The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... See more
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See what reviewers are saying
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... See more
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At the time that Grady signed me up, I advised him that I would be selling the house within the next few months. When I stated that if I could sign up for a short period and cancel after the proper... See more
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I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, United States
- 15154171185
We overthink pests so you don't have to.
4.3
Excellent
108 reviews
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Effective, but pricey
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only have the outside areas of my home treated, but I still have to pay for the “full” treatment which includes inside service. They’ve told me they don’t offer the outside only, so I’m stuck paying for the inside service I don’t want or use in order to have the outside done.
January 7, 2026
Reply from Aptive Pest Control - Des Moines
Hi Kaylinn,
Thank you for taking the time to share such thoughtful feedback. We really appreciate you highlighting the consistency, professionalism, and effectiveness you’ve experienced with Aptive’s service, that means a lot to our team.
I completely understand your frustration around pricing, especially when you’re only needing exterior treatments. Your perspective is valid, and feedback like this helps us better understand how our service structure can feel limiting for customers who don’t need interior work. While our current plans are designed to cover both interior and exterior service, we know that doesn’t always align perfectly with every household’s needs.
Thank you for being part of the Aptive community and for your honesty. If you’d ever like to review your service options or talk through ways to make the most of your plan, our team would be happy to help.
-Jasmine
Courteous informative and well trained technicians
The tech reached out prior to arrival with ETA and to elicit needs. At completion of service they provided pictures of the areas treated.
January 3, 2026
Reply from Aptive Pest Control - Des Moines
Hi Angie,
Thank you for sharing your experience! We’re glad to hear that our service professional communicated clearly before the visit and took the time to understand your needs. Providing photos of the areas treated is part of how we at Aptive ensure transparency and give our customers confidence in the work we perform.
We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Scam!!!!
The price is too high.
They won't let you cancel.
The show up without an appointment and demand payment.
December 10, 2025
Reply from Aptive Pest Control - Des Moines
Hi Emily,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience with Aptive left you frustrated. We strive to provide clear communication, transparent agreements, and professional service, and it’s clear we fell short in your case.
We take concerns about scheduling, billing, and service very seriously. I’d like the opportunity to review your account, address the issues you’ve experienced, and work with our team to ensure any future interactions are handled correctly. Please reach out to us directly at socialmedia@goaptive.com so we can follow up and make this right. Your feedback helps us continue improving the experience we provide to every Aptive customer.
-Jasmine
Preston
Preston! Preston is ALWAYS polite, friendly, and efficient! An absolute joy to work with! Raise worthy after every visit!
December 10, 2025
Reply from Aptive Pest Control - Des Moines
Hi Joe,
Thank you so much for sharing your experience! We’re thrilled to hear that Preston consistently provides polite, friendly, and efficient service. At Aptive, we take pride in having service professionals who go above and beyond to make every visit a positive experience, and it’s wonderful to see Preston recognized for his efforts.
We truly appreciate having you as part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
Successful treatment
We have had great success with Active in getting rid of insect pests, especially wasps. The staff are polite and helpful. We have had a few scheduling issues but nothing really problematic.
December 5, 2025
Reply from Aptive Pest Control - Des Moines
Hi Nancy,
Thank you for sharing your experience! I’m glad to hear our team has been able to help with insect pests, especially wasps, and that you’ve found our staff polite and helpful. We also appreciate your understanding regarding the few scheduling issues, as we’re always looking for ways to make the service process as smooth as possible.
At Aptive, we want every visit to be reliable and effective, so your feedback helps us continue improving. Thank you for being part of the Aptive neighborhood, and we look forward to keeping your home protected!
-Jasmine
They contact you before and after the service. Ask if there are any issues. Answer questions or will get you an answer.
They show up when they say they will. Techs are always friendly. They just do a good job. I don’t have to worry about bugs getting into the house.
November 29, 2025
Reply from Aptive Pest Control - Des Moines
Hi Wendy,
Thank you so much for sharing your experience! We’re thrilled to hear that our team’s communication, punctuality, and friendliness have made a difference for you. At Aptive, we take pride in providing thorough, reliable service so our customers can feel confident and comfortable in their homes without worrying about pests.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with the same level of care and attention.
-Jasmine
Very friendly and efficient.
November 21, 2025
Reply from Aptive Pest Control - Des Moines
Hi Jim,
We’re so glad to hear that our team was both friendly and efficient during your visit. At Aptive, we strive to provide service that’s approachable, thorough, and effective, ensuring your home stays well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!
-Jasmine
Lied about contract
I only signed up because I liked the guys that sold me at the door. They were young and just learning to sell, so I gave them a chance. They guaranteed that if I sold my home, I would be able to get out of my contract. I cannot take the service with me to a rental property. Now, they are fighting me on it stating that’s not true. It’s awful and terrible customer service. How can anyone be expected to keep a service for their home after they sell it and move on to a rental that they do not control. Despicable.
November 8, 2025
Reply from Aptive Pest Control - Des Moines
Hi Jessica,
Thank you for taking the time to share your feedback. We truly appreciate every customer’s perspective, especially when it highlights areas where we can improve.
I’m very sorry to hear about your experience with the contract and the concerns you’ve had regarding moving your service. At Aptive, we aim to provide clear information and excellent customer service, and it’s clear in this case we fell short of your expectations. We take your concerns seriously, and we want to make things right.
We’d appreciate the opportunity to review your account and discuss your situation in detail. Please reach out to us directly at socialmedia@goaptive.com so we can fully understand your experience and work toward a resolution. At Aptive, we value every customer and their trust, and we are committed to improving our processes to ensure clarity and satisfaction for everyone we serve.
-Jasmine
Aptive Review of Preston
Preston did a great job and explained what he was about to do.
November 6, 2025
Reply from Aptive Pest Control - Des Moines
Hi there,
We’re glad to hear that Preston provided thorough service and clearly explained each step! At Aptive, we strive to make every visit informative and effective, so our customers feel confident in the care we provide. Thank you for choosing Aptive and trusting us to protect your home!
-Jasmine
Reply from Aptive Pest Control - Des Moines
Hi Larry,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re glad to hear that our team provided service that was both friendly and informative. Our goal is to make every visit thorough, professional, and educational so our customers feel confident in the care we provide.
We truly appreciate your trust in Aptive and your feedback. It means a lot to our team and encourages us to continue delivering attentive, high-quality service for every home we protect.
-Jasmine
How great their service is
Technicians always text when they will be coming and fully explain with pictures what they have done if we weren’t home at that time!
October 24, 2025
Reply from Aptive Pest Control - Des Moines
Hi Cynthia,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our service professionals keep you informed with texts and photos, even when you’re not home. Clear communication and thorough service are values we take great pride in, and it’s wonderful to know that reflected in your visits.
We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue providing attentive, professional, and reliable service for every home we protect.
-Jasmine
Worked better than expected
Worked better than expected, and allowed me to spend time outside enjoying our new deck and hot tub
October 30, 2025
Reply from Aptive Pest Control - Des Moines
Hi Cynthia,
We’re so glad to hear that our service exceeded your expectations! At Aptive, we aim to make sure your home is well-protected so you can spend more time enjoying the things you love, like your new deck and hot tub.
Thank you for trusting Aptive to keep your home comfortable and protected. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Technicians are pleasant and…
Technicians are pleasant and professional. Alerts me when they have arrived.
October 15, 2025
Reply from Aptive Pest Control - Des Moines
Hi Phyllis,
Thank you for taking the time to share your experience! We’re thrilled to hear that our service professionals are pleasant, professional, and keeping you informed when they arrive. Your feedback means a lot to us and it’s wonderful to know our team is providing the service and communication you expect.
We appreciate you being a part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Aptive Pest Control has deceptive business practices
This company has deceptive business practices. For example, they differentiate between the initial visit and the "standard" treatment. Both cost the same, but the first visit was the most thorough, and after that, it all went down hill. I thought my contract was up after paying them for the 9 visits they were here and received full money for - but then they played a "word game" and said the "initial" visit does not count. I just had them here for the 10th and last time. My contract says they will take care of wasps. But the guy that came here last told me he would not replace the wasp traps, even though wasps have been coming in the house. They often don't fill the bait stations. One even opened my mailbox and said he notice a bug in the mailbox so he sprayed in there. I always thought it was a federal offense to open other's mailboxes. Anyway, any time they don't have supplies on hand, they either say you don't need it or give you something else. I got a mouse glue board given to me to take care of flies, for instance. Sometimes their applicator tells me that their products are junk and do nothing, so they won't provide what they are supposed to. They are very cheap in that way, and also expect that I should provide water for their chemicals - and if I don't, they go get it from the neighbors. They also don't listen to your complaints. They do not care about their customers or their reputation- at least from my experience with them.
October 9, 2025
Reply from Aptive Pest Control - Des Moines
Hi Ella,
Thank you for taking the time to share your experience. We sincerely apologize that your service did not meet your expectations, and we truly appreciate the level of detail you provided. At Aptive, we take every customer concern seriously and aim to provide clear communication, effective treatments, and a high level of professionalism with every visit.
We are sorry to hear about the issues you experienced regarding your treatments, supplies, and interactions with our service professionals. This is not the standard we strive for, and we would like the opportunity to review your account, address the concerns you’ve outlined, and ensure any unresolved issues are corrected.
Please reach out to us directly at socialmedia@goaptive.com so we can make sure your concerns are properly addressed. Your feedback is important and helps us continue improving our service for all of our customers.
-Jasmine
Reply from Aptive Pest Control - Des Moines
Hi Glenda,
Thank you for sharing your feedback! We’re delighted to hear that our team member has been attentive, friendly, and responsive to your concerns. At Aptive, we take pride in providing not only effective pest control but also a service experience where our customers feel heard and valued.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Reply from Aptive Pest Control - Des Moines
Hi Brian,
Thank you for sharing your feedback! We’re glad to hear that our team provided professional service and clear communication throughout your experience. At Aptive, we strive to deliver attentive, knowledgeable, and reliable service every visit, and it’s wonderful to know our efforts made a difference for you. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable and protected!
-Jasmine
Tech was attentive to our specific…
Tech was attentive to our specific needs, worked efficiently and was very pleasant.
September 27, 2025
Reply from Aptive Pest Control - Des Moines
Hi Margaret,
Thank you for taking the time to share your experience! It’s great to hear that our service professional was able to focus on your specific needs while working efficiently and maintaining a friendly, professional demeanor. At Aptive, we aim to make every service visit as seamless and tailored as possible, and it’s rewarding to know that our approach made a difference for you.
We truly value having you as part of the Aptive family and look forward to continuing to provide attentive and effective pest control for your home.
-Jasmine
We have some wasps flying around…
We have some wasps flying around outside bt the windows.
I wasn't able to make a evening appointment. So are inside wasn't done. That should be on our file. I shouldn't need to make arrangements every time.
September 23, 2025
Reply from Aptive Pest Control - Des Moines
Hi Todd,
Thank you for sharing your feedback. I completely understand how frustrating it can be to have wasps around your home and to feel like your preferences aren’t being fully noted. At Aptive, we strive to keep accurate records of customer requests so your home is treated efficiently and according to your needs. We truly appreciate you being a part of the Aptive neighborhood and want to make sure every visit meets your expectations. Please feel free to reach out at socialmedia@goaptive.com if you’d like to discuss this further.
-Jasmine
Great service
Like that I get a text message before they arrive. Always polite and fully explain what they are providing for time/season of year. Have seen a reduction in pests.
September 19, 2025
Reply from Aptive Pest Control - Des Moines
Hi Chris,
Thank you for sharing your feedback. We’re glad to hear that our team’s communication, professionalism, and thorough explanations have made your service experience positive. It’s also great to know you’ve seen a reduction in pests, that’s exactly what we aim for!
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
Kevin did a great job
Kevin did a great job. He gave a 30 minute window before he came and arrived at that time. He was efficient and friendly, and answered my questions readily.
September 17, 2025
Reply from Aptive Pest Control - Des Moines
Hi Tracy,
Thank you for sharing your feedback. We’re thrilled to hear that Kevin was efficient, friendly, and communicated clearly about his arrival. At Aptive, we strive to provide service that is both thorough and personable, and it’s wonderful to know that Kevin delivered that experience for you.
-Jasmine
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