Apria Healthcare Reviews 273

RE:APRIA Healthcare
Be aware of this company, they will do anything to get money out of customers.
I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came.
Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!

My wife and I have been working with Bri R. at Apria in Louisville Co. She has provided outstanding customer service in providing my wife with an Oxygen Concentrator and me with a walker (Rollator). She returns calls promptly and is knowledgeable in all phases of her job.
She should be recognized by her managers for the great service she provides. Ted & Jan

They took my money and never sent the device. I have called the local branch 3 times and spent ~1.5 hours on hold without getting through to a human. There is no way to reach a human, as all service numbers route through to the local office. Seems to be a scam, or at best a completely inept company

This company does not care about their customers to have a sufficient number of employees to answer the phone. I have been calling for several days as my CPAP machine is broken and after holding for more than an hour I gave-up. If you are looking for a reliable durable medical equipment (DME) provider for your medical equipment needs I would look elsewhere as this company does not appear to be interested in properly servicing their customers. I would give Apria a negative star but lowest I can give is one star.

They were good at first but now they keep telling me that my CPAP order
has been shipped but hasn’t after almost two weeks. I have to go through them because I have Kaiser. The representative said she would push it forward.
When I called them about two days ago they said my order has been shipped but not so. Their excuse was they have to verify insurance a the beginning of the year which is a first for me. I’ve only been going to them for about two years but lately they have not impressed me.

called to change cpap mask style for something more comfortable. I was never told a refit option was available and that if this new mask didnt fit. I would be stuck with it. Mask didnt work for me and now I am out the money and cant use my mask for 6 months until im eligible for a new one. I will be switching companies.

Apria cannot fathom how this company can possible stay in business!! Got a list of CPAP suppliers from new Medicare company this was at top of the list it was close enough to home so went with them NOTHING but problems from the start!! On hold and hung up on twice! Had my Primary fax them script 3 times over a 3 weeks!! they claim they never got it!! called numerous times to check on status every time i don't see anything then OH wait have note here need script! Told them faxed 3 times can't find it or didn't get it! OK i'll play your silly game told them I'm going to hand deliver the script. Left work yesterday to drop off 2.6.23 arrived at office to find doors locked and no employees present!! arrived 3:50pm hours listed till 5PM! I'm saving you a bunch of headache if your smart enough to read and heed this review. Run the other WAY!! MY MISTAKE was not reading these OTHER reviews before trying to do business with this bunch!!

The billing department billed the wrong insurance. My only options given were to wait 6 weeks to get my money back or return the machine until they bill the appropriate insurance. It is their screwup, but the problem is all on you.

Apria company cheat their patients. They lied to me about having contacted my insurance company and lured me into signing a “low co-pay” contract with them promising that after three consecutive payments, sold by them medical equipment will be totally in my ownership. Soon after the contract was signed, they started charging me again and again on monthly basis. No one in Apria customer service could answer my multiple questions about what exactly they charged me for, monthly, for about a year. No one could tell me what the total sum of my purchase was, while the sum shown in their contract appeared to be complete fraud. Upon my research, Apria had never contacted my insurance. They just lied, and lied, and lied to me, to the BBB, to the governmental services where I tried to find justice. Before you even think of dealing with Apria, think whether you need to be lied to, cheated, and deal with all the Apria company dishonest ways of operation. Awful experience of dealing with the highly skilled fraud.

Got from hospital with an oxygen concentrator and 2 canisters to treat a more severe Covid. Not sure how long I’ll need it, but I intend to go back to work even with oxygen. Called the Colorado Springs location and the lady who answers calls is unable to help me solve some problems with the number of canisters. At first refused to let me speak to manager but finally said she’d give him a message. Then I come on this site and oh no! How did I get linked with this terrible company? I doubt I’ll ever get a call from her manger. I’m outta here as soon as I can get my doctor to change companies, IF there are any better. Seems supply and demand bring out the worst employees in the land. Lots of lost opportunity.

Today I went to the apria office in Modesto California to have my CPAP mask fitted and the respiratory therapist did not introduce himself to me. He was extremely rude and acted like I annoyed him he wanted to know if the mask s that I brought to his office had come in plastic bags I said yes and he asked did it come in the Box I said yes then he asked did you have to open the box? How in the world when I get the masks out of the box if I didn't open it. I am almost totally blind and he's trying to show me how to do something when I have 3% vision. Now I can use my CPAP machine because I had waited a week for this appointment unable to use the CPAP. I guess they're the only game in town so I have no choice but to continue to use them but they really need to work on their customer skills.

Do not trust this company. They will gather personal and health information on you for two months, force you to do all the leg work gathering your own records, and then they will ghost you stealing your data and probably selling it. Meanwhile you won't have the equipment you were promised and you'll have to ask your doctor to do everything again at a new company. I should have listened to by instincts when they refused to contact any doctors for me and refused to tell me what my cost would be until they had all my information. RUN AWAY.

