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Aptive Pest Control - Baltimore Reviews 110

TrustScore 4 out of 5

4.1

9090 Junction Dr, Ste 1, 20701 Annapolis Junction, MD, US


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See what reviewers are saying

Rated 5 out of 5 stars

My experience with Aptive Pest Control has been great! Mark completed a service at our house this week and we were very happy with the results. He was on top of communication the entire time and made... See more

Company replied

Rated 4 out of 5 stars

Tech was polite and efficient. SO & I were already outside doing spring cleanup and tech wanted to be sure we wouldn't be disrupting each other's work while also answering questions about what to expe... See more

Company replied

Rated 5 out of 5 stars

Jerome gave me a 15-30 minute pre-arrival text, showed up on time, and did a great job despite the inclement weather.

Rated 5 out of 5 stars

They are friendly, reliable and thorough. You can specify specific hot areas/pests and they have the solution with them. Also you can get free touchups if a problem arises between visits.

Company replied


Company details

  1. Pest Control Service

Written by the company

Aptive Pest Control in Annapolis Junction, MD provides reliable residential pest control services tailored to homes across Howard County. Our local team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your home’s needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Annapolis Junction and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 9090 Junction Dr, Ste 1, 20701, Annapolis Junction, MD, United States

  • 14103768839
Promotion box for Aptive Pest Control - Baltimore

We overthink pests so you don't have to.

Smarter pest control starts here.

4.1

Great

TrustScore 4 out of 5

110 reviews

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Rated 2 out of 5 stars

Where's the results

After 3 visits I'm still seeing a lot of insect infestation on my property

May 31, 2025
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Reply from Aptive Pest Control - Baltimore

Hi there,

Thank you for sharing your experience. At Aptive, we genuinely want to help you get the pest control results you expect and deserve. I’m sorry to hear that after three visits you’re still dealing with a significant insect issue—that’s definitely not the experience we aim to provide.

We’d like to make this right by having a service professional reassess your property to tailor a more effective solution for your specific situation. Please reach out to our team directly at socialmedia@goaptive.com so we can prioritize your case and ensure you receive the attention and results Aptive stands for.

Your satisfaction matters to us, and we appreciate the opportunity to improve your experience.

-Jasmine

Rated 5 out of 5 stars

Tony was great

Tony was great! He explained the process and took pictures of what he treated. He was very business friendly!

May 31, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Edward,

Thank you for sharing your experience! We’re thrilled to hear Tony provided clear explanations and thorough documentation—that’s the level of service we aim to deliver at Aptive. We appreciate your kind words and are glad our approach made the process smooth for you. Thanks for being part of the Aptive neighborhood!

-Jasmine

Rated 5 out of 5 stars

Excellent service

May 24, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Michelle,

Thank you for your kind words! We’re delighted to hear you’ve experienced excellent service with Aptive. Providing top-quality care is what we strive for, and we truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Rated 2 out of 5 stars

I still have ant hills throughout my…

I still have ant hills throughout my backyard. I scheduled a return service and and a 2nd regular service since mentioning the issue. The hand held spreader doesn't do the job.

May 20, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Mark,

Thank you for sharing your feedback with us. We’re sorry to hear the ant hills are still a problem, and we completely understand how frustrating that can be. At Aptive, we want to make sure every treatment is effective and tailored to your needs. I’ll personally make sure our team reviews your account and the approach used, so we can address this thoroughly on your next visit. We appreciate your patience and giving us the chance to get this right for you.

-Jasmine

Rated 4 out of 5 stars

Pest Control

Second visit was completed successfully.

May 13, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Agnes,

Thanks for letting us know your second visit went smoothly! We’re glad to hear everything was completed successfully. At Aptive, we’re dedicated to providing consistent, reliable service and making sure your home stays protected.

If you ever have questions or need anything between visits, please don’t hesitate to reach out — we’re here to help. Thanks for choosing Aptive and being part of our community!

-Jasmine

Rated 5 out of 5 stars

The technicians come on time

The technicians come on time. They answer any questions I may have. Plus. They ate personable and professoonal.

May 9, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Stephanie,

Thanks so much for sharing your experience! At Aptive, we know how important punctuality and clear communication are, and we’re glad our service professionals have been both professional and personable in addressing your questions. We truly appreciate you being part of the Aptive family and look forward to continuing to keep your home comfortable with care and respect.

-Jasmine

Rated 5 out of 5 stars

Good Honest Company.

First rate servicing. Technicians explain how applications work and take care of additional requests.
Most important, they honor the terms of the contract with no hesitation or delays.

May 15, 2025
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Reply from Aptive Pest Control - Baltimore

Hi William,

This is exactly the kind of experience we strive to provide -- thank you so much for sharing it! We're thrilled to hear that our service professionals are not only thorough and responsive, but also take the time to explain the process and follow through on every promise. Honoring your trust and sticking to our word is something we take seriously at Aptive, so your feedback means a lot.

We're proud to have you as part of the Aptive family and look forward to continuing to protect your home with the care and consistency you deserve.

-Jasmine

Rated 5 out of 5 stars

I always receive great service from Aptive

I always receive great service from Aptive. My provider was Jerome S. He provided excellent service (10/10). He made me aware of his arrival time beforehand, checked to see if there were any specific issues. Took pictures of all the areas treated and reminded me to secure the gate and the garage after the service was completed. Very polite and respectful.

May 14, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Vertinia,

Thank you so much for sharing this -- your kind words made our day! We're thrilled to hear that Jerome delivered such a thoughtful and top-notch experience. From clear communication and attention to detail, to treating your home with care and respect -- that's exactly the level of service we're proud to provide at Aptive.

We'll be sure to pass along your shoutout to Jerome! It means a lot to know you feel confident and well cared for. We're lucky to have you as part of the Aptive family and look forward to keeping your home protected all year long.

