Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Aug 2020, confirmation email had subject "Your order from Westwell Evans Limited has been processed successfully", package arrived well packed and in a timely manner. Product matched the photo... See more
Gingko large fabric smart book light - saw one of these incredible lights in my local shop, but felt it was too expensive. Apricotwhirl had it for £20.00 less including P&P. The light was delivered... See more
Company replied
Fantastic from start to finish, good old fashioned personal, polite, helpful customer service the way it used to be. Ordered a cushion on a Saturday received it in two days, had a query when ordering... See more
Company details
Written by the company
Top quality, quirky and innovative gifts for that someone special.
Contact info
March House, Bay View Crescent, LA2 6JU, Lancaster, United Kingdom
- 01524 239116
- info@apricotwhirl.co.uk
- apricotwhirl.co.uk
4.8
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Apricot Whirl Ltd.
Sorry about the problem. We did check the mug and double box it before dispatch. However we did remedy the breakage straight away.
Beautiful item
Beautiful item, ordered for a birthday gift
Packed well & Fantastic service
Thank you
August 21, 2025
Accused of scamming faulty return
Paul has some imagination. The lights I sent back a second time were the same set he sent me. Not a older pair that still work. He won't admit this otherwise he would have to replace them so instead is accusing me of his handy work. I'm devastated of this accusations and how he has made me feel. Terrible service. Sent back a pair of lights that were not working. Was sent them back with a new plug and lights were in worse condition than when originally sent back and still not working. Paul is adamant he sent them back working (but not my end) so I resent them back and he now says they are broken in 3 places and that I've taken a soldering iron to them! They are now non returnable. Had the lights been broken not faulty on the first return I would of paid full price for a new pair but not after being accused of sending back a different pair to the ones he fixed. Surely he shouldn't be fixing or replacing items on the lights to begin with. Infuriated at this accusation. I already have two sets of these lights which have worked for years so clearly faulty item not a broken one.
May 22, 2025
Unprompted review
Reply from Apricot Whirl Ltd.
The lights were bought from us 6 months ago. The customer informed us that they had stopped working, so we sent a return label. When I checked the lights, the power supply wasn’t working, so I took one from a new set of lights, tested them and they worked perfectly, packed with the new power supply and returned them. If I wasn’t 100% happy with the function of the lights, why would I send them back? The day they arrived, the customer got in touch to say they weren’t working, so another label was sent. On checking the lights there were 3 cuts in the wires, one of which I could see, had an attempted repair, with the insulation stripped back, solder on the wires and a clear sleeve over, but had broken apart again. Damaged wires and attempted repair obviously invalidate any warranty, but also there is no possibility, with this amount of damage, that these were the same lights that worked perfectly 2 days previously. One of these lights must have been one of the customer’s older ones. It would not be fair on our other customers to replace old damaged items that were not purchased from us.
Really pleased!
Really quick delivery. Packaged safely. Product is lovely and I'm really pleased.
May 10, 2025
When I had trouble using the internet
When I had trouble using the internet, a phone call was very helpful and the person I spoke to was able to take my order. Very professional and put me at ease. Delivery was very quick and as they had promised.
April 15, 2025
Apart from having such a cool name
Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to offer a gift message option, which would be really useful. Their website is easy to use and I've never had any problems with it. I'll continue to use them whenever possible.
March 26, 2025
Happy customer
Easy to order on website, standard delivery very quick, items exactly as described, very happy 😃, thanks 🙏
April 1, 2025
Fab company
Lovely item, delivered very promptly and great customer service. I'd buy from here again in a heartbeat! Buy with confidence....
April 1, 2025
Easy ordering online, fast shipping.
Easy ordering online, beautiful packaging and fast shipping.
February 12, 2025
Great little website
Super fast dispatch , lovely informative email , and nicely packaged . I loved the item ordered , and this company gave me the reassurance my order would arrive safely . Nice name too ! I will deffinately use Apricot Whirl again . Many thanks x
January 16, 2025
Excellent site
January 20, 2025
Great company
Accurate description, quick delivery and no quibble returns. Thank you.
January 3, 2025
Excellent customer service and quality
Excellent customer service. Very quick response to questions and friendly. Lights I bought were posted quickly and of lovely quality. Would definitely buy from again.
January 11, 2025
Excellent service
Excellent service
I put an incorrect postcode on my address.
They called me for the "real" postcode.
My package arrived the following day .
January 9, 2025
Beautiful product
Beautiful product, exactly what I was hoping for. Excellent and efficient online service
December 23, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.