The pest control tech went over what was going to be done and went over the contract agreement, pest control service and answered my questions. He initially let me know what he was going to do and d... See more
Company replied
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Calvin did an amazing job. He was very professional and did high quality pest control service. The company always does a great job. I trust and appreciate their work every time.
Company replied
Calvin Nguyen - The polite customer service was exceptional. This young man should be rewarded for his diplomacy and clarity about the pest treatment plan. Very thorough and kind.
Company replied
Every technician that has come to my house has been very kind and respectful. They spray my interior where I ask them to. We talk about what needs to be done on the exterior, but I do not watch them... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4311 Sara Road, 87124, Rio Rancho, New Mexico, United States
- (575) 255-4128
We overthink pests so you don't have to.
3.8
Great
46 reviews
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Sales tactics are high pressure, and sales reps dance around the final yearly cost, which is higher than competitors.
I am giving a positive review because the chemicals used are apparently very effective. The actual people who apply the chemicals are, on the whole, very polite and respectful. The worst part of the company is that there is no communication between the folks in the field and the office. It is impossible to schedule a time for the application-a day yes, but not time. Very frustrating.
March 20, 2026
Reply from Aptive Pest Control - Albuquerque
Hi Georgette,
Thank you for taking the time to share your experience. We're glad to hear you've found our treatments to be effective and that your interactions with our service professionals have been positive. We truly appreciate your recognition of their professionalism and respect while servicing your home.
We're sorry to hear the scheduling process has been frustrating. We understand how important clear communication is, and we appreciate you bringing this to our attention. Your feedback will be shared with the appropriate team as we continue looking for ways to improve the customer experience. Thank you for choosing Aptive. We've got it handled!
-Jasmine, Aptive Care Team
I don't like being told when my next…
I don't like being told when my next appointment is by email. I'd much prefer a phone call so I can determine when it's convenient for me as I have to go out of state often.
February 27, 2026
Reply from Aptive Pest Control - Albuquerque
Thank you for sharing your feedback with us, Debi. We understand that everyone's schedule is different, especially when travel is involved, and we can appreciate wanting more flexibility when planning your appointments. We'd be happy to review your account and discuss communication and scheduling options that better fit your needs.
Please email socialmedia@goaptive.com with your service address so we can review your account and discuss the best way to coordinate future appointments. We appreciate you bringing this to our attention and hope to hear from you soon!
-Alexis, Aptive Care Team
Calling to give notice of when they…
Calling to give notice of when they will arrive, and asking for any special concerns they can address.
March 6, 2026
Reply from Aptive Pest Control - Albuquerque
Hi Geoffrey,
Thank you for your kind review! We're glad to hear you appreciate the advance notification before your service and that our service professionals take the time to ask about any specific pest concerns. Providing personalized service and clear communication is an important part of making sure your pest concerns are handled.
Thank you for choosing Aptive!
-Jasmine, Aptive Care Team
I scheduled an appointment for Service…
I scheduled an appointment for Service on Friday, February 6 because I was available to be home. Nobody showed up to provide the service the following week. I got a message from the service representative that he was on the way to my home but I was not home. He did come and provide the outside service but was not able to get into the house to do the inside. He said his manager would call me to set up a time for him to come back to do the inside, but nobody has called me. I did reach out to him with no response. I am now paying for services I’m not receiving. This is not the first time this is something like this has happened. I get charged every month but I have to call and make an appointment for somebody to come out and actually provide the service if I didn’t call nobody would show up.I would not recommend Aptive to anybody.
February 26, 2026
Reply from Aptive Pest Control - Albuquerque
It's disappointing to hear you've had to repeatedly follow up to receive the service you expected, Kimberly. We understand how frustrating it is to schedule time to be home for an interior treatment, only to have the appointment not go as planned and then not receive the follow-up you were promised.
Please email socialmedia@goaptive.com with your service address so we can review your scheduling history, discuss your service concerns, and arrange any follow-up treatment that may be needed. Remember, under our Aptive Promise, if you need us between scheduled visits, we're here to help. We appreciate you bringing this to our attention and hope to hear from you soon!
-Alexis, Aptive Care Team
Report from Humble Residential Person
Every person from Aptive has been friendly and answered any questions that I had. They did an excellent job of spraying around the house and inside, too. I cannot complain about anything.
February 18, 2026
Reply from Aptive Pest Control - Albuquerque
Hi Lewis,
Thank you for your wonderful review! We're delighted to hear every member of our team has been friendly, answered your questions, and provided excellent service both inside and outside your home. Knowing we've delivered the experience you were looking for means a great deal to us.
Thank you for choosing Aptive. We appreciate the opportunity to keep your pest concerns handled!
-Jasmine, Aptive Care Team
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