-Jasmine

Rated 5 out of 5 stars

Better than the rest.

We tried a variety of pet control services over the years. Aptive was the first to work as we hoped. Highly recommend.

May 15, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Kevin,

Thank you so much for sharing that! It truly means a lot to hear that after trying several options, Aptive was the one that delivered the results you were hoping for. We're honored to be the team you can count on to keep your home protected, and your recommendation really speaks volumes. We're so glad to have you as part of the Aptive family!

-Jasmine

Rated 5 out of 5 stars

The Aptive Way

Consistent Efficient Service once again and personnel took the time to explain the process.

May 1, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Lorna,

Thank you for your kind words! At Aptive, we believe that consistent and clear communication is key to making sure you feel confident and cared for every step of the way. We’re so glad our team took the time to explain the process and deliver efficient service you can rely on. It’s a pleasure to have you with us on this journey to a comfortable home!

-Jasmine

Rated 5 out of 5 stars

Highly satisfied

The technicians are always very efficient and pay attention to details to make the visit highly effective. We can tell a difference the application makes with the absent of ants inside of our home, very helpful. We are completely satisfied with the company and appreciate the professional manners of the technicians who service our home. Thank you!!

May 5, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Linda,

Thank you so much for your kind and thoughtful review! We’re so glad to hear that our service professionals have been able to provide efficient, detail-oriented service and that you’ve noticed such a positive difference in your home. At Aptive, we take pride in delivering effective treatments and maintaining a high standard of professionalism, and it’s wonderful to know that you’ve experienced that firsthand. Your satisfaction means the world to us, and we truly appreciate your trust in our team. If there's anything else we can do to help, we’re always here for you. Thank you again for choosing Aptive!

-Jasmine

Rated 5 out of 5 stars

It went well.

It went well.

May 1, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Roger,

Thank you for your feedback! We’re glad to hear that your experience went well. At Aptive, we’re committed to providing great service, and it’s wonderful to know we met your expectations. We truly appreciate you being a part of the Aptive family and look forward to serving you again!

-Jasmine

Rated 5 out of 5 stars

Thank you so much

April 18, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Brenda,

You're very welcome! We're so glad to have had the chance to serve you, and we truly appreciate your support. If you ever need anything, don't hesitate to reach out. Thanks for choosing Aptive!

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - Baltimore

Hi Janet,

Thank you for the great review! We're so glad to hear that the service was both great and on time -- that's exactly what we aim for at Aptive. We appreciate you being part of the Aptive neighborhood and are always here when you need us!

-Jasmine

Rated 5 out of 5 stars

Two Thumbs Up

The Aptive Service Rep. Daniel was pleasant and provided excellent service to the areas treated. He respected the property and asked if there was anything else we needed. Always good service from this team of guys.

March 31, 2025
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Reply from Aptive Pest Control - Baltimore

Hi John and Charlene,

Thank you so much for the kind words! We're thrilled to hear that Daniel provided excellent service and treated your property with care -- that's exactly the level of professionalism and respect we aim for. It's awesome to know you've consistently had great experiences with our team. We truly appreciate your trust in Aptive and look forward to continuing to protect your home!

-Jasmine

Rated 5 out of 5 stars

good coveraGE

April 7, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Sal,

Thanks so much for your feedback! We're glad to hear you're happy with the coverage we provide. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're here to help!

-Jasmine

Rated 3 out of 5 stars

Happy with the service but specifically…

Happy with the service but specifically asked that the technician not ring the doorbell. Was told that a note would be made but still the doorbell was rung, waking my husband. Also have had issues with rescheduling where I’m still being reminded of the prior appointment, causing confusion.

April 9, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Rhoda and Bruce,

Thank you for sharing your feedback, and we're glad to hear you're happy with the service overall. We sincerely apologize for the inconvenience of the doorbell being rung, despite your request, and we completely understand how frustrating it can be. We'll make sure to reinforce this with our team to ensure your preferences are respected in the future.

Additionally, we apologize for any confusion caused by the rescheduling reminders. We'll take a closer look at our scheduling process to make sure everything aligns correctly going forward.

Your experience is important to us, and we appreciate you bringing these concerns to our attention. We're committed to making things right and ensuring you have a seamless experience with Aptive.

Rated 5 out of 5 stars

I loved his personality (Jamal?)

I loved his personality (Jamal?)! He was such a sweet guy! Keep him! Very thorough with his work/application of products. He explained what he was placing around the perimeter of my home.

April 7, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Shawn,

Thank you so much for sharing your experience! We're so glad to hear that Jamal made a great impression and took the time to explain everything thoroughly. We'll definitely pass along your kind words to him -- he's definitely an asset to the team!

We truly appreciate your trust in Aptive, and we're here for any of your future needs. Don't hesitate to reach out if there's anything else we can do for you!

-Jasmine

Rated 5 out of 5 stars

Reschedule …

I had to reschedule and they were accommodating.

April 2, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Edward,

Thank you so much for sharing your feedback! We are glad to hear that our team was able to accommodate your rescheduling needs. At Aptive, we always aim to be flexible and make sure our services work with your service. If there is anything else we can do for you, please do not hesitate to reach out!

-Jasmine

Rated 5 out of 5 stars

Always on time,notified advance of…

Always on time,notified advance of appt,work done timely and efficiently

March 18, 2025
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Reply from Aptive Pest Control - Baltimore

Hi Dona,

We truly appreciate your feedback! It is great to hear that our team's punctuality, communication, and efficiency have met your expectations. At Aptive, we strive to provide a seamless and reliable experience, and we are so glad that has been reflected in your service. Thanks for being a valued part of the Aptive family!

-Jasmine

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