality
June 13, 2023
Great car seat, on both quality and price
Great car seat. So light and compact in the car but equally well made and feels secure for my child. Will be purchasing another for my second child when he reaches the correct size.
April 28, 2023
Fantastic seat my daughter loves it…
Fantastic seat my daughter loves it very comfortable and very good value for money.
May 24, 2023
Just perfect
The car seat is perfect, fits perfect and reasonably priced. Delivery was very quick.
May 14, 2023
Great product with very prompt delivery
April 17, 2023
Great car seat
April 10, 2023
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