Received a "collection" call regarding a bill from Apria from 11/21 (it is now 12/22). I NEVER received a bill until after my phone call. I checked my balance by phone. It was $0. Talked to a CSR. Was told my insurance didn't pay from a 11/21 claim and the cost of supplies was applied to deductible. This is not true. I met my deductible. I contacted the insurance company. They paid 2/3 of the bill, but Apria needs to call them and finish filling out the paperwork so the check can be issued. I'm 2 hours into being on hold with Apria. They didn't file the claim until 9/22, they lied to me about that. The CSR's say they can't call Optima to find out what else they need to submit. They want me to do their job for them and I can't because I don't work there. The billing department is as bad as the order and shipping department. I am at my wits end with this company.

Apria fraudently charged me twice for amounts that were already paid by the insurance provider. They dont' run your claims through the insurance producer, and when the insurance provider sent detailed information showing that Apria illegally charged me, Apria refuses to make it right. Contacted BCBSIL fraud department and Dept of Insurance. Don't set up automatic reorders with them-that is how they illegally charge you but then don't refund the amounts. HORRIBLE COMPANY to deal with. Already wrote a very detailed online note to them but not even a call back.

Bought a CPAP accessory from Apria. When it didn't work, called Apria - no refund. When tried to review it, was told must create account. Created account, still can't review it. Tried to review company on it's web site - just like product review, the review section is there, but it doesn't lead anywhere. Would not recommend dealing with this company.

The medical practice that manages my Sleep Apnea diagnosis uses Apria to supply CPAP machines and supplies. Apria prefers that patients commit to a plan where Apria automatically resupplies the consumable items on a regular basis. Unfortunately, in the past the company has sent me the wrong sized items and has repeatedly billed me while providing little (if any) explanation of the charges. They state that my health insurance covers these costs, yet I have no evidence of my insurance being billed. The minimal supporting documentation and/or payment receipts that Apria has provided me in the past (after I have complained) has not even been adequate to fulfill my flexible spending account's requirements, and I have previously had to reimburse the flex spending account management company for payments made to Apria.

What adds to the frustration is that the "Apria Direct" site has no record of previous Apria supply purchases, and there are chronic account login issues with the "my.apria.com" website. Due to these issues, I have to order my supplies via phone as though it were 20 years ago.

The poor service and badly designed online system are so frustrating that I plan on telling my physician at my next appointment that I either need another option or I'll have to find a different provider who doesn't use Apria.

I have had a CPAP machine for over three years but CANNOT USE IT. I tried once again to use it but the pressure is cranked WAY TOO HIGH. I cannot fall asleep with this thing blowing in my face all night long. Tried to call. "Our office is closed. Call us back during our regular business hours 7 a.m. until 8 p.m."

I AM NOT TRYING TO FALL ASLEEP DURING THE DAY. WHEN I NEED HELP, WHEN I AM TRYING TO SLEEP, YOU CANNOT GET A HOLD OF THEM. "We will call you back tomorrow during our regular business hours."

Tomorrow is useless. I am trying to fall asleep at NIGHT. Now they will give me a call tomorrow while I am at work and have to leave my phone turned off! Not to mention I SLEEP AT NIGHT. NOT DURING THEIR REGULAR BUSINESS HOURS. How can a company that claims to be dedicated to helping your sleep disorder only have hours when I AM NOT TRYING TO FALL ASLEEP?

For THREE AND A HALF YEARS I have been dealing with this. "Have your PCP call us back with a new prescription." Had my doctor do that before but they NEVER TURNED DOWN THE PRESSURE. STARTS OFF OK BUT SLOWLY BUILDS UP SO HIGH IT KEEPS ME AWAKE.

Their support is USELESS if I can't get a hold of anybody.

OVER AND OVER AND OVER. I read a statistic that said 50% of all people that have a CPAP machine don't use them. THIS IS WHY!

Apria is horrible! They are supposed to permit the insurance company 30 days to render payment for submitted claims…but then immediately after they bill my insurance they charge my credit card. They continued to do this for several months until I called my insurance provider and they called Apria to tell them to STOP BILLING ME. of course they said it was a “mistake”…which is OBVIOUSLY not the case. They also keep sending me things I don’t use and then bill my insurance. I have considered going to another DME provider but I just don’t want to have to start all over again. If you haven’t already signed up…DONT!!! Don’t waste your time…

Worst company I’ve ever dealt with. Dishonest, fraudulent, incompetent. And after all the terrible customer service, with yet again another surprise charge to me credit card, I’m now being told I’m only renting the machine, rather than it being a purchase, as I paid for, and told Paige over the phone when I ordered the machine….and paid extra at that time, to PURCHASE, rather than rent. They send contact digitally, and to further make it easier to be deceptive, print “sales, service and rental agreement” at the top. Should send on for Sales, or one for Rental. Customer is supposed to notice that sales person incorrectly wrote in Rental, rather than Purchase. Given the overall poor service, I’m inclined to believe it’s done intentionally. And they charge many times more than a bunch of platica tubing should cost for the supplies. But from Amazon or CPAP Store for a fraction. Crooks.

The delivery person. (J.B.) did a top notch job. He called beforehand was prompt on his arrival and helped set up and explain everything. Previously we had some issues with Apria. This time it was all good. Great job J.B